"What was the complaint regarding Beverly? Would it be something that our support team might be able to help with? You could reach them @RogersHelps on Twitter or www.facebook.com"
"Hello Abby, sorry to hear about the troubles that you have been experiencing. It sounds like you may need to change the password on the router again and maybe change some other se"
"I have a complaint I would like to submit. Do you have an email account that works? The one linked here does not."