Archive for the ‘How-To’ Category
Not sure when that bill is due? Wondering how to change your voicemail greeting? It’s only natural to have questions about your plans and devices. We want you to get the most out of your services, so we launched a new series to answer your most-searched questions from Rogers.com.
This week, our second most popular question: How do I change my method of payment online? (Discover the top question – and the answer – here.)
Click on the “View your bill” icon.
Click on “change” in the top right corner, next to “Payment Method.”
Select your payment method from the drop-down menu. Follow the system prompts to confirm your details.
For more on managing your account online, click here.
Unsure about your bill? Or how to set up your voicemail? Our digitally-savvy Rogers customers often turn to the internet when they have a question about their plans and services. We want to make sure you’re getting all the information you need to get the most out of your devices, so we’re launching a series on RedBoard to answer your most-searched questions. Starting today.
Question: How can I check my Rogers account balance?
Click on the “View your bill” icon.
Your account balance is located in the top right corner.
For more on managing your account online, click here.
We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?
Here’s a quick guide.
So what is unlocking anyway?
By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.
What are the restrictions?
When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.
For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.
How much will it cost?
You can unlock your device for $50 plus applicable taxes.
Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.
Patricia is a regular Redboard contributor.
Mara Shapiro has three kids and two dogs, works in social media, spends a lot of time on Twitter and writes about parenting teens and life in general all over the Internet. Parenting is her way of life and she’s always happy when she finds new solutions to make her life and parenting easier.
So when we invited Mara to try out Rogers Smart Home Monitoring for a year, she jumped at the opportunity. She thought it would help her manage her home better, little did she know it would become another tool in her parenting kit. See how by reading about Mara’s experience:
How is this system different from your previous old-fashioned alarm system?
Rogers Smart Home Monitoring is completely different than what we had before, which was a simple alarm system. The equipment has been completely updated. Before, we had old keypads, door contacts and motion sensors. Now, we can manage our system from our smartphones, the tablet Touchpad, our computer and still use the old keypad. Our old system didn’t integrate our thermostat. It’s so much easier to manage the temperatures in the house now. We didn’t have the cameras either, and those are a fantastic way to see what’s happening at the house. I could go on, from the rules that are so easy to set up using the web portal, to our ability to see when doors were opened. As I said, everything is different, updated, and as state-of-the art as it gets.
What is your favorite feature?
That’s really hard to say. I absolutely love being able to manage my home from my smartphone, see what’s on the cameras, and even control the lamp in my living room. It’s sort of fun to turn the light on and off remotely, and hopefully freak everyone at home out. So, I guess the flexibility of using Smart Home Monitoring from wherever we are is my favorite feature. However, the cameras are pretty cool too. And, setting the thermostat rules from my smartphone instead of fooling around with the buttons and arrows? Oh, who am I kidding? I love everything!
Did anything surprise you about the system?
How easy it is to use surprised me most. In the past, I was not a fan of alarm systems. I was always afraid I would set it off, or put in the wrong code or something. Rogers Smart Home Monitoring is so easy to use and with the Touchpad and smartphone app, so easy to turn on. Setting the rules with the web portal is really simple as well. Overall, anyone with a bit of tech knowledge or training would really be able to enjoy and manage what would normally be a complicated system.
Do you feel that Smart Home Monitoring simplifies your daily life?
Smart Home Monitoring definitely simplifies my daily life. Using the web portal, I can set up everything, from my thermostat to my lamp, to how often the cameras take pictures. I can see when the kids get home from school and what the dogs are doing downstairs. I like feeling secure, knowing that monitoring the status of my house is just a click away. As long as I have my smartphone with me, I can manage my system. I also like knowing that my kids and dogs are secure when we aren’t home. They are getting to an age where we could leave them alone at home for a few days when we travel, and with this system we can do that comfortably.
How does Smart Home Monitoring help you keep your family in check?
We can see when the kids are coming into the house and when they are leaving. For example, my son is supposed to be home by 1 am when he’s out with the car. We can easily check when the front door was opened. That in itself is worth a lot, because it’s important to let the teenagers know we’re keeping an eye out for them. We’ve also got sensors on the garage doors, so I anticipate using that to make sure that the kids haven’t left the garage open when they take their bikes. It’s a great way to keep our eye on the kids without nagging them or asking too many questions.
Mara illustrates how we designed an easy-to-use system that lets you set “Rules” in a breeze that adapt to your life. You can ask the lights to come up at sunset anytime of the year, and you can automate your sensors, thermostat and lights together so that when you leave the house, the heat goes down and the lights are turned off. This is followed by a quick SMS text alert re-assuring you that it’s all happened.
For more information about Rogers Smart Home Monitoring, go to www.Rogers.com/smarthome.
How do you think Rogers Smart Home Monitoring could help you make your life easier?
Elise is a regular Redboard contributor.
While 60% of Canadians give themselves a B grade or higher for overall tech savviness, only 4% actually earn that grade. When tested on online security, data usage and roaming, 64% got most of the online safety questions wrong, 60% are stumped by data usage and 47% don’t understand roaming. The good news is that 87% of you are interested in learning more, with 83% of you open to using a website dedicated to helping consumers improve their tech knowledge.
You asked, we delivered. Today we’re launching Tech Essentials, a new program that provides Canadians with a deeper understanding of how to safely and properly use today’s technology. Tech Essentials provides information ranging from how to make smart and safe digital choices to resources for parents managing their child’s online use.
Tech Essentials content can be accessed through your laptop or on your mobile device, and includes how-to videos that you’ll want to check out. Here’s one on Safe wireless habits for kids:
From roaming to billing, to choosing the best device for your needs, Tech Essentials covers the must-know subjects that are relevant to most Canadians. Since online safety is important to us here at Rogers, we’re working with non-profit organizations MediaSmarts and the Canadian Centre for Child Protection to promote safe technology use through this program. We’re also proud that the Tech Essentials site has been accredited by the independent organization Parent Tested Parent Approved.
Why not test your own Tech Essentials knowledge right here and now? Did you know:
… that roaming charges are applied to text messages? Neither did more than one quarter of Canadians (28%)
… that text messages are separate from data allotment. You’re not alone: 82% of Canadians were unaware of this fact
… that your device’s security settings and software determine how safe you are when using Wi-Fi to connect to the Internet? More than two-thirds (68%) of Canadians did not know or believe this fact.
How tech savvy are you? Take our online quiz at www.rogers.com/techessentials to find out!
UPDATE: January 21 2013, 9:40 am. You can access our Tech Essentials Communications Technology Savviness Survey Summary Report on Slideshare, for more information on our survey and its methodology.
Michelle is a regular RedBoard contributor.
You know that feeling when a pivotal game is playing on your TV and the final critical minutes are approaching, and you need to step out the door or even worse you’re rushing home, trying not to miss the intense conclusion? At Rogers, we live and breathe sports, which is why we understand the sense of urgency to catch the court action in real time. With Rogers Anyplace TV, you have basketball at your fingertips; live streaming Sportsnet and NBA TV coverage on both your computer and smartphone.
The Raptors have tipped off the season, and the next Sportsnet broadcast, against the Detroit Pistons is on Wednesday December 19th in Toronto. Fans have been getting ramped up for a dramatic series of games ahead. The team has undergone some considerable changes in the off-season. Additions like Jonas Valanciunas, Kyle Lowry and Raptors rookie Terrence Ross have basketball enthusiasts eager to see how the season will unfold.
Here’s how to stay close to your hoops action:
On your computer: Rogers digital TV customers who subscribe to Sportsnet and Sportsnet ONE can click on Rogers Anyplace TV.com/sports to catch all the live b-ball action at no extra cost. Live stream additional out-of-market games on your computer via NBA TV Canada (over 100 games).
On your smartphone: From coast to coast, Rogers wireless customers with iOS, Android, Windows and BlackBerry smartphones can download the Rogers Anyplace TV Live app. You can live stream additional out of market games via Sportsnet on your phone. For $5/month, the app provides 5 hours of viewing with overage charges of $1 per additional hour. Until April 30, 2013 overage charges are waived providing unlimited viewing.
In your opinion, what’s the one sport you absolutely need to watch live?
Kaili is a regular contributor to RedBoard
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I don’t know about you, but I hate clutter and piles of paper. A while back, I changed all my monthly bills to arrive online instead of in the mail and I’ve never looked back. It’s easier to keep track of, more convenient and it certainly helps cut down on those piles of paper.
If being more organized is on your list of New Year’s resolutions, why wait till January to set this up? Here are 5 reasons you should switch to online billing now.
- Recent changes – Based on your feedback, we’ve added more detail to your online bill to make it easier to read and navigate. For example, we updated the summary so that all your subscribed services are in one place. So now, if you have internet, digital TV and a wireless plan, you can easily see a breakdown of the charges together rather than toggling between pages. Also, extra charges, outside your base plans, are now displayed separately in a summary. Just click for a more detailed explanation of the charges. The new online bills also show how much of your data bucket you’ve used and how many days you are into your billing cycle.
- Environmentally friendly – Switching to online billing helps cut back on paper consumption. Did you know, in the last two years, eBill usage went from 25% to 42%? In fact, we will distribute 33.5 million eBills in 2012 which means we were able to save a whopping 1,608,000 kg of paper! Why not help make that even higher in 2013?
- Easier to track and analyze – Rather than having folders full of bills, all of your billing data is available online. It’s easier to access past bills and monitor your usage each month so you can make changes if necessary.
- 18 months of history available – Forget keeping 18 months of paper in a pile in your home office. Reduce your clutter with online billing and access up to 18 months of previous bills conveniently from your computer. The bills are available in PDF for easy archiving.
- Anytime, anywhere access – Speaking of your computer, no need to be at home to access your past billing information. With online billing, you have access to your account history from anywhere, anytime. You can also pay your bill easily at any time as well.
To switch to online billing, just set up or login to your My Rogers account and select “Enroll in Paperless billing.” For more information, go to www.rogers.com/onlinebilling
Miranda is a regular contributor to RedBoard
Mobile payments arrived in a big way this year and we are thrilled to be part of this new technology wave. To explain what we’re up to, we made this video that introduces you to mobile payments, NFC technology and Rogers’ suretap, and answers the important questions “Why now?” and “How do I get started?” So press “play” and let us walk you through how to make a mobile payment, conveniently and securely, from your Rogers smartphone:
Have you started to use mobile payments yet?
Allison is a regular contributor to RedBoard.
Today we launched the Rogers Anyplace TV Home Edition app – a new addition to the NextBox 2.0 entertainment experience. In light of today’s launch, I thought it would be the perfect opportunity to explore the top five reasons why I personally love Rogers NextBox.
Obviously, this new app is reason #1
1. Rogers Anyplace TV Home Edition app: Tablets are the perfect TV companion; with this new app you can do the following tasks on your second screen without interrupting what’s playing on your TV:
- Use your compatible tablet or smartphone to search and navigate TV listings
- Use your tablet or smartphone as a virtual remote control
- Manage PVR recordings from your tablet and smartphone
- Scroll through the interactive guide on your tablet, browser or smartphone
- Live stream 25 channels in the home on a tablet, similar to the Rogers Live TV experience
- Real scenarios: Tuesdays are my favourite TV nights; tonight I’ll make sure my PVR is set to record New Girl and the Mindy Project. While my shows are on the TV, I can grab my tablet and browse through what else is on my TV, search other shows and set more recordings. I also enjoy the virtual remote control feature, mostly because I would like to start changing channels while I’m out and pretend my place is haunted.
2. Advanced Search: I like my lazy Sundays, a.k.a. movie marathon sessions. Sometimes I feel extra picky and am in the mood for a film or series which includes a particular director or actor. With our enhanced search tools, you can click on the Guide and press * on your remote and type in what you’re seeking. This same search functionality is also available on the new app! For example, the other day I felt like watching something that featured my Swedish, True Blood mini-obsession, Alexander Skarsgard. A quick search on my TV reveals the available titles he stars in, for instance: Battle Ship, Melancholia, Straw Dogs… and Zoolander (what? I do not remember this appearance!)
3. Karaoke Playlists On Demand: My friends have come to expect some serious karaoke playlists at my place. Check out Rogers On Demand, channel 100 > Music > Karaoke On Demand and choose from a range of genres like rock or country or select by decade to begin building your personal playlist. I prefer rocking out to 90s hip-hop with hairbrushes in hand, but you can also amp up the experience by plugging in a microphone.
4. Whole Home PVR: Need to catch the last minutes of your recorded show while you’re trying not to snooze on the sofa? With NextBox whole home PVR functionality, you can benefit from follow me TV capability and seamlessly resume your program from the comfort of your bedroom.
5. Weather Application: Did you ever wonder what the purpose of the “D” button on your remote control was? For those of you who haven’t tested it out, it displays your weekly, localized weather forecast on your TV screen. When I’m watching BT, before I head out to work, pushing “D” will inform whether or not I should grab my umbrella. This little button can be a lifesaver.
How to get NextBox
If you become a Rogers Digital TV customer you automatically get the NextBox experience. If you’re an existing customer, you may already have an eligible set-top box (4642 and 8642 models). If so, in order to enjoy the benefits of the new guide and enhanced features call in or fill out an online form to get set up. If you do not have an eligible box, then call 1-888-Rogers1 or visit a retail location to purchase one.
What are your favourite NextBox features?
Kaili is a regular contributor to RedBoard
I’m going to guess that most people dislike reading bills. Sure, you know they’re important, but there’s a lot of information to take in. That said, you probably know it’s important to understand exactly how much you’re paying and what you’re paying for. We totally agree. So, to assist you, we now have Rogers Bill Explainer dedicated to helping you understand your Rogers bill.
What is it?
Rogers Bill Explainer helps you understand how to read your bill, page-by-page with simple explanations and examples of details and charges you would typically find on your bill.
You can view information by service like Rogers wireless, cable or internet and then look at specific topics like long distance, savings or pay-per-use charges. Ever wondered what those partial charges are all about? What about the Savings box? The Bill Explainer will clear that right up.
How to find it?
Just head over to www.rogers.com/billexplainer and click around. No login required.
Miranda is a regular contributor to RedBoard