Posts Tagged ‘Rogers’

Cool Jobs at Rogers: Rachel Singer helps and entertains customers

From broadcast news and magazine publishing to smartphones, internet, and cable television, there’s always a lot going on at Rogers. All these products and projects also mean our employees have a wide variety of responsibilities – including some pretty cool jobs. So once a month we’re checking in with Rogers employees who love what they do. This month, Rachel Singer talks to us about what it means to be a Digital Content Manager.

What do you do at Rogers?

I’m the Digital Content Manager for, a site that teaches people how to use their Rogers products and services. We also cover technology and entertainment news.

What’s challenging and exciting about your job?

The amount and variety of content that we’re creating daily really keeps me on my toes. For example, we’ve recently started creating video content, and we need to be creative and strategic at the same time – I love it! We’re always brainstorming new ways to teach Rogers customers how to use the latest technology.

Tell us about an inspiring moment as a Digital Content Manager at Rogers:

Any time customers tell us that our content was helpful, I’m inspired to keep creating. Sometimes those customers are my friends and family, but I’ll take what I can get!

What inspired you to join the Rogers team?

Right out of school I knew I wanted to work in publishing. Rogers Media was my first choice, because it has such great brands and does some really cutting edge stuff. I got lucky and landed an editorial internship at LOULOU, where I cut my teeth before joining the Connected team.

What advice would you give to someone who wants a job like yours?

It’s important to really understand how digital media production works, from development and content through to distribution. Once you understand the pieces, you can look at the big picture and think about your strategy.

Want to join the Rogers team? Visit to explore how you can build an exciting, rewarding career at Rogers!

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Rogers Smart Home Monitoring provides peace of mind when you’re travelling

Smart Home MonitoringWhether you’re travelling to score some sales or to visit family for the holidays, it’s hard not to worry about your home when you’re away.

For Rebecca Stanisic, also known as @BitofMomsense, Rogers Smart Home Monitoring reassured her that all was well at home while her family travelled this summer, visiting Prince Edward Island, New Brunswick and Windsor, Ont. Thanks to the app on her smartphone, she was able to check in on her home from the beach, see if a parcel was left on her stoop, and make sure the doors and windows were all secure.

“I love knowing a text, email and phone call will come if something happens, but we weren’t looking at the security of the house so much as the other utilities – the temperature, the camera and so on.  It’s just that extra peace of mind that I love,” explains Rebecca, who is test-driving the system for a year. While she was in P.E.I. in July, Ottawa was hit by a heatwave, but Rebecca was able to adjust her air conditioning on the go.

The system has become part of their family routine, with the console in the kitchen letting them do everything from check the weather to arm their security system at night.

Rebecca says Smart Home Monitoring has also given her a sense of freedom. Impromptu weekend trips are easily planned “without worrying about anything.  If there was an issue, we would have gotten notified.”

Do you protect your home when you go away on vacation or for a weekend?

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Canadians can text to donate to the relief efforts to help support those affected by Typhoon Haiyan

Our thoughts today are with all those affected by Typhoon Haiyan.

Canadians who would like to make a donation to the relief efforts can donate $5 to the Canadian Red Cross by texting REDCROSS or ROUGE to shortcode 30333. The Canadian government is matching individual Canadian donations made from Nov. 8 to Dec. 9.

Rogers will also be donating $50,000 to help all those affected by the typhoon.

Donations can also be made online at, by phone at 1-800-418-1111 or in person at any Red Cross office.

Update, Nov. 15, 2013: In efforts to provide support to the cause and allow the community to stay updated with the rescue relief work, Rogers will be providing its digital customers with the following channels at no cost until November 24:

• The Filipino Channel – Ch. 871
• Filipino TV – Ch. 869
• GMA News TV – Ch. 824

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Rogers named one of Canada’s top 100 employers for 2014

Top 100Office perks, parental leave top-up payments and a defined benefit pension plan are just some of the reasons Rogers is a great place to work. Today we’re proud to share that we’ve been named one of Canada’s Top 100 Employers for 2014.

To formulate the list, now in its fourteenth year, Mediacorp looks at the recruitment histories of more than 75,000 employers across Canada. Employers are graded based on the workplace, the environment, health and financial benefits, vacation, employee communications, performance management, training and skills development, and community involvement.

While many factors contributed to Rogers making the list, here are a few of the reasons Rogers has been named one of the top workplaces:

-          Many of our offices include great amenities, such as a room for meditation and religious observance,

-          A share purchase and defined benefit pension plan that encourages employees to save for the future,

-          An employee bonus program and discounts on services,

-          Parental top-up payments for new mothers, fathers and adoptive parents.

We also have employees who are encouraged to take one day a year to volunteer and who love what they do, including Brian Coleman, who builds apps, and Shelagh Barrett, who works with Rogers Youth Fund.

Want to join our team? Check out to explore career opportunities with Rogers!

What do you look for in an employer?

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Rogers is tops in speed tests has recognized Rogers need for speed, ranking us the fastest overall in their Canada’s Fastest Internet Service Provider review. They also named Rogers Canada’s fastest wireless network on a national average.

For wired internet, Rogers had an average 27.2 Mbps download speed. On the wireless side, the Rogers LTE network delivered the highest speeds in six Canadian markets including Toronto, Montreal, Quebec City, Ottawa, London and the Niagara region. Features Editor Eric Griffith led the “Fastest ISP” project while Lead Mobile Analyst Sascha Segan ran the “Fastest Mobile Networks” search. We had a chance to ask them about the tests, fast networks and the growth of the industry.

What factors do you consider when ranking networks?

Eric: It’s helpful for both readers and providers to know how ISPs stack up against their competition. We factor the average upload and download speed into an index number (based on 20 per cent upload and 80 per cent download) to get a quantifiable measurement for all the providers.

Sascha: We measure speed and reliability. We upload and download data, surf to web pages and keep an eye on how often the connections drop or stall.

What were your findings?

Eric: After eight months of testing using our speedtest site, we found that in Canada, Rogers had the highest download speed by far. That pushed its index rating to 22.2–well above the rest of the major, national ISPs.

Sascha: Urban Canada has very fast networks, on average faster than American networks. The three major Canadian carriers have been very aggressive at rolling out LTE and advanced technologies like Category 4 LTE.

Why do network speeds matter to consumers?

Eric: The Internet is getting more and more bandwidth intensive—just look at the traffic attributed to Youtube  and other media streaming sites. The more speed a customer can eke out, the happier they’ll be.

Sascha: People get frustrated when it takes too long to get their information. And more and more people are using mobile networks for media streaming, and for uploading photos and videos. Those demand consistent, fast connections to operate properly.

What advantage does the customer get by being on the fastest network?

Eric: No delays—nothing annoys more than waiting. People expect video on the Internet to be as instant as the text they read or the shows on their TV. Only with a high-bandwidth pipe is that possible.

Sascha: The goal is seamlessness. With the fastest network, you don’t have to worry about when and whether your app will download or your movie will play. It just does.

How do you take advantage of the new network speeds available?

Eric: The best way to take advantage of the fastest network speeds: use it. You’ve got a pipe to the single greatest repository of information ever created by mankind. Use it often and constantly.

Sascha: You need a phone which supports a fast network. Right now, for instance, Rogers has three levels of LTE phones available. iPhones have LTE, but they don’t support the 2600Mhz band which supplements speeds in big cities. The sweet spot right now is with phones like the Samsung Galaxy S4, which have that faster 2600Mhz band. And we’re starting to see even faster phones like the LG G2, which support Category 4 for even faster speeds.

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Weekend reading: Thanksgiving gratitude, an LTE expansion and more

ThanksgivingIn time for the long weekend, we’re sharing our gratitude for technology, looking at apps in the grocery aisle and announcing the latest LTE expansion. Plus we’re happy to share that we’ll be offering the BlackBerry Z30. Read all about it in this week’s edition of the Weekend Reading.

Giving thanks

This week on RedBoard, we learned how technology helps us bridge the distance when loved ones don’t live nearby. And, honestly, there’s nothing like a holiday to make my family in Nova Scotia feel really, really far away. While phone calls, texts and Facebook photos aren’t a substitute for our annual tradition of making a bunch of apple pies, they do certainly go a long way in making us still feel like we’re part of each others’ lives. It’s also a great way to let them know that I’m thinking of them and miss them all year long. What technology helps you stay in touch with your family?

LTE lights up

Our blazing-fast LTE network continued to grow this week, as we added 15 new markets in Ontario, B.C., Alberta, P.E.I. and New Brunswick. Rogers is also the first carrier to bring LTE coverage to three markets in my home province of Nova Scotia, so residents of Antigonish, Fox Harbour and New Glasgow can now satisfy their need for speed.

BlackBerry news

We’re happy to announce Rogers will be adding the new BlackBerry Z30 to our roster of BlackBerry smartphones, which includes the Z10, Q10 and Q5. The BlackBerry Z30, which will be available later this month, has a five-inch touch-screen, faster processing speeds and longer battery life than previous models.

Grocery helper

With multiple holiday dinners this weekend, I’ll definitely be among the droves pacing the grocery aisles, stocking up on pumpkin and searching for the perfect vegetarian main. Instead of hemming and hawing over what to buy, about three in 10 Internet users say they would like to use a mobile app to help them decide on supermarket purchases. The July 2013 survey from Ipsos Canada found interest in such an app increased even more amongst those aged 18 to 34, with 43 per cent saying they’d give it a try. Would you use an app to assist you with your meal planning and purchases?

Happy Thanksgiving!

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How technology keeps me in touch with my family back home

ConnectedWhen it comes to technology, a lot has changed in the eight years since I moved to Toronto – three hours away from my family.

In 2005, we kept in touch mainly by phone. Of course, we also saw each other on holidays, such as Thanksgiving, Christmas and Easter. But if I wanted to get my stepmom’s opinion on a haircut or dress purchase, I was on my own.

Flash-forward to 2013. Sure, I still see my family over the holidays, and we still try to make time for a phone call or two here and there, but technology has brought us closer together – and helps me feel like I’m not really three hours away from my loved ones.

Social media

Thanks to Facebook, I’m able to stay on top of all of the latest happenings back home. My youngest sister just joined Facebook, so now we’re all in the loop together. As well, with two family weddings this summer, photos were easily traded without waiting for film to be developed and albums created.

Digital video

As a kid, I desperately wanted my parents to get us a video camera. I wanted to enter a funny clip on America’s Funniest Home Videos. I never could have imagined that within just 15 years, not only would I own a video camera, but I’d carry it around with me everywhere I go. On my phone. But that’s exactly where we’re at now.

While my family can’t make all of my important moments, and I don’t get home as often as I’d like, the ease of video filming and sharing nowadays is one way to feel like we’re not missing so much. I love getting a video of my newest baby cousin as she learns to walk and talk – all the way across the country.


You don’t always need a phone call to touch base with your family back home. Sometimes, a short email is all it takes to send an update. It’s also a great way to share the latest deal or to plan a trip.

Email has also replaced many annual family newsletters. Instead of long letters coming in the mail every Christmas, I get updates in my inbox on what others have been up to for the past year.


Texting has also changed the way I keep in touch with my family. Short messages to let them know I love them or are thinking of them can sometimes make it feel like they are right here with me.

I use Rogers One Number to  text my family members from my computer or tablet. As well, calling any Canadian number while using Rogers One Number is free, which means my family and I can stay in touch while keeping costs down.

How do you keep in touch with friends and family back home?

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Rogers and Fido wireless voice and SMS service restored

Rogers and Fido wireless voice and SMS services were fully restored last night.  The service interruption which began earlier last evening affected all wireless voice service across the country along with some SMS service.

Nadir Mohamed, President and CEO of Rogers Communications said, “I recognize this service interruption was unacceptable for our customers. We worked as quickly as possible to restore service and it was gradually restored over the course of the evening. I sincerely apologize to all of our customers for this significant inconvenience and appreciate their understanding and patience.”

We’re continuing to investigate the root cause of the issue to help ensure it doesn’t happen again. To thank our customers for their patience, Rogers and Fido will proactively credit all of its postpaid wireless customers for one day of service.

Update, Oct. 10, 12:50 P.M.: 

Update, Oct. 10, 8:00 P.M.:

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Five tips for travelling with your Android smartphone

New YorkTravel blogger Matt Gibson joins RedBoard for a guest post sharing his top tips for Android-toting travellers. 

Guidebooks – once a necessity – are quickly being rendered obsolete by the wealth of information that can be accessed online and by the multitudes of travel apps available on our smartphones.

As a professional travel blogger, I travel a lot and have come to rely heavily on my Samsung Galaxy SII Android smartphone for information. Here are a few of the apps and tricks I use on the road.

Find great restaurants

The days of taking a chance on an unfamiliar restaurant are over. Yelp (free) has become far and away the most-used app for user-generated bar and restaurant reviews. Yelp is hooked in to your smartphone’s GPS, so it will find restaurants near you and recommend the best based on other people’s reviews. When you choose your restaurant, just push the ‘get directions’ button and Yelp will open up Google Maps and auto-load driving directions. You can also try Alfred (free), which is similar to Yelp but is programmed to learn your taste and make suggestions based on the restaurants that you enjoyed in the past.

Stay Connected

Checking your email and Facebook from your phone on the go is convenient, but if you spend a significant amount of time online like I do, you need to find Wi-Fi. WiFi Finder (free) finds both free and paid hotspots near you so you can plop down and crack open the laptop to really get some work done.

Save Your Battery           

Using maps to navigate can drain your battery and power sources aren’t always readily available on the road.  Getting the most out of my battery is a top priority, and Juice Defender (free) is an exceptional power saver. When I installed it, my battery life appeared to last 20 to 40 per cent longer. You can also purchase second batteries fairly inexpensively.

Roam worry-free

When you find yourself lost on a back road in Minnesota, you won’t need to worry about the potential costs of opening up Google Maps for a couple of hours, thanks to the Rogers U.S. roaming rate.  Rogers offers a $7.99/day roaming rate for Canadians travelling in the United States, which allows for up to 50 MB of data download per day (way more than most people use). For more information visit

Stay Safe

On some trips, everything seems to go wrong. It’s as though Murphy’s Law applies tenfold while travelling — so it’s important to be prepared for the worst. Fortunately, there’s an app for that. You can also protect your smartphone from loss or theft using Lookout Security (free), which enables you to remotely lock your lost or stolen phone, locate it using GPS, or wipe all the data.

Matt Gibson is the blog manager for and an award-winning outdoors and adventure blogger.

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Weekend Reading: Wedding dreams, looking west and welcoming Rogers Alerts

Weekend Reading from Rogers RedBoard

This week, Pinterest helps a man make his girlfriend’s wedding dreams come true, Rogers invests in Alberta and the Nokia Lumia 1020 launches. Plus, we introduce Rogers Alerts, a new personalized offer service via SMS. Learn all about it in this week’s edition of the Weekend Reading.

Pin it: I do!

As my friends and I enter the later stages of being twenty-somethings, our Pinterest feeds are starting to get jammed with mason jar favours, robin egg’s blue colour schemes and baby’s breath bouquets. One Dallas man decided to take his girlfriend’s “My Dream Wedding” board and make it a reality – with a proposal and a wedding on the same day! Spoiler alert: She said yes. Ryan Leak pulled from Amanda Roman’s 224 pins to surprise her in Miami, and the whole endeavor is documented in a 30-minute YouTube video.

Meanwhile, for all those brides prepping for a spring shindig, Google is promoting its services to help keep organized for the big day, including creating your wedding website, tracking budgets and sharing photos. Check it out at

What online tools help you with event planning?

Offers galore

I’ve already signed up to discover what deals are nearby – have you?Who doesn’t love a good deal? With the newly-launched Rogers Alerts, Rogers wireless customers can opt-in to get location-based mobile offers from retailers via text message. The free service uses geofencing to send a message when you’re near a store with a special offer available. And, when you sign up, you can customize your preferences to make sure you’re only getting the deals you care about. Participating retailers include Sears Canada, Future Shop, Pizza Hut Canada, A&W, Second Cup and Rogers Wireless.

Let’s go Oilers!

Just in time for the first puck drop, Rogers announced a major investment in Alberta. Not only will Rogers invest over $700 in the province over the next four years to upgrade and expand the wireless network and invest in the community, we’ll also be the official communications sponsor of the Edmonton Oilers. Albertans can look forward to increased LTE coverage, new stores, new business solutions, a Rogers-powered Oilers app and more!

What team are you rooting for this NHL season?

Lights, camera … Lumia

I stopped carrying a camera years ago, choosing to have my smartphone do double-duty instead. With the new Nokia Lumia 1020, there’s even less incentive to carry a second gadget: this Windows Phone 8 device has a 41MP camera! Mobilesyrup calls it “one of the best, if not the best, cameras embedded within a smartphone.” It’s available in both black and yellow. For more, visit

Do you still carry a camera?

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