- Get your #baseball cap on! MLB Extra Innings is on free preview until May 5th. ^eo
Posts Tagged ‘roaming’
Roaming questions? Our Rogers expert has the answers: “Tech Essentials: Ask an Expert” event March 7th
When you have a question, isn’t it great to be able to turn to an expert? We think so. That’s why we’re launching Tech Essentials: Ask an Expert events through our community forum. Spring break’s fast approaching, so we’ve decided to kick off this forum chat series tomorrow with roaming.
What: Tech Essentials: Ask an Expert roaming online forum chat event
When: Thursday March 7th, 1pm to 3pm (ET)
Where: the Rogers Community Forums
Who: Donavan Beth, Director Roaming & Long distance
Tech Essentials is a new program that provides Canadians with a deeper understanding of how to safely and properly use today’s technology. The Tech Essentials website does a great job of answering some of our customers’ most frequently asked questions about roaming, but at tomorrow’s Tech Essentials: Ask an Expert event you’ll be able to chat directly with our guest expert, Donavan Beth, Director Roaming & Long distance at Rogers about the specific questions you’d like answered.
Looking for inspiration?
How about asking Donavan for tips to help you maximize your data usage while travelling? Or about the ways we’ve simplified our roaming offerings? If you’re getting ready to roam with your Rogers phone, Donavan’s the perfect person to chat with to make sure you’re armed with all the knowledge you need to for a smooth travelling experience.
Donavan’s looking forward to share his insight and knowledge on these and other roaming-related topics with you, so come check out our first Tech Essentials: Ask an Expert event tomorrow.
About our roaming expert:
Donavan Beth is a 13-year veteran of the telecom and high-tech industries. Since 2007, he’s worked at Rogers Communication in the Roaming and Long Distance department, where he manages Rogers and Fido retail pricing and travels the world to negotiate roaming wholesale contracts with wireless operators and partners.
Roam where you want to with Rogers: Introducing worry free Wireless Data Roaming Rates in the United States
Canada spends more time online than any other country. And we know you want to be just as connected while travelling outside of Canada. But you’ve also told us that the cost and complexity of roaming rates get in the way of using your phone on the road the same way you do at home.
We’ve heard you. And that’s why we’re launching a new wireless data roaming rate for customers travelling to the United States.
Our new roaming rate, which launches this spring, is designed to be an easy and worry-free roaming solution. Here’s how it works:
- For a rate of $7.99, customers will get access to 50 megabytes of data over a 24 hour period while travelling in the U.S.
- The new rate will provide customers nearly twice the data that they would typically use domestically
- Customers will be alerted before reaching 50 MB which means they will be able to control their roaming costs.
- It will be available to all Rogers wireless consumers and business customers
Why 50MB per day? The roaming rate was designed to give customers the maximum amount of data for the lowest price. Currently, more than 99% of our customers use less than 50 MB of data per day when roaming. Here are some examples of what 50 MB will allow you to do on your trip in the U.S.:
- Browse 50 maps or
- Browse 200 web pages or
- Send 1,000 emails or
- Send 5,000 Tweets or
- Send 128 photos
Do you use your phone differently while travelling than you do at home? Will this new rate help you to roam worry free?
Michelle is a regular Redboard contributor.
We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?
Here’s a quick guide.
So what is unlocking anyway?
By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.
What are the restrictions?
When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.
For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.
How much will it cost?
You can unlock your device for $50 plus applicable taxes.
Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.
Patricia is a regular Redboard contributor.
While 60% of Canadians give themselves a B grade or higher for overall tech savviness, only 4% actually earn that grade. When tested on online security, data usage and roaming, 64% got most of the online safety questions wrong, 60% are stumped by data usage and 47% don’t understand roaming. The good news is that 87% of you are interested in learning more, with 83% of you open to using a website dedicated to helping consumers improve their tech knowledge.
You asked, we delivered. Today we’re launching Tech Essentials, a new program that provides Canadians with a deeper understanding of how to safely and properly use today’s technology. Tech Essentials provides information ranging from how to make smart and safe digital choices to resources for parents managing their child’s online use.
Tech Essentials content can be accessed through your laptop or on your mobile device, and includes how-to videos that you’ll want to check out. Here’s one on Safe wireless habits for kids:
From roaming to billing, to choosing the best device for your needs, Tech Essentials covers the must-know subjects that are relevant to most Canadians. Since online safety is important to us here at Rogers, we’re working with non-profit organizations MediaSmarts and the Canadian Centre for Child Protection to promote safe technology use through this program. We’re also proud that the Tech Essentials site has been accredited by the independent organization Parent Tested Parent Approved.
Why not test your own Tech Essentials knowledge right here and now? Did you know:
… that roaming charges are applied to text messages? Neither did more than one quarter of Canadians (28%)
… that text messages are separate from data allotment. You’re not alone: 82% of Canadians were unaware of this fact
… that your device’s security settings and software determine how safe you are when using Wi-Fi to connect to the Internet? More than two-thirds (68%) of Canadians did not know or believe this fact.
How tech savvy are you? Take our online quiz at www.rogers.com/techessentials to find out!
UPDATE: January 21 2013, 9:40 am. You can access our Tech Essentials Communications Technology Savviness Survey Summary Report on Slideshare, for more information on our survey and its methodology.
Michelle is a regular RedBoard contributor.
When you’re busy, the week seems to fly by. If you’re like me, you may find yourself wondering how it could possibly be Friday already. When the week goes by that fast, it’s hard to keep on top of all the latest news from your favourite sites. Let us help.
Starting today, we’ll be pulling together a list of recommended weekend reading. Every Friday, we’ll post a list of articles or blog posts that we think you’ll find interesting. It will include the latest news and information from Rogers and interesting technology news and reviews from around the web.
So grab your coffee, your laptop or tablet and take a look at this week’s weekend reading list:
On Wednesday, Apple unveiled the new iPad. Designed with next-generation wireless technology, the new iPad supports LTE. If you’re thinking about picking one up, you may want to check out our available data plans for your device here. You should also take a look at this review by Marc Saltzman from Connected Magazine.
If you’re planning on travelling this March break, take a look at these tips on how to make staying connected more affordable .
Last Sunday, Canada’s Got Talent premiered on Citytv. Connected Magazine pulled together a great article on 8 different ways you can stay connected to all the #CGT action, including online using Rogers Anyplace TV, on Rogers on Demand Ch.100, or on your smartphone using Rogers Anyplace TV app.
Miranda is a regular contributor to RedBoard
Once you leave Canada, you’re roaming off the Rogers network. When you “roam”, you’re accessing services through a foreign cellular network and can incur incremental charges for your usage (talking, texting, emailing, web browsing etc).
Here are a few tips from Connected Magazine, on how you can save on roaming this March Break:
1. Make sure your data roaming is on–Most devices have the data roaming set to off. If you plan on checking email or using other data services such as web browsing, BBM, MMS, Visual Voicemail & Apps while you are away, turn data roaming on. Also, remember to turn off Apps that you’re not using to help conserve data.
3. Get a Roaming Data Pass – Sharing a picture, web browsing or checking email requires data. Passes start at $5 and include the following customer friendly features that help ensure a worry free roaming experience:
- Free near real-time text alerts that let you monitor your data usage.
- Data service cut-offs upon data-pass expiration, so you never have to worry about “overage” fees.
For Voice & Text:
4. Get a Combo Travel Pack–Need Voice and Text while you’re down in the Caribbean? The Zone 3 Combo Travel Pack is good for one month from the date of purchase and if you use up the Pack, you’ll continue to enjoy discounted rates (per minute, sent text) for your usage until the month is over.
5. Save juice by:
- Disabling Bluetooth and Wi-Fi (turn on Wi-Fi when looking for a hotspot).
- Turning your screen’s brightness down.
- Closing apps that run in the background.
Michelle is a new contributor to RedBoard
We recently caught up with Heather Greenwood-Davis, who is currently on a year-long worldwide adventure with her husband and two sons. She is the Globe Trotting Mama – a freelance journalist whose work appears in the Toronto Star, Dabble Magazine, Urbanmoms.ca, Canadian Family Magazine and more.
She is constantly on the move, from one adventure to the next. We were curious to know how a jet setting family like hers spends the holidays. With so many Canadians planning trips abroad over the holidays and 80% of them planning to use technology to stay in touch with friends and family, we wanted to ask Heather how she incorporates her mobile phone into her travels. A recent survey found that almost half (48%) of Canadians will use their mobile phones while travelling during the holidays, so we wanted to know what kind of roaming advice she has for fellow Canadians in the same boat. We’ve equipped her with Rogers wireless services to keep her organized and connected. With her iPhone powered by Rogers along for the ride, she’s been taking work on the road and keeping in touch with loved ones.
Where are you are right now as we speak (Dec. 9)?
I’m currently in Cape Town with my family. Cape Town is a stunning destination with an incredible history and we’ve been able to spend time at amazing places like the One&Only Cape Town resort where we were fortunate to try out everything from the Kids Club to the Spa.
Keeping in touch is important for Canadians while abroad. More than three-quarters (77%) of those Canadians who plan to use their mobile phones while travelling during the holidays said they would be connecting with family and loved ones. How has it been for you in terms of working on the road and staying in touch with loved ones?
It’s hard enough to find the time to write a postcard when you take a week’s vacation, on a year-long trip it’s that much harder. Being able to stay in touch with family and friends and colleagues while I’m on the road has been incredible. Having my iPhone along for the ride has not only made it convenient to stay in touch but has also allowed me to access to sites like Facebook, Twitter and YouTube. It has made keeping our blog up-to-date that much easier. Without the phone? We’d be out of luck.
How and where will you be celebrating the holidays with your family?
We’ll be in Namibia over Christmas. I’m looking forward to taking the kids on their first safari and exploring the people and cultures in the country. A lot of our travel in Namibia will be self-driven and it’s a real comfort to know that even in its most remote areas we’ll have the ability to connect with the world through our phone.
Besides your iPhone, what other technology did you bring with you?
We’re travelling with two laptops and a tablet. It seems like a lot but because we’re also teaching the kids as we travel and we opted not to bring a ton of books along, they need to have an instrument they can use to access the web for learning and the tablet is easy enough and rugged enough to withstand their rough play. I need a laptop for my writing and my husband uses the other to help edit photos, update our website or check sports scores from back home. We are all skype users as well and having the laptops and tablet along with us mean we can chat with family and friends back home easily. It also makes long train rides a little easier on everyone.
Have you been using any travel applications on your iPhone, if so which ones?
I’ve got a ton of favourites and I’m finding new ones all the time. I like the XE Currency App which helps us figure out new currencies as we go. I like that I can keep a list of currencies showing at the same time which means that even if my head is still in Argentinian Pesos, I can also see how many of those are in my South African Rand. The kids like to find new language apps as we travel: They liked Busuu for Spanish and Babelingo for Mandarin. We have Expedia and TripAdvisor on our phone as well which means we can find hotels and get reviews to help us make a decision. And then there are also things like the Maps app which (when coupled with roaming) allows me to make sure the cab is taking us where he says he is; and the iTorch4 app which gives us a great flashlight for searching in the dark in shared hotel rooms. And there are so many more that we’re starting to check out – especially given that we are home-schooling the boys this year.
Many Canadians like you will be abroad over the holidays, with their phone in hand, what kind of advice do you have for them?
I love that Rogers new roaming passes means you know how much you’re spending up front. I’ve had the data roaming situation in the past where you think you’re managing your phone well but come home to an astronomical bill. The roaming options work much better at allowing me to stay in control of how much we consume. I’d also remind travellers to make sure they keep an eye on apps that might be running behind the scenes without their knowledge. The simplest way to be sure is to turn off your apps when they’re not in use. That way you can be certain any data that is being consumed by your phone is being done on purpose.
Thanks Heather. We wish you a happy holiday and look forward to hearing more from you.
Heather will be continuing to travel the world, while connected with Rogers, until July of 2012. We will keep you updated on her journey.
Kaili is a regular contributor to RedBoard
Summer is the peak time for hitting the road, flying the friendly skies or riding the rails and we’ve got some news that will help make keeping in touch worry free: introducing our new U.S. and International Roaming Data Passes. We’ll help you monitor your usage with real time alerts while travelling and save you money on roaming costs so you don’t get a bill surprise on your return.
What is the new offer?
Starting as low as $5 per day, there are several options so no matter where you’re going, we’ve got you covered with multiple Day and Week Data Pass options that help you save on standard roaming rates. There are lots of options depending on your travel destination, length of travel and data usage needs. Check out the chart below for the complete rundown of the Day and Week U.S. and International Roaming Data Passes (click to enlarge):
If you’re jet-setting to the beaches in Thailand or backpacking across Europe for the summer you will be able to accurately track your data usage so you will always know how much data you’re using to do things like search for directions on your smartphone or email pictures to your friends back home – a feature only offered by Rogers.
When you begin to access data services on your mobile device while roaming, you will automatically receive a text message with the option to purchase a Roaming Data Pass or continue with the pay-per-use roaming rates.
If you purchase a Roaming Data Pass, you will receive real-time alerts, up-to-date within five minutes, when you use 50%, 80% and 100% of your data, so you will know how much is left in your data bucket. Once you have reached your data or time limit, you will receive a message with an option to purchase an additional pass or continue using pay-per-use data services. In order to continue data roaming, you will have to select one of these options.
If you initially choose to access pay-per-use data roaming, you will be able to access data roaming until you exceed a data usage threshold. Once you have reached this usage threshold, you will be notified and then asked to make a choice to either continue at pay-per-use rate or to purchase a Roaming Data Pass. This way, you avoid all bill surprises from roaming data charges.
How to get it?
Customers have the ability to pre-purchase a Roaming Data Pass up to 30 days prior to using data services in their selected destination. Once purchased, the data pass will automatically activate upon using data services while roaming in the respective region where the Data Pass is applicable.
No need to call in. You can easily add a Day or Week U.S. or International Roaming Data Pass right from your phone. All you have to do is:
- Text “TRAVEL” to 7626 on the Rogers network and a link will be sent to your phone to allow you to purchase the offers.
- From your mobile device, visit www.rogers.com/m/roam
- Or, wait till you land at your destination and follow the prompts on your mobile device to purchase
Want more information about travelling with your phone? Check out www.rogers.com/roaming to learn more about our new Roaming Data Passes, our new unlimited U.S. roaming text messaging offers and our other roaming offers.
Katie Boland is a regular contributor to RedBoard