Posts Tagged ‘Cable TV’

Poll shows Canadians want more flexible TV options (and we agree!)

Family TVHappy with the variety of channels you get in your TV package, but want more control over what you’re surfing? You’re not alone.

While more than 70 per cent of Canadians are happy with the number and range of channels they get in their cable packages, more than 86 per cent want more flexibility and choice in the channels they receive, according to new poll by Harris/Decima, on behalf of Rogers.

The poll also found:

  • 78 per cent of respondents subscribe to a cable or satellite service;
  • 60 per cent would pay extra per channel, but 64 per cent say they like having access to TV packages that offer multiple channels and programs in one bundle.

We know our customers want more choice. In 2011, Rogers rolled out a flexible TV packaging trial in London, Ont. More than 1,000 customers were offered the trial’s basic cable package, with the option to add individual channels of their choice in increments of 15, 20 and 30 from more than 100 options. The majority subscribed to these incremental packages, while 8 per cent of customers chose not to subscribe to additional channels beyond their basic package.

Sounds good right? So why haven’t we rolled this out more broadly? Chief Marketing Officer John Boynton told us there are structural barriers preventing us from giving customers what they want.

“The results from our London trial clearly show our TV customers embrace more choice when it comes to their TV packaging and we want to offer it,” said Boynton. “We’ve been advocating change for several years and believe a thorough review of the entire broadcasting system is necessary so we can deliver for our customers.”

While we continue to push for more flexible TV packages, we also want to hear from you. We’re continuing our dialogue with the public around the future of television on our Future of TV forum.  To participate in the forum, log in with your My Rogers username and password. You don’t need to be a Rogers customer to get a My Rogers profile.

We asked people on the street what they would change about their cable TV experience. Watch the video to find out their answers:

Update: Feb. 25, 2014: Last week, the CRTC launched an interactive questionnaire, called Choicebook, as the second phase of its consultation. It’s based on the submissions made to the CRTC during phase one last fall. You can make your voice heard by filling out Choicebook before March 14.

What changes would you make to the current television landscape?

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We want to hear your thoughts about cable TV in Canada

Cable consultationThere has been a lot of discussion around the future of television in Canada.

In last month’s Speech from the Throne, the federal government came out in favour of more flexibility for Canadians when it comes to choosing their cable package. Just after that, the CRTC launched a consultation into the future of television in Canada. 

Rogers agrees that there should be more flexibility in packages for Canadian consumers. It is something we have supported because we know it’s important to our customers.

We’re interested in hearing from you about what you want as a cable customer. To that end, we’re launching a number of different ways you can reach us, beginning with a CRTC Consultation Board.

This board will house three topics where we encourage you to join in the conversation: Flash Conference, Let’s Talk TV and More Information on Cable TV.

Here’s a bit more information about each topic:

  • Flash Conference: This will be a virtual flash conference, which is a current initiative from the CRTC’s consultation. All of the posts here will be collected and sent to the CRTC as part of the consultation process;
  • Let’s Talk TV: This will be a place where you can ask us your questions about the cable TV system. As your community manager in the CRTC Consultation community, I’ll be sure to get you an answer;
  • More Information on Cable TV: This is where you can post links to related reading around cable TV in Canada and have discussions around what you’re learning.

The community is open to all Canadians to help them read and understand the choices ahead. To join the CRTC Consultation Board, you’ll need a My Rogers username and password. You don’t need to be a Rogers customer to sign up for a My Rogers account.

Additionally, we’ll be holding a special Google+ Hangout flash conference for anyone who is interested in taking part. Please leave a comment on this post if you’re interested in joining, and we’ll be in touch in the near future.

Are you interested in more flexible TV packages?

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It’s time for more flexible TV packages

In last week’s Speech from the Throne the federal government  came out in favour of more flexible TV packages for Canadian consumers.

This is something we’ve been advocating for years because we know it’s important for our customers.

“We are fighting aggressively for more-flexible packaging options,” Rogers senior vice president of content David Purdy told the Reuters news service last month.

Two years ago, we piloted a “pick and pay” cable TV service for our customers in London, Ontario. What we learned is that there are very real structural barriers that prevent us from delivering what customers want on a broad scale.

We look forward to an open dialogue with Ottawa, and to participating in the CRTC’s consultation on the future of television, which will launch on October 24. It’s an opportunity to hear from Canadians and to support changes in broadcasting regulations that will give Canadians more flexible packaging options. We encourage you to make your views known at www.crtc.gc.ca/eng/talktv-parlonstele.htm.

Do you want more flexibility in your cable TV packages?

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The future of television has arrived: Rogers introduces NextBox 2.0

Rogers NextBox 2.0Do you still rush home to catch your favourite show live or hope that no one else has called “shot-gun” on the good couch…or the remote control?

Those days are a thing of the past. Today, we’re introducing the next big thing in TV from Rogers: NextBox 2.0, a suite of new features for Rogers cable customers in Ontario that delivers a TV without borders experience, any time, in any room of your home.

What’s new?

  • Whole Home PVR: Now with a single PVR, you can watch your recorded shows from any TV in your home with a NextBox HD Terminal. Why it’s cool? Let’s pretend I’m a huge fan of The Bachelor (who’s pretending? I love it!). I’ve recorded it and can’t wait to see the most dramatic rose ceremony yet, but I’m dozing off on the couch. Now I can seamlessly switch the show to the bedroom and watch the big reveal in the comfort of my bed. You can even watch the same recorded programs in up to 4 rooms at once.
  • Rogers Live TV: Stream 22 live TV channels on your iPad or Samsung Galaxy 10.1 tablet using your home Wi-Fi connection. Why this is a life changer? Say I’m watching a cooking show and instantly get inspired to whip up a dish along with the TV host; I can switch the live show to my tablet into the kitchen and live stream the show while I embark on my culinary adventure.
  • An enhanced interactive TV guide: A sleek and intuitive new HD interface, with advanced search capabilities. Why do I love this? Because I can customize and build personalized channel guides and easily search for that show everyone is buzzing about, while never losing sight of the current episode. The new on demand portal makes it easier to check out what’s new on Rogers On Demand Channel 100.
  • More tailored cable and internet packages: Usage-based packaging options. What does this mean? It means I can choose the services best suited to my TV and internet needs. All packages come with a discounted monthly TV service, NextBox 2.0 free for 6 months and a PVR Extender that allows you to record and store even more of your favourite shows! Whether you watch a little TV or a lot, there’s a variety of packages available to suit your needs.

With NextBox 2.0 home entertainment is now on your schedule and on the screen of your choice. Speaking of entertainment on any screen of your choice, Rogers On Demand Online has a new name: Rogers Anyplace TV.

It’s still your online entertainment destination or your favourite on-demand primetime TV shows, kids programming, specialty channels, movie rentals, and live streaming sports action – just with a different name. The new name captures the next step in TV entertainment. It’s about streaming sports action while you’re commuting or enjoying the latest episode of 30 Rock on your mobile when you’re waiting in line. It’s entertainment right at your fingertips.

In addition to watching your favourite programming online on your PC, you can also watch on your smartphone, tablet and Xbox 360.

Got a special place in your heart for Rogers On Demand? Your favourite On Demand hotspot on channel 100 will be keeping the Rogers On Demand name alive.

You’ll be able to see the new name starting now at RogersAnyplaceTV.com and over the next couple months, you’ll start to see the name changing for the mobile app and Xbox platforms.

Which room do you think is the best for TV viewing? Join the discussion on Twitter by using or following #NextBox.

UPDATE (February 27, 2012, 6:43 a.m): Looking for more information on NextBox 2.0? Take a look at this video to see it in action:

UPDATE (February 29, 2012, 4:18 p.m): If you are an existing Rogers Digital TV customer with a NextBox HD Terminal (Cisco 4642) and/or NextBox HDPVR (Cisco 8642) and wish to get the new guide, just complete the form here: www.rogers.com/enhancedguide to upgrade to the Rogers Enhanced Guide, at no additional cost.

Just click on the “Can I Get It” tab and fill out all the necessary boxes on the form and press ORDER NOW. It will take up to 72hrs to process. Once you’ve filled it out, it will update all of your compatible digital set-top boxes in your home.

Kaili is a regular contributor to RedBoard

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Choose the TV YOU want: Rogers trials new flexible TV package

Rogers TVYou asked us for more choices and told us you want to build your own TV packages and pay for the channels you like to watch.  So today, we’re launching the trial of a new TV offering that is designed to do just that.

From now until the end of March 2012, Rogers customers in London, Ontario will be the first to try the Rogers Digital Starter Pack, a pilot program designed to give you the flexibility to customize your TV package, while enjoying all the benefits of a digital cable service with features like Rogers On Demand.

Here’s how it works:

The Digital Starter pack comes with a set of core TV channels, which includes channels that we as a cable company must carry.  You get 86 standard channels for $20.29/month.

You can order the Digital Starter Pack and then choose any additional 15, 20 or 30 channels from a list of more than 100 options, starting at $26.38/month.

These prices include all monthly fees such as the Local Programming Improvement Fund fee, which the government requires us to charge. Prices do not include applicable taxes.

This is one way we’re moving toward giving you the most flexible TV choices.  And, while it’s only available right now to our customers in London, Ontario, we want to hear from you.  Would you sign up for the Digital Starter Pack and Mix Pack options if it was available in your area?

UPDATE: (December 5, 2011, 5:02 pm): We know some of you have been looking online for details about the Digital Starter Pack and the channels that  are part of the offer.  Click here for the full package details. Remember, this trial is only currently available to customers in London, Ontario.

Carly is a regular contributor to RedBoard

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You click, you score: Rogers On Demand Online launches Leafs live streaming

Leafs live streaming on Rogers on Demand OnlineBeginning today, Rogers On Demand Online will be live streaming Sportsnet and Leafs TV games at www.rogersondemand.com/leafs, free, for customers who subscribe to Sportsnet and Leafs TV with their cable package. With all of the regular season games broadcasted on Sportsnet and Leafs TV, plus additional on-demand programming such as Game In Six Minutes or Game In One Hour, RogersOnDemand.com is the place to be for the best Leafs content.

All Rogers Cable TV customers within the Leafs broadcast territory will be able to receive 29 online streaming Leafs games as part of their cable package by simply registering and completing their Rogers account profile at www.rogersondemand.com.  Subscribers to Rogers DigitalVIP package will be able to stream an additional 12 games for a total of 41 games.

Rogers On Demand Online has become one of the top spots for sports viewing with live streaming of Toronto Blue Jays games and Rogers Cup matches this year, as well as the FIFA 2010 World Cup. Combined, all live streamed sports events have resulted in over half a million live streams to the site. We know Canadians love hockey and the Leafs live streaming is just one of the ways we’re helping to enhance your hockey viewing experience.

We’re celebrating everything Leafs this week with a Rogers On Demand Online Leafs live streaming giveaway! Just tell us in the comments section of this post, in 100 words or less, about the most memorable Leafs game you’ve ever watched and you could win one of 10 Dion Phaneuf or Phil Kessel autographed Toronto Maple Leafs replica jerseys.

UPDATE (October 24, 2011, 12:00 pm): The contest is now closed. Thanks to everyone for your sharing your favourite Leafs memories with us! We’ll be announcing the winners of the jerseys both here on our blog and on our Twitter account, @RogersBuzz. The post will remain open for comments, so you can continue sharing your Leafs memories, however, any comments received after 12:00pm on October 24 will be ineligible for the draw for the jerseys.

UPDATE (October 26, 2011, 11:18): Congratulations to Jeff, Justin, Alex, Shaun, Stephen, David, Katelyn, Aline, Isabella and Mike S – the winners of the signed Phaneuf and Kessel replica jerseys. Your prizes are in the mail and should arrive soon. Thanks again to everyone who participated and shared their favourite Leafs memories!

Sharon is a regular contributor to RedBoard

Contest closes at 12:00 p.m. ET on October 24, 2011. Open to residents of Canada who are 18 years or older, excluding residents of Quebec. To enter, tell us in 100 words or less, on the RedBoard blog, about the most memorable Leafs game you’ve ever watched.  Prize: Participants are eligible to win one (1) of ten (10) Toronto Maple Leafs autographed jersey valued at approximately $250.00 each—only one Jersey per winner. One entry/person. Odds of winning depend on the number of eligible entries. Mathematical skill-testing question to be correctly answered to win. No Purchase Necessary. Full rules here.

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Rogers Remote TV Manager: schedule TV recordings from anywhere, anytime

Rogers Remote TV ManagerWe’ve all been there. Tied up in a long lineup or stuck in a meeting that’s running longer than expected when you suddenly realize that you forgot to set your PVR to record the latest episode of True Blood. Now, you can keep your cool knowing that you won’t miss a second of your favourite show thanks to Rogers Remote TV Manager.

The new service offers you the freedom and flexibility to manage your 8300 HD PVR through a web portal or free mobile app. Right now, the web portal and iPhone app are available for customers in Ontario, and in the coming months, apps for Blackberry and Android will be available.

What does it do?

From the web portal or the app, you’ll be able to:

  • Easily manage and schedule your recordings without being in front of your TV
  • Review scheduled and recorded programs
  • Delivers advanced search capabilities for TV shows and PVR Program content (actor, director, keyword, and channel name)
  • Browse the on-screen guide to find your favourite shows
  • Quickly see how much space is available for recordings

How can I get it?

First, you need to ensure you have an eligible HD PVR box and a Rogers digital television service subscription. Currently, Rogers Remote TV Manager is only available to customers in Ontario with the Scientific Atlanta 8300 HD PVR.

To use the Remote TV Manager online, you need to sign in, or register with MyRogers. Under “Cable Television,” you’ll see Remote TV Manager. You will be notified here if you do not have the eligible hardware or if you need to register your TV account to your MyRogers ID using your account number.

If you’re an iPhone user, you can download the app from iTunes. You need to have iOS 4 on your iPhone for the app to work.

Not a Rogers wireless customer? No problem. Rogers Remote TV Manager can be downloaded and used on any compatible mobile device on any wireless carrier.

Currently the service is only available in Ontario. We’ll let you know when we have information to share about availability for customers in other provinces.

How do I use it?

You can find detailed instructions on how to use the app on Rogers.com here.

You can also check out a detailed How-To guide on both the web portal and the app from Connected Magazine.

What about Android and BlackBerry customers?

A Rogers Remote TV Manager app will be available for Android from the Android Market this summer. We’ll let BlackBerry customers know when they can expect the app as soon as we have more details to share.

Have you tried Rogers Remote TV Manager? What do you think?

UPDATE (August 9, 2011, 10:23 am): As promised, Rogers Remote TV Manager app is now available for Android. To download the app, just search “Rogers Remote TV Manager” in the Android Market.

UPDATE: (October 20, 2011, 4:41pm): The Rogers Remote TV Manager is now available for BlackBerry smartphones! With the new app, Rogers customers with Black Berry OS 4.6 or higher, can manage their HD PVR from anywhere.  It’s easy, convenient and free! Check out the details at BlackBerry App World.

Sarah Daly is a regular contributor to RedBoard

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‘Tis the season for festive flicks, holiday apps & karaoke

holidays fireplace Rogers

I love this time of year. ‘Tis the season for entertaining – and for being entertained.

It’s also a great time of year to be a Rogers customer as we have loads of ideas to make the most of the festive season whether you’re at home in front of your HD TV, your computer or on the go.

Here are some fun things sure to create a smile over the holidays:

    • Peruse the holiday folder on Rogers On Demand (Digital Cable TV channel 100). It has heartwarming classics like It’s A Wonderful Life and hilarious hits like National Lampoon’s Christmas Vacation, as well as more recent holiday favourites like Elf and The Polar Express. Many of the flicks are available in HD.
    • Click on the Holiday Channel on Rogers On Demand Online (RODO) for holiday episodes of popular TV series, like Glee and Modern Family. You can also rent holiday favourites on RODO like The Muppet Christmas Carol and Santa Claus: The Movie.
    • Set the mood for your holiday get-together with commercial-free hits from the Galaxie music channels – available both on Rogers On Demand and RODO. Holiday music genres include Traditional Holiday (channel 710), Smooth Jazz Christmas (channel 744) and Franco Fête (channel 750). If you’re not looking to have holiday music at your party, we’ve got dozens of other channels from ambient to country to top 40.
    • Keep partygoers warm and toasty with The Fireplace Channel (HD channel 574; SD channel 204; channel 100) or kick your party up a notch with Karaoke On Demand (channel 100) – just be careful, you may not get rid of your guests until the wee hours of the morning.
    • Grab some great holiday-flavoured apps for your smartphone. Vancouver’s Breakfast Televison recently featured Dustin, one of our Data Guyz, talking about the No More Socks, Point Inside and Postcards from Santa apps. Check out the clip below:

How are you planning on entertaining this holiday season?

Stacey Fowler is a regular contributor to RedBoard.

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Rock out at work or on the go with RODO Galaxie channel

rodo-galaxie

If you’re a Digital Cable customer, you likely know about the Galaxie music channels that allow you to listen to commercial-free music channels through your home theatre.

Now, you can get Galaxie through Rogers On Demand Online (RODO) – giving you the ability to listen to 40 non-stop music channels at work, school, the coffee shop or in another room while the TV is being used to play video games.  Music genres include pop, rock, jazz, country and classical with numerous sub-genres for each, such as Remember the 80s, Urban Beat, Hot Country and Rock Alternative. From now until Christmas, there are also three holiday-themed options: Traditional Holiday, Franco Fete and Smooth Jazz Christmas.

The online Galaxie channel has the exact same music options as those on your TV but a different look and feel. It includes album covers, previews of what song is coming up next and what’s been played over the past 24 hours.

Log in and rock out
To access the channels you need to be a Rogers cable subscriber and log in to RODO at rogersondemand.com. Next, click Channels and then the Galaxie logo . You can also bookmark rogersondemand.com/galaxie. (If you haven’t signed up for RODO yet, just click the join button located in the top right hand corner of the site and then follow the links to register).

Anyone streaming from a location in Canada can access RODO but being a Rogers customer has its benefits, including access to live streaming events, sneak previews of TV shows and specialty programming tied to your cable account such as these Galaxie music channels.

How do you use the Galaxie music service? What’s your favourite genre?

Richard Bloom is a regular contributor to RedBoard

 

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More Hannah, Mickey & Winnie, how and when you want it

Hannah MontanaWarning: unless you are a parent, please disregard this blog post. It contains Hannah Montana.

Though my three-year-old daughter loves her Treehouse, it’s only a matter of time before she grows into the kiddie TV big leagues. Yes, I’m talking Playhouse Disney and then Family Channel.

Parents with older kids and tweens know names like Mickey Mouse, Winnie the Pooh, Hannah Montana and Baxter well. And now, Rogers is bringing you this programming at your convenience and at no additional charge for Rogers Digital VIP customers.

Here’s how you can find it on Rogers:

On TV – Rogers Digital VIP subscribers can now find Playhouse Disney on channel 218, and Family Channel remains on channel 225.

On Demand – Go to the new Family OnDemand channel to get Playhouse Disney and Family Channel programming at your convenience. Find it at channel 212 or through the Quick Start menu.

Online – Parents, take back your TV with Rogers On Demand Online! In addition to the other great kids programming on the site like Teletoon and YTV, soon customers with Digital VIP subscriptions will be able to get Playhouse Disney and Family Channel shows on computers with Hi-speed Internet. Please check back over the next few weeks.

Not a Digital VIP subscriber? No problem – you can order through www.rogers.com/vip, by visiting a Rogers retailer or calling 1-888-Rogers1.

Rob Manne is a regular contributor to RedBoard.

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