Posts Tagged ‘plan’

Weekend Reading: the new iPad, tablet data plans and what women want

Weekend Reading from RogersIt was a busy week for the wireless industry. New products launching, a major regulatory decision and a very prominent Twitter trend made for an active week. Here’s this week’s list of recommended weekend reading:

The new iPad – now officially available

Whether or not you stood in lineups waiting to get your hands on this new device, it certainly dominated tech news this week. We announced a new limited time data plan offer for all you tablet owners. When you activate your tablet, including the new iPad on a Rogers Tablet Flex Rate Plan, we’re offering unlimited data for the first 2 months and then doubling your data for the next 4 months! You can check out the details of the promotion in yesterday’s RedBoard post.

If you’re looking for more details on the device itself, Mobile Syrup did a great post earlier this week taking a detailed look at all the new iPad has to offer.

Spectrum auction

On Wednesday, Christian Paradis, Canada’s Industry Minister, announced plans for the upcoming 700MHz frequency spectrum and communicated changes to how Canada’s telecom foreign ownership rules will operate going forward.  We’ve always said a fair and open auction is the best way to ensure Canadians have access to the best and latest technology. This is an important announcement and we’re taking the time to review the decision and what it will mean for Canadians.

Customer Commitment Quiz

We take your comments, concerns, thoughts and suggestions to heart and as part of our ongoing commitment to you, we’ve been listening and making some changes. How much do you know about these changes? Take our 6 question quiz to find out. You can see the answers after you’re done here.

#Rogers1Number Twitter trend

Last weekend, one of our customers wrote this blog post about improvements to our customer service. But other customers used the #Rogers1Number hashtag to express concerns about our services. We published this RedBoard post to provide our take on the Twitter trend.

Infographic: What men and women really want, according to Social Media

As you can probably tell from our Rogers Innovation Reports, we love infographics. On Tuesday, Mashable published a great infographic based on data from social media monitoring company NetBase. They analyzed 27 billion online conversations using natural language processing, and then analyzed the data for sentiment, and then condensed into a top 10 list for each sex. The fascinating results have been compiled in this punchy infographic.

Miranda is a regular contributor to RedBoard

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New RedBoard series: Talking Families with…

Rogers Ultimate Unlimited Family PlanStaying connected to the people that matter is a major part of everyday life and every family has its own way of keeping in touch. After launching our new Rogers Ultimate Unlimited Family Plans last week, we thought it would be a good time to look at how people integrate technology into their families’ circles of trust.

To kick off a new RedBoard series, Talking Families, we asked @Gingermommy of Tales of a Ranting Ginger to provide us with some insight into family life and technology. In her own words, she describes herself as a “Canadian mom of four: toddlers, tweens and teens” who uses “her blog and social media to connect, share and save with others.” We’ve set her family up with smartphones and the new family plans and asked her to answer some questions for us about how her and her family use technology. In return, we’re making a donation to a charity of her choice. Here’s what she had to say about technology and her family:

What factors should parents consider when deciding if their children are old enough for cell phones? Were these difficult decisions in your own family?

Having four kids who all range in age, I think each is separate. My 11 year old is more mature and responsible than his older sister was at the same age. He would use the phone to stay in contact with us. My older kids would want to text all the time. I think kids should be given a fair chance, but if they do not stay within their limits then they need to pay their own bill.

What do you consider to be biggest benefit/biggest disadvantage of a connected family?

Two of my kids are teens and often out and about with their friends. I like them having phones to stay connected with us. There are very few payphones and with debit there is seldom any change in their pockets. And, with one child who is learning to drive, the safety factor is huge. I do not like them being online all the time though. Some rules we have are no texting during dinner and designated family time.

What can parents do to manage their children’s cell phone usage? Should they monitor or set any guidelines? (ie: No texting at the dinner table? No phone usage in the house? Features like MMS disabled?)

We limit cell phone time during family hours. I also prefer my kids not to have data on their phones.

What do you look for when choosing a cell phone plan and provider?

Flexibility, I like to be able to add on and move it so it fits our large family’s needs. A plan that includes unlimited local calling and incoming calls is great. Also unlimited texting is great (we have had high texting bills before).

Does having access to the internet and cell phones make family life different for your current family compared with the family in which you grew up?

My kids have access to information at all times. That being said, we need to make sure they are looking at appropriate sites etc. Gone are the days of leaving a message for a caller. Now kids have instant access to their friends

What are some ways you would recommend for families to reduce their mobile device usage?

Set limits and boundaries. Communicate and respect privacy but still monitor what they are doing and for how long. We do not allow cell phones in the bedrooms when they are to be sleeping.

Stay tuned for the next Talking Families installment.

How do you stay connected with the people that matter in your life?

Melanie is a regular contributor to RedBoard

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Rogers Introduces Ultimate Unlimited Family Plans

Ultimate Unlimited Family Plans from RogersBy definition, a family is a group of people who are joined together – whether in a close partnership, through marriage or by co-residence. Whether you’re a family in the traditional sense, or you’re sharing an apartment with your friends, living at home with your parents or moving in with a boyfriend – you’re considered a family to us.

Starting tomorrow, Rogers is launching the Ultimate Unlimited Family Plan allowing you to limitlessly chat with your best friends about upcoming plans, give your daughter endless local minutes to gossip about the Bachelor or let your husband send unlimited messages to the boys about the game.

While Rogers has had Family Plans for some time, what’s new is that now you have truly unlimited local talk and extreme text messaging so you never have to worry about going over your minutes or minimizing your hour-long text sessions. With everyone on this plan, every month, you will receive one bill for your whole family that helps make managing the family wireless bills a little easier.

The Ultimate Unlimited Family plan starts at $95.94 per month for two lines including unlimited voice and messaging or $140.94 per month for two lines including unlimited voice, unlimited messaging, and 2GB of shared data. You can add additional lines to your unlimited voice and messaging plan for just $27.97 per line per month and to your unlimited voice, messaging and data plan for $37.97 per line per month. With these family plans you’ll receive great unlimited features including:

  • Unlimited local talk
  • Unlimited Extreme Text Messaging
  • Unlimited Canadian-wide calling between plan members
  • Unlimited Canadian-wide calling from your computer (new and only from Rogers!)

With the voice and data plan option, your plan members will share 2GB of data with the option to increase this for just $10 a month for an additional 1GB of data. You can also add-on unlimited Canadian-wide long distance for $10 per line per month. Both this option and unlimited Canadian-wide calling from your computer is available for you to stay connected with family members located outside of your local calling area.

As always, Rogers offers you a wide selection of the latest and greatest devices for every member of your family and when you’re purchasing one eligible device you can get up to 4 more at $0 each with a 3-year term Ultimate Unlimited Family Plan. This offer includes some of the hottest devices including the Samsung Galaxy S II LTE, Motorola RAZR, HTC Raider, Nokia Lumia 710 and many more. All Rogers customers also gain value from many included Rogers services such as Rogers Phone Finder and the Handset Protection Guarantee Program.

What unlimited feature would you use the most in your family?

Katie is a regular contributor to RedBoard

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Rogers to launch the fastest LTE devices in Canada and new price plan options

Ready for more speed?

We’re raising the bar on the Long Term Evolution (LTE) experience with two new LTE devices that will offer the fastest speeds in Canada, as well as more LTE plan options.

What’s coming?

We’ll soon be launching the Sierra Wireless AirCard330U model of the LTE Rocket stick as well as the Sierra Wireless AirCard 763S LTE Rocket mobile hotspot which offer maximum theoretical LTE download speeds of up to 100 Mbps. These devices will be the first to support connectivity on both the 1700/2100 MHz and the 2600 MHz spectrum on Rogers LTE network, offering typical LTE download speeds of up to 40 Mbps, compared to 12-25 Mbps for devices using 1700/2100 MHz only. Now, that’s fast.

LTE mobile internet pricing plan news

We will also extend our range of 4G HSPA+ mobile internet plans to LTE devices including the Flex Rate plan for Rocket stick and mobile hotspot starting from $22.93 per month and Flex Rate plans for tablets starting from $7.93 per month. We’ll continue to offer the LTE Introductory Plan of $52.93 for 10 GB/month on a three-year-term and plans include no overage fees for the first month.

LTE options on more smartphone plans

Also starting this week, we will be expanding our range of LTE-ready plans for smartphones to include Voice & Data Plans starting from $52.97 per month as well as a $25/500MB Data Plan option that can be added to any voice plan.

Availability and how to reserve

The new LTE pricing options will be available this week. The Sierra Wireless AirCard 330U model of the LTE Rocket will be in stores in the next few weeks and the Sierra Wireless AirCard763S LTE Rocket mobile hotspot will be available this Spring. Rogers customers can reserve the new LTE devices online at www.rogers.com/lte.

We were first to launch an LTE network in Canada, starting in Ottawa last July, followed by Toronto, Montreal and Vancouver in September as well as surrounding cities. We’ll be  expanding to more than 25 additional cities to bring the benefits of LTE to more than half the Canadian population by the end of the year.

We were also first to launch LTE devices in Canada and we continue to expand our selection with innovative devices like the recently announced Samsung Galaxy Note, an all-in-one LTE tablet and smartphone hybrid. We also carry:

What will you do with the speed offered by these new devices?

UPDATE (February 14, 2012, 1:43 p.m): Great news! The Sierra Wireless AirCard330U model of the LTE Rocket stick is now available from Rogers! The new LTE Rocket stick will be $79.99 on a three term. For more details, go here.

Sara is a regular contributor to RedBoard

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Rogers device subsidies 101: Choose the option that’s right for you

Our friends in legal have asked us to make some edits to this post. In the spirit of transparency, we wanted to let you know that the following text has been changed from when it was originally published. The primary fix is that we’ve re-written to clarify that all customers have a contract with Rogers, even when they choose a no-term, no cancellation fee option.

We know that some of you have had questions about fixed term wireless contracts and why they exist.  What you may not know is that Rogers offers you choices, even when it comes to contracts. You can always be without a fixed term contract with Rogers if you choose to pay full price for your device upfront and pay for your services month-to-month.

Why do I need a fixed term contract?

When you enter into a contract, you receive a device or service at a reduced cost. The benefit of signing up for a 1, 2 or 3-year term is the upfront savings you get on the wireless device you want.

Wireless devices can cost hundreds of dollars depending on the model.   You can choose to skip the fixed term contract and buy your device at full price, but sometimes, getting a break on the cost of that new quick messaging device, smartphone, tablet or RocketStick makes more sense and is easier on your wallet than paying for it outright.

What if I want out of my fixed term contract? What fees apply

We often get questions about cancellation fees and why they exist.  As part of our ongoing commitment to our customers, we’ve implemented a new policy around what happens when customers with a fixed term choose to end their fixed term early.

Here’s the new policy:

  • If you received a device subsidy when you signed up, and you want to cancel your service before the end of your fixed term, you will need to pay the Device Savings Recovery Fee (DSRF), which is based on your device subsidy.
  • You can find the amount of your device subsidy (economic inducement) in your agreement. To calculate the DSRF, just divide the subsidy you received on your device by the length of your contract in months , multiply that number by the months left in your fixed term contract and of course, add applicable taxes.
  • Did you get a bigger subsidy when you signed up because you have a data plan? Rogers offers additional subsidies to customers who sign up for both voice and data plans.
  • The Additional Device Savings Recovery Fee (ADSRF) is charged to subscribers with data plans who cancel prior to the end of their term. You can also find the amount of your data plan subsidy (additional economic inducement) in your agreement.
  • This is calculated the same way as the DSRF, taking into account the months left in your fixed term contract and the initial subsidy provided to you.
  • The one-time service deactivation fee is $12.50 per line and charged to all term customers in provinces other than Quebec and Manitoba if they choose to cancel their services before the end of their fixed term. This fee helps to cover the administrative costs and charges associated with your cancellation.

It’s always important to understand what you’re paying for, which is why we’re trying to make it easier for customers to understand our device subsidies.

Heather is a regular contributor to RedBoard

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