Posts Tagged ‘SIM’

Roam where you want to with Rogers: Introducing worry free Wireless Data Roaming Rates in the United States

Canada spends more time online than any other country. And we know you want to be just as connected while travelling outside of Canada. But you’ve also told us that the cost and complexity of roaming rates get in the way of using your phone on the road the same way you do at home.

We’ve heard you. And that’s why we’re launching a new wireless data roaming rate for customers travelling to the United States.

Our new roaming rate, which launches this spring, is designed to be an easy and worry-free roaming solution. Here’s how it works:

  • For a rate of $7.99, customers will get access to 50 megabytes of data over a 24 hour period while travelling in the U.S.
  • The new rate will provide customers nearly twice the data that they would typically use domestically
  • Customers will be alerted before reaching 50 MB which means they will be able to control their roaming costs.
  • It will be available to all Rogers wireless consumers and business customers

Why 50MB per day? The roaming rate was designed to give customers the maximum amount of data for the lowest price. Currently, more than 99% of our customers use less than 50 MB of data per day when roaming. Here are some examples of what 50 MB will allow you to do on your trip in the U.S.:

  • Browse 50 maps or
  • Browse 200 web pages or
  • Send 1,000 emails or
  • Send 5,000 Tweets or
  • Send 128 photos

Do you use your phone differently while travelling than you do at home? Will this new rate help you to roam worry free?

Michelle is a regular Redboard contributor.

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How to unlock your phone with Rogers

We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?

Here’s a quick guide.

So what is unlocking anyway?

By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.

What are the restrictions?

When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.

For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.

How much will it cost?

You can unlock your device for $50 plus applicable taxes.

Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.


Patricia is a regular Redboard contributor.

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New video: Mobile payments explained

Mobile payments arrived in a big way this year and we are thrilled to be part of this new technology wave. To explain what we’re up to, we made this video that introduces you to mobile payments, NFC technology and Rogers’ suretap, and answers the important questions “Why now?” and “How do I get started?” So press “play” and let us walk you through how to make a mobile payment, conveniently and securely, from your Rogers smartphone:

Having launched our Rogers suretap solution with CIBC a few weeks ago, we’re excited about what the future holds for SIM-based mobile payments that function on NFC-enabled devices. What about you?

Have you started to use mobile payments yet?

Allison is a regular contributor to RedBoard.

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Mobile payment: Rogers suretap arrives in Canada

There has been a lot of discussion around mobile payments in Canada. Back in May we announced an agreement with CIBC to launch Canada’s first commercial mobile payment solution, allowing Canadians to pay with their CIBC credit card at the checkout counter using their Rogers “Near Field Communications” (NFC)-enabled smartphones. Two weeks ago, we achieved a milestone for mobile payments in Canada when we partnered up with CIBC and Simon Whitfield to make Canada’s first point-of-sale mobile credit card transaction using a secure SIM card inside an NFC-enabled smartphone – see our summary of the event hereAnd as of today, you can download the CIBC Mobile Payment App here.

At that event, we unveiled suretap, a new solution for our wireless customers that will let you turn your smartphone into a wallet. We have been working on this new technology for months and are beyond excited to introduce it.  Here is some basic information you need to know to get started with mobile payments and suretap:

What is Rogers suretap?

suretap is a new solution from Rogers that allows you to store an existing credit card on the secure SIM Card in your NFC-enabled device to make mobile payments. Also, suretap- ready devices are certified by payment networks and Rogers as secure and ready for mobile payment solutions.

How does it work?

suretap uses Near Field Communications (NFC), a secure, short range wireless technology that enables devices to securely communicate at close distances (typically less than 10 cm). To make a purchase, you will simply present your supported device at a contactless point of sale terminal.

What devices does it work on?

As of today, the BlackBerry 9900 is suretap ready – the BlackBerry 9360 will be ready in the coming weeks and Android and Windows 8 devices will be ready in early 2013.

How do you get started?

You can get started with suretap in three easy steps:

Step 1:  suretap- Ready Device

suretap ready” means the device has been certified by payment networks and Rogers as secure, and able to transmit credit card information.




Step 2: NFC SIM Card

Rogers suretap allows you to securely download credit card details to your NFC SIM card for use in mobile payments using Near Field Communication (NFC) Technology.

NFC SIM cards can be purchased in Rogers retail stores or online at


Step 3: suretap Supported App

Visit App World on your device to download your credit card company’s mobile payment app and register your existing credit card information.


Where can I use it?

Any terminal that accepts VISA PayWave or MasterCard PayPass will also support suretap Today, thousands of retailers are ready to accept mobile payments. A list of merchants that accept Visa payWave is available here and a list of merchants that accept MasterCard PayPass  is available here.

To learn more about suretap and to order a secure SIM card, visit

If you want a refresher on the basics of contactless payments, check out our post on Redboard Biz.

Are you ready to start using your smartphone as a wallet? 

Allison is a regular contributor to Redboard.

UPDATE: May 9, 2013, 2:45 p.m.:  We’re happy to announce the CIBC Mobile Payment App is now available on suretap-ready Samsung Galaxy S III devices.

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Security & Mobile Payments: Q&A with HuffPost Canada’s Daniel Tencer and Gemalto security expert Paul Bradley

Mobile payment convenience and security go hand in hand. That’s a priority for us as we’ve worked with CIBC these past few months building our new mobile payment solution. We asked Dan Tencer, business editor of HuffPost Canada to challenge our team by sending his most difficult questions on the topic of mobile payment security our way.

We took Dan’s questions to a key member of that team, security expert Paul Bradley, Technical Director for North America at Gemalto. A leader in digital security, Gemalto secures the SIM cards that are used to store information for mobile payments on Rogers devices.

Here’s what Paul had to say:

Daniel: What happens if a phone is lost or stolen? What can you do to ensure I’m not cleaned out the first time I leave my phone on the bus?

Paul: All implementations are different, and obviously the individual mobile wallet application developer will have their own vision. Traditionally speaking, most mobile wallet implementations come with a security passcode which will protect access to the customers’ cards. The current payment network rules (Visa/MasterCard) are such that there is no PIN required to conduct a payment of up to $50. Essentially, mobile payments work the same way as a plastic card does today with one important plus — you also have the option to lock your phone (on top of locking your wallet), so no one can access your credit or debit cards or your phone service without entering your phone’s passcode in the first instance and your wallet passcode in the second instance. This means that it’s not possible to sign for a transaction where it’s permitted to by-pass PIN entry like you can do with a plastic card today!

We have also seen different mobile payment solutions emerging with an inactivity timer whereby if there’s no activity for a period of time or your wallet is running in the background for that period, you’ll be prompted to re-enter your wallet passcode to access your payment cards.  So the bottom line when it comes to mobile wallet security is that a thief would potentially have two passcodes to crack to be able to clean out your accounts whereas today with a plastic card there’s only one.

If you lose your phone or if it’s stolen, then Rogers will be your first point of contact.  Rogers will then let your bank(s) know what has happened and they will act accordingly. Rogers will not be able to cancel payment cards on your device, only your bank will have ability to do so. Banks can lock the application in their back ends, just like they would do for a lost plastic card, and Rogers will block your mobile phone subscription. The risk is identical to the loss of a plastic card.  Don’t write your PIN down, keep it with the device or use a common PIN number for your wallet passcode and your device PIN (see:

The procedure to have your cards re-provisioned on a new device with a new SIM card is seamless, as a new set can be downloaded easily once you receive your new device.

You’d be surprised (or perhaps not at all!), but people will typically realize that they are without their mobile phone quicker than noticing the loss of a card or their physical wallet which is an additional security measure in itself.

Daniel: Smartphones have apps that often send data back to their companies of origin. How can you guard against apps taking my banking and shopping records off my phone?

Paul: Gemalto and Rogers have put security at the heart of what has been implemented. There’s two parts to the solution: one part is the on-device application which manages the user interface, and the second is its counterpart on the SIM card which manages to securely store your payment credentials and any other application data necessitating secure storage.  A system called “access control” has been put in place to ensure that only valid user interface applications on the device are allowed to access their counterparts in the secure element (in this case the SIM card).

Daniel: If I pay for my groceries with my cellphone, will you ensure that supermarket doesn’t take any more data off my phone than I want it to — including keeping my phone number hidden? 

Paul: First, mobile payment solutions running on NFC-enabled devices use radio-frequency wave technology to power mobile transactions. This is the same technology used today with “tap-and-go” credit cards and it means that no wireless data is used with NFC-enabled smartphones making mobile payments.

When you present your mobile device to a contactless point-of-sale terminal in a supermarket, the terminal will only have access to an emulated version of your MasterCard or Visa credit card that you have installed on your device. In fact, point of sale terminals will now not know the difference between a contactless credit card and a mobile device emulating the same credit card on its secure SIM card.

Also, the point-of-sale terminal will only be able to interact with the payment card selected by the user. The details for this payment card are securely stored on the SIM card

Daniel: They’ve cracked Google Wallet, exposing users’ wallet passcodes. What will Rogers & Gemalto do better than Google?

Paul: Saying that Google has been “cracked” is perhaps not the right terminology. Google experienced challenges from some clever users using rooted devices as they rolled out their service, but the resulting lessons learned will only make the solution better. Now to answer the question, as mentioned before each implementation will be different, however mobile wallet passcodes on the Rogers network will be stored in a secure domain on the SIM, which holds the same level of security as the place in which you store the Visa or MasterCard applications on the SIM.  This certainly differs from other solutions, including the first release of Google Wallet referenced that cached the passcode information, albeit in a hashed form, in an application on the mobile device itself.

Thanks to Dan and Paul for their contribution to today’s blog post. Security is important to us at Rogers, and we want to be sure we’ve answered all your questions surrounding our new mobile payment solution.

Do you have any other questions about Mobile payment security?

Allison is a regular contributor to Redboard.



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Mobile wallet: pardon the pun, but we’re in “store” for much more than convenient payments

How do you use your smartphone for your day-to-day shopping? Have you paid for a coffee simply by showing your phone? Used it to get into a movie or baseball game, or even onto a plane? Me too. So I was really excited when Pan American Games and Olympic medalist Simon Whitfield, made Canada’s first point-of-sale mobile credit card transaction in Canada using a secure SIM card inside an NFC-enabled smartphone last Friday. Excited, because I know that this is only the tip of the iceberg. Before you know it, you’ll be able to conveniently relocate ALL your credit cards, store cards and loyalty cards from your wallet to your smartphone. But mobile wallet is not just about lightening your wallet and making purchases more convenient…. it’s much more.

Your smartphone is an extension of you: it can represent who you are, can know where you are, and what you like to do. Result? When your smartphone intelligently marries the contents of your mobile wallet with your location and your preferences, everyday transactions become a lot easier and more personalized.

The future of mobile payment:

So what’s next? Let’s fast forward about 5 years. Your mobile wallet will one day include your ID, as well as your driver’s license, health card and membership cards. When you apply for a bank account, a new gym membership, or even visit a doctor’s office, everything you need will be on your device.  You’ll be able to verify your identity and pay fees all with a tap of your phone. Even better, filling out lengthy forms will be a breeze, as they’ll be instantly populated with all your credentials.

What will going out for a night on the town look like?  Again, your phone will be all you need.  While you’re downtown with friends having a drink, you’ll confirm your age by tapping your phone. You’ll receive a coupon on your smartphone for last minute tickets to see your favorite band just because you’re in the neighbourhood and the venue has seats to fill. You’ll buy the tickets on your smartphone, and use your device to get into the concert.  You paid for your buddy’s ticket too? No problem. He can pay you back right away by tapping his phone against yours. Stumbling home at end of a fun night, and can’t find your keys?  Just use your smartphone to open your door and turn on the lights. Had too much fun and lost your phone? Don’t worry, your phone will be wiped remotely, and your entire wallet will be reissued to a new device.

A shopping experience you’re going to love

A bit of a shopper, are you? You’re going to love what’s in store for you: shopping will become more of an immersive experience. As you walk through the mall, you’ll receive targeted coupons, offers or purchase recommendations right on your smartphone. You’ll be able to check to make sure you’re getting the deal of the century by searching on-line stores. You’ll make your purchase on the spot, either with a tap of your phone in-store or securely online, using the credit card stored on your phone. And the shopping experience won’t just change for you; it’ll change for the whole family. Let’s say your kids decide to head off to the bookstore alone and find a book they like. No money? No credit card? No problem. They’ll head for the checkout, tap their phone, and mom or dad will get an automatic request to authorize the purchase by credit card or instantly add $10 to their kid’s wallet. Either way, the purchase will go through and your kids will be happy!

The mobile wallet will transform everyday transactions. Where do you think we’re headed?

Rob is a regular contributor to Redboard.

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