Archive for the ‘General’ Category

The Gift that Keeps on Giving…on any Device. Anytime. Anywhere.

ni_gift_mobileStill looking for the perfect holiday gift for that someone in your life who has everything? How about the gift of more than 140 magazines… all at the swipe of a fingertip?

Let me introduce you to Next Issue – it’s Canada’s only all-you-can-read, subscription digital magazine service. With an easy-to-use tablet and smartphone app, you can give your mom, boyfriend, grandma, etc. access to the world’s best weekly, bi-weekly and monthly magazines – current and back issues. With this gift they’ll also get magazine extras such as videos, bonus photography, interactive features, live web links, and more.

Next Issue has something for everyone on your list – with magazines including Chatelaine, Esquire, FLARE, Fortune, Glamour, GQ, Maclean’s, National Geographic, Popular Mechanics, PEOPLE, HELLO! Canada, Sports Illustrated, The New Yorker, Time, Today’s Parent, US Weekly, Vanity Fair, Vogue, and Wired… just to name a few.

Here are some more reasons why Next Issue should be on top of your wish/purchase list:

  • Convenience: With Next Issue you can read as many magazines as you like anytime, anywhere, on any device. On your commute, before bed, at lunch – your favourite articles are only a swipe away.
  • A consistent experience: All titles in your personalized Next Issue library can be read with a common navigation method and consistent user interface throughout, so you can focus on the content and not how to use the app.
  • Carousel: You can experience the visuals of each magazine; and rapidly navigate through each page like you would a ‘real’ magazine.
  • Background download: You can always save your favourite articles, images, etc. from Next Issue; tap the cloud icon of any magazine issue in the library to download it and keep it locally stored on your Android phone or tablet, iPhone, iPod or iPad
  • Enhanced reading experience: Experience more of your favourite magazines with access to complementary video audio, slideshows, tap-to-reveal active elements, in-article scrolling, quizzes, and embedded web content.

You can now gift a Next Issue subscription to your friends and loved ones for three, six or twelve months at a time – just in time for the holiday season! And when you sign up for Next Issue, enjoy a 30-day free trial – on us!

This holiday season, with Next Issue’s digital magazine rack at your fingertips, you and your family can enjoy all of the favorites you know and love, while discovering new content that fits your passions and interests. To find out how to get or gift a subscription, please visit

Tell us, who in your family is getting Next Issue this year?

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Learning about Rogers Frequencies

frequenciesWhere your device is from, its make and model may play a large factor in whether it will function with its full potential on our Rogers wireless network. We have customers that bring in an array devices –old devices from friends and family, international devices from students studying in Canada, tourists visiting during the winter, etc.

Depending on the country and provider, a device may only function on certain bands or frequencies; this means you may not be able to access top downloading and uploading speeds.  For example, in Greece, the largest mobile operator, Cosmote, operates their 3G on 900Mhz and 1800Mhz. This means if you’re visiting from Greece with an unlocked device you would miss out on our fast LTE and 3G speeds in some locations.

So, before you bid on that new Samsung device from Seoul or order that new Aquos from Tokyo check with the Community first here.

Simply login/register and post the specs of the device you’re eyeing. Our knowledgeable members and 11 Resident Experts will be there to help you make sure you make the right decision.

Tell us, do you have an international device?


Whether your issue or question is related to your products/services or affecting someone you know, the Rogers Community Forums is the place to come for in-depth and well informed peer to peer support.

If you feel like lurking; no worries you can anonymously browse thousands of threads until you scrounge up the courage to join the fun. Once a member you’ll have access to and be supported by over 300, 000 members and our 11 Resident Experts “super users” who are there to help you!

So what are you waiting for? If you’ve got a question, concern or are just curious, I know of a place where 300,000 people would love to meet you

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Smarter regulations = better and faster Internet for you

The Canadian Radio-television and Telecommunications Commission (CRTC) is reviewing “wholesale services and associated policies” – in non-regulatory speak, they’re holding public hearings about the rules that require Internet providers to allow network access to other providers so they can become Internet resellers.

There have been lots of proposals and claims circulating during the hearings. We’re appearing today and wanted to give you the scoop on our thoughts – which are centred around providing better Internet services for you.

Here are five things you need to know about the state of the market and our proposal for smarter regulations:

  1. Canadians have access to fast Internet speeds and reasonable prices. The market is competitive (even Canada’s competition watchdog said there was competition and has recommended against new regulations) – this isn’t the time for more regulations that slow down this progress.
  1. We’re proposing that access and wholesale rates be regulated for another five years with a pricing model that allows providers to continue offering attractive rates and unlimited bandwidth.
  1. We’ve serious about investing to give you a better internet experience: has said we’re the fastest in Canada for two years in a row and virtually all of our customers can get a package with speeds of up to 250 mbps. We’re committed to continuing to invest.
  1. Rogers Internet usage is growing by 65% a year and many users are looking for faster speeds. We need smart regulations that provide an incentive to invest so we can keep pace with this demand.
  1. Exciting new technologies like advanced fibre optic to the home will allow us to give you faster speeds, but it doesn’t make sense for us to invest millions if another company can borrow our network and sell those services right away. Companies should have to take the risk to invest in these new technologies in order to sell those services.

We hope the CRTC chooses smart regulations so we can keep delivering better Internet services for you. We expect a decision to be made next year and we’ll keep you up to date.

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LTE-Advanced, Lollipop, & Nexus 6 oh my!

A couple of weeks ago, Rogers became the first carrier in Canada to roll out LTE-Advanced. We started with 12 cities and have a plan to roll it out across the country. Today, we’re announcing the launch of the first LTE-Advanced enabled device, the Motorola Nexus 6, available online and in Rogers stores – demand is going to be high, so we recommend reserving your device on our reservation system to make sure you can pick it up from the store closest to you.

This means with the Nexus 6 you’ll be able to download your favourite movie on shomi or stream your favourite team in action on Rogers™ NHL GameCentre LIVE™ at even faster speeds on the 6-inch Quad HD display.

Lollipop anyone? In another first, the Nexus 6 is the first new device to come loaded with the Android 5.0 Lollipop operating system. This is the biggest change to the OS in years and you’ll immediately notice the visual differences and a whole slew of other changes to make your user experience even more seamless. Here are just a few:

  • With the new system, you can flip between editing documents, browsing the web, watching movies and listening to music with ease.
  • Epic shots – A solid, 13 MP camera with optical image stabilization lets you take some great pictures in both daylight and low light.
  • Adjust your settings so that only certain people and notifications get through. When it’s important, respond to messages directly from your lock screen.
  • A large 3220 mAh battery provides up to 24 hours per charge and you can use the Motorola Turbo Charger for a quick burst of power – 15 minutes to get up to 6 additional hours of battery life.

Don’t forget, right now, LTE-Advanced is available in Vancouver, Edmonton, Calgary, Windsor, London, Hamilton, Toronto, Kingston, Moncton, Fredericton, Halifax and Saint John.

Are you a Nexus user? What do you think of the new features in this device? Check out the video below to learn more.

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We won’t stop giving hockey fans more

Bell and Telus don’t like that we’re giving you a really cool interactive online experience called GamePlus to supplement your hockey watching. And now they’re saying it violates CRTC rules, claiming it was produced primarily for TV and that we shouldn’t be able to offer it just to you. The complaint makes no sense, especially when this is exactly what the CRTC rules allow – unique features that take advantage of the power of the internet and the latest technologies.

They’re claiming fewer fans have access to games, but the facts are clear: fans can watch more games than ever before, both on air and on Rogers NHL GameCentre LIVE, no matter who their service provider is. All consumers have access to this programming, which is produced primarily for conventional TV. Everyone sees the same camera angles and the same replays, chosen by the production crew.

GamePlus is different. Within Rogers NHL GameCentre LIVE, you and other Rogers customers can access GamePlus to control your viewing experience with different camera angles and replays, like ref cam. It’s a different experience than what everyone else is watching – but it’s not exclusive access to games.

What’s really telling here is that given the chance, our competitors would do exactly the same thing: Bell bid for the same exclusive NHL rights and lost, and Telus has proposed changes to the rules that would let them  offer exclusive features to their customers, but not us.

We’ll continue to follow the rules set by the CRTC and won’t stop giving hockey fans more.

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Find the best Internet for your household

imagerbHappy November everyone! With the first weeks of November in the bag, which means two big topics on our Community Forums.

Firstly – the NHL season is in full swing. Teams are starting to gel, winning (or losing) streaks are taking hold and if you’re like me, you’re using Rogers™ NHL GameCentre LIVE™ on a nightly basis.

Secondly, as we shared last week shomi™ has now launched! And that means some serious binge watching; discovering new shows and catching old favourites.

If you and your family are using both of these awesome products across multiple devices; you should take the time to think about your home Internet usage:

Understand how many devices are online at the same time in your home.

You can watch your shomi picks on up to 2 devices at once, plus through your cable set top box on as many TVs as you like. You can also use your RGCL account on up to 5 devices simultaneously. This flexibility means everyone can stay entertained to the max but will need the support of fast download speeds and strong Wi-Fi for the best experience.

  • Does every member of your family have a laptop or tablet?
  • Are you using your smartphones to connect to the home Wi-Fi?
  • Do you also have other devices or apps connecting online in the background?

 Determine how often your family will be using their devices.

  • Are you just catching highlights or watching the game nightly and checking out GamePlus™ camera angles?
  • Are you spending your lazy afternoon catching up on the latest episodes with shomi or reliving the whole season?

Asking these types of questions should assist you in deciding the right type of internet for you. For example, Hybrid Fibre 60 with download speeds up to 60 Mbps, is ideal for 2-3devices streaming at the same time –great for that ‘second screen’ experience. Or for the always connected household, Hybrid Fibre 150 is a perfect for 3-5 devices online at once. With an eligible 3-product bundle you also get an extra 200 GB per month added to the usage allowances of these packages at no additional cost!

Check out the ‘Internet Plan & Comparison’ thread in the Rogers Community Forums to learn more about what package suits you. Post your questions and don’t forget to include your location, how you want to use your internet and what devices you plan to connect. Our Community members will happily help you find the best internet solution for you and your family so you can catch as many action-packed games and shomi episodes, as you’d like.

Tell us, who watches the most Rogers NHL GameCentre LIVE™ in your family?


Whether your issue or question is related to your products/services or affecting someone you know. The Rogers Community Forums is the place to come for in-depth and well informed peer to peer support.

If you feel like lurking; no worries you can anonymously browse thousands of threads until you scrounge up the courage to join the fun. Once a member you’ll have access to and be supported by over 300, 000 members and our 11 Resident Experts “super users” who are there to help you!

So what are you waiting for? If you’ve got a question, concern or are just curious, I know of a place where 300,000 people would love to meet you.

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Better service for you, one step at a time

Maureen_Selects_Rogers_Dec_27_2014-12The Commissioner for Complaints for Telecommunications Services (CCTS) said today that Rogers has seen a 40-per-cent reduction in the number of customer complaints since last year and our overall share has decreased 7%. We’ve gone from about equal to Bell last year to having about 35% fewer complaints than that company. We’re glad to see our renewed focus on providing you with good service is starting to pay off, but this is a journey and we have a long way to go. The number of complaints is still too high and we’re working hard to do better. Back in May our President and CEO Guy Laurence unveiled Rogers 3.0, a multi-year plan that includes radically improving the customer experience. These early results are promising and tell us we’re headed in the right direction. We’ve been listening to you, our customers, about the common issues and problems you have, and trying to address them. For example, last year we:

  • Made roaming simpler with new, lower priced U.S. and international roaming packages.
  • Made device unlocking available earlier.
  • Eliminated the mail-in coupon for a Hardware Upgrade Rebate, including the discount in the price instead.
  • Created a Tech Concierge Team to provide dedicated customer support for tricky technical issues and expanded Rogers TechXpert, which helps customers keep their computers and other devices running like they should with 24/7 personal support.

We’ve also reorganized internally around our customers and all our customer experience staff have been brought into one team reporting to our CEO. There is a definitely a lot more to do, but we’re serious about making changes and turning things around. It will take time, but through hard work and a relentless focus on our customers, we’ll make things better. Thank you for your business.

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How you can tech-out your Hallowe’en

Halloween_FacebookHallowe’en is my favourite holiday – zombies, candy and an excuse to wear a costume to work – what more could you want? While my traditions remain from year to year – pumpkin carving, handing out treats, watching scary movies, etc., using technology, particularly my smartphone, makes this spooky occasion even better.

A simple search of ‘Hallowe’en’ will automatically generate hundreds, if not thousands, of app results. To help you sort through, here are ones we think will help with your festivities:

Let’s Party
First thing is first – the invitation. We suggest using an app that lets you create and send invites with a Hallowe’en theme. If you’re an iOS user, check out the Hallowe’en Card Creator or take it even further with this Android app that not only sends an invite but also an ongoing spooky count-down to your invitees.

Get your zombie on
Costumes are key to a happy Hallowe’en. Go the extra mile to make your costume stand out.

  • There are many apps that provide a step-by-step guide to help execute your evening look right from your smartphone or tablet. Check out the below to learn how to create:
  • You can also incorporate your mobile device into your costume. Digital Dudz, for example,  is an app that helps turn your iOS device into a costume complete with animation. While they suggest you purchase one of their shirts to finish the look, the actual app is free and can add a blinking eye, a bleeding heart or an iron man chest to your costume.

It’s always important to stay safe when you’re trick or treating. Of course, we suggest each trick-or-treater should have smartphone, plus you can even increase your safety with apps designed to keep track of the journey:

  • With Footprints, available for iPhone, you can automatically track your kids and share locations with family and friends all privately.
  • Another option, getting lots of attention this year, is Trick or Tracker. Much like the name suggests, the app, for both Android and iOS users is a great way to keep tabs on your children as they journey through your neighbourhood.

With the 31st  right around the corner we wish you happy, safe and spooky tech-filled Hallowe’en!

Tell us, how are you using tech to celebrate this ghoulish occasion?

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Leave your notepad at home – The Note 4 has you covered

Putting pen to paper might sound as old school as using a quill pen since the Samsung Galaxy Note 4, equipped with the new S Pen, hits Rogers stores today.

This “phablet” is a game-changer. It is your new:

Whether you have lots of important thoughts, like taking notes or are an obsessive list-maker, the S Pen feels more natural than ever before. The proof is in the pressure points – 2048 pressure points to be exact, makes this one of a kind writing experience the highlight of this device.

 Movie watching companion
The Quad HD Super AMOLED® screen is crisp and clear and can make watching even the most boring movie seem like you’re in a private screening of Avatar – a little bit dramatic, but you get the point.

If selfies are the name of your game, the 3.7 MP front-facing camera and Smart OIS (Optical Image Stabilization) on the 16 MP rear-facing camera help you snap pictures and videos from every angle.

AM to PM companion
The Fast Charging feature allows you to recharge up to 50 per cent of your battery in just 30 minutes, so you can carry your Note 4 from your morning meeting to your night class without worry.

If this video doesn’t get you excited about the Note 4, I don’t know what will:

The Note 4 is now available online and in Rogers retail stores – check out for more details.

Are you writing with an S Pen or is writing still something you see only happening on paper?

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Full-season hockey access for Rogers customers

RGCL100What an exciting week – the NHL hockey season has begun! Fans are sporting jerseys around town, hockey pools have ramped up and Canadians are turning to their mobiles and tablets to watch our nation’s game.

Even with the puck drop behind us, we’ve got more plays on the way to keep our customers cheering.

Here are two awesome pieces of news  - so hot for fans, they may melt the ice:

1) Rogers NHL GameCentre LIVE
Rogers customers with the following services can now get a free subscription to  Rogers NHL GameCentre LIVE™, with GamePlus™ of course, until the end of the season, including playoffs:

  • Wireless:
    •  Share Everything Plan
  • OR
  • Internet (Ontario):
    • Hybrid Fibre 60 or above
    • Grandfathered Extreme Internet or above
  • Internet (Atlantic):
    • Hybrid Fibre 50 or above
    • Grandfathered Extreme Internet or above

Past December 31, 2014 these customers can continue to use smartphones, tablets, desktops, and other devices like Roku and XBOX 360,  to watch tons of regular season games, plus big-ticket events like the 2015 Stanley Cup Playoffs, 2015 Bridgestone NHL Winter Classic®, and the 2015 NHL® All-Star Game. Don’t forget to also check out the GamePlus experience, with innovative camera angles (like the Ref Cam), on-demand replays and behind-the-scenes content, exclusive to Rogers customers.

2) NHL® Centre Ice
As shared in a previous post hockey fans had a freeview of NHL® Centre Ice ending today – but the action doesn’t stop. Starting today, Rogers customers with the accounts listed below will continue to get NHL® Centre Ice:

  • TV:
    • Digital VIP or higher
  • AND
  • Internet (Ontario):
    • Hybrid Fibre 60 or above
  • Internet (Atlantic):
    • Hybrid Fibre 50 or above
    • Grandfathered Extreme customers and above

Learn more about our Internet and Share Everything plans that will keep you game ready. Customers who are not eligible for the above, can still purchase Rogers NHL GameCentre LIVE™ and NHL® Centre Ice to continue to watch the remainder of 2014/2015 season. Check out for more details. A reminder that Rogers wireless data and internet customers will continue to get a free subscription to Rogers NHL GameCentre LIVE™ until December 31, 2014.

Tell us, what are your traditions in how you watch the game? What device are you using?

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