Posts Tagged ‘NextBox’

3 ways to troubleshoot your Rogers Digital TV

Top TV fixesConnected shares how to reset your cable box, overcome error message and put the power back in your remote control so you can keep on watching your Rogers Digital TV.

How do I reset my digital cable box?

1. Start by unplugging the power cable, either from the wall outlet or from the back of the digital box.

2. Wait 10 seconds, then plug it back in.

3. You’ll see the word “boot” appear, and the box will take about five minutes to reset. When the box displays the time, it’s ready.

4. Press the power button on your remote or on the front of the digital box.

Note: Make sure your TV is set to the right input for the digital box or on the right channel (3 or 4).

If this doesn’t work, you may need to reauthorize your digital box. Here’s how:

1. Call 1-866-894-9962 and follow the prompts.

2. You’ll be asked to enter the phone number associated with your account. Once you do, your digital box will be reauthorized. It may take up to 30 minutes for it to take effect.

What do I do if Rogers On Demand won’t load or is showing an error message?

Sometimes the communications between your digital cable box and the broadcaster can be affected by factors such as a weak signal or outdated wiring in your house. The best and easiest solution to this is to just reset your digital box (see above). If that doesn’t do the trick, visit the Community Forums or send us a message on Facebook or @RogersHelps on Twitter.

What do I do if my remote is not controlling my digital cable box?

If your Rogers remote isn’t controlling the volume, channels or turning the box on and off, try these steps:

1. Make sure the remote is set to Cable Mode by pressing the CBL button. Also, make sure there’s nothing blocking the remote’s signal from reaching the digital cable box.

2. Make sure the batteries aren’t dead. When you press a button at the top of the remote (CBL, TV, AUD, DVD, VCR), it will glow red. If not, try replacing the two AA batteries.

3. Finally, try adjusting channels and volume using the buttons on the set-top box. If they don’t work, try rebooting the box (see above). If they do, try the remote again.

If it still doesn’t work, try reprogramming the remote.  Check out more quick tips and tutorials from Connected.

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Your remote reprogramming woes solved

Remote ControlWe’ve all been there before: you’ve purchased a new TV, picked up a new NextBox for the house, or the kids pushed a bunch of buttons on the remote and now it needs to be reprogrammed.

So, you’re left wondering: “How did I do it last time? What buttons do I press again?” If you haven’t kept your NextBox manual on hand you may be wondering how you’re going to tackle this living room conundrum.

Last month I highlighted a wonderful thread where users in our Community Forums outlined how to skip or hide unsubscribed channels in your NextBox guide. Today I’d like to highlight another great submission from our users who took the time to detail the programming methods along with the required codes for your respective TV model.

First, you need to determine whether you prefer the Auto Scanning Method or the Manual Method.

Auto Scanning Method 

  1. Turn ON your TV.
  2. Press the TV button once. The TV button will flash once.
  3. Press and hold the SETUP button until the TV button flashes twice, then release.
  4. Press 9 9 1 on the number pad. The TV button will flash twice.
  5. Aim the remote TOWARDS your TV, press the PWR button once.
  6. Repeatedly press the CH+ button until your TV turns off. The remote will cycle through all possible codes until a match is found. You may need to press the CH+ button many times before finding a match.
  7. Once the TV turns off, press the SETUP button once to lock the code. The TV button will flash twice.
  8. Confirm the remote is programmed correctly by pressing the PWR button to turn on your TV.

TIP: To program the remote to control other devices, repeat the above instructions using the mode button for that device (DVD, AUX or AUD).

Manual Method 

  1. Find the code for the device you wish to control in the Rogers Remote Code Library.
  2. Turn ON the device you wish to control.
  3. Find the mode button for the device you wish to program (TV, VCR, DVD, etc.) Press it once. The button will blink once.
  4. Press and hold the SETUP button until the selected mode button blinks twice.
  5. Enter the 4-digit code for the device. The selected mode button blinks twice. (If the mode button shows a single long blink, the entry is invalid. Try steps 3 and 4 again using a different code if available.)
  6. Point the remote at the device and press PWR button. The device should turn off. If it does not, repeat steps 3 and 4, using a different code for your device, if available.
  7. If you continue to experience problems, try the auto-scanning mode detailed above.

There you have it friends. All the steps you’ll need to program your Rogers Remote to control all your home theatre devices.

Do you have questions about your Rogers products and services? Visit the Rogers Community Forums for advice from our nine resident experts and our more than 260,000 members.

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‘Every flight begins with a fall.’ Experts weigh in on Game of Thrones Rituals

Game of ThronesThis Sunday, you can call me “Khaleesi” because I’ll be in Game of Thrones mode. If you’re a true fan, your NextBox is already set to record this epic finale.  We asked Cityline host Tracy Moore, City digital media correspondent Winston Sih and Chatelaine food director Claire Tansey for their top tips on how to throw a memorable #GOT finale party.

How should the host/hostess ensure all guests are caught up?

WS: I suggest hosting a mini catch-up party before the finale. Visit On Demand or Rogers Anyplace TV to zip through past episodes. You should also get to know more about the GOT actors – what do they really look like? How did they kick-off their showbiz careers? Cersei starred in Gossip? Does Khaleesi really have dark brown hair? Just type the actor’s name into your NextBox search to discover their non-medieval TV shows and movies.

TM: You can also play GOT trivia to refresh everyone’s memories. This way you can crown the victor as the official expert of the seven kingdoms.

How would you invite your guests to this evening of the dark ages?

WS: Have fun with your invite – you can personalize one online or use a hilarious example like this one from SomeECards.  Address each e-vite with your guests’ official GOT name. How? Use the GOT names generator– just call me “Khal Winstogon Mormont.” For more customization, include an image of a messenger crow and embed music right from the show.

TM: My preference, of course, would be to send a real messenger crow to deliver the invites, but I know this isn’t doable. So instead, I suggest taking the traditional route and creating a hand written scroll – go big, or go throne, right? Identify your House and even use red wax stamps to seal each scroll.

What steps should be taken to set the medieval mood?

WS: Play music that puts your guests in the medieval mood. Check out Songza’s playlists for each of the seven kingdoms.  Plus, have your friends create their own family arms online.  Divide them by their houses and let the games begin.

CT: Ditch the cutlery and provide guests with only finger foods. Just like the royals, offer your guests a bowl of water to dip their hands into prior to feasting. Incorporate dragon eggs into your appetizer menu with Chatelaine’s devilish eggs, offer hearty, messy entrees like steak & arugula sandwiches or lamb kebabs (and have a mock battle with the skewers).  Serve your guests a lemon cake or loaf, Sansa Stark’s favourite dessert. Tyrion Lannister once said “everything’s better with some wine in the belly.” With his advice in mind, make wine-based cocktails like Sangria Spritzers or Orange Ruby Fizz but rename them after key GOT characters – care for a glass of Dragon Lady or Snowy Sangria?

TM: Is your living room going to look more like King’s landing, Winterfell or the night’s watch and the wall?  Use candles and dim lighting to reflect Game of Throne’s darkness and mystery, while playing medieval music as guests enter your kingdom (living room). Check online for amazing props to set the tone, for example who doesn’t love an Iron Throne bean bag?

I also suggest inviting attendees to wear their own crowns and swords. This way you can watch the season finale as you sit beside your very own Arya, Tyrion or Grey Worm. You can also print images on transfer paper (get this at most craft stores), and iron your House emblem right onto your shirt!. This get-up is great for photo ops.

What’s your view on smartphone use during the show?

WS:  I admit, sometimes I get a bit lost while watching Game of Thrones, so I think having a smartphone or tablet on hand can be very useful. Pausing with your remote can really come in handy while you research a romance or storyline online. Social media can either be your ally or worst nemesis when it comes to the GOT finale. To avoid spoilers, check out these tips. If you are okay with following along on social media, track popular hashtags like #GameofThrones, #GOT, and #thechildren, to learn see how fellow fans are reacting.  Also follow key actors on Twitter like @IAMLenaHeadey, @SophieT, and @AlfieAllen. 

TM: While I do agree with Winston, that phones and tablets are certainly good to have on hand to keep track of storylines, I think for the last 20 minutes of the finale you can ask your guests to put away their devices so that you can stick to a complete medieval experience. Ask that each attendee place their device in a basket to ensure your TV screen and candles provide the only light, and let the sounds of warfare fill your living room.

Medieval times were entrenched in traditions. In present day, we have our very own rituals. When it comes to TV night, what’s your routine? Tweet @RogersBuzz a photo of your TV ritual using #RTVNight and  you’ll be entered for a chance to win a NextBox set-up and Samsung tablet.

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Weekend Reading: NextBox how-tos, a Gear 2 Neo review and new Android stats

Weekend readingThis week, we learned how to see only our favourite channels on our PVR guides and discovered why one Toronto YouTuber loves the Samsung Gear 2 Neo. Plus, MobileSyrup shared the latest smartphone stats.

Get the scoop in this week’s edition of the Weekend Reading.

Custom channels

It’s time to master your NextBox. Our Community Forums users taught us how to customize our Interactive Program Guide to skip unsubscribed channels – giving us only our favourite content. Even better, it’s easy! Get the step by step guide here.

Do you have questions about your Rogers products and services? Browse thousands of threads answering common questions, or post your own for an answer from one of the 260,000 members and nine expert “Super Users.” Check it out.

Gearing up

Last month, I got a chance to take the Samsung Gear 2 Neo for a spin. As an avid runner, I geeked out over the stat tracking and the heart rate monitor. This week, Toronto-based YouTuber Karl Conrad shared his review of the device, calling it “the best smartwatch that you can currently get from Samsung.” Check out his full review here. Karl also notes that it’s a great conversation-starter, with people asking him “what’s that thing on your wrist” at the gym and on the street. And I agree – people love to check out the fitness band’s features!

Do you do a double-take when you see a wearable in the wild?

OS overview

I ditched my slider phone years ago. And last year I scaled down my two operating system smartphone habit to a single Android device. So I can’t help but look twice when I see a flip or feature phone in use out on the street. That reaction is backed up by the latest IDC research, as reported by MobileSyrup, with 70 per cent of Canadians owning a smartphone.

As for what kinds of smartphones Canadians are toting, IDC provided a breakdown by OS: Android is expected to own 80 per cent of the market by the end of this year, with Apple coming in second, then Windows.

What’s your operating system of choice? Why?

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Want to skip or hide those unsubscribed channels in your NextBox guide?

Nextbox 3.0Everyone watches TV in their own way. Some of us tune in for the latest reality series, while others go crazy for drama.  Likewise, we also like to customize our interfaces to help us get what we want, when we want it, fast.

Recently, users on our Community Forums were talking about how to skip unsubscribed channels on their NextBox guides, and we wanted to share their advice.

There are two ways you can selectively choose your viewable channels:

Your first option:

On your NextBox navigation, select Settings > Channel Setup > Hide Channels.

You will be presented with the option to Hide/Show All unsubscribed channels.

You can also mark all channel selections as “Favourites.” You can then use only the Favourites button to display your customized Interactive Program Guide instead of the standard guide. This way you now see your “Favourites,” and nothing more.

Happy surfing friends!

Do you have questions about your Rogers products and services? The Rogers Community Forums is the place to come for in-depth support from your peers.

Feel like lurking? No worries. You can anonymously browse thousands of threads until you find the courage to join the fun. Once you become a member, you’ll be able to connect with more than 260,000 members and our nine Resident Expert “super users.”

So what are you waiting for? If you’ve got a question, concern or just curious, I know of a place where 260,000 people would love to meet you!

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Will you accept this rose? Experts weigh in on the ultimate The Bachelorette TV night

Viewing partyWho could forget when Andi walked out on Juan Pablo in the most dramatic pre-rose ceremony ever! “It’s OK” now because she’s starting her journey as The Bachelorette on May 19 on City.

What does it take to host the perfect The Bachelorette TV night? We asked Cityline host Tracy Moore, City digital media correspondent  Winston Sih and Chatelaine food director Claire Tansey for their hosting tips, including the best ways to use your NextBox PVR to create the ultimate premiere watching party!

How would you incorporate the rose into your night?

TM: Receiving a rose is the ultimate goal for each contestant as they battle it out for Andi’s heart. So, it should definitely be the focal point of the evening. Channel Chris Harrison by greeting each guest with a red rose, or fill your home with rose-scented potpourri to set the romantic  mood. Fresh flowers can be expensive, so seek out fake roses from your local craft store – this way your guests can leave with wilt-free keepsakes.

CT: Offer rosé wine or fill a beautiful pitcher with Rosé Sangria. For even more sweetness, bake and decorate rose themed cupcakes – you can learn how to pipe rosettes from Chatelaine.

WS: Incorporate the rose into your e-vite. Just as Andi will offer the rose to her men of choice, you too will offer it to your preferred premiere viewing attendees! There are many free online programs that let you create your own personalized rose e-vites, and Some Ecards already has pretty hilarious options too.

How do you use your tablet or TV to prepare for, and enjoy, the main event?

TM: Set a romantic, cheesy mood by recording romantic movies using your NextBox or search the classics On Demand (Ch. 100). Play a film in the background while everyone’s getting settled or play a music channel for ambiance.

CT: As a foodie, I’m always seeking out the latest recipe inspiration. You can use the search tool on your TV or tablet and enter keywords such as “cooking” and “baking” for shows that may appeal. I set a bunch of my recordings this way so I’ll have a personal library of shows to check out when I have the time.

WS: Use your tablet to follow fellow fans’ reactions as each contestant is revealed. Seek out Bachelor/ette alumni on Twitter like @AliFedotowsky, @EmilyMaynard or even @JuanPaGalavis! Make sure you’re following the popular hashtags and share hilarious updates and trends with your guests … during the commercials of course!

How do you create your dream guest list? Who would you invite and why?

TM: First and foremost, determine which friends are The Bachelorette lovers – no need to have negative guests who may question this “unconventional” way to find love. In a dream world, I would suggest inviting old contestants to provide their thoughts and insights, and of course, Chris Harrison for a personal debrief after the show, and to dish out all the inside scoop! What happens when the cameras aren’t rolling?!

CT: I think the guest list is up to each individual host/hostess, but for me I would truly appreciate the attendance of not only my hilarious friends, but also my favourite female wits. I envision Nora Ephron, Tina Fey and Gertrude Stein all sitting on my couch snacking on my spicy Georgia pecans and providing their two cents.

WS: I’m with Tracy on this one; I’d love to have past contestants in attendance!

What’s your essential viewing party etiquette?

TM: Premiere night may get quite loud, with excited squeals, cat calling, laughter and maybe even some booing for the soon-to-be villains, as your guests ‘meet’ The Bachelorette contestants. To ensure nothing is missed, develop a fun set of rules for when your guests can chime in during the show, you can even write them on post-it notes as reminder.

CT: The evening is all about being social – so serve your guests appetizers, not dinner, so they can mix and mingle with ease. Why don’t you serve snack food with a southern flare, in honour of Andi’s hometown of Atlanta? Might I suggest spicy Georgia pecans – they’re easy to make, delicious and as a bonus they won’t cause any damage if thrown at your TV screen!

WS: As Tracy said, your evening may get rowdy so be sure to ask your guests to keep it down during times of high-stress and drama! However, if this seems like an impossible ask (probably – let’s be honest), this is where Rogers Anyplace TV Home Edition comes in handy. Your friends may think they have control over the remote, but you can pull up your virtual remote on your tablet to pause and rewind the TV without them even noticing.  Also, as a host it’s good etiquette to provide your guests with your Wi-Fi password, so they too can follow along on social media.

How should the evening end?

TM: Once your guests catch their breath after meeting all of the eligible bachelors, invite them to fill out a prediction card. Choose a prize for the person who correctly picks Andi’s future man – a “fantasy date” for two? Or a gift card to the salon to prep hair for a hot date?

CT: Just as Andi had to make tough choices during the premiere, you too can replicate the rose ceremony drama at home and trick your guests into thinking that not everyone will receive a rose-frosted cupcake from you before they leave.

WS: At the end of the episode, while everyone’s nibbling away at their treats, you may want to replay a certain scene. Without interrupting your TV experience, use your tablet again to navigate back to the must-see moments.

Want to share the snark? will host live chats throughout the season. You can also download the app for online chat and fun facts about the show and the contestants.

The Bachelorette with my friends’ running commentary is my weekly TV ritual, one that my friends are invited to take part in each Monday night. Tweet a photo @RogersBuzz sharing your TV ritual using #RTVNight and you’ll be entered for a chance to win a NextBox set-up and Samsung tablet.

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Goodbye searching: New Recommendation App switches up TV viewing

I love discovering the latest raved about TV shows. My colleagues serve as the most reliable sources for my TV intel. Around the office, we regularly discuss which shows are on our radar – and for the most part, people are fairly good about spoiler alerts!

But sometimes when I turn on the TV, those must-watch titles escape me, which inevitably leads to some lengthy channel surfing.

Those days are now gone. Rogers is rolling out a TV Recommendation App for all NextBox customers in Ontario over the next few weeks. A first for cable customers in Canada, the new app means you’ll spend less time searching and more time being entertained. Built right into your TV viewing experience and easily accessible, the app recommends similar programs based on what you’re currently viewing or just finished watching. Suggestions are based on things like genre and the starring actors.

How do I start getting recommendations?

  • Press the “Info” button on the remote, scroll over to the information icon and a prompt will appear
  • Select “More Like This Show” to review a list of recommended titles

Bonus: there’s also a new “Most Watched” menu that reveals the most popular programs being viewed by other Rogers customers at that very moment, so you’ll always know what’s trending.

To view a demonstration of the Recommendation App, watch the video here and for more information visit

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Should your fireplace star on the Rogers Fireplace Channel next winter?

The Fireplace ChannelWhile we’re hoping the spring weather is here to stay, we haven’t forgotten the chilly nights of curling up in front of a fireplace. As the many fans of the Fireplace Channel (channel 204) have learned, you don’t need a home with a chimney and mantle to relax by the fire. The virtual orange glow and sound of crackling logs is surprisingly satisfying!

But, for those of you lucky enough to have the real thing, we’ve got a great chance for you to showcase how you keep your home fires burning. One lucky winner will get to see – and hear– their roaring flames on the Fireplace Channel for a full year, and win a Rogers Nextbox to boot.

The winning entry will hit the airwaves in November 2013. In the meantime, if you’re looking for some entertainment with a more springtime bent, try tuning into the Sunset Channel (find it on your dial at 206) or the Aquarium Channel (205).

How it works

Starting April 8, 2013, send a photo of your current fireplace setup to with the subject “Fireplace contest” and tell us in 100 characters or less why your fireplace should take the starring role on the Fireplace Channel. Make sure to include your full name, email address, phone number and location. We’ll be accepting entries until May 1. The contest is open to anyone living in an area where Rogers cable services are available. Read the full rules here.

Good luck!

UPDATE, May 1: Thanks to everyone who participated in our Fireplace Channel contest! The prize has been drawn and we’ll be contacting the winner by email soon. Keep an eye on your inbox!

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5 reasons to love Rogers NextBox

Today we launched the Rogers Anyplace TV Home Edition app – a new addition to the NextBox 2.0 entertainment experience. In light of today’s launch, I thought it would be the perfect opportunity to explore the top five reasons why I personally love Rogers NextBox.

Obviously, this new app is reason #1


1. Rogers Anyplace TV Home Edition app: Tablets are the perfect TV companion; with this new app you can do the following tasks on your second screen without interrupting what’s playing on your TV:

  • Use your compatible tablet or smartphone to search and navigate TV listings
  • Use your tablet or smartphone as a virtual remote control
  • Manage PVR recordings from your tablet and smartphone
  • Scroll through the interactive guide on your tablet, browser or smartphone
  • Live stream 25 channels in the home on a tablet, similar to the  Rogers Live TV experience
  • Real scenarios:  Tuesdays are my favourite TV nights; tonight I’ll make sure my PVR is set to record New Girl and the Mindy Project.   While my shows are on the TV, I can grab my tablet and browse through what else is on my TV, search other shows and set more recordings. I also enjoy the virtual remote control feature, mostly because I would like to start changing channels while I’m out and pretend my place is haunted.

Currently available for iPad and iPhone and coming soon to Android tablets and smartphones.

2. Advanced Search: I like my lazy Sundays, a.k.a. movie marathon sessions. Sometimes I feel extra picky and am in the mood for a film or series which includes a particular director or actor. With our enhanced search tools, you can click on the Guide and press * on your remote and type in what you’re seeking. This same search functionality is also available on the new app! For example, the other day I felt like watching something that featured my Swedish, True Blood mini-obsession, Alexander Skarsgard. A quick search on my TV reveals the available titles he stars in, for instance: Battle Ship, Melancholia, Straw Dogs… and Zoolander (what? I do not remember this appearance!)

3. Karaoke Playlists On Demand: My friends have come to expect some serious karaoke playlists at my place. Check out Rogers On Demand, channel 100 > Music > Karaoke On Demand and choose from a range of genres like rock or country or select by decade to begin building your personal playlist. I prefer rocking out to 90s hip-hop with hairbrushes in hand, but you can also amp up the experience by plugging in a microphone.

4. Whole Home PVR: Need to catch the last minutes of your recorded show while you’re trying not to snooze on the sofa? With NextBox whole home PVR functionality, you can benefit from follow me TV capability and seamlessly resume your program from the comfort of your bedroom.

5. Weather Application: Did you ever wonder what the purpose of the “D” button on your remote control was? For those of you who haven’t tested it out, it displays your weekly, localized weather forecast on your TV screen. When I’m watching BT, before I head out to work, pushing “D” will inform whether or not I should grab my umbrella. This little button can be a lifesaver.

How to get NextBox

If you become a Rogers Digital TV customer you automatically get the NextBox experience. If you’re an existing customer, you may already have an eligible set-top box (4642 and 8642 models). If so, in order to enjoy the benefits of the new guide and enhanced features call in or fill out an online form to get set up. If you do not have an eligible box, then call 1-888-Rogers1 or visit a retail location to purchase one.

What are your favourite NextBox features?

 Kaili is a regular contributor to RedBoard

UPDATE: December 6th, 10:30am – Here’s where you can get your app, on your iPhone or your iPad. Enjoy!

UPDATE: January 22, 1:17pm – The Rogers Anyplace TV Application recently launched on Android. You can find the Google Market urls here: Tablet / Phone


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Top 5 TV Makeover finalists: who will win the Rogers NextBox/Samsung prize pack?

Our TV Makeover contest has now ended and you blew us away with your awesome entries! We had everything from wood covered floor models to dated tube TVs and your creative descriptions had us smiling since we announced the contest last month.

Earlier today, a panel of three judges reviewed all the entries and narrowed down the entries to five finalists. We based our decision on three main criteria: creative image, best description in 100 words and overall originality.

Later today, we’ll be doing a draw of these five finalists for the grand prize winner who will receive a total Rogers NextBox 2.0 facelift valued at over $5,000 which includes:

  • A super narrow 55” Samsung™ LED Smart TV with HD and 3D technology
  • A Samsung Galaxy Tab 8.9 LTE tablet
  • A Rogers NextBox HD PVR & HD Terminal
  • Platinum NextBox 2.0 package for 6 months

In random order, here are our top five TV Makeover finalists:

Peter from TorontoMy dad worked very hard to buy a tv for us kids(6 kids)and i want to win this tv for him,love u dad. 

Peter - TV Makeover entry









Linda from Kitchener: these entries may be old,but you can see by the lonely cable,I don’t even have one. Can I win? Plz.

Linda - TV Makeover contest








Susan from OrilliaThe timing of the contest couldn’t be better, because unfortunately this is my current setup!

Susan - TV Makeover contest











Howard from Richmond HillI need a TV makeover because my TV is so old I can not watch any DVDs nor play any video games on it

Howard - TV Makeover










Mike from OttawaIt’s bad enough I live in my parents basement, but bringing my imaginary dates home to this?! HELP!!










It was really tough to select only 5 so we wanted to give honourable mentions to the following entries as well:

We’ll be updating this post to announce the grand prize winner soon. Stay tuned!

Thank you to everyone who participated in the TV Makeover contest!

UPDATE (May 17, 2012, 9:08 a.m): And the winner is…Howard from Richmond Hill! Congratulations Howard! You are the winner of the Rogers NextBox/Samsung TV Makeover. We’ll be in touch to coordinate the details of delivering your prize. A big thank you to everyone who participated!








Miranda is a regular contributor to RedBoard

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