Posts Tagged ‘US roaming’

How to unlock your phone with Rogers

We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?

Here’s a quick guide.

So what is unlocking anyway?

By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.

What are the restrictions?

When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.

For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.

How much will it cost?

You can unlock your device for $50 plus applicable taxes.

Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.

 

Patricia is a regular Redboard contributor.

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Roam around the world with first-ever real-time data usage alerts

Rogers Roaming data passesSummer is the peak time for hitting the road, flying the friendly skies or riding the rails and we’ve got some news that will help make keeping in touch worry free: introducing our new U.S. and International Roaming Data Passes. We’ll help you monitor your usage with real time alerts while travelling and save you money on roaming costs so you don’t get a bill surprise on your return.

What is the new offer?

Starting as low as $5 per day, there are several options so no matter where you’re going, we’ve got you covered with multiple Day and Week Data Pass options that help you save on standard roaming rates. There are lots of options depending on your travel destination, length of travel and data usage needs.  Check out the chart below for the complete rundown of the Day and Week U.S. and International Roaming Data Passes (click to enlarge):

Rogers Data roaming passes

If you’re jet-setting to the beaches in Thailand or backpacking across Europe for the summer you will be able to accurately track your data usage so you will always know how much data you’re using to do things like search for directions on your smartphone or email pictures to your friends back home – a feature only offered by Rogers.

When you begin to access data services on your mobile device while roaming, you will automatically receive a text message with the option to purchase a Roaming Data Pass or continue with the pay-per-use roaming rates.

If you purchase a Roaming Data Pass, you will receive real-time alerts, up-to-date within five minutes, when you use 50%, 80% and 100% of your data, so you will know how much is left in your data bucket. Once you have reached your data or time limit, you will receive a message with an option to purchase an additional pass or continue using pay-per-use data services. In order to continue data roaming, you will have to select one of these options.

If you initially choose to access pay-per-use data roaming, you will be able to access data roaming until you exceed a data usage threshold. Once you have reached this usage threshold, you will be notified and then asked to make a choice to either continue at pay-per-use rate or to purchase a Roaming Data Pass. This way, you avoid all bill surprises from roaming data charges.

How to get it?

Customers have the ability to pre-purchase a Roaming Data Pass up to 30 days prior to using data services in their selected destination.  Once purchased, the data pass will automatically activate upon using data services while roaming in the respective region where the Data Pass is applicable.

No need to call in. You can easily add a Day or Week U.S. or International Roaming Data Pass right from your phone. All you have to do is:

 

  • Text “TRAVEL” to 7626 on the Rogers network and a link will be sent to your phone to allow you to purchase the offers.
  • From your mobile device, visit www.rogers.com/m/roam
  • Or, wait till you land at your destination and follow the prompts on your mobile device to purchase

Want more information about travelling with your phone? Check out www.rogers.com/roaming to learn more about our new Roaming Data Passes, our new unlimited U.S. roaming text messaging offers and our other roaming offers.

Katie Boland is a regular contributor to RedBoard

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