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Posts Tagged ‘data’
Rogers Introduces Ultimate Unlimited Family Plans
By definition, a family is a group of people who are joined together – whether in a close partnership, through marriage or by co-residence. Whether you’re a family in the traditional sense, or you’re sharing an apartment with your friends, living at home with your parents or moving in with a boyfriend – you’re considered a family to us.
Starting tomorrow, Rogers is launching the Ultimate Unlimited Family Plan allowing you to limitlessly chat with your best friends about upcoming plans, give your daughter endless local minutes to gossip about the Bachelor or let your husband send unlimited messages to the boys about the game.
While Rogers has had Family Plans for some time, what’s new is that now you have truly unlimited local talk and extreme text messaging so you never have to worry about going over your minutes or minimizing your hour-long text sessions. With everyone on this plan, every month, you will receive one bill for your whole family that helps make managing the family wireless bills a little easier.
The Ultimate Unlimited Family plan starts at $95.94 per month for two lines including unlimited voice and messaging or $140.94 per month for two lines including unlimited voice, unlimited messaging, and 2GB of shared data. You can add additional lines to your unlimited voice and messaging plan for just $27.97 per line per month and to your unlimited voice, messaging and data plan for $37.97 per line per month. With these family plans you’ll receive great unlimited features including:
- Unlimited local talk
- Unlimited Extreme Text Messaging
- Unlimited Canadian-wide calling between plan members
- Unlimited Canadian-wide calling from your computer (new and only from Rogers!)
With the voice and data plan option, your plan members will share 2GB of data with the option to increase this for just $10 a month for an additional 1GB of data. You can also add-on unlimited Canadian-wide long distance for $10 per line per month. Both this option and unlimited Canadian-wide calling from your computer is available for you to stay connected with family members located outside of your local calling area.
As always, Rogers offers you a wide selection of the latest and greatest devices for every member of your family and when you’re purchasing one eligible device you can get up to 4 more at $0 each with a 3-year term Ultimate Unlimited Family Plan. This offer includes some of the hottest devices including the Samsung Galaxy S II LTE, Motorola RAZR, HTC Raider, Nokia Lumia 710 and many more. All Rogers customers also gain value from many included Rogers services such as Rogers Phone Finder and the Handset Protection Guarantee Program.
What unlimited feature would you use the most in your family?
Katie is a regular contributor to RedBoard
Rogers device subsidies 101: Choose the option that’s right for you
Our friends in legal have asked us to make some edits to this post. In the spirit of transparency, we wanted to let you know that the following text has been changed from when it was originally published. The primary fix is that we’ve re-written to clarify that all customers have a contract with Rogers, even when they choose a no-term, no cancellation fee option.
We know that some of you have had questions about fixed term wireless contracts and why they exist. What you may not know is that Rogers offers you choices, even when it comes to contracts. You can always be without a fixed term contract with Rogers if you choose to pay full price for your device upfront and pay for your services month-to-month.
Why do I need a fixed term contract?
When you enter into a contract, you receive a device or service at a reduced cost. The benefit of signing up for a 1, 2 or 3-year term is the upfront savings you get on the wireless device you want.
Wireless devices can cost hundreds of dollars depending on the model. You can choose to skip the fixed term contract and buy your device at full price, but sometimes, getting a break on the cost of that new quick messaging device, smartphone, tablet or RocketStick makes more sense and is easier on your wallet than paying for it outright.
What if I want out of my fixed term contract? What fees apply
We often get questions about cancellation fees and why they exist. As part of our ongoing commitment to our customers, we’ve implemented a new policy around what happens when customers with a fixed term choose to end their fixed term early.
Here’s the new policy:
- If you received a device subsidy when you signed up, and you want to cancel your service before the end of your fixed term, you will need to pay the Device Savings Recovery Fee (DSRF), which is based on your device subsidy.
- You can find the amount of your device subsidy (economic inducement) in your agreement. To calculate the DSRF, just divide the subsidy you received on your device by the length of your contract in months , multiply that number by the months left in your fixed term contract and of course, add applicable taxes.
- Did you get a bigger subsidy when you signed up because you have a data plan? Rogers offers additional subsidies to customers who sign up for both voice and data plans.
- The Additional Device Savings Recovery Fee (ADSRF) is charged to subscribers with data plans who cancel prior to the end of their term. You can also find the amount of your data plan subsidy (additional economic inducement) in your agreement.
- This is calculated the same way as the DSRF, taking into account the months left in your fixed term contract and the initial subsidy provided to you.
- The one-time service deactivation fee is $12.50 per line and charged to all term customers in provinces other than Quebec and Manitoba if they choose to cancel their services before the end of their fixed term. This fee helps to cover the administrative costs and charges associated with your cancellation.
It’s always important to understand what you’re paying for, which is why we’re trying to make it easier for customers to understand our device subsidies.
Heather is a regular contributor to RedBoard
Smartphones in bed
I’ll admit it. I’m promiscuous when it comes to my wireless devices. I switch back and forth between my BlackBerry Torch and my iPhone. And I use an Android tablet.
I couldn’t live without my gadgets and I’m not alone.
According to research we released yesterday in the first Rogers Innovation Report, Canadians love their cell phones.The vast majority of Canadian smartphone and tablet owners (85%) say they’re attached to their devices.
How attached? Well, one in 10 (11%) say they wouldn’t want to live without them. And four in 10 (39%) Canadians say they sleep with their devices within arm’s reach – either beside them on the nightstand or in their beds.
Younger Canadians are even more attached to their devices. Among Canadians aged 18 to 24, three-quarters (76%) sleep with their phones within arm’s reach and one in four (23%) snuggle up with their devices in bed.
And we want to use them everywhere. One in four Canadians (23%) want to use their devices in the bathroom, with a minority (3%) even wanting to use their devices while taking a bath or shower.
Canadian smartphone and tablet users are also optimistic that new wireless technologies will keep making their lives better. Some 68% of Canadians surveyed said voice interaction with devices, such as Apple’s Siri, will make their lives better, while 61% feel using their devices for purchases will do the same.
What about you? How attached are you to your device? What’s the most unusual place you’ve ever used your cell?
Keith McArthur is Vice President of Social Media at Rogers
Rogers Innovation Report: top technology predictions for 2012
Canadians have high expectations for technology in 2012. Faster network speeds, smaller laptops and more purchases over wireless devices are just some of the predictions for the year ahead.
These predictions come from the first Rogers Innovation Report, a regular report we’ll be doing to get Canadians views on technology.
As the year comes to a close, we focused our first edition of the Rogers Innovation Report on technology predictions for 2012. We asked Canadian smartphone and tablet users if technology makes their lives better and easier and their views on advancements for the next few years. Check it out:
What do you think of the first Innovation Report? Did any of the numbers surprise you?
Miranda is a regular contributor to RedBoard
Globe Trotting Mama talks travel and roaming tips
We recently caught up with Heather Greenwood-Davis, who is currently on a year-long worldwide adventure with her husband and two sons. She is the Globe Trotting Mama – a freelance journalist whose work appears in the Toronto Star, Dabble Magazine, Urbanmoms.ca, Canadian Family Magazine and more.
She is constantly on the move, from one adventure to the next. We were curious to know how a jet setting family like hers spends the holidays. With so many Canadians planning trips abroad over the holidays and 80% of them planning to use technology to stay in touch with friends and family, we wanted to ask Heather how she incorporates her mobile phone into her travels. A recent survey found that almost half (48%) of Canadians will use their mobile phones while travelling during the holidays, so we wanted to know what kind of roaming advice she has for fellow Canadians in the same boat. We’ve equipped her with Rogers wireless services to keep her organized and connected. With her iPhone powered by Rogers along for the ride, she’s been taking work on the road and keeping in touch with loved ones.
Where are you are right now as we speak (Dec. 9)?
I’m currently in Cape Town with my family. Cape Town is a stunning destination with an incredible history and we’ve been able to spend time at amazing places like the One&Only Cape Town resort where we were fortunate to try out everything from the Kids Club to the Spa.
Keeping in touch is important for Canadians while abroad. More than three-quarters (77%) of those Canadians who plan to use their mobile phones while travelling during the holidays said they would be connecting with family and loved ones. How has it been for you in terms of working on the road and staying in touch with loved ones?
It’s hard enough to find the time to write a postcard when you take a week’s vacation, on a year-long trip it’s that much harder. Being able to stay in touch with family and friends and colleagues while I’m on the road has been incredible. Having my iPhone along for the ride has not only made it convenient to stay in touch but has also allowed me to access to sites like Facebook, Twitter and YouTube. It has made keeping our blog up-to-date that much easier. Without the phone? We’d be out of luck.
How and where will you be celebrating the holidays with your family?
We’ll be in Namibia over Christmas. I’m looking forward to taking the kids on their first safari and exploring the people and cultures in the country. A lot of our travel in Namibia will be self-driven and it’s a real comfort to know that even in its most remote areas we’ll have the ability to connect with the world through our phone.
Besides your iPhone, what other technology did you bring with you?
We’re travelling with two laptops and a tablet. It seems like a lot but because we’re also teaching the kids as we travel and we opted not to bring a ton of books along, they need to have an instrument they can use to access the web for learning and the tablet is easy enough and rugged enough to withstand their rough play. I need a laptop for my writing and my husband uses the other to help edit photos, update our website or check sports scores from back home. We are all skype users as well and having the laptops and tablet along with us mean we can chat with family and friends back home easily. It also makes long train rides a little easier on everyone.
Have you been using any travel applications on your iPhone, if so which ones?
I’ve got a ton of favourites and I’m finding new ones all the time. I like the XE Currency App which helps us figure out new currencies as we go. I like that I can keep a list of currencies showing at the same time which means that even if my head is still in Argentinian Pesos, I can also see how many of those are in my South African Rand. The kids like to find new language apps as we travel: They liked Busuu for Spanish and Babelingo for Mandarin. We have Expedia and TripAdvisor on our phone as well which means we can find hotels and get reviews to help us make a decision. And then there are also things like the Maps app which (when coupled with roaming) allows me to make sure the cab is taking us where he says he is; and the iTorch4 app which gives us a great flashlight for searching in the dark in shared hotel rooms. And there are so many more that we’re starting to check out – especially given that we are home-schooling the boys this year.
Many Canadians like you will be abroad over the holidays, with their phone in hand, what kind of advice do you have for them?
I love that Rogers new roaming passes means you know how much you’re spending up front. I’ve had the data roaming situation in the past where you think you’re managing your phone well but come home to an astronomical bill. The roaming options work much better at allowing me to stay in control of how much we consume. I’d also remind travellers to make sure they keep an eye on apps that might be running behind the scenes without their knowledge. The simplest way to be sure is to turn off your apps when they’re not in use. That way you can be certain any data that is being consumed by your phone is being done on purpose.
Thanks Heather. We wish you a happy holiday and look forward to hearing more from you.
Heather will be continuing to travel the world, while connected with Rogers, until July of 2012. We will keep you updated on her journey.
Kaili is a regular contributor to RedBoard
Got a sec? Here’s 3 quick TV and wireless tips from Connected Rogers Magazine
You’re busy. We get it. So our friends at Connected Magazine are always putting together what they call “10 second tips:” quick and easy tips to help you get the most out of your Rogers TV and wireless experience. Here are 3 quick ones:
Create a Rogers on Demand Online Playlist
Want to set up a movie marathon? Why not add 15 minute musical interludes to the mix so you can take bathroom or snack breaks? Just set up a Rogers on Demand Online Playlist so you can play TV shows, video clips, music videos and movies without having to return to the main menu. Here’s how:
- Register for Rogers on Demand Online. It’s free at http://rogersondemand.com
- Sign in and find the shows, movies or clips you like. Click on the + symbol under the item to add it to your playlist
- Click My Playlist when you’re done. To watch your items, just click on one and your playlist will start.
- After your video is done, you can continue to select other videos from your playlist which will be located down the right side of your screen
Check your monthly wireless usage
Are you going to go over your monthly data? How many minutes do you have left? Here’s three ways to find out:
- Go to rogers.com and log into your My Rogers account (or create an account for free). In the wireless section, click Load Wireless Usage and presto! There’s your usage for the month
- Download the free My Account app from your device’s app store. Open it and select Check Wireless Usage. Done.
- You can also find out your usage on your phone. Select Internet from the main menu or just text HOME to 4836 and select the My Account link from your home page. Click More under My Account.
Create a Rogers on Demand PIN Code
New release movies or sporting events on Rogers on Demand can incur rental charges. To rent anything, you must enter your own code. You probably already know that the default code is set to 0000 but if you want to change your PIN, here’s how:
- Press settings twice on your Rogers remote
- Scroll down the list and select Purchase: PIN, Press OK.
- Scroll through and select Enable to activate your PIN code. Follow the prompts and when complete, press Exit.
Did you find these tips helpful? You can download and print this How-To here which includes the above 3 tips and more. You can also find more handy how-to’s here.
Miranda is a regular contributor to RedBoard
Roam around the world with first-ever real-time data usage alerts
Summer is the peak time for hitting the road, flying the friendly skies or riding the rails and we’ve got some news that will help make keeping in touch worry free: introducing our new U.S. and International Roaming Data Passes. We’ll help you monitor your usage with real time alerts while travelling and save you money on roaming costs so you don’t get a bill surprise on your return.
What is the new offer?
Starting as low as $5 per day, there are several options so no matter where you’re going, we’ve got you covered with multiple Day and Week Data Pass options that help you save on standard roaming rates. There are lots of options depending on your travel destination, length of travel and data usage needs. Check out the chart below for the complete rundown of the Day and Week U.S. and International Roaming Data Passes (click to enlarge):
If you’re jet-setting to the beaches in Thailand or backpacking across Europe for the summer you will be able to accurately track your data usage so you will always know how much data you’re using to do things like search for directions on your smartphone or email pictures to your friends back home – a feature only offered by Rogers.
When you begin to access data services on your mobile device while roaming, you will automatically receive a text message with the option to purchase a Roaming Data Pass or continue with the pay-per-use roaming rates.
If you purchase a Roaming Data Pass, you will receive real-time alerts, up-to-date within five minutes, when you use 50%, 80% and 100% of your data, so you will know how much is left in your data bucket. Once you have reached your data or time limit, you will receive a message with an option to purchase an additional pass or continue using pay-per-use data services. In order to continue data roaming, you will have to select one of these options.
If you initially choose to access pay-per-use data roaming, you will be able to access data roaming until you exceed a data usage threshold. Once you have reached this usage threshold, you will be notified and then asked to make a choice to either continue at pay-per-use rate or to purchase a Roaming Data Pass. This way, you avoid all bill surprises from roaming data charges.
How to get it?
Customers have the ability to pre-purchase a Roaming Data Pass up to 30 days prior to using data services in their selected destination. Once purchased, the data pass will automatically activate upon using data services while roaming in the respective region where the Data Pass is applicable.
No need to call in. You can easily add a Day or Week U.S. or International Roaming Data Pass right from your phone. All you have to do is:
- Text “TRAVEL” to 7626 on the Rogers network and a link will be sent to your phone to allow you to purchase the offers.
- From your mobile device, visit www.rogers.com/m/roam
- Or, wait till you land at your destination and follow the prompts on your mobile device to purchase
Want more information about travelling with your phone? Check out www.rogers.com/roaming to learn more about our new Roaming Data Passes, our new unlimited U.S. roaming text messaging offers and our other roaming offers.
Katie Boland is a regular contributor to RedBoard
Rogers confirms LTE deployment; invests in Canada’s “Digital Fast Lane”
Back in October, we announced Canada’s first comprehensive technical trial of Long Term Evolution (LTE) on our wireless network. Well today, we took a major step forward with the announcement that we are beginning a multi-year deployment of LTE wireless technology in 2011.
It’s clear that the world’s wireless products and networks are evolving to LTE and we’re pleased to lead in bringing this technology to Canadians.
LTE is fourth generation “4G” wireless technology that allows significantly more data to pass through a wireless network at faster broadband speeds. For our customers, LTE will truly enable a world defined by data, providing a true broadband experience for HD video streaming, gaming, communications, transactions and other connected experiences through mobile Internet. LTE will drive Canadian innovation and fuel what Nadir Mohamed, our president and chief executive officer, calls the “Digital Fast Lane.”
We’re excited about this news so we wanted to provide an update as soon as we could, but that also means we can’t share specific details yet about when LTE will be commercially available, which devices will be LTE-ready and which cities will get LTE first. We’ll be sure to update you here on RedBoard when more details are available.
Finally, a note on 4G: While there is confusion about what constitutes 4G technology, we won’t use that term to refer to the HSPA+ technology that Rogers first introduced in North America in 2009. When Rogers says 4G, we mean LTE.
Keith McArthur is Senior Director of Social Media at Rogers
February 6th, 2012 a 12:10pm
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