Posts Tagged ‘Network’

13 highlights of 2013

Year endFrom major NHL and magazine announcements to speedy LTE expansion, travel and tablets,  2013 was a busy year at Rogers! I had the pleasure of joining the RedBoard team in 2013 – but I’m told I’m not allowed to call that a highlight of our year! So, in no particular order, here are 13 highlights of the year that was:

  1. Hitting high speed: We expanded our LTE network to new cities in Prince Edward Island, Nova Scotia, New Brunswick, Quebec, Ontario, Manitoba, Alberta and British Columbia and hit our goal of launching in 95 new markets in 2013 (you can see the full list here). Deploying more 2600 Mhz spectrum than any other provider also meant bringing our blazing fast speeds to more Rogers customers in Manitoba, Ontario, B.C. and Quebec. For us on RedBoard, it was a chance to share our favourite speedy apps, a new infographic and quiz people on the street about what, exactly, LTE means.
  2. Tablet talk: We were all about the portable devices this year. We learned a bunch of fun stats as a result – about one in 10 Canadians currently own a tablet and 33 per cent of all time spent with tablets happens outside the home. Neil Shuart shared how tablets are all about speed, Bob Stein focussed on the content and Duncan Stewart looked forward to hybrid devices. We even polled regular Canadians about how they were using their tablets – watch the video with their answers here
  3. Wanderlust: We gave into the travel bug this year, sharing blog posts from San Francisco, California, Buffalo and even Prague. We also shared all things roaming related, from debunking myths, finding out just how many of you want to keep tabs on your pets, and sharing our favourite apps and how to control your data use to explaining our new worry-free $7.99 rate.
  4. Great gigs: We also celebrated our employees this year, starting a new series featuring Cool Jobs at Rogers – from Shelagh Barrett’s work with the Rogers Youth Fund initiative and Elana Schachter’s role in the digital magazine space to Hitesh Lad’s contributions in customer service. LinkedIn also recognized Rogers employees as among the top five in the world for volunteering – measured by those who added “Volunteer and Causes” information to their profiles on the professional social networking site.
  5. Office perks: Rogers was also named one of Canada’s top 100 employers for 2014. The Mediacorp list recognized Rogers for great office amenities, the employee bonus program and parental top-up payments, among other things.
  6. Get inside Rogers retail locations: Google Street View has mapped New York’s Metropolitan Museum of Art, the White House, France’s Musee D’Orsay, and even Parliament Hill. And, in 2013, we were able to add Rogers retail locations across the country to that list. To check it out, browse on over to your store’s Google + page (click the “See Inside” option) or visit the website for your local Rogers retail location on your computer or mobile device to load the virtual tour.
  7. Tackling TV: Would you skimp on sleep to catch just one more episode? If the answer is yes, your TV viewing habits are in line with 80 per cent of Canadians, according to our Rogers Innovation Report. We learned the longest viewing sessions average more than five hours on a weekday and almost seven hours on a weekend, and we took the opportunity to create a nifty interactive infographic to help you decode your TV persona, from “Marathon TV Viewer” to “Multiscreen Tasker.”
  8. Connected in the community: In June, Rogers announced a new initiative to help provide broadband Internet for youth and low-income Canadian families. Connected for Success, which launched with Toronto Community Housing, offers broadband internet for $9.99 a month, plus the option to purchase a computer loaded with software for $150, thanks to Microsoft Canada and Compugen. We also spoke with educator Neil Price about the importance of digital literacy and what the program could mean for students.
  9. Magazine buffet: Rogers launched the all-you-can-read digital magazine Next Issue Canada in October. Offering unlimited access to more than 100 Canadian and U.S. titles, we were excited to take it for a test-drive and chat with Next Issue Canada President Ken Whyte about what it means for readers and publishers.
  10. Rogers Youth Education Day: We took to Twitter and Facebook in September to ask  you to share your #BrighterFuture stories about how education made a difference in your life. As part of Rogers Youth Education Day, we were able to donate mobile tech units to each of our 52 non-profit partners across the country – a $250,000 commitment! Thanks for joining the conversation and helping us give back!
  11. Digital shopping: Bulky wallets, be gone? In November, Rogers announced the launch of the suretap wallet, which lets shoppers make payments with a simple tap of their smartphone. Using the secure SIM card inside an NFC-enabled smartphone, suretap can be used at contactless payment terminals – the same kind that let you tap to pay with your credit card. For even more smartphone shopping power, we also launched Rogers Alerts, which, if you opt in, sends you location-based mobile offers via SMS.
  12. Tube talk: We hosted parenting expert Kathy Buckworth for a Twitter chat about how she manages screen time at home. She shared her top tips, and love of popcorn, in a noon-time chat that trended in Canada! It was also a chance to share details of the new Rogers Kids Zone, a secure children’s entertainment destination where families can enjoy kid’s TV shows and movies at home, on channel 200, or on the go with on computers, and on the Rogers Anyplace TV application for smartphones, tablets, Xbox 360 gaming systems and LG Smart TVs.
  13. He shoots, he scores! We do love hockey at Rogers, and one of the most exciting bits of news we shared this year on RedBoard was announcing the NHL broadcast deal.  The 12-year agreement, which starts with the 2014/15 season, includes national rights in all languages across TV broadcasts, internet and mobile streaming, as well as all linear and digital highlights including condensed games and video archives. The deal also includes a partnership with CBC for Hockey Night in Canada broadcasts and TVA for French-language coverage. We also started sponsoring the Edmonton Oilers and are excited to start construction on their new home, Rogers Place!

Happy New Year! What will you remember from 2013?

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Weekend reading: The job hunt gets social, Rogers celebrates speed and Instagram comes to Windows

Weekend ReadingThis week, we learned more good reasons to update our LinkedIn profiles, found out that 200 terabytes of wireless data pass through the Rogers Network Operations Centre daily, and welcomed a new stream of Windows phone users to the Instagram fold. Plus we found out that Canada gets first crack at some developers’ brand new apps. Read all about it in the latest edition of the Weekend Reading.

Social seekers

We all know that technology has changed even the most basic of our daily tasks, from sharing grocery lists on our phones to tracking our workouts. My smartphone is most definitely my lifeline – I even negotiated my home sale a few years ago via text message. So it’s not surprising that social networks have also changed the ways Canadians job hunt.

A new study commissioned by a U.S. human resources firm found that 39 per cent of Canadians have been contacted through social media in the past year about a possible job opportunity. As reported in the Globe and Mail, 14 per cent of Canadians said they were hired after receiving a message on LinkedIn, Twitter, Facebook or a similar site. It wasn’t just employers reaching out, either – a majority of people polled (60 per cent) said social networks were a good way to forward job opportunities to others.

How have you embraced social media while job-hunting?

Filtered Windows

Windows Phone users can now filter their shots to their heart’s content: the photo-sharing social network Instagram is now available for download on the Windows Phone Store. On the Instagram blog, the team notes that the new app for Windows users currently focuses only on core features and will continue to evolve.

Instagram launched on Android in March 2012 and now has more than 150 million users.

What’s your go-to filter? Why?

LTE love

At Rogers, we’re pretty proud to have been the first to launch LTE in Canada over two years ago. Our speed-seeking continues, as we’ve rolled out LTE to more than 24 million people in 120 cities – and counting. To celebrate, we created a nifty infographic featuring some of our favourite facts about the Rogers network. Did you know we service more than 9 million customers – which is twice the population of Sydney, Australia?

Check out the full story to find out how many screens our engineers use to monitor out network – and let me know which stats surprise you!

Crazy for Canada

Before an app goes mainstream, it’s probably been tested by Canadians. According to a story from Mashable, developers worldwide are using our home and native land as a testing ground for apps before launching them globally. Developers say Canada’s a good test market because its tech adoption trends and behaviours are comparable to other major markets. Plus, the article notes, Canadians are friendly and provide great feedback!

Did you know Canada is an app-testing hotbed?

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Rogers takes LTE network into high gear

SpeedRogers was the first to launch LTE in Canada over two years ago. Since then we have continued to bring innovation to Canadian consumers and have deployed LTE to more than 24 million people in over 120 cities (and counting).

We’ve made significant investments to deliver Canada’s fastest LTE network – now up to two times faster than our largest competitors on a national average. (Our lawyers want us to point out that this is based on tests comparing average download speeds across Canada within Rogers LTE coverage areas. An LTE device and SIM card are required to access top speeds, which may vary based on factors such as device, topography and environmental conditions.)

What does it take to be the fastest LTE network? And what does that really mean for you? Check out our infographic to see how we’re working to improve your wireless experience.


For more information about the Rogers LTE network or to find a Blown Away Speed Challenge near you, visit

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Rogers and Fido wireless voice and SMS service restored

Rogers and Fido wireless voice and SMS services were fully restored last night.  The service interruption which began earlier last evening affected all wireless voice service across the country along with some SMS service.

Nadir Mohamed, President and CEO of Rogers Communications said, “I recognize this service interruption was unacceptable for our customers. We worked as quickly as possible to restore service and it was gradually restored over the course of the evening. I sincerely apologize to all of our customers for this significant inconvenience and appreciate their understanding and patience.”

We’re continuing to investigate the root cause of the issue to help ensure it doesn’t happen again. To thank our customers for their patience, Rogers and Fido will proactively credit all of its postpaid wireless customers for one day of service.

Update, Oct. 10, 12:50 P.M.: 

Update, Oct. 10, 8:00 P.M.:

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U.S. roaming: What you need to know to make an informed choice

Cellphone with U.S. destinationsVacation season is in full swing, and we know everyone likes to stay in touch with friends and family when they’re on the road.

With so many options out there, choosing the right plan to keep your smartphone running while you’re travelling in the United States can seem daunting.

One of the biggest battles is deciding between a roaming carrier option or purchasing a local pre-paid SIM card. Here’s how the options stack up:


Rogers Prepaid SIM
Device Keep your existing handset Pay to unlock your handset or purchase a second device for your trip
Phone number Maintain your existing phone number and address book – keeping communication easy Switch to a local number – which friends and families may not recognize when you call or text.
Coverage Extensive coverage thanks to 22 direct roaming relationships. Access to a single operator’s network.
Speeds Access to 3G/4G data speeds on partner networks. Customers may be limited to 2G data speeds only.
Billing Keep tabs on your spending with one single bill that includes all your wireless services and roaming. Track spending on prepaid SIM cards in addition to your bill for your services at home.


And roaming with Rogers has gotten even easier, with the launch of our new worry-free U.S. roaming internet rate. Now when customers cross the U.S. border they can use internet at the new rate of $7.99 per 24 hour period for up to 50 MB of data. The rate automatically applies so customers do not need to purchase a roaming pack in advance. Existing customers in Quebec and Newfoundland may need to sign up, one time only, by visiting on their mobile device. For more information, visit

Jennifer is a regular RedBoard contributor. 

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Hello, Manitoba: Rogers brings blazing fast LTE network to Winnipeg, Brandon, Victoria Beach and Grand Beach

LTE in ManitobaWe’re thrilled to announce that Rogers LTE Max network, Canada’s fastest wireless internet, will go live in Manitoba this weekend.

We know our customers in Manitoba have been looking forward to this news. Starting June 17, customers in Winnipeg, Brandon, Victoria Beach and Grand Beach will be able to access the blazing fast speeds of the LTE Max network. And we will continue to expand our offerings in the province. Rogers, through a network sharing agreement with MTS, will deploy LTE to more than 90 per cent of Manitoba’s population over the next five years.

Rogers will roll out LTE to additional markets in Manitoba this summer, including Selkirk, Steinbach and Ste. Anne

Rogers LTE Max is a premium wireless network that enables theoretical device speeds of up to 150 Mbps – the fastest available speeds for Canadian smartphone users.

The LTE Max network allows customers to do more on their smartphones, even faster. Armed with the latest LTE-enabled device, such as the new BlackBerry Q10 and the Samsung Galaxy S4, you can quickly download large files, live stream HD programming, stream YouTube clips and music or enjoy the latest game from the app store.

We know our customers are hungry for fast data connections. Since Rogers launched Canada’s first LTE network in July 2011, the company has seen an 80 per cent increase in wireless internet usage year over year.

For more on our LTE offerings and the latest lineup of LTE-enabled devices, visit RedBoard or

Jennifer is a regular contributor to RedBoard.

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Make the HTC One part of your summer music festival survival kit

HTC OneThe Lumineers, the Red Hot Chili Peppers and the Yeah Yeah Yeahs entertained the sunglass-wearing crowds at Coachella last weekend, kicking off the summer music festival season. And music lovers can look forward to a solid four months of events, including NXNE in Toronto in June and Osheaga in Montreal in August, not to mention the Manitoba Electronic Music Exhibition (MEME), B.C.’s Live at Squamish, Nova Scotia’s Evolve, Prince Edward Island’s Cavendish Beach Music Festival, Saskatchewan’s Craven County Jamboree, the Ottawa Bluesfest 2013 and the Calgary and Edmonton folk festivals.

Here are our tips for packing your summer music festival survival kit:

A great phone

A great smartphone with the right data plan is essential. How else will you find your friends, map your route, snap some photos and share them on Instagram, post updates on Facebook and Twitter and listen to tunes on the go?

The HTC One, available today for $149.99 with select three year plans, boasts some impressive audio quality. “HTC BoomSound” and dual front stereo speakers powered by Beats Audio amplifiers play your favourite albums loud and clear. You can even use the HTC One as a mini boombox to share your summer soundtrack.

The HTC One also has an ultrapixel camera and a feature called “HTC Zoe,” which automatically creates 30-second videos from your photos, so you can share the backstage photos instantly with all of your networks.

And, to keep track of your friends’ festival experiences, the HTC One offers real-time social media streaming updates on your home screen with “HTC Blink-Feed,” all powered by the blazing fast speeds of the Rogers LTE network.

The HTC One has already received rave reviews, with MobileSyrup calling it “currently the best smartphone on the market” and the CellularGuru describing it as “Superb. Gorgeous. Stunning.”


This should be a no-brainer, but it’s so easy to forget. Stash some sunscreen in your bag, slather it on 20 minutes before heading outside and don’t forget to reapply.

Water bottle

Baking in the hot sun while dancing to your favourite band can lead to some serious dehydration. Stay at the top of your game with a refillable bottle of H20.

Heavy duty footwear

Yes, summer is sandal season. But by about the fifth time your newly pedicured toes get tromped on, you’re going to be wishing you brought some solid sneakers or boots.


Canadian weather can change on a dime. While umbrellas are generally no-nos in crowds, a poncho or waterproof jacket and hat, along with a change of clothes packed in a waterproof bag, can transform your weekend from soggy to stellar.

Something toasty

You can’t rely on your fellow concert-goers to keep you warm. Whether you’d rather pull on a hoodie or sport your blanket like a cape, make sure you pack a few layers to help generate heat.

Something tasty

Long lineups can make it impossible to grab a meal between sets, so be sure to stash a few granola bars and pieces of fruit in your backpack to keep you fueled until the act has taken its final bow.

How does your smartphone power your summer plans?

Jennifer is a regular RedBoard contributor.

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Rogers LTE Network: Expanding to a market near you this spring

LTEWeekends and sunny weather can move at a crawl, but when it comes to streaming my favourite song on the way to work or downloading a report before a meeting, I’m thankful for the fast LTE speeds on my smartphone. So I’m excited to share that our Rogers LTE network, Canada’s fastest wireless internet, will be bringing its speed to 44 new markets in Atlantic Canada, Alberta, Ontario and Quebec this spring.

Today, we’re announcing that over the next couple months, we’ll be launching LTE in Saint John, New Brunswick; Medicine Hat, Alberta; Sault Ste. Marie, Ontario; Guelph, Ontario; Muskokas, Ontario; Collingwood, Ontario; and multiple cities in Quebec. We’ll announce the other 38 markets in updates to this post over the next couple months.

We’re also excited to confirm that Rogers will be making its 2600 MHz LTE spectrum band available in all 44 markets, and 34 of the 44 new markets will offer theoretical network speeds of 150 Mbps. Rogers has more LTE network deployed in the 2600 MHz spectrum band than any other carrier in Canada.

What does 2600 MHz LTE mean to Rogers customers?

The 2600 MHz LTE spectrum band delivers higher speeds over the same distance, allowing Rogers customers to experience even faster service. It’s like how a train track allows you to commute even more quickly, but in the case of LTE, it means even faster internet for you.

How do I access it?

To take advantage of the 2600 MHz spectrum, you need to be in one of the 2600 service areas and use a 2600-enabled device such as the LG Optimus G 2600 or the LTE Rocket™ hotspot. More 2600-enabled devices will be coming to the network this spring.

In the coming months we’ll be expanding our network to these 44 new markets and growing our lineup of LTE and 2600-enabled devices. Bookmark this page for updates as we expand our LTE and 2600 coverage, or visit

Update, April 22, 9 a.m.: We’re happy to announce we are rolling out our LTE network in seven new markets today, including Airdrie, Alberta; Langley, B.C.; and the following regions of Ontario: Keswick; Hamilton, including Grimsby; Orillia; Stratford; and Ottawa, including Kanata, Nepean, Gloucester, Stittsville and Cumberland.

Update, May 1, 9 a.m.: We’re excited to announce we have rolled out our LTE network to a number of new markets in Ontario, including Chatham; Milton; Sarnia; Woodstock; Orangeville; Brantford; Collingwood; St. Catharines Greater Area markets including Fort Erie, Port Colborne, Welland and Pelham; and Greater Toronto Area markets including King City, Bradford, Whitchurch-Stouffville, East Gwillimbury, Georgetown and Halton Hills. Our LTE network has also expanded to cover Kentville, N.S., and Lloydminster, Alta.

Update, May 17, 9 a.m.: This week we launched our LTE network to a number of new markets including Brooks, Cochrane and Canmore, Alta. and Sault Ste. Marie and Muskoka, Ont. We also expanded our LTE network to Saint-Georges, Que.; Sydney, N.S.; Bathurst, N.B and expanded our coverage in the Moncton, N.B., area.

Update, June 3, 9 a.m.: Today, we’re rolling out our LTE spectrum to La Baie, Que.; Victoiraville, Que.; Saint John, N.B.; Parksville, B.C.; and expanding our coverage in Halifax, N.S.; Trois-Rivieres, Que.; and Victoria, B.C.

Update, June 17, 12 p.m.: We’re happy to share today that we’ve rolled out our LTE  network in Quebec, to Baie-Comeau and Saint-Jean-sur-Richelieu and expanded our coverage in Hull; in Medicine Hat, Alberta; and in Manitoba to Winnipeg, Brandon, Grand Beach and Victoria Beach. We have also expanded our LTE network to Grande Prairie, Alta.

Update, July 3, 9 a.m.: Today we’re lighting up our LTE network in six new regions, including Truro, N.S., Fort Saskatchewan, Alta., Chilliwack, B.C., Joliette, Que. Lennoxville, Que., and Spruce Grove/Stony Plain, Alta. We also expanded our coverage in the Greater Montreal Area.

UPDATE, Aug. 9, 2013, 9 a.m.: We’re happy to share today that our LTE network is now available in Red Deer and Fort McMurray, Alta.; Prince George, Vernon, Campbell River, Nanaimo, Kamloops and Penticton, B.C.; Steinbach and Selkirk, MB.; and Trenton and Belleville, Ont.

UPDATE, Sept. 11, 9 a.m.: Today we’re happy to announce our LTE network is now available in Courtney-Comox, B.C.; Wolfville, N.S.; and Lethbridge, Okotoks and Strathmore, Alta.

UPDATE, Oct. 8, 9:30 a.m.: We’re pleased to announce we are rolling out our LTE network in fifteen markets today, including Caledon, Midland, North Bay, Peterborough and St. Thomas, Ont.; Fort St. John and Shawnigan, B.C.; Chestermere and Leduc, Alta.; Charlottetown, P.E.I.; and Fredericton and Miramichi, N.B. Today, Rogers is also the first to bring LTE coverage to Antigonish, Fox Harbour and New Glasgow, N.S.

Update, Jan. 6, 10:45 a.m.: Today, we’re bringing LTE speeds to customers in various regions of Quebec, including the Greater Montreal Area (East), Granby, Lachute, Saguenay, Saint-Hyacinthe and Bromont. We’re also proud to announce we’ve achieved our goal of launching 95 new LTE markets in 2013. More to come in 2014!

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How to unlock your phone with Rogers

We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?

Here’s a quick guide.

So what is unlocking anyway?

By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.

What are the restrictions?

When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.

For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.

How much will it cost?

You can unlock your device for $50 plus applicable taxes.

Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.


Patricia is a regular Redboard contributor.

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Talking Winter White Rogers phones and red hot fashion with style blogger Neha Lobana

Traditionally, wearing white after Labour Day was considered a fashion faux pas.

But not anymore!! Fashionistas everywhere know that storing your whites until May is an antique notion, white makeup is super-cool and white accessories add snap to black.

To celebrate this white-hot trend, Rogers is having a Winter White Event, featuring up to $100 off select white devices from Samsung, BlackBerry, Nokia, LG and HTC for a limited time.

We also spoke with fashion blogger Neha Lobana of La Lobana about wearing white in wintertime and what your phone colour says about you.

Q: Wearing white in winter: Fashion fail or win?

A: Wearing white is always a win! Not too many people dare to wear it since it’s known to do no justice for your figure, and it’s easier to get dirty. However, I feel that individuals need to be more daring and give it a try, because rocking a white outfit once in a while can really make you stand out.

Q: In your opinion, does fashion influence our technology choices? How?

A: Fashion definitely influences our technology choices. The way I see it, someone who works at, let’s say Vogue or Elle … you’ll most likely see them with an iPhone or even a BlackBerry (in their hand). At the end of the day, it comes down to whether or not you’re a “brand” person. If you’re one who buys most things brand related, then you’ll most likely have an iPhone, a Samsung Galaxy or a BlackBerry in your hands.

Q: What do you think makes someone choose a particular colour smartphone?

A: We all know the typical “pink is for girls and blue is for boys,” but with phones, from what I’ve seen, guys lean more towards devices in the colour black, whereas girls lean towards white phones. But again, it also depends on the person’s personality and their personal preferences.

Q: Have you ever changed the look of your phone with a skin or case so that it matched your outfit?

A: Never! But, that’s only because I buy cases that I know will go with any outfit I wear. It would bother me so much if I was wearing something and my phone’s case clashed with it. It basically ruins your look. The best advice I can give to those who also want their phones to pair well with their outfits is, although they’re hard to turn down, don’t purchase a million phone skins or cases. Pick ones that look great and you know will go with most, if not all of your outfits.

Q: If someone has a white smartphone, what does it say to you about their sense of style?

A: I have a white smartphone and I picked it because the colour stood out. So, I guess it just says the person prefers brighter shades when it comes to styling their outfits.

In addition to our Winter White event, we’re also giving away six white smartphones with our Winter Whites Pinterest contest. Full details here.

How do you wear your winter whites?

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