Posts Tagged ‘tv’

3 ways to troubleshoot your Rogers Digital TV

Top TV fixesConnected shares how to reset your cable box, overcome error message and put the power back in your remote control so you can keep on watching your Rogers Digital TV.

How do I reset my digital cable box?

1. Start by unplugging the power cable, either from the wall outlet or from the back of the digital box.

2. Wait 10 seconds, then plug it back in.

3. You’ll see the word “boot” appear, and the box will take about five minutes to reset. When the box displays the time, it’s ready.

4. Press the power button on your remote or on the front of the digital box.

Note: Make sure your TV is set to the right input for the digital box or on the right channel (3 or 4).

If this doesn’t work, you may need to reauthorize your digital box. Here’s how:

1. Call 1-866-894-9962 and follow the prompts.

2. You’ll be asked to enter the phone number associated with your account. Once you do, your digital box will be reauthorized. It may take up to 30 minutes for it to take effect.

What do I do if Rogers On Demand won’t load or is showing an error message?

Sometimes the communications between your digital cable box and the broadcaster can be affected by factors such as a weak signal or outdated wiring in your house. The best and easiest solution to this is to just reset your digital box (see above). If that doesn’t do the trick, visit the Community Forums or send us a message on Facebook or @RogersHelps on Twitter.

What do I do if my remote is not controlling my digital cable box?

If your Rogers remote isn’t controlling the volume, channels or turning the box on and off, try these steps:

1. Make sure the remote is set to Cable Mode by pressing the CBL button. Also, make sure there’s nothing blocking the remote’s signal from reaching the digital cable box.

2. Make sure the batteries aren’t dead. When you press a button at the top of the remote (CBL, TV, AUD, DVD, VCR), it will glow red. If not, try replacing the two AA batteries.

3. Finally, try adjusting channels and volume using the buttons on the set-top box. If they don’t work, try rebooting the box (see above). If they do, try the remote again.

If it still doesn’t work, try reprogramming the remote.  Check out more quick tips and tutorials from Connected.

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Your remote reprogramming woes solved

Remote ControlWe’ve all been there before: you’ve purchased a new TV, picked up a new NextBox for the house, or the kids pushed a bunch of buttons on the remote and now it needs to be reprogrammed.

So, you’re left wondering: “How did I do it last time? What buttons do I press again?” If you haven’t kept your NextBox manual on hand you may be wondering how you’re going to tackle this living room conundrum.

Last month I highlighted a wonderful thread where users in our Community Forums outlined how to skip or hide unsubscribed channels in your NextBox guide. Today I’d like to highlight another great submission from our users who took the time to detail the programming methods along with the required codes for your respective TV model.

First, you need to determine whether you prefer the Auto Scanning Method or the Manual Method.

Auto Scanning Method 

  1. Turn ON your TV.
  2. Press the TV button once. The TV button will flash once.
  3. Press and hold the SETUP button until the TV button flashes twice, then release.
  4. Press 9 9 1 on the number pad. The TV button will flash twice.
  5. Aim the remote TOWARDS your TV, press the PWR button once.
  6. Repeatedly press the CH+ button until your TV turns off. The remote will cycle through all possible codes until a match is found. You may need to press the CH+ button many times before finding a match.
  7. Once the TV turns off, press the SETUP button once to lock the code. The TV button will flash twice.
  8. Confirm the remote is programmed correctly by pressing the PWR button to turn on your TV.

TIP: To program the remote to control other devices, repeat the above instructions using the mode button for that device (DVD, AUX or AUD).

Manual Method 

  1. Find the code for the device you wish to control in the Rogers Remote Code Library.
  2. Turn ON the device you wish to control.
  3. Find the mode button for the device you wish to program (TV, VCR, DVD, etc.) Press it once. The button will blink once.
  4. Press and hold the SETUP button until the selected mode button blinks twice.
  5. Enter the 4-digit code for the device. The selected mode button blinks twice. (If the mode button shows a single long blink, the entry is invalid. Try steps 3 and 4 again using a different code if available.)
  6. Point the remote at the device and press PWR button. The device should turn off. If it does not, repeat steps 3 and 4, using a different code for your device, if available.
  7. If you continue to experience problems, try the auto-scanning mode detailed above.

There you have it friends. All the steps you’ll need to program your Rogers Remote to control all your home theatre devices.

Do you have questions about your Rogers products and services? Visit the Rogers Community Forums for advice from our nine resident experts and our more than 260,000 members.

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Weekend reading: Hockey, vampires and a new OS

Weekend readingThis week, we’re buzzing about Guillermo del Toro’s new show on FX Canada, 24/7 sports coverage with Sportsnet NOW and Apple’s launch of iOS 8. Plus, find out how you can win extra Rogers First Rewards loyalty points. Get it all in the Weekend Reading.

How about that local sports team?

Get your sports fix 24/7 with the new Sportsnet NOW stream. Available now as an exclusive preview for Rogers customers with a Sportsnet TV subscription, this live, HD-quality stream includes all of Sportsnet’s TV programming and events. This means you can now watch NHL, NFL, NBA, MLB, curling, the Tour de France and more from anywhere in Canada on your computer, tablet or smartphone.

The stream, which includes all your subscribed Sportsnet channels, also allows for quad-screen viewing on your computer for busy game nights. Plus you can set alerts to two minutes before the puck drops (or whatever your sports program of choice may be). There’s even multiple logins on a single account, so family members can tune in to different games or from different devices – perfect for when my boyfriend wants to watch the Toronto Maple Leafs on our desktop but I want to keep an eye on the Montreal Canadiens on the go with my smartphone!

Check it out at www.sportsnet.ca/now or download the app for free from the App Store or Google Play.

What sport will you be streaming?

An Apple upgrade

All eyes were on the Apple World Wide Developer’s Conference Monday, as Tim Cook and co. unveiled the new iOS8. The update includes interactive notifications, improvements to mail, the keyboard and group messaging, as well as a new health tracking functionality. Mashable shares the top six moments from the event, while iPhone in Canada runs through all the new functions here and MobileSyrup shares a visual recap of the announcement.

What functionality do you look forward to trying in iOS 8?

FX Canada gets freaky

On Tuesday, Rogers hosted Guillermo del Toro for a panel discussion about his new FX Canada series The Strain. Based on a trilogy del Toro co-authored, the show follows New Yorkers as they fight against a virus that turns people into vampires. Check out our full recap of The Strain panel, and be sure to tune in for the premiere on FX Canada on July 13 at 10 PM.

Will you be tuning in?

Spin it to win it

Right now, eligible customers enrolled in the Rogers First Rewards loyalty program have a chance to win up to 10,000 free rewards points – just step right up at rogersfirstrewards.com and spin the wheel! What does 10,000 get you? Up to 25 Rogers On Demand movie rentals or $100 in hardware upgrade discounts or loads of extra long-distance minutes … we could go on!

And if you do take a spin, you’ll also be automatically entered to win 1 of 5 grand prizes of 100,000 points. Are you feeling lucky?

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The inside scoop on The Strain: Coming this summer to FX Canada

A virus that turns people into vampires has invaded New York, and heroes must find a way to fight the disease to save their beloved city.

Ring a bell? Yes, we’re talking about our very own FX Canada’s upcoming original series, The Strain. Today, we met Guillermo del Toro, co-author of The Strain trilogy who talked about vampires, his love of Toronto and what makes a good villain. Known for his love of monsters and ghosts and his darkly beautiful fantasy cinema, del Toro is a fascinating filmmaker.

Read on to learn more on how he turned The Strain into a TV show, which premieres on FX Canada on July 13 at 10 PM.

 

We can’t wait for the first episode – how about you?

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How to skip the spoilers on social media

Mad MenMy appointment viewing has gotten complicated. Life keeps getting in the way of that primo Sunday night timeslot and I’m finding it increasingly hard to keep plotlines protected until I have time to catch up on Monday night.

Here’s how to keep your social media updates under wraps – no spoiling the latest Don Draper drama or the next debt the Lannisters intend to pay!

Keyword muting

Social media avoidance aside, the best way to silence your friend’s real-time viewing updates on the latest from Sterling Cooper & Partners is to use a keyword blocking app or plugin.

The Google chrome extension Silencer lets you mute people, hashtags, terms and phrases on Twitter and Facebook. I’d recommend including key actors, locations and character names plus all the usual hashtags. Be thorough: for example, use #GameofThrones, Game of Thrones and #GoT to make sure you’re not spoiling life (and death) in Winterfell.

Twitter is where my spoilers have always lurked. If you use an app rather than the web experience, most services, including Tweetdeck, have filter settings hidden in the options panel where you can mute the conversations.

Comment blocker

Even if you avoid news stories on your favourite shows, sometimes spoilers slip in on seemingly unrelated posts. The Chrome and Firefox extension CommentBlocker can hide, block or modify comments on articles and posts.

Search for spoiler warnings

This is an easy one, but worth repeating: most major websites and good friends will include some form of *spoiler alert* warning before going on to reveal a major plot point. So, avoid clicking on headlines or reading posts containing these words – and you can even add phrases like “spoiler”, “spoiler alert” and “spoiler warning” to your filters.

So, you’ve avoided spoilers, now how do you catch up? You can catch the hottest shows, including Girls, Shameless, New Girl, Modern Family, The Americans and Fargo on Rogers On Demand and Rogers Anyplace TV after they air.

To watch On Demand, visit channel 100.

To watch online:

  • Visit RogersAnyplaceTV.com on your computer then register with your MyRogers username and password. Then:
  • On your computer, catch the latest episode at RogersAnyplaceTV.com
  • On your tablet or smartphone, download the Rogers Anyplace TV app from the appropriate app store.
  • On your Xbox 360 or Xbox One, if you have an Xbox Live Gold membership, download the Rogers Anyplace TV app from the Xbox marketplace.
  • On your LG Smart TV, download the Rogers Anyplace TV app from the app store.

How do you keep your favourite shows spoiler-free?

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5 fun facts about the making of Fargo on FXX

FargoDid you know Billy Bob Thornton, Bob Odenkirk, Martin Freeman, Kate Walsh and Colin Hanks recently spent some time north of the border filming Fargo? The dark comedy series, based on the Coen brothers’ Oscar-winning film, was shot entirely in Calgary! The new FXX Canada series tells the story of a rootless man named Lorne Malvo (Thornton) who meets small town insurance salesman Lester Nygaard (Freeman) and sets him on a path of destruction.

Here are five more fun facts about this new series:

  1. Calgary’s a cow town, but stars Thornton and Freeman are vegan and vegetarian, respectively.
  1. A Vancouver dialect coach worked with the actors to get the Minnesota accent just right, don’tcha know.
  2. Thornton said Calgary is his favourite city in Canada.
  3. At one point, -37°C temperatures caused production to shut down (yet, Odenkirk said that he doesn’t think Calgary is that cold).
  4. Despite the cold weather, some scenes in Fargo actually required the use of fake snow.

Fargo premiered last week on FXX and FX Canada – and if you missed it, don’t worry! You can watch it on demand with the new FXNOW Canada video player and app (available on iOS and Android), Rogers on Demand (channel 100) or Rogers Anyplace TV.

The ten-episode series airs Tuesdays on FXX at 10 p.m. ET/PT, and FXX is exclusively available to Rogers digital customers on a free preview until June 30 on channels 64 and 566.

Who’s your favourite screen star in Fargo?

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Weekend reading: The boys of summer, a return to Winterfell and mobile matters

Weekend readingAfter my recent gadget obsession, I was glued to the tube this week. In addition to some notable finales, it was batter up for the Toronto Blue Jays and the final countdown to the Game of Thrones season four premiere. Plus, we learned Canadians are crazy for mobile. Check it out!

Let’s go Blue Jays!

As playoff hopes rise, and fall, across sports stadiums, the Toronto Blue Jays are just getting into the swing of it all with the home opener tonight. Of course, even when the team is at home, I can’t make it out for every ball game. Luckily, all 162 of this year’s games are available with Rogers Anyplace TV. Rogers digital television customers can live stream the games on their computer and tablet with Rogers Anyplace TV and their Sportsnet, Sportsnet ONE or Sportsnet 360 subscriptions, while Rogers wireless customers can tune in on their smartphone via the Rogers Anyplace TV mobile app.

Earlier this week, Sarah shared her story of catching a game while commuting. When have you watched a game on the go?

Game on

Going from the diamond to a different kind of game entirely: Game of Thrones returns this weekend! The Rogers Your World This Week team sat down with Isaac Hempstead Wright (Bran Stark) and Kristian Nairn (Hodor) to find out what season four has in store – watch the full video. In case you’ve forgotten some of the finer plot points from last year, Mashable is offering fans a little refresher on life in Winterfell, translated into emoji.

Catch the premiere on April 6 on HBO Canada, or watch it later with Rogers Anyplace TV and Rogers On Demand.

How will you celebrate the season premiere?

Making it mobile

The average Canadian spent more than 34 hours per month online in 2013, with more of those hours being logged on mobile devices than ever before, says new research from ComScore. The Globe and Mail notes that in the U.S., more than half of people’s time spent online in 2013 was mobile – a whopping 566 billion minutes! Canadians are spending that time on mobile checking the weather, social networking and searching.

Finally, getting back to that tube obsession, roughly a third of us are using a smartphone or tablet while watching TV (I was hunting Pokemon while watching TV on Monday night).

I’m definitely reading way more websites and watching more videos on my smartphone every year – how about you?

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Game Of Thrones returns April 6: Get a sneak peek

The calendar may say spring, but really, we all know that winter is coming!

We’re all anxiously awaiting the return to Winterfell when Game of Thrones premieres on April 6. To celebrate the hotly anticipated season premiere, the Rogers Your World This Week team sat down with Isaac Hempstead Wright, who plays Bran Stark, and Kristian Nairn, the man behind Hodor, to find out what season four has in store.

Catch the premiere on April 6 on HBO Canada. Forgot to block Sunday night off in your calendar? No worries – you can watch it on demand with Rogers Anyplace TV and Rogers On Demand.

What would your Game of Thrones name be?

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How to master your Rogers remote

Remote ControlThe Rogers five-device remote is loaded with buttons. Connected Rogers shares how to navigate your options and take control!

We all know the convenience of a remote control – it bestows decision-making power, as well as endless convenience, upon the one who holds it. The Rogers five-device remote is no exception. It’s jam-packed with options to make your life easier. While everyone knows the basics – such as which buttons change channels or volume, and which ones access Rogers On Demand, here are a few lesser-known buttons to make your viewing experience even better.

List

This green button is small but mighty. It displays your list of PVR recordings and the upcoming shows you have slated to record. If you’re anxious to watch the latest episode of The Big Bang Theory you missed but recorded, simply hit List to peruse your recordings to find it.

Instant Replay (button with arrow facing counter-clockwise)

When you’re watching a PVRed movie or show and want to see something again, use this button to instantly replay the last eight seconds of whatever you’re watching. Instant Replay comes in handy for reliving hilarious movie scenes and watching unbelievable sports maneuvers.

PIP (Picture-in-Picture)

This row of buttons is a priceless gift for all your multitasking – or, multi-viewing – needs. So, when you’re glued to your home team’s hockey game, but don’t want to miss out on the wild-card chase, you can keep score of both at the same time. Press PIP On/Off to turn the Picture-in-Picture feature on your PVR off or on. PIP Swap switches sounds and images between the smaller PIP window and the main (larger) window on your TV screen. If you want to move the PIP window somewhere else on your screen, press PIP Move and use your remote’s arrow buttons to pilot where you’d like it to go. Finally, hit PIP CH+ or CH- to scroll between the PIP channels.

HD/Zoom

If you have an HD digital box, use this button to quickly and easily change the aspect ratio of whatever you’re watching. If you prefer widescreen, for instance, click the button and toggle to the ratio setting that suits you best.

FAV

Navigate to your favourite channels with the click of a button by pressing FAV. No need to memorize channel numbers or spend precious TV time perusing the guide to find HGTV or HBO or your local CTV affiliate. To set your favourites, press the Settings button until the General Settings menu appears. From there, scroll through until you find the feature you want (in this case, Favourites) and press OK/Select. Then, just follow the prompts.

Check out more great tech tips at Connected Rogers.

What’s the most-used feature on your remote?

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Introducing the team bringing you more hockey on more platforms this fall

Back in November, Rogers Media announced a 12-year, $5.2-billion deal with the NHL, which means more hockey for Canadian fans across all platforms. Today, we’re happy to introduce the team of broadcasters who will anchor our national NHL coverage.

“We know how passionate fans are about hockey, and so we’ve brought together the best anchors to deliver the best hockey experience to Canadians,” said Scott Moore, President of Sportsnet & NHL Properties at Rogers.

Here’s the first line of our all-star roster:

  • George Stroumboulopoulos will host Hockey Night in Canada, and will be the studio anchor for Sunday night NHL Hometown Hockey broadcasts on CITY. He’ll also host other NHL broadcasts on Sportsnet and other Rogers platforms;
  • Don Cherry returns with the twenty-ninth season of Coach’s Corner on Saturday nights;
  • Ron MacLean will also return for Coach’s Corner, and  will host Sunday night’s Hometown Hockey Community Celebration;
  • Daren Millard will continue to host Hockey Central @ Noon on Sportsnet 590 The FAN radio and Sportsnet television, along with Toronto Maple Leafs regional hockey on Sportsnet, and will begin hosting Wednesday Night Hockey on Sportsnet this October;
  • Jeff Marek will host Thursday Night Hockey on Sportsnet 360, as well as Friday Night Hockey and the Memorial Cup.

In total, the team will deliver more than 500 regular season games across 13 networks and seven platforms. This includes up to seven games every Saturday night, plus Hometown Hockey every Sunday hosted from communities across Canada, and every game of the NHL Playoffs and The Stanley Cup Final.

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