Posts Tagged ‘data’

A Canadian first: Rogers brings customers LTE roaming in the U.S.

RoamingHome or away, I’m always on my smartphone – mapping where to go, looking up restaurants and sharing with friends. Now, Rogers is offering customers LTE roaming in the U.S., allowing travellers to enjoy the same blazing fast speeds they’re used to at home on the Rogers network.

In partnership with AT&T Mobility, we’re excited to be the first Canadian carrier to offer LTE roaming for customers travelling in the U.S. Rogers customers can also enjoy LTE speeds while roaming in Switzerland, Hong Kong and South Korea.

We know our customers want to get the most out of their phones when they’re roaming – and to help, we:

  1. Offer fast LTE speeds with a worry-free $7.99 per day U.S. roaming internet rate
  2. Send you free data usage notifications when you text “usage” to 3330 while roaming in the U.S.
  3. Offer international roaming plans with prices as low as $1/MB and lowered our prices on default international data rates
  4. Send Data Pass customers text alerts when they reach 50 per cent, 80 per cent and 100 per cent of their data usage. To ensure you never spend more than you expect, we stop your data usage once you’ve hit the MBs included in your Data Pass.

Want to learn more about roaming? Read about how Rogers employees used the $7.99/day U.S. roaming internet rate to stay social in San Francisco and share their excitement at a Buffalo Bisons game or visit

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Share wireless internet across your devices with Share Everything

Share EverythingOn a typical day, I’m switching between my smartphone and tablet to live-stream Toronto Blue Jays games, update my social channels and share files. My mom, on the other hand, uses much less data on her Android device as she checks Pinterest and uploads photos of her cat Spencer to Facebook. Now, with the new Share Everything plans, I can share data with my mom, my smartphone and my tablet — up to a total of 10 wireless internet devices.

Rogers has always been at the forefront of data sharing. Way back in 2009, we were the first service provider in Canada to announce data sharing plans. Over the past five years, there has been a surge in wireless internet consumption. By 2017, IDC forecasts there will be more than 49 million connected smartphones and tablets in Canada. To address this growing trend, we’re introducing Share Everything, a new approach to sharing data that will let you share with up to 10 wireless internet devices.

How do these plans work?

Share Everythingplans are now available to new and existing customers to share data with family and friends or use across all of your wireless gadgets.

Unlimited Canada-wide talk and text, call display and voicemail is included for every device connected to your plan. Pick the data bucket that works for you – from 1GB to 15GB – and share it on any combination of smartphones, tablets, the Rocket stick, hub and mobile hotspot– up to nine additional devices of your choice. Your sharing options are also flexible – for example, talk and text phones can be added as one of your devices, allowing someone to access plan features such as unlimited local and long distance calling without using any data.

Customers who bring their own device can save an extra up to $20 off the monthly plan price or the cost of adding a line to their plan. Wireless Home Phone may be added to a Share Everything plan in select markets. For more details, visit

How many devices do you have? Do you share data?

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Julia Dimon’s travel tips

JuliaJulia Dimon knows a thing or two about travelling.

She caught the travel bug on a trip to Italy at 16. Since then, Julia has travelled to 80 countries on all seven continents.

The Canadian writer, who now lives in Los Angeles, is currently taking a Rogers Roamtrip along the Pacific Coast Highway in California. Her road trip started yesterday in L.A., and she’ll make her way to San Francisco by Thursday.

She’s documenting her trip on a Rogers Samsung Galaxy S4 smartphone, that’s enabled with the new Rogers US roaming internet rate. For only $7.99 a day, Rogers customers get up to 50 MB of data.  You can follow Julia’s travels on Twitter or on her blog, Travel Junkie Julia. Of course, we’ll also be posting the highlights from her trip here on RedBoard and on @RogersBuzz.

Before she left, we asked Julia for her travel and technology tips.

How do you use your smartphone on the road? 

I use my smartphone for maps, getting from point A to point B with the least amount of traffic in the quickest amount of time. I also use it for restaurant recommendations or areas of interest that might be nearby.

Was there a trip from the pre-cellphone age where you wished you could access the internet from your wireless device? What happened? 

I went on a road trip with my parents through Arizona when I was a teenager. As a cranky teenager, a family road trip was the last thing I was interested in. I know my teenage self would have wished to have the technology of today, so I could stay in touch with friends, tweet, share photos and stay connected.

Why is it important to stay connected while you’re travelling? 

For safety, for ease, to have information at your fingertips, to stay in touch with loved ones and share the travel experience in real time.

How has technology changed the way you vacation over the past 10 years? 

The ease of acquiring and sharing information has changed the way I travel. With the click of a button you can pull up maps, reviews, apps, language translation services and currency exchanges.

Is there something you used to bring on trips that your smartphone replaces now?

I used to bring paperback guide books with me when I travelled, but having a smartphone changes that. I can now pull up valuable travel info (from maps, to hotels, attractions and transportation advice) using my phone.

What advice do you have for someone planning a U.S. roadtrip? 

  • Don’t get too ambitious with your itinerary. You don’t want to be pulling 10-hour drive days.
  • Make plenty of stops — at least one every two hours;
  • Pack a phone charger for your car;
  • Use these apps:
    • Gas Buddy (Android, iOS, BlackBerry, Windows): Select a city, plug in your zip code and the aggregator will present all of your fuel options by distance and price;
    • SitOrSquat (Android, iOS): A bathroom finder that provides a list of nearby places to make a pit stop;
    • Sites like Groupon, yipit and Living Social have deals to the cities you may be visiting. Sign up and check out the activities they offer.

Rogers and Samsung would like to send you on your own Rogers Roamtrip. Click here and tell us what you would do with the new Rogers $7.99/Day US roaming internet rate. You could win a Rogers Ultimate Roamtrip prize pack: which includes a cash prize of $5,000, a Samsung Note 8.0 tablet and a Samsung Galaxy S4. Contest closes August 15, 2013. Open to residents of Canada who are 18 years or older. No purchase necessary. See full rules for all details.

Where would you go on your ultimate summer road trip?

Update: Aug. 21: We’re happy to announce Victoria Smith from Halifax has been awarded with a Rogers Roamtrip. She is super excited to take her “extremely good-looking” boyfriend to New York this September. While in New York, she’ll be using her new Samsung Galaxy S4 smartphone to stay in touch with friends, snap photos, and resolve arguments she has with her boyfriend. Her new Samsung Galaxy Note 8.0 LTE tablet will be used to take and view pictures, keep up with work and play scrabble. Thank you to everyone who participated in our Rogers Ultimate Roamtrip Contest! We’ll stay in touch with Victoria as she travels to the U.S. in the fall and share her experience here on RedBoard.

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Tweeting away at the Buffalo Bisons game

Bisons gameI’m the kind of person who always has to be connected.

While I work in social media (catch me @RogersSarahM) I’m also active on social networks — particularly Twitter — in my downtime. It’s rare to see me without my smartphone in hand.

I’m also a huge fan of the Toronto Blue Jays baseball team, so I was so excited about a summer road trip to the U.S. to see the Jays Triple-A farm team, the Buffalo Bisons I wasn’t sure if I could live without my phone.

Normally, I turn off my roaming internet when I cross the border. But this time, thanks to the new Rogers U.S. roaming internet rate, I didn’t have to. For $7.99, I got 50 MB of data for 24 hours. That was more than enough for me to tweet, Instagram and Vine my way through my 24 hours in Buffalo (not to mention use Google Maps when I got lost).

How it worked

My husband and I decided to walk across the Rainbow Bridge from Niagara Falls, Ont., to Niagara Falls, N.Y. Once we got through customs on the other side, I got a text message from Rogers telling me I was roaming and would be charged the $7.99 rate. There was nothing for me to subscribe to, and I didn’t need to call ahead, it just happened.* So easy!

One of the first things I did with my data was to check-in on FourSquare, naturally.

As we navigated our way to Buffalo, I looked up our hotel on Google Maps as well as where we would be eating dinner.

But the game was where I really made use of my data.

When I attend events, especially baseball games, my tweeting goes into overdrive. Thanks to the U.S. roaming rate, I was able to do the same at the Bisons game.

I sent out tweets, shared photos and even shot videos on Vine as I normally would do at a Toronto Blue Jays game. In total, I sent nearly 40 tweets, created four Vine videos, and posted seven photos to Instagram and on Facebook.

I knew I didn’t have to worry about my usage, because as part of the U.S. roaming internet rate, Rogers would send me a text message when I hit 90 per cent of my data (used 45 MB). Of course, I did all my social media activity without coming close to the 50MB — so there was no need for a text message alert! On top of that, I could check my usage at anytime by texting 3330, as my colleague Katie did when she was in San Francisco.

Before the U.S. roaming internet rate, I would have switched my phone into airplane mode before I crossed the border, but now I’m able to stay connected just like when I’m at home. Now I can travel and keep my fellow fans up to date on every pitch, catch and stadium hotdog!

* Existing customers in Quebec and Newfoundland may need to sign up, one time only, by visiting on their mobile device.

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Staying social in San Fran while tracking my data usage

Katie in San FranIt can be tough when a good friend moves out of town, but the upside is being able to visit them in their brand-new city. When my friend Katie moved to San Francisco a couple years ago, I was sad to see her leave but I was very excited to visit and explore her hometown for a week.

Golden Gate Bridge, Alcatraz, The Castro, cable cars, the Full House at Alamo Square – I wanted to see it all and I wanted to share my experiences with my family and friends back home at the same time. Mainly so my mom wouldn’t worry, but also because I enjoy staying connected to friends wherever I am. I’ll admit it: I’m bad at putting the smartphone down, even when I’m on vacation.

This was my first chance to try our new U.S. roaming internet rate and to see just how much wireless internet access I’d need to keep everyone updated. It was really convenient because I didn’t have to purchase anything ahead of time; I just started surfing the web. The rate offers 50 MB of wireless internet per day for just $7.99, and I was surprised when I easily stayed within the limit. From sharing videos and photos on Instagram to checking maps, sending tweets and chatting on Facebook, I used my phone when I needed and when I wanted without breaking the bank– all in all, it felt very liberating.


Using my Samsung Galaxy S3, I was able to check my daily data usage in the ‘Settings’ application under ‘Data usage’ by moving the blocking chart to each date. In the photo example (left), you can see that on June 25, the day I took an epic bus trip around San Francisco with Katie, I only used 18.46 MB which included uploading a video to Instagram of Haight Ashbury – the neighbourhood I would have loved to be a part of back in the 60s. You could also take advantage of the real time usage tracking by texting ‘usage’ to 3330 to receive a text message telling you exactly how much data you have used that day.

When I wasn’t using my device, I restricted background applications under ‘Data usage’ by pressing the left button to pull up an additional command bar. This way, I made sure I knew exactly what data my device was using – even when it was sitting in my bag.

Overall, I had an amazing time with one of my best friends and I was able to share my experiences with all my friends and family throughout the trip. To learn more about how you can manage your wireless settings when travelling check out Tech Essentials and our full suite of roaming options.

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U.S. roaming: What you need to know to make an informed choice

Cellphone with U.S. destinationsVacation season is in full swing, and we know everyone likes to stay in touch with friends and family when they’re on the road.

With so many options out there, choosing the right plan to keep your smartphone running while you’re travelling in the United States can seem daunting.

One of the biggest battles is deciding between a roaming carrier option or purchasing a local pre-paid SIM card. Here’s how the options stack up:


Rogers Prepaid SIM
Device Keep your existing handset Pay to unlock your handset or purchase a second device for your trip
Phone number Maintain your existing phone number and address book – keeping communication easy Switch to a local number – which friends and families may not recognize when you call or text.
Coverage Extensive coverage thanks to 22 direct roaming relationships. Access to a single operator’s network.
Speeds Access to 3G/4G data speeds on partner networks. Customers may be limited to 2G data speeds only.
Billing Keep tabs on your spending with one single bill that includes all your wireless services and roaming. Track spending on prepaid SIM cards in addition to your bill for your services at home.


And roaming with Rogers has gotten even easier, with the launch of our new worry-free U.S. roaming internet rate. Now when customers cross the U.S. border they can use internet at the new rate of $7.99 per 24 hour period for up to 50 MB of data. The rate automatically applies so customers do not need to purchase a roaming pack in advance. Existing customers in Quebec and Newfoundland may need to sign up, one time only, by visiting on their mobile device. For more information, visit

Jennifer is a regular RedBoard contributor. 

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How to roam worry free in the U.S. this long weekend

Cellphone with U.S. destinationsLong weekends see Canadians heading to the border in droves. Whether you’re heading south to spend time at the cottage, hit up the outlet malls or visit a tourist destination, we know the urge to have email and social media at your fingertips doesn’t disappear when you cross the border into the United States. Last week, we told you about our new worry-free roaming internet rate, giving customers access to up to 50 MB of data for $7.99 per 24 hour period. But how does it work?

How to take advantage of the new rate

When customers cross the U.S. border and turn on their Rogers smartphone, they are greeted with an SMS message that explains the new $7.99 rate has taken effect. The new affordable daily roaming rate automatically applies so customers do not need to purchase a roaming pack in advance. Existing customers in Quebec and Newfoundland must opt-in, one time only, when they receive the welcome message.

50 MB is enough data to load up to 50 maps, 200 web pages, 1,000 emails, 128 photos or 5,000 tweets.

That’s a lot of sharing. In fact, more than 95 per cent of our customers use less than 50 MB of data per day on Rogers network in Canada. While in the U.S., customers can also send a free text with the word “usage” to 3330 to get updates on their wireless internet usage when they are using the $7.99 rate.

Here are a few more tips, from TechEssentials, to help you control your data use when you’re on the go.

Disable apps you don’t need

Some devices allow applications to run in the background even when they’re not in use – a total waste of data. So make sure you review what apps are running and close any you don’t need before you hit the road.

Turn off the email push

Getting alerted the second an email arrives is certainly handy, but you’ll save data while you’re away by going into your email settings and turning off the automatic refresh and setting your email to “pull,” which tells your device to only download new emails when you manually check it.

Take advantage of Wi-Fi

By using Wi-Fi for activities that consume a lot of data, you can stretch your roaming data even further and save those megabytes for checking in with friends and family, finding out the address of that must-hit shop and other things that just can’t wait.

For more information, visit

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Worry-free U.S. Roaming Internet Rate now available from Rogers


Whether you’re sharing an Instagram photo of a culinary treat, updating your status on Facebook or checking in with your pet, you love to stay connected when travelling.

The majority of Canadians – 70 per cent, according to a national survey conducted by Head Research for Rogers – want to keep using their smartphones after they cross the border. Whether you’re sharing an Instagram photo of a culinary treat, updating your status on Facebook or checking in with your pet, you love to stay connected when travelling.

They’re using maps (71 per cent), researching places to eat and things to do (61 per cent) and checking the weather (57 per cent) and their flight status (58 per cent).

But it’s not just for trip planning purposes that smartphone users are staying plugged in. According to the survey, 40 per cent want to post updates on social media and/or share their travel photos. The majority, 58 per cent, want to be able to post to Facebook while in the U.S. and nearly three-quarters of Instagram users want to share their photos when travelling for personal reasons.

Women (62 per cent) are more likely than men (55 per cent) to share tales from their travels with their friends on Facebook, the survey found. The gender divide is less apparent for Instagram (31 per cent women, 27 per cent men), Twitter (26 per cent and 27 per cent) and Pinterest (14 per cent and 12 per cent).

And being on vacation is no excuse to go incommunicado. Eight out of 10 travellers want to use email to keep in touch with family, friends and work, while three-quarters of pet-owners would like to be able to check in on fluffy via email updates while they’re away.

Want to stay connected on your next trip? Rogers has launched a new worry-free U.S. roaming internet rate. For $7.99 per 24 hour period, customers travelling in the U.S. can access up to 50 MB of data, nearly twice the data Rogers customers typically use per day while in Canada. That’s enough data to load about 50 maps, 200 web pages, 1,000 emails, 128 photos or 5,000 tweets. While in the U.S., customers can text the word “usage” to 3330 to get updates on their roaming internet usage when they are using the $7.99 rate. For more information, visit

How do you use your smartphone when you’re on the road?

Jennifer is a regular contributor to RedBoard.
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Coming soon: Rogers LTE brings fastest BlackBerry Q10 experience to Canadians

BlackBerry Q10 Smartphone Exciting news BlackBerry® 10 fans! When the new smartphone launches this spring, Rogers will be the first Canadian carrier to bring its customers the BlackBerry Q10 device that supports the blazing fast  2600 MHz LTE spectrum band. The BlackBerry Q10 smartphone will be available in both black and white, but Rogers customers will be the first to have access to the white model.

The BlackBerry Q10 smartphone includes the physical QWERTY keyboard and a touch screen combined with the power of the BlackBerry 10 platform – perfect for people who love to communicate and collaborate on-the-go.

What makes this BlackBerry so fast? 

The BlackBerry Q10 smartphone is built to run on the 2600 MHz LTE spectrum band with Rogers LTE, Canada’s fastest wireless internet. Rogers has more 2600 MHz spectrum band deployed than any other carrier in Canada, so if you’re looking for speed, this is the place to get your device.

With the BlackBerry Q10 smartphone on the Rogers LTE network, you’ll be able to do more with your device, such as live stream HD sports with no buffering, download large files quickly and stream music at faster speeds. And we announced last month we will expand our 2600 MHz LTE spectrum  to 44 new markets this spring.

Want your smartphone in white?

Device colour can be very important, maybe to add a little personality or match your handbag. Whatever the reason, Rogers customers will be the first to get the BlackBerry Q10 smartphone in white.

How do I get one?

The BlackBerry Q10 smartphone will be arriving at Rogers retail locations across Canada in the coming weeks starting at $199.99 with select three year plans. Current Rogers wireless customers can reserve this device now on the Rogers Reservation System and pre-orders for new customers are now available at

Update, April 23, 2 p.m.: We’re happy to announce the BlackBerry Q10 will be available in-store at Rogers retail locations on May 1.

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Rogers LTE Network: Expanding to a market near you this spring

LTEWeekends and sunny weather can move at a crawl, but when it comes to streaming my favourite song on the way to work or downloading a report before a meeting, I’m thankful for the fast LTE speeds on my smartphone. So I’m excited to share that our Rogers LTE network, Canada’s fastest wireless internet, will be bringing its speed to 44 new markets in Atlantic Canada, Alberta, Ontario and Quebec this spring.

Today, we’re announcing that over the next couple months, we’ll be launching LTE in Saint John, New Brunswick; Medicine Hat, Alberta; Sault Ste. Marie, Ontario; Guelph, Ontario; Muskokas, Ontario; Collingwood, Ontario; and multiple cities in Quebec. We’ll announce the other 38 markets in updates to this post over the next couple months.

We’re also excited to confirm that Rogers will be making its 2600 MHz LTE spectrum band available in all 44 markets, and 34 of the 44 new markets will offer theoretical network speeds of 150 Mbps. Rogers has more LTE network deployed in the 2600 MHz spectrum band than any other carrier in Canada.

What does 2600 MHz LTE mean to Rogers customers?

The 2600 MHz LTE spectrum band delivers higher speeds over the same distance, allowing Rogers customers to experience even faster service. It’s like how a train track allows you to commute even more quickly, but in the case of LTE, it means even faster internet for you.

How do I access it?

To take advantage of the 2600 MHz spectrum, you need to be in one of the 2600 service areas and use a 2600-enabled device such as the LG Optimus G 2600 or the LTE Rocket™ hotspot. More 2600-enabled devices will be coming to the network this spring.

In the coming months we’ll be expanding our network to these 44 new markets and growing our lineup of LTE and 2600-enabled devices. Bookmark this page for updates as we expand our LTE and 2600 coverage, or visit

Update, April 22, 9 a.m.: We’re happy to announce we are rolling out our LTE network in seven new markets today, including Airdrie, Alberta; Langley, B.C.; and the following regions of Ontario: Keswick; Hamilton, including Grimsby; Orillia; Stratford; and Ottawa, including Kanata, Nepean, Gloucester, Stittsville and Cumberland.

Update, May 1, 9 a.m.: We’re excited to announce we have rolled out our LTE network to a number of new markets in Ontario, including Chatham; Milton; Sarnia; Woodstock; Orangeville; Brantford; Collingwood; St. Catharines Greater Area markets including Fort Erie, Port Colborne, Welland and Pelham; and Greater Toronto Area markets including King City, Bradford, Whitchurch-Stouffville, East Gwillimbury, Georgetown and Halton Hills. Our LTE network has also expanded to cover Kentville, N.S., and Lloydminster, Alta.

Update, May 17, 9 a.m.: This week we launched our LTE network to a number of new markets including Brooks, Cochrane and Canmore, Alta. and Sault Ste. Marie and Muskoka, Ont. We also expanded our LTE network to Saint-Georges, Que.; Sydney, N.S.; Bathurst, N.B and expanded our coverage in the Moncton, N.B., area.

Update, June 3, 9 a.m.: Today, we’re rolling out our LTE spectrum to La Baie, Que.; Victoiraville, Que.; Saint John, N.B.; Parksville, B.C.; and expanding our coverage in Halifax, N.S.; Trois-Rivieres, Que.; and Victoria, B.C.

Update, June 17, 12 p.m.: We’re happy to share today that we’ve rolled out our LTE  network in Quebec, to Baie-Comeau and Saint-Jean-sur-Richelieu and expanded our coverage in Hull; in Medicine Hat, Alberta; and in Manitoba to Winnipeg, Brandon, Grand Beach and Victoria Beach. We have also expanded our LTE network to Grande Prairie, Alta.

Update, July 3, 9 a.m.: Today we’re lighting up our LTE network in six new regions, including Truro, N.S., Fort Saskatchewan, Alta., Chilliwack, B.C., Joliette, Que. Lennoxville, Que., and Spruce Grove/Stony Plain, Alta. We also expanded our coverage in the Greater Montreal Area.

UPDATE, Aug. 9, 2013, 9 a.m.: We’re happy to share today that our LTE network is now available in Red Deer and Fort McMurray, Alta.; Prince George, Vernon, Campbell River, Nanaimo, Kamloops and Penticton, B.C.; Steinbach and Selkirk, MB.; and Trenton and Belleville, Ont.

UPDATE, Sept. 11, 9 a.m.: Today we’re happy to announce our LTE network is now available in Courtney-Comox, B.C.; Wolfville, N.S.; and Lethbridge, Okotoks and Strathmore, Alta.

UPDATE, Oct. 8, 9:30 a.m.: We’re pleased to announce we are rolling out our LTE network in fifteen markets today, including Caledon, Midland, North Bay, Peterborough and St. Thomas, Ont.; Fort St. John and Shawnigan, B.C.; Chestermere and Leduc, Alta.; Charlottetown, P.E.I.; and Fredericton and Miramichi, N.B. Today, Rogers is also the first to bring LTE coverage to Antigonish, Fox Harbour and New Glasgow, N.S.

Update, Jan. 6, 10:45 a.m.: Today, we’re bringing LTE speeds to customers in various regions of Quebec, including the Greater Montreal Area (East), Granby, Lachute, Saguenay, Saint-Hyacinthe and Bromont. We’re also proud to announce we’ve achieved our goal of launching 95 new LTE markets in 2013. More to come in 2014!

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