CSR Report: How we’re giving back to our communities

Jay_Selects_Rogers_Dec_27_2014-19As one of Canada’s largest companies, we impact the well-being of local communities and economies. Through fairly paid jobs, paying taxes and sourcing responsibly, we’re fostering healthy, strong and sustainable communities.

The total economic value returned by Rogers to various constituencies & stakeholders [during 2013] $12 billion. Let’s take a look at what that means:

  • In 2013, we paid $1.94 billion in salaries and benefits. Employees also have access to savings plans, pension plans and discounts.
  • Maintaining a strong business ensures our customers and shareholders receive the most out of our company. In 2013, we provided $900 million to our shareholders in the form of dividends and buybacks.
  • We pay our taxes! We paid $1.022 billion in taxes and fees.  These go back into federal and provincial governments which are contributed back to Canadians.
  • In 2013, we worked with suppliers across Canada and internationally and spent $7,750 billion to acquire a range of products and services from smartphones to advertising campaigns.

Our Corporate Social Responsibility (CSR) report is created each year to provide a true analysis for you, our customers, of how we’re being good corporate citizens Here’s a quick look at some other areas of the report:

  • Customer Experience: In the latest report, over 92 per cent of customers were satisfied with the level of customer service they received from the Rogers Ombudsman.
  • Community Investment: In 2013,151,396 young Canadians benefited from Rogers Youth Fund through after-school homework clubs, academic tutoring and alternative schooling.
  • Environmental Responsibility: In 2013, 63 per cent of our waste, including paper products, electronics, plastics and metal, was diverted from the landfill.
  • Good Governance: 97.86 per cent of employees have been trained on Rogers Business Conduct Guidelines which outline our high standards of business conduct, integrity and ethical behaviour.
  • Employee Experience: We’re focused on creating a great environment where all of our employees feel accepted and supported. In 2013, 61 per cent of the 5,392 new employees hired were from the four designated employment equity groups.

Want to learn more? Take a look at the latest Corporate Social Responsibility report here.

What do you look for in a socially responsible company?

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How you can tech-out your Hallowe’en

Halloween_FacebookHallowe’en is my favourite holiday – zombies, candy and an excuse to wear a costume to work – what more could you want? While my traditions remain from year to year – pumpkin carving, handing out treats, watching scary movies, etc., using technology, particularly my smartphone, makes this spooky occasion even better.

A simple search of ‘Hallowe’en’ will automatically generate hundreds, if not thousands, of app results. To help you sort through, here are ones we think will help with your festivities:

Let’s Party
First thing is first – the invitation. We suggest using an app that lets you create and send invites with a Hallowe’en theme. If you’re an iOS user, check out the Hallowe’en Card Creator or take it even further with this Android app that not only sends an invite but also an ongoing spooky count-down to your invitees.

Get your zombie on
Costumes are key to a happy Hallowe’en. Go the extra mile to make your costume stand out.

  • There are many apps that provide a step-by-step guide to help execute your evening look right from your smartphone or tablet. Check out the below to learn how to create:
  • You can also incorporate your mobile device into your costume. Digital Dudz, for example,  is an app that helps turn your iOS device into a costume complete with animation. While they suggest you purchase one of their shirts to finish the look, the actual app is free and can add a blinking eye, a bleeding heart or an iron man chest to your costume.

Trick-or-Treating
It’s always important to stay safe when you’re trick or treating. Of course, we suggest each trick-or-treater should have smartphone, plus you can even increase your safety with apps designed to keep track of the journey:

  • With Footprints, available for iPhone, you can automatically track your kids and share locations with family and friends all privately.
  • Another option, getting lots of attention this year, is Trick or Tracker. Much like the name suggests, the app, for both Android and iOS users is a great way to keep tabs on your children as they journey through your neighbourhood.

With the 31st  right around the corner we wish you happy, safe and spooky tech-filled Hallowe’en!

Tell us, how are you using tech to celebrate this ghoulish occasion?

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Meet shomi: Coming soon to a screen near you

ShomiPurpleCarpet[2]shomi is a brand new Canadian-made video streaming service that will launch in beta in early November. At that time, the service will be exclusively available to Rogers and Shaw TV or Internet customers.

shomi, not only brings you your favourite movie and lets you binge-watch the latest TV series but it also includes movie trailers, factoids and stunning visual design. It’s powered by a team of directors, screenwriters, festival programmers and curators – created for entertainment lovers by entertainment lovers. At launch, eligible customers can enjoy a free 30 day trial and will be able to sign up for $8.99 per month afterwards (with the opportunity to cancel at any time).

Here are three great reasons you should check out shomi:

THE OLD AND THE NEW

  • Access current TV series from around the world, and even past seasons of shows like Modern Family, Sons of Anarchy, 2 Broke Girls, Shameless, Vikings and American Horror Story
  • Choose from 340 TV series; over 14,000 episodes and titles
  • Watch more than 11,000 hours of your favourite shows

MULTIPLE PLATFORMS

  • Get shomi on your web, tablet (select iOS™ & Android™), mobile (select iOS & Android), select Rogers and Shaw cable boxes and Xbox 360™
    • with more devices coming soon….

ORIGINAL TV SERIES

  • City™, Netflix™ and shomi have teamed up to bring you Between, an original survivalist thriller series created by Michael McGowan (Still Mine, One Week, Saint Ralph) and stars Jennette McCurdy (iCarly, Sam & Cat)
    • Between is the story of a town under siege from a mysterious disease that has wiped out everybody except those 21 years old, and will debut next summer

Connected Rogers™ wants to show you a good time; a really good time. That’s why we’re giving you a chance to win a pair of VIP passes to the exclusive purple-carpet party for shomi, on November 3rd! Fill out the contest form here. It’s your chance to feel like a star – walk the carpet like a paparazzi-dodging A-lister, rub shoulders with celebrity guests and be among the first to get an exclusive glimpse at shomi.

Contest closeson October 29th, 2014. Open to residents of the Greater Toronto Area who are 19 years or older and who are Rogers Internet or Rogers Cable customers before the start date of the contest on October 22, 2014. Prizes: 5 pairs of VIP passes to attend the shomi media event on Nov.3rd including transportation via taxi (up to $150). One entry per person per day. Limit of one prize per person. Odds of winning depend on number of eligible entries received. Mathematical skill-testing question must be correctly answered to win. No purchase necessary. Full rules at connectedrogers.ca.

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Rogers customers will be the first in Canada to experience LTE-Advanced

IrvWhite_Today, we rolled out the next evolution of wireless technology, LTE-Advanced, to customers in 12 cities. But what is LTE-Advanced anyway and what does it mean for you? Irv Witte, senior director, network product management at Rogers, is here to get us up to speed.

 Q: What does this mean for Rogers customers?

A: Wireless customers will be able to download and live stream even faster on mobile phones and tablets. When we bought 700 MHz spectrum, we said we were going to put it to work to deliver the ultimate video experiences to our customers and this is one more way we’re doing that. In the first two weeks of the season, hockey fans streamed 650 terabytes (that’s 650 million megabytes) of data on Rogers NHL™ GameCentre LIVE™  and, on average, 80,000 hockey fans are using their mobiles or tablets to live stream or watch special camera angles on the app each game night since the start of the season.  Our network will be built to handle the growing demand for data as more people watch videos and stream sports on their mobile phones and tablets.

Q: What exactly is LTE-Advanced technology?

A: LTE-Advanced is the latest and greatest network technology available today. All wireless communication uses radio waves to carry the signals, whether it’s a voice call or data. LTE-Advanced allows us to combine two bands of radio waves, or spectrum – 700 MHz and AWS – to create an even larger pipe for data to travel on. You can think of it like combining the roads in a city to make a superhighway, allowing more traffic to travel at faster speeds.

Every radio wave or spectrum band we use has different characteristics. 700 MHz spectrum carries wireless signals across greater distances and is better able to penetrate deep into buildings while AWS spectrum forms the backbone of our LTE network and was rolled out across the country when we launched our LTE network.

 Q: Where will LTE-Advanced be available?

A: LTE-Advanced is available in twelve  cities starting today , including Vancouver, Edmonton, Calgary, Windsor, London, Hamilton, Toronto, Kingston, Moncton, Fredericton, Halifax and Saint John with more cities to follow.   We’re the only carrier with two side-by-side blocks of 700 MHz spectrum in Canada’s major geographic markets. That means that we can create large pipelines for data to travel on, giving our customers a better experience. Whether you live in a small town or a big city, you’ll soon be able to enjoy the benefits of LTE-Advanced technology when it comes to your area. The plan is to roll out LTE-Advanced technology across the country.

 Q: Can all devices take advantage of LTE-Advanced?

A: Right now devices that can take advantage of this new network technology are just starting to become available, with select devices expected to be available later this year. Of course, it’s always our goal to bring customers the latest and greatest devices so check back to see what’s available.

For more information on our LTE network, visit rogers.com/LTE.

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Leave your notepad at home – The Note 4 has you covered

Putting pen to paper might sound as old school as using a quill pen since the Samsung Galaxy Note 4, equipped with the new S Pen, hits Rogers stores today.

This “phablet” is a game-changer. It is your new:

Organizer
Whether you have lots of important thoughts, like taking notes or are an obsessive list-maker, the S Pen feels more natural than ever before. The proof is in the pressure points – 2048 pressure points to be exact, makes this one of a kind writing experience the highlight of this device.

 Movie watching companion
The Quad HD Super AMOLED® screen is crisp and clear and can make watching even the most boring movie seem like you’re in a private screening of Avatar – a little bit dramatic, but you get the point.

Selfie-taker
If selfies are the name of your game, the 3.7 MP front-facing camera and Smart OIS (Optical Image Stabilization) on the 16 MP rear-facing camera help you snap pictures and videos from every angle.

AM to PM companion
The Fast Charging feature allows you to recharge up to 50 per cent of your battery in just 30 minutes, so you can carry your Note 4 from your morning meeting to your night class without worry.

If this video doesn’t get you excited about the Note 4, I don’t know what will:

The Note 4 is now available online and in Rogers retail stores – check out Rogers.com/note4 for more details.

Are you writing with an S Pen or is writing still something you see only happening on paper?

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How to stay safe amongst the clouds

cloudIt’s Cyber Security Awareness month, so we thought we’d share some tips on how to stay safe when using the ‘cloud’. In its simplest form, the cloud is used to house information, documents, etc. on the internet. iCloud, Dropbox, Google Drive and OneDrive are examples of storage sites that let you save and share your materials through the cloud.

While it is great technology that can help us stay de-cluttered and organized,  it’s important to take precautions. Check out these tips below to keep your information safe when in the clouds:

  1. Use strong, unique passwords on your accounts. Change your password if you see it on this list of the 500 most common passwords.
  2. Avoid letting your browser save your passwords.
  3. Ensure website URLs contain HTTPS when accessing personal information over public Wi-Fi networks.
  4. Install apps from official app stores.
  5. Read permission requests before installing apps to ensure the information they’re accessing is appropriate.
  6. Always log out of sites completely when you’re finished.
  7. Install the latest app and operating system updates for your device.
  8. Enable password locks on your device. Check out how to enable passwords for your iPhone, Android and BlackBerry.
  9. Don’t upload information to the cloud if you want to keep it private.

To learn more about how to stay safe when staying connected check out  http://techessentials.rogers.com/. Tell us, what steps are you taking to stay cloud safe.

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Weekend Reading: Full-season hockey, Nokia Lumia 830 and Facebook safety

Weekend readingIt’s Friday – time for your Weekend Reading. Check out below to see if you’re eligible for a full-season of hockey access, learn about a new smartphone and how Facebook is protecting you!

Hockey access across all platforms

We started the week off right – sharing exciting news with our customers. Select customers (further outlined in our post) will now get a full free-season’s pass toRogers NHL™ GameCentre LIVE™ and/or  NHL™ Centre Ice. For example if you have a Share Everything plan, you can now get a free subscription to  Rogers NHL GameCentre LIVE™, with GamePlus™ of course, until the end of the season, including playoffs.

Check out Rogers.com/NHL for more details. A reminder that Rogers wireless data and internet customers will continue to get a free subscription to Rogers NHL GameCentre LIVE™ until December 31, 2014.

How will you use Rogers NHL GameCentre LIVE™ to complement your TV watching experience?

Get the latest Windows phone now

The Nokia Lumia 830 launched in Rogers stores and on Rogers.com today. While I’m still exploring the ins and outs of the device, so far I’ve seen some great features including a 10-megapixel camera with Optical Image Stabilization and a choice of over 350,000 apps. We’re carrying the device in black with a green back cover but if that doesn’t strike your fancy, you’ll also receive an exclusive free black cover in the box.

What have you heard about this smartphone?

Facebook keeping you safe

Facebook shared today that they’re taking steps to keep your passwords safe. As described by Business Insider – Facebook has developed a process that actively monitors news of huge security breaches and if it finds a hacked password, it will disable the password and notify the account holder. Fear not; this is a completely automated process that doesn’t require Facebook to know or store your actual Facebook password. Facebook users should already ensure their passwords are both unique and complex – however, here is added support to keep your data, pictures, conversations, etc. safe!

Tell us, what steps do you take to stay Facebook safe?

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Full-season hockey access for Rogers customers

RGCL100What an exciting week – the NHL hockey season has begun! Fans are sporting jerseys around town, hockey pools have ramped up and Canadians are turning to their mobiles and tablets to watch our nation’s game.

Even with the puck drop behind us, we’ve got more plays on the way to keep our customers cheering.

Here are two awesome pieces of news  - so hot for fans, they may melt the ice:

1) Rogers NHL GameCentre LIVE
Rogers customers with the following services can now get a free subscription to  Rogers NHL GameCentre LIVE™, with GamePlus™ of course, until the end of the season, including playoffs:

  • Wireless:
    •  Share Everything Plan
  • OR
  • Internet (Ontario):
    • Hybrid Fibre 60 or above
    • Grandfathered Extreme Internet or above
  • Internet (Atlantic):
    • Hybrid Fibre 50 or above
    • Grandfathered Extreme Internet or above

Past December 31, 2014 these customers can continue to use smartphones, tablets, desktops, and other devices like Roku and XBOX 360,  to watch tons of regular season games, plus big-ticket events like the 2015 Stanley Cup Playoffs, 2015 Bridgestone NHL Winter Classic®, and the 2015 NHL® All-Star Game. Don’t forget to also check out the GamePlus experience, with innovative camera angles (like the Ref Cam), on-demand replays and behind-the-scenes content, exclusive to Rogers customers.

2) NHL® Centre Ice
As shared in a previous post hockey fans had a freeview of NHL® Centre Ice ending today – but the action doesn’t stop. Starting today, Rogers customers with the accounts listed below will continue to get NHL® Centre Ice:

  • TV:
    • Digital VIP or higher
  • AND
  • Internet (Ontario):
    • Hybrid Fibre 60 or above
  • Internet (Atlantic):
    • Hybrid Fibre 50 or above
    • Grandfathered Extreme customers and above

Learn more about our Internet and Share Everything plans that will keep you game ready. Customers who are not eligible for the above, can still purchase Rogers NHL GameCentre LIVE™ and NHL® Centre Ice to continue to watch the remainder of 2014/2015 season. Check out Rogers.com/NHL for more details. A reminder that Rogers wireless data and internet customers will continue to get a free subscription to Rogers NHL GameCentre LIVE™ until December 31, 2014.

Tell us, what are your traditions in how you watch the game? What device are you using?

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Weekend Reading: Rewards, ref helmet cams, and more

Here is a Saturday edition of the Weekend Reading. Check out the below to learn about new rewards, GamePlus and record breaking views.

Weekend readingReward Yourself With A Shopping Channel Gift Card

It’s to get yourself a brand new, stink-free, jersey . Rogers customers can now redeem Rogers First Rewards points for Shopping Channel gift cards. These gift cards can be used towards all products, however, given the season I suggest checking out the NHL merchandise, including jerseys, accessories, family products and more.

How will you be using your points?

Seeing the world from the Ref’s POV

This week we announced a whole new way for you to watch the hockey game – GamePlus™. As explored further in our post, GamePlus is a part of Rogers NHL GameCentre LIVE™ and is  available exclusively to Rogers customers.  It lets you choose how you watch the hockey game with your choice of innovative camera feeds, multi-angle replays and behind-the-scenes action right from your smartphones, tablets and computers.

What camera are you most excited for?

We love our nation’s game on all platforms

As we shared in our post– this week marked the first Scotia Wednesday Night Hockey of the 2014/15 season. Canadians tuned in on multiple platforms in record numbers. The night was the most watched broadcast  in Sportsnet™ history, drawing in an average of 2.01 million viewers for the game between the Toronto Maple Leafs and the Montreal Canadiens.  Using Rogers™ NHL GameCentre LIVE™ , roughly 55,000 fellow fans streamed over 1.9 million minutes of hockey plus 80,000 minutes of on-demand video and multiple angles replays with MyReplay.

What device did you use to watch the game?

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Are you catching the hockey action? Don’t miss out!

On Wednesday night, players hit the ice for the first NHL games of the season – and what a night it was! I sat back on my couch and watched the Leafs on TV, while also pulling up awesome new GamePlus™ angles from my tablet. I was certainly not alone; Canadians watch the game in record numbers on all platforms!

Scotiabank Wednesday Night Hockey was the most watched broadcast in Sportsnet™ history, drawing in an average of 2.01 million viewers for the game between the Toronto Maple Leafs and the Montreal Canadiens.  Fans also took to their devices to watch the game. Roughly 55,000 fellow fans streamed over 1.9 million minutes of hockey last night with Rogers™ NHL GameCentre LIVE™. Canadians streamed more than 80,000 minutes of on-demand video and multiple angles replays with MyReplay. GamePlus also had fans cheering, with the debut of the Ref cam stirring up lots of online excitement!

If you missed out on the action not to worry – there is still time. Click here to access our Getting Started Guide to learn how to stream games based on the  device you’re using, including a desktop computer. I’ve also shared here the basic steps to get access to the app:

  • Head to https://gamecentrelive.rogers.com
  • Click Register (top right hand corner)
  • Register for a MyRogers™ account OR if you already have one, you can skip this step
    • To note – even if you’re not a current Rogers customer, you still need to sign up for an account
  • Download the ‘NHL app’ from the Apple App Store or Google Play store
  • See the Getting Started Guide for further steps based on your device

We always love receiving your pictures and feedback. See our Storify below that showcases last night’s fan excitement for Rogers NHL GameCentre LIVE™ and GamePlus!

Share with us what camera angle had you cheering!

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