How to Upgrade to get the most out of your Internet


With the holiday season upon us, you may be looking to treat your family to a higher grade of Internet so that you can take full advantage of all your new tech toys . To make the gift of faster Internet even sweeter, a reminder that Rogers customers who upgrade to Hybrid Fibre 60 (50 in Atlantic Canada) and above internet packages will get a 2014-15 Season’s Pass subscription to Rogers™ NHL GameCentre LIVE™,  plus access to shomiuntil March 31, 2015.

Not sure if you’re already eligible?

  1. How to check MyRogers™ for your current internet package and modem
    • Sign in at scroll down to select Account Overview, then click on the PRODUCTS & SERVICES tab and select INTERNET
    • Your current internet package is displayed next to the image of the computer mouse
    • Your current internet modem model is displayed just below the monthly data usage
  2. What internet packages and modems are eligible for a free 2014-15 Season’s Pass subscription to Rogers NHL GameCentre LIVE™ and access to shomi™ included until March 31, 2015?
    • Hybrid Fibre 50 or above internet packages (Hybrid Fibre 60, 150, or 250 in Ontario; Hybrid Fibre 50, 80, 175, or 250 in Atlantic Canada)
    • *Except for Hybrid Fibre 50 and 80 in Atlantic Canada, upgrades to these packages require the Advanced Wi-Fi Modem.
    • Extreme or above for our older internet packages (Extreme, Extreme Plus, or Ultimate).
  3. How to upgrade your internet package or modem
    • If you already have the Advanced Wi-Fi Modem, you can select “Change Package” to upgrade your internet package online at > Account Overview > PRODUCTS & SERVICES > INTERNET.
    • If your current modem is not compatible with the internet package you want, check to find the nearest store to exchange your modem and power cord and upgrade your package.

Once your new modem is connected in your home, within up to 24 hours you can visit or to start watching the hockey games, shows and movies you love online.                       

Tell us, will you be upgrading your Internet to get your free 2014-15 Season’s Pass subscription to Rogers NHL GameCentre LIVE™ and shomi?

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The Gift that Keeps on Giving…on any Device. Anytime. Anywhere.

ni_gift_mobileStill looking for the perfect holiday gift for that someone in your life who has everything? How about the gift of more than 140 magazines… all at the swipe of a fingertip?

Let me introduce you to Next Issue – it’s Canada’s only all-you-can-read, subscription digital magazine service. With an easy-to-use tablet and smartphone app, you can give your mom, boyfriend, grandma, etc. access to the world’s best weekly, bi-weekly and monthly magazines – current and back issues. With this gift they’ll also get magazine extras such as videos, bonus photography, interactive features, live web links, and more.

Next Issue has something for everyone on your list – with magazines including Chatelaine, Esquire, FLARE, Fortune, Glamour, GQ, Maclean’s, National Geographic, Popular Mechanics, PEOPLE, HELLO! Canada, Sports Illustrated, The New Yorker, Time, Today’s Parent, US Weekly, Vanity Fair, Vogue, and Wired… just to name a few.

Here are some more reasons why Next Issue should be on top of your wish/purchase list:

  • Convenience: With Next Issue you can read as many magazines as you like anytime, anywhere, on any device. On your commute, before bed, at lunch – your favourite articles are only a swipe away.
  • A consistent experience: All titles in your personalized Next Issue library can be read with a common navigation method and consistent user interface throughout, so you can focus on the content and not how to use the app.
  • Carousel: You can experience the visuals of each magazine; and rapidly navigate through each page like you would a ‘real’ magazine.
  • Background download: You can always save your favourite articles, images, etc. from Next Issue; tap the cloud icon of any magazine issue in the library to download it and keep it locally stored on your Android phone or tablet, iPhone, iPod or iPad
  • Enhanced reading experience: Experience more of your favourite magazines with access to complementary video audio, slideshows, tap-to-reveal active elements, in-article scrolling, quizzes, and embedded web content.

You can now gift a Next Issue subscription to your friends and loved ones for three, six or twelve months at a time – just in time for the holiday season! And when you sign up for Next Issue, enjoy a 30-day free trial – on us!

This holiday season, with Next Issue’s digital magazine rack at your fingertips, you and your family can enjoy all of the favorites you know and love, while discovering new content that fits your passions and interests. To find out how to get or gift a subscription, please visit

Tell us, who in your family is getting Next Issue this year?

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Holiday Wish List For The Tech Lover

SamsungNote4I guess we aren’t exactly in the “last-minute” stage of the holidays quite yet, but if you’re anything like me, it seems like there is never enough time to finish all of your shopping. Fear not – I’ve got some great new gadgets that will be sure to put a smile on the face of that techie on your list!  There’s no doubt we saw exciting new devices launch this year, so here are a few of my favourites this holiday season:

Samsung GALAXY Note 4: This device has a little bit for everybody. If you’re looking for clear picture, it’s hard to think of a device with a more vibrant screen.  Or if it’s the camera you’re after, this smartphone doesn’t disappoint with a class-lead
ing 3.7MP front-facing camera offers a 90-degree shooting angle, perfect for selfie taking. Did I mention it also comes with a pen?  The new S Pen feels as close to writing on paper as possible, letting you take notes, edit documents, draw and much more. Last but not least, the Fast Charging feature allows you to recharge up to 50 per cent of your battery in just 30 minutes, good for those long holiday dinners or full-day meetings.

BlackBerry Passport: For the business person of the bunch, the BlackBerry Passport will answer all of their wishes.  For instance, it’s got a 4.5 inch high definition screen that lets you review documents, stream meetings and conferences with ease, in addition to an awesome keyboard that doubles as a mouse to let you easily navigate a long list of unread emails. And, since staying organized can be challenging, take advantage of BlackBerry Assistant to manage your busy days through simple voice and text commands.

Nokia Lumia 830: When I think of the Lumia 830, I think of fun – this device is built for life on the move!You can download new Nokia imaging apps like Nokia Camera, Lumia Storyteller and Nokia Creative Studio to share those beautifully edited holiday pictures taken with the 10MP PureView camera with Optical Image Stabilization (OIS). Those long road trips to grandmas over the holidays can also be a little bit more entertaining with access to over 350,000 apps from the Microsoft and Nokia experience as well as third-party app stores that you can play for hours on the crisp 5′ inch screen.

Samsung Gear S: This wearable is a personal favourite!Not only is it stylish but you it’s armed with 3G, Wi-Fi and Bluetooth connectivity meaning you can still stay connected, even when you’re away from your phone. You can order it online.

Still can’t decide? Luckily time is still on your side and there are tons of other device options that you can check out at

Happy shopping!

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Learning about Rogers Frequencies

frequenciesWhere your device is from, its make and model may play a large factor in whether it will function with its full potential on our Rogers wireless network. We have customers that bring in an array devices –old devices from friends and family, international devices from students studying in Canada, tourists visiting during the winter, etc.

Depending on the country and provider, a device may only function on certain bands or frequencies; this means you may not be able to access top downloading and uploading speeds.  For example, in Greece, the largest mobile operator, Cosmote, operates their 3G on 900Mhz and 1800Mhz. This means if you’re visiting from Greece with an unlocked device you would miss out on our fast LTE and 3G speeds in some locations.

So, before you bid on that new Samsung device from Seoul or order that new Aquos from Tokyo check with the Community first here.

Simply login/register and post the specs of the device you’re eyeing. Our knowledgeable members and 11 Resident Experts will be there to help you make sure you make the right decision.

Tell us, do you have an international device?


Whether your issue or question is related to your products/services or affecting someone you know, the Rogers Community Forums is the place to come for in-depth and well informed peer to peer support.

If you feel like lurking; no worries you can anonymously browse thousands of threads until you scrounge up the courage to join the fun. Once a member you’ll have access to and be supported by over 300, 000 members and our 11 Resident Experts “super users” who are there to help you!

So what are you waiting for? If you’ve got a question, concern or are just curious, I know of a place where 300,000 people would love to meet you

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Smarter regulations = better and faster Internet for you

The Canadian Radio-television and Telecommunications Commission (CRTC) is reviewing “wholesale services and associated policies” – in non-regulatory speak, they’re holding public hearings about the rules that require Internet providers to allow network access to other providers so they can become Internet resellers.

There have been lots of proposals and claims circulating during the hearings. We’re appearing today and wanted to give you the scoop on our thoughts – which are centred around providing better Internet services for you.

Here are five things you need to know about the state of the market and our proposal for smarter regulations:

  1. Canadians have access to fast Internet speeds and reasonable prices. The market is competitive (even Canada’s competition watchdog said there was competition and has recommended against new regulations) – this isn’t the time for more regulations that slow down this progress.
  1. We’re proposing that access and wholesale rates be regulated for another five years with a pricing model that allows providers to continue offering attractive rates and unlimited bandwidth.
  1. We’ve serious about investing to give you a better internet experience: has said we’re the fastest in Canada for two years in a row and virtually all of our customers can get a package with speeds of up to 250 mbps. We’re committed to continuing to invest.
  1. Rogers Internet usage is growing by 65% a year and many users are looking for faster speeds. We need smart regulations that provide an incentive to invest so we can keep pace with this demand.
  1. Exciting new technologies like advanced fibre optic to the home will allow us to give you faster speeds, but it doesn’t make sense for us to invest millions if another company can borrow our network and sell those services right away. Companies should have to take the risk to invest in these new technologies in order to sell those services.

We hope the CRTC chooses smart regulations so we can keep delivering better Internet services for you. We expect a decision to be made next year and we’ll keep you up to date.

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LTE-Advanced, Lollipop, & Nexus 6 oh my!

A couple of weeks ago, Rogers became the first carrier in Canada to roll out LTE-Advanced. We started with 12 cities and have a plan to roll it out across the country. Today, we’re announcing the launch of the first LTE-Advanced enabled device, the Motorola Nexus 6, available online and in Rogers stores – demand is going to be high, so we recommend reserving your device on our reservation system to make sure you can pick it up from the store closest to you.

This means with the Nexus 6 you’ll be able to download your favourite movie on shomi or stream your favourite team in action on Rogers™ NHL GameCentre LIVE™ at even faster speeds on the 6-inch Quad HD display.

Lollipop anyone? In another first, the Nexus 6 is the first new device to come loaded with the Android 5.0 Lollipop operating system. This is the biggest change to the OS in years and you’ll immediately notice the visual differences and a whole slew of other changes to make your user experience even more seamless. Here are just a few:

  • With the new system, you can flip between editing documents, browsing the web, watching movies and listening to music with ease.
  • Epic shots – A solid, 13 MP camera with optical image stabilization lets you take some great pictures in both daylight and low light.
  • Adjust your settings so that only certain people and notifications get through. When it’s important, respond to messages directly from your lock screen.
  • A large 3220 mAh battery provides up to 24 hours per charge and you can use the Motorola Turbo Charger for a quick burst of power – 15 minutes to get up to 6 additional hours of battery life.

Don’t forget, right now, LTE-Advanced is available in Vancouver, Edmonton, Calgary, Windsor, London, Hamilton, Toronto, Kingston, Moncton, Fredericton, Halifax and Saint John.

Are you a Nexus user? What do you think of the new features in this device? Check out the video below to learn more.

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We won’t stop giving hockey fans more

Bell and Telus don’t like that we’re giving you a really cool interactive online experience called GamePlus to supplement your hockey watching. And now they’re saying it violates CRTC rules, claiming it was produced primarily for TV and that we shouldn’t be able to offer it just to you. The complaint makes no sense, especially when this is exactly what the CRTC rules allow – unique features that take advantage of the power of the internet and the latest technologies.

They’re claiming fewer fans have access to games, but the facts are clear: fans can watch more games than ever before, both on air and on Rogers NHL GameCentre LIVE, no matter who their service provider is. All consumers have access to this programming, which is produced primarily for conventional TV. Everyone sees the same camera angles and the same replays, chosen by the production crew.

GamePlus is different. Within Rogers NHL GameCentre LIVE, you and other Rogers customers can access GamePlus to control your viewing experience with different camera angles and replays, like ref cam. It’s a different experience than what everyone else is watching – but it’s not exclusive access to games.

What’s really telling here is that given the chance, our competitors would do exactly the same thing: Bell bid for the same exclusive NHL rights and lost, and Telus has proposed changes to the rules that would let them  offer exclusive features to their customers, but not us.

We’ll continue to follow the rules set by the CRTC and won’t stop giving hockey fans more.

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