Posts Tagged ‘Wireless’
The BlackBerry Q10 smartphone, with its physical QWERTY keyboard and touchscreen powered by the BlackBerry 10 platform, is available today from Rogers retail locations, starting at $199 with select three year plans.
Rogers is the first Canadian carrier to bring its customers the BlackBerry Q10 device with support for the blazing fast 2600 MHz LTE spectrum band.
In honour of the new smartphone, we caught up with Trevor from Herrle’s Market, a family owned and operated farm near Waterloo, Ont., to learn how his BlackBerry on the Rogers network helps him grow beautifully red and plump strawberries.
When did you start using BlackBerry devices on the farm?
Personally, I have been the “AgNerd” of the family. My first BlackBerry device was the 6210. Back then, being able to see the weather in the field was a luxury. Being able to respond to an email on a tractor was almost unheard of.
How has BlackBerry 10 changed things on the farm?
Beyond coordinating activities using calendar invites and BBM, I also take pictures, track weather patterns, and engage with the community using Twitter from my BlackBerry on a regular basis (yes, even from my tractor – but not while driving it, of course!). I have leveraged social media in particular as a method to connect urban consumers to the farm, gathering feedback on new product ideas and reaching out to them in a variety of ways.
The BlackBerry Q10 smartphone is now available at Rogers retail locations across Canada, starting at $199.99 with select three year plans.
Elise is a regular contributor to RedBoard.
Roaming questions? Our Rogers expert has the answers: “Tech Essentials: Ask an Expert” event March 7th
When you have a question, isn’t it great to be able to turn to an expert? We think so. That’s why we’re launching Tech Essentials: Ask an Expert events through our community forum. Spring break’s fast approaching, so we’ve decided to kick off this forum chat series tomorrow with roaming.
What: Tech Essentials: Ask an Expert roaming online forum chat event
When: Thursday March 7th, 1pm to 3pm (ET)
Where: the Rogers Community Forums
Who: Donavan Beth, Director Roaming & Long distance
Tech Essentials is a new program that provides Canadians with a deeper understanding of how to safely and properly use today’s technology. The Tech Essentials website does a great job of answering some of our customers’ most frequently asked questions about roaming, but at tomorrow’s Tech Essentials: Ask an Expert event you’ll be able to chat directly with our guest expert, Donavan Beth, Director Roaming & Long distance at Rogers about the specific questions you’d like answered.
Looking for inspiration?
How about asking Donavan for tips to help you maximize your data usage while travelling? Or about the ways we’ve simplified our roaming offerings? If you’re getting ready to roam with your Rogers phone, Donavan’s the perfect person to chat with to make sure you’re armed with all the knowledge you need to for a smooth travelling experience.
Donavan’s looking forward to share his insight and knowledge on these and other roaming-related topics with you, so come check out our first Tech Essentials: Ask an Expert event tomorrow.
About our roaming expert:
Donavan Beth is a 13-year veteran of the telecom and high-tech industries. Since 2007, he’s worked at Rogers Communication in the Roaming and Long Distance department, where he manages Rogers and Fido retail pricing and travels the world to negotiate roaming wholesale contracts with wireless operators and partners.
Whether it’s bank statements or utility bills, paperless billing is becoming increasingly common. At Rogers, we believe that paperless billing is the way to go for a bunch of reasons. For one, it reduces paper, which saves trees and the environment. You may have seen a bill message related to online billing with your latest Rogers invoice. Let’s have a look at what’s changing:
$2 Paper Invoice Fee
We implemented a paper invoice fee back in August 2011 for new wireless customers or existing wireless customers who made certain changes to their account. We recently reached out to any of our existing wireless customers who haven’t made one of those changes to their account and asked them to make a choice: (i) enroll in online billing for free, or (ii) continue with paper invoices for a monthly fee. Should you decide to continue with paper invoices, you’ll be charged a $2 per month paper invoice fee (plus applicable taxes) starting on your first invoice on or after April 9, 2013.
How do I enroll in online billing?
To switch to online billing, just set up and login to your My Rogers account and select “Enroll in Paperless billing.” For more information, go to www.rogers.com/onlinebilling
Is Online Billing Mandatory?
You always have a choice to enroll in online billing or continue with paper bills. Go to www.rogers.com/contactus to speak with a customer service representative or reach out to us on Twitter via @RogersHelps to discuss your options.
How do I know if online billing is the right option for me?
Only you know if you can do without your paper invoice. Know that by switching to online billing, not only will you be doing your bit for the environment, you’ll also be able to take advantage of other benefits, like:
- Anytime, anywhere online access, 24/7
- Up to 18 months of billing history in one convenient location
- Detailed billing and easily downloadable for further analysis
Why are you making this change?
As a company, we care about the environment and our goal is to reduce as much paper waste as possible. Encouraging customers to make the choice to go paperless is part of our ongoing effort to be more environmentally conscious. In fact, Rogers saved more than 992,000kgs of paper by issuing online versus paper bills in 2012. We’ve also reduced our own internal paper usage by 19 per cent in 2011.
We’ve also made significant enhancements to our online customer portal, and now offer additional tools and resources to help you better manage your bill and accounts online. Remember, you can always download and print your bill through the online portal.
If you’ve already made the switch, do you encourage your friends to go paperless?
Brooke is a new contributor to the Redboard blog. Welcome Brooke!
Fear not! We’ve got a great list of resources on where you can get help if you need it, and learn tips and tricks to get the most out of your BlackBerry 10 experience.
Rogers was the first to sell BlackBerry products more than 10 years ago, which means our staff knows BlackBerry inside and out. Pop in to a store near you to talk to one of our in-store reps who have been trained on BlackBerry 10 with your questions. We also offer in-store learning sessions. Stay tuned for BlackBerry 10 dates.
Looking for some quick tips and tricks? You can find them here.
Rogers TechXpert for Wireless
Rogers TechXpert for wireless is an exclusive service for Rogers customers which offers extended wireless device support live online or by phone whenever you need it. Rogers customers who bought their Z10 on select 3-year plans get 1 month free of Rogers TechXpert for wireless service.
How-tos from Connected Rogers
From setting up your Z10 to using the browser on BlackBerry 10 to using BlackBerry10 Time Shift Mode to get the perfect shot, Connected Rogers has you covered on BlackBerry 10 with all kinds of how-tos.
Ask the Rogers Community
Did you know Rogers has community forums where Rogers customers can chat with other customers to get answers to common questions, problems and issues? On our BlackBerry specific forum, users have been discussing the type of media card needed for a Z10.
The BlackBerry blogger community
There are many BlackBerry blogs and communities on the web where you can find information on the new operating system, and also a community of BlackBerry fans, just like you! Over at CrackBerry.com, they’ve posted a number of how-tos since launch day last week. BlackBerry OS also has a 101 section that’s full of BlackBerry 10 information.
BlackBerry on the web, Twitter and YouTube
Of course, BlackBerry has a support tab on their website, where you can get all help with your new device. BlackBerry also has a wide variety of videos available on their YouTube channel with tips and tricks, and even BlackBerry’s commercial from this year’s Super Bowl.
On Twitter? You’ll want to follow @BlackBerryHelp. Not only do they answer customers’ questions via this account, they also regularly post great tips on how to get the most out of your BlackBerry 10. You can also visit BlackBerry’s blog, Inside BlackBerry.
And of course, you can always share your tips and tricks here. What’s the best thing you’ve learned on BlackBerry 10 so far?
Super Bowl is a registered trademark of The National Football League and is in no way affiliated with Blackberry or Rogers Communications.
Crackberry.com is in no way affiliated with BlackBerry.
Sarah is regular Redboard contributor.
Last year we told you that the Canadian Radio- television and Telecommunications Commission (CTRC) was looking for comments on the idea of a national wireless consumer code and encouraged you to make your views known.
We believe that having a single set of standards across the country is important because it would provide equal protection for consumers from coast to coast no matter where they live.
Now the CRTC has taken the comments they received and made them the basis for a draft code that they’ve posted on-line to encourage further discussion.
We think the CRTC’s draft code is a great start and hope it will generate comments and suggestions from Canadians across the country.
When the CRTC released its draft code they highlighted four key areas to be included in the code: easy to understand wireless services and fees; reasonable unlocking policies; ability to set a cap on certain fees; and online tools to monitor usage and any additional fees.
We agree that these are important areas. In fact, we’ve already incorporated many of those key ideas at Rogers:
- So you know what your monthly bill will be, our ads include all-in pricing, and we provide you with easy to understand cancellation fees.
- You can choose a term commitment or no term. If you choose a term, we give you the option to leave at any time. With our Flextab program, you pay a low price for a smartphone and we spot you the rest. You can upgrade anytime just by paying off your device subsidy.
- You can change your price plan, up or down, at any time during your term, with no fees and with no requirement to extend your term.
- As of March 2013 you can unlock your subsidized phone after 90 days of service, as long as your accounts are in good standing.
- You can easily track your usage. For example- when you travel outside the country you’re sent a text that outlines roaming rates and gives you the option to buy a package. We also send you texts to let you know how much data you’ve used and when your package has expired. You can go to myrogers anytime to track your data, voice or text usage.
- And we’ve just announced that we will offer an easy, worry-free pay-per-use rate for roaming in the U.S. At $7.99 for access to 50 MBs of data over a 24-hour period, you’ll be able to do everything you do at home – surf, tweet, send photos and check maps – without worrying about extra charges.
Join the online discussion now. The CRTC is accepting comments until 5 p.m. (PST) on February 15, 2013.
We look forward to providing our views at the CRTC’s hearings that start February 11. What do you think?
Patricia is a first-time contributor. Welcome to RedBoard, Patricia!
Roam where you want to with Rogers: Introducing worry free Wireless Data Roaming Rates in the United States
Canada spends more time online than any other country. And we know you want to be just as connected while travelling outside of Canada. But you’ve also told us that the cost and complexity of roaming rates get in the way of using your phone on the road the same way you do at home.
We’ve heard you. And that’s why we’re launching a new wireless data roaming rate for customers travelling to the United States.
Our new roaming rate, which launches this spring, is designed to be an easy and worry-free roaming solution. Here’s how it works:
- For a rate of $7.99, customers will get access to 50 megabytes of data over a 24 hour period while travelling in the U.S.
- The new rate will provide customers nearly twice the data that they would typically use domestically
- Customers will be alerted before reaching 50 MB which means they will be able to control their roaming costs.
- It will be available to all Rogers wireless consumers and business customers
Why 50MB per day? The roaming rate was designed to give customers the maximum amount of data for the lowest price. Currently, more than 99% of our customers use less than 50 MB of data per day when roaming. Here are some examples of what 50 MB will allow you to do on your trip in the U.S.:
- Browse 50 maps or
- Browse 200 web pages or
- Send 1,000 emails or
- Send 5,000 Tweets or
- Send 128 photos
Do you use your phone differently while travelling than you do at home? Will this new rate help you to roam worry free?
Michelle is a regular Redboard contributor.
We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?
Here’s a quick guide.
So what is unlocking anyway?
By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.
What are the restrictions?
When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.
For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.
How much will it cost?
You can unlock your device for $50 plus applicable taxes.
Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.
Patricia is a regular Redboard contributor.
Update: This morning, 20 Rogers customers who were among the first in the world to reserve their BlackBerry 10 Z10 on the Rogers Reservation System, were among the first in Canada to purchase the Z10. Both Nadir Mohamed, Rogers president and CEO, and Thorsten Heins, BlackBerry president and CEO, were in attendance to mark the occasion. You can take a look at the morning’s happenings by pressing the replay button below!
It’s a really exciting morning here for us on RedBoard. Not only are we running our very first live blog, but we’re doing it to follow some of the first customers picking up a BlackBerry Z10! The fun starts shortly after 8 am.
To celebrate this white-hot trend, Rogers is having a Winter White Event, featuring up to $100 off select white devices from Samsung, BlackBerry, Nokia, LG and HTC for a limited time.
Q: Wearing white in winter: Fashion fail or win?
A: Wearing white is always a win! Not too many people dare to wear it since it’s known to do no justice for your figure, and it’s easier to get dirty. However, I feel that individuals need to be more daring and give it a try, because rocking a white outfit once in a while can really make you stand out.
Q: In your opinion, does fashion influence our technology choices? How?
A: Fashion definitely influences our technology choices. The way I see it, someone who works at, let’s say Vogue or Elle … you’ll most likely see them with an iPhone or even a BlackBerry (in their hand). At the end of the day, it comes down to whether or not you’re a “brand” person. If you’re one who buys most things brand related, then you’ll most likely have an iPhone, a Samsung Galaxy or a BlackBerry in your hands.
Q: What do you think makes someone choose a particular colour smartphone?
A: We all know the typical “pink is for girls and blue is for boys,” but with phones, from what I’ve seen, guys lean more towards devices in the colour black, whereas girls lean towards white phones. But again, it also depends on the person’s personality and their personal preferences.
Q: Have you ever changed the look of your phone with a skin or case so that it matched your outfit?
A: Never! But, that’s only because I buy cases that I know will go with any outfit I wear. It would bother me so much if I was wearing something and my phone’s case clashed with it. It basically ruins your look. The best advice I can give to those who also want their phones to pair well with their outfits is, although they’re hard to turn down, don’t purchase a million phone skins or cases. Pick ones that look great and you know will go with most, if not all of your outfits.
Q: If someone has a white smartphone, what does it say to you about their sense of style?
A: I have a white smartphone and I picked it because the colour stood out. So, I guess it just says the person prefers brighter shades when it comes to styling their outfits.
How do you wear your winter whites?
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