"Hi Nosheen, thanks for connecting with us here. Our support team on Twitter @RogersHelps of facebook.com/Rogers can help explain how the device unlocking process works."
"Hello, I bought an iphone 5s from Kijiji. She told me the phone is unlocked but when I went to get the sim card from wind carrier, they told me your phone is locked to Rogers. What"
"There is a $50 fee for all unlocks, Maleesha. Feel free to contact our customer service team on Twitter @RogersHelps or Facebook.com/Rogers to assist with the unlock."