"Hello Linda, if you feel that someone may be using your connection without your permission I would strongly suggest changing the WiFi password to restrict the access."
"If someone downloaded a movie from my IP address...they have hacked in! No one in my family has ever downloaded a movie. I have watched TV, but never downloaded. Just saying"
"Hello Janet, as this is not a support channel we wouldn't be able to look into that directly for you however our support team would be happy to help. Reach out to them @RogersHelp"