Posts Tagged ‘Wireless’
PCMag.com has recognized Rogers need for speed, ranking us the fastest overall in their Canada’s Fastest Internet Service Provider review. They also named Rogers Canada’s fastest wireless network on a national average.
For wired internet, Rogers had an average 27.2 Mbps download speed. On the wireless side, the Rogers LTE network delivered the highest speeds in six Canadian markets including Toronto, Montreal, Quebec City, Ottawa, London and the Niagara region.
PCMag.com Features Editor Eric Griffith led the “Fastest ISP” project while Lead Mobile Analyst Sascha Segan ran the “Fastest Mobile Networks” search. We had a chance to ask them about the tests, fast networks and the growth of the industry.
What factors do you consider when ranking networks?
Eric: It’s helpful for both readers and providers to know how ISPs stack up against their competition. We factor the average upload and download speed into an index number (based on 20 per cent upload and 80 per cent download) to get a quantifiable measurement for all the providers.
Sascha: We measure speed and reliability. We upload and download data, surf to web pages and keep an eye on how often the connections drop or stall.
What were your findings?
Eric: After eight months of testing using our speedtest site, we found that in Canada, Rogers had the highest download speed by far. That pushed its index rating to 22.2–well above the rest of the major, national ISPs.
Sascha: Urban Canada has very fast networks, on average faster than American networks. The three major Canadian carriers have been very aggressive at rolling out LTE and advanced technologies like Category 4 LTE.
Why do network speeds matter to consumers?
Eric: The Internet is getting more and more bandwidth intensive—just look at the traffic attributed to Youtube and other media streaming sites. The more speed a customer can eke out, the happier they’ll be.
Sascha: People get frustrated when it takes too long to get their information. And more and more people are using mobile networks for media streaming, and for uploading photos and videos. Those demand consistent, fast connections to operate properly.
What advantage does the customer get by being on the fastest network?
Eric: No delays—nothing annoys more than waiting. People expect video on the Internet to be as instant as the text they read or the shows on their TV. Only with a high-bandwidth pipe is that possible.
Sascha: The goal is seamlessness. With the fastest network, you don’t have to worry about when and whether your app will download or your movie will play. It just does.
How do you take advantage of the new network speeds available?
Eric: The best way to take advantage of the fastest network speeds: use it. You’ve got a pipe to the single greatest repository of information ever created by mankind. Use it often and constantly.
Sascha: You need a phone which supports a fast network. Right now, for instance, Rogers has three levels of LTE phones available. iPhones have LTE, but they don’t support the 2600Mhz band which supplements speeds in big cities. The sweet spot right now is with phones like the Samsung Galaxy S4, which have that faster 2600Mhz band. And we’re starting to see even faster phones like the LG G2, which support Category 4 for even faster speeds.
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Rogers and Fido wireless voice and SMS services were fully restored last night. The service interruption which began earlier last evening affected all wireless voice service across the country along with some SMS service.
Nadir Mohamed, President and CEO of Rogers Communications said, “I recognize this service interruption was unacceptable for our customers. We worked as quickly as possible to restore service and it was gradually restored over the course of the evening. I sincerely apologize to all of our customers for this significant inconvenience and appreciate their understanding and patience.”
We’re continuing to investigate the root cause of the issue to help ensure it doesn’t happen again. To thank our customers for their patience, Rogers and Fido will proactively credit all of its postpaid wireless customers for one day of service.
Update, Oct. 10, 12:50 P.M.:
We’re exploring how to compensate pay as you go customers for last night’s service interruption. Stay tuned.
— RogersBuzz (@RogersBuzz) October 10, 2013
Update, Oct. 10, 8:00 P.M.:
To thank you for your patience & understanding, we'll proactively credit all of prepaid & postpaid wireless customers for 1 day of service.
— RogersBuzz (@RogersBuzz) October 10, 2013
We’ve been a little travel-crazy this summer, talking about everything from the best apps to get you through your vacation to how to manage your data when you’re on the road. So, we figured, why stop now? We hit the streets to find out how travellers are using their smartphones this summer.
With our new worry-free U.S. internet roaming rate you can get up to 50 MB of data per 24 hour period for $7.99 – that’s a lot of mapping, social networking and sharing! There’s no sign-up required, so you can get started the second you cross the border. Existing customers in Quebec and Newfoundland may need to opt in, one time only, by visiting www.rogers.com/m/dus on their mobile device. For more, visit http://www.rogers.com/travel.
How do you use your smartphone when you’re on holiday?
The BlackBerry Q10 smartphone, with its physical QWERTY keyboard and touchscreen powered by the BlackBerry 10 platform, is available today from Rogers retail locations, starting at $199 with select three year plans.
Rogers is the first Canadian carrier to bring its customers the BlackBerry Q10 device with support for the blazing fast 2600 MHz LTE spectrum band.
In honour of the new smartphone, we caught up with Trevor from Herrle’s Market, a family owned and operated farm near Waterloo, Ont., to learn how his BlackBerry on the Rogers network helps him grow beautifully red and plump strawberries.
When did you start using BlackBerry devices on the farm?
Personally, I have been the “AgNerd” of the family. My first BlackBerry device was the 6210. Back then, being able to see the weather in the field was a luxury. Being able to respond to an email on a tractor was almost unheard of.
How has BlackBerry 10 changed things on the farm?
Beyond coordinating activities using calendar invites and BBM, I also take pictures, track weather patterns, and engage with the community using Twitter from my BlackBerry on a regular basis (yes, even from my tractor – but not while driving it, of course!). I have leveraged social media in particular as a method to connect urban consumers to the farm, gathering feedback on new product ideas and reaching out to them in a variety of ways.
The BlackBerry Q10 smartphone is now available at Rogers retail locations across Canada, starting at $199.99 with select three year plans.
Elise is a regular contributor to RedBoard.
Roaming questions? Our Rogers expert has the answers: “Tech Essentials: Ask an Expert” event March 7th
When you have a question, isn’t it great to be able to turn to an expert? We think so. That’s why we’re launching Tech Essentials: Ask an Expert events through our community forum. Spring break’s fast approaching, so we’ve decided to kick off this forum chat series tomorrow with roaming.
What: Tech Essentials: Ask an Expert roaming online forum chat event
When: Thursday March 7th, 1pm to 3pm (ET)
Where: the Rogers Community Forums
Who: Donavan Beth, Director Roaming & Long distance
Tech Essentials is a new program that provides Canadians with a deeper understanding of how to safely and properly use today’s technology. The Tech Essentials website does a great job of answering some of our customers’ most frequently asked questions about roaming, but at tomorrow’s Tech Essentials: Ask an Expert event you’ll be able to chat directly with our guest expert, Donavan Beth, Director Roaming & Long distance at Rogers about the specific questions you’d like answered.
Looking for inspiration?
How about asking Donavan for tips to help you maximize your data usage while travelling? Or about the ways we’ve simplified our roaming offerings? If you’re getting ready to roam with your Rogers phone, Donavan’s the perfect person to chat with to make sure you’re armed with all the knowledge you need to for a smooth travelling experience.
Donavan’s looking forward to share his insight and knowledge on these and other roaming-related topics with you, so come check out our first Tech Essentials: Ask an Expert event tomorrow.
About our roaming expert:
Donavan Beth is a 13-year veteran of the telecom and high-tech industries. Since 2007, he’s worked at Rogers Communication in the Roaming and Long Distance department, where he manages Rogers and Fido retail pricing and travels the world to negotiate roaming wholesale contracts with wireless operators and partners.
Whether it’s bank statements or utility bills, paperless billing is becoming increasingly common. At Rogers, we believe that paperless billing is the way to go for a bunch of reasons. For one, it reduces paper, which saves trees and the environment. You may have seen a bill message related to online billing with your latest Rogers invoice. Let’s have a look at what’s changing:
$2 Paper Invoice Fee
We implemented a paper invoice fee back in August 2011 for new wireless customers or existing wireless customers who made certain changes to their account. We recently reached out to any of our existing wireless customers who haven’t made one of those changes to their account and asked them to make a choice: (i) enroll in online billing for free, or (ii) continue with paper invoices for a monthly fee. Should you decide to continue with paper invoices, you’ll be charged a $2 per month paper invoice fee (plus applicable taxes) starting on your first invoice on or after April 9, 2013.
How do I enroll in online billing?
To switch to online billing, just set up and login to your My Rogers account and select “Enroll in Paperless billing.” For more information, go to www.rogers.com/onlinebilling
Is Online Billing Mandatory?
You always have a choice to enroll in online billing or continue with paper bills. Go to www.rogers.com/contactus to speak with a customer service representative or reach out to us on Twitter via @RogersHelps to discuss your options.
How do I know if online billing is the right option for me?
Only you know if you can do without your paper invoice. Know that by switching to online billing, not only will you be doing your bit for the environment, you’ll also be able to take advantage of other benefits, like:
- Anytime, anywhere online access, 24/7
- Up to 18 months of billing history in one convenient location
- Detailed billing and easily downloadable for further analysis
Why are you making this change?
As a company, we care about the environment and our goal is to reduce as much paper waste as possible. Encouraging customers to make the choice to go paperless is part of our ongoing effort to be more environmentally conscious. In fact, Rogers saved more than 992,000kgs of paper by issuing online versus paper bills in 2012. We’ve also reduced our own internal paper usage by 19 per cent in 2011.
We’ve also made significant enhancements to our online customer portal, and now offer additional tools and resources to help you better manage your bill and accounts online. Remember, you can always download and print your bill through the online portal.
If you’ve already made the switch, do you encourage your friends to go paperless?
Brooke is a new contributor to the Redboard blog. Welcome Brooke!
Fear not! We’ve got a great list of resources on where you can get help if you need it, and learn tips and tricks to get the most out of your BlackBerry 10 experience.
Rogers was the first to sell BlackBerry products more than 10 years ago, which means our staff knows BlackBerry inside and out. Pop in to a store near you to talk to one of our in-store reps who have been trained on BlackBerry 10 with your questions. We also offer in-store learning sessions. Stay tuned for BlackBerry 10 dates.
Looking for some quick tips and tricks? You can find them here.
Rogers TechXpert for Wireless
Rogers TechXpert for wireless is an exclusive service for Rogers customers which offers extended wireless device support live online or by phone whenever you need it. Rogers customers who bought their Z10 on select 3-year plans get 1 month free of Rogers TechXpert for wireless service.
How-tos from Connected Rogers
From setting up your Z10 to using the browser on BlackBerry 10 to using BlackBerry10 Time Shift Mode to get the perfect shot, Connected Rogers has you covered on BlackBerry 10 with all kinds of how-tos.
Ask the Rogers Community
Did you know Rogers has community forums where Rogers customers can chat with other customers to get answers to common questions, problems and issues? On our BlackBerry specific forum, users have been discussing the type of media card needed for a Z10.
The BlackBerry blogger community
There are many BlackBerry blogs and communities on the web where you can find information on the new operating system, and also a community of BlackBerry fans, just like you! Over at CrackBerry.com, they’ve posted a number of how-tos since launch day last week. BlackBerry OS also has a 101 section that’s full of BlackBerry 10 information.
BlackBerry on the web, Twitter and YouTube
Of course, BlackBerry has a support tab on their website, where you can get all help with your new device. BlackBerry also has a wide variety of videos available on their YouTube channel with tips and tricks, and even BlackBerry’s commercial from this year’s Super Bowl.
On Twitter? You’ll want to follow @BlackBerryHelp. Not only do they answer customers’ questions via this account, they also regularly post great tips on how to get the most out of your BlackBerry 10. You can also visit BlackBerry’s blog, Inside BlackBerry.
And of course, you can always share your tips and tricks here. What’s the best thing you’ve learned on BlackBerry 10 so far?
Super Bowl is a registered trademark of The National Football League and is in no way affiliated with Blackberry or Rogers Communications.
Crackberry.com is in no way affiliated with BlackBerry.
Sarah is regular Redboard contributor.
Last year we told you that the Canadian Radio- television and Telecommunications Commission (CTRC) was looking for comments on the idea of a national wireless consumer code and encouraged you to make your views known.
We believe that having a single set of standards across the country is important because it would provide equal protection for consumers from coast to coast no matter where they live.
Now the CRTC has taken the comments they received and made them the basis for a draft code that they’ve posted on-line to encourage further discussion.
We think the CRTC’s draft code is a great start and hope it will generate comments and suggestions from Canadians across the country.
When the CRTC released its draft code they highlighted four key areas to be included in the code: easy to understand wireless services and fees; reasonable unlocking policies; ability to set a cap on certain fees; and online tools to monitor usage and any additional fees.
We agree that these are important areas. In fact, we’ve already incorporated many of those key ideas at Rogers:
- So you know what your monthly bill will be, our ads include all-in pricing, and we provide you with easy to understand cancellation fees.
- You can choose a term commitment or no term. If you choose a term, we give you the option to leave at any time. With our Flextab program, you pay a low price for a smartphone and we spot you the rest. You can upgrade anytime just by paying off your device subsidy.
- You can change your price plan, up or down, at any time during your term, with no fees and with no requirement to extend your term.
- As of March 2013 you can unlock your subsidized phone after 90 days of service, as long as your accounts are in good standing.
- You can easily track your usage. For example- when you travel outside the country you’re sent a text that outlines roaming rates and gives you the option to buy a package. We also send you texts to let you know how much data you’ve used and when your package has expired. You can go to myrogers anytime to track your data, voice or text usage.
- And we’ve just announced that we will offer an easy, worry-free pay-per-use rate for roaming in the U.S. At $7.99 for access to 50 MBs of data over a 24-hour period, you’ll be able to do everything you do at home – surf, tweet, send photos and check maps – without worrying about extra charges.
Join the online discussion now. The CRTC is accepting comments until 5 p.m. (PST) on February 15, 2013.
We look forward to providing our views at the CRTC’s hearings that start February 11. What do you think?
Patricia is a first-time contributor. Welcome to RedBoard, Patricia!
Roam where you want to with Rogers: Introducing worry free Wireless Data Roaming Rates in the United States
Canada spends more time online than any other country. And we know you want to be just as connected while travelling outside of Canada. But you’ve also told us that the cost and complexity of roaming rates get in the way of using your phone on the road the same way you do at home.
We’ve heard you. And that’s why we’re launching a new wireless data roaming rate for customers travelling to the United States.
Our new roaming rate, which launches this spring, is designed to be an easy and worry-free roaming solution. Here’s how it works:
- For a rate of $7.99, customers will get access to 50 megabytes of data over a 24 hour period while travelling in the U.S.
- The new rate will provide customers nearly twice the data that they would typically use domestically
- Customers will be alerted before reaching 50 MB which means they will be able to control their roaming costs.
- It will be available to all Rogers wireless consumers and business customers
Why 50MB per day? The roaming rate was designed to give customers the maximum amount of data for the lowest price. Currently, more than 99% of our customers use less than 50 MB of data per day when roaming. Here are some examples of what 50 MB will allow you to do on your trip in the U.S.:
- Browse 50 maps or
- Browse 200 web pages or
- Send 1,000 emails or
- Send 5,000 Tweets or
- Send 128 photos
Do you use your phone differently while travelling than you do at home? Will this new rate help you to roam worry free?
Michelle is a regular Redboard contributor.