Archive for the ‘General’ Category

Getting Connected With Rogers Smart Home Monitoring

It was all the talk at CES this year – the connected home.Have you ever had a moment where you’re on the go and thought, did I turn off the bedroom lights? Did I lock the door? Did Iforget to turn down the heat?  Are the kids back from school? There’s no doubt Canadians could benefit from being more connected to what’s going on at home, and thankfully there’s innovation out there today that helps do just that.

Already available in parts of Ontario and Atlantic Canada, starting today Vancouverites can get in on knowing exactly what’s happening at home at all times with the launch of Rogers Smart Home Monitoring in Vancouver and the Lower Mainland! Check to see if it’s available in your area.

Think about monitoring everything from water leaks, carbon monoxide levels and fire, to cameras, lighting, appliances and thermostat temperatures all from your smartphone, tablet or computer. Futuristic sounding stuff right?

Not to mention, the system sends real time text and email updates directly to your smartphone, tablet or computer so you know when the dog walker comes and goes or if someone’s burning toast in the kitchen. And if safety’s what you’re after, rest easy because experienced security experts are monitoring your casa 24/7.

We recently did a national survey that found more than 60% of Canadians want to live in a smart home and that three in four (75%) think smart home automation would make life easier. But those numbers look even better on this infographic all about smart home technology and where Canadian’s think it will be the most useful.

I consider myself a techie so having this in my house is a no brainer. But if you’re a frequent traveler, a pet owner, a parent or are just down right busy all the time, Smart Home Monitoring might make life a little bit simpler for you. Whether you want just the basics, all the bells and whistles, or something in between, choosing the right package and features that best suit your needs is easy.

To book a free home demo and assessment you can visit

Is having a connected home important to you? Let me know what you think.

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Best apps to make your Valentine’s Day even lovelier

shutterstock_92960689Valentine’s Day – an occasion for reminding those we love, we love them; a chance to receive flowers, enjoy an evening of wine, or perhaps send chocolate to dear friends and family. Planning for this day has never been easier with phones by our sides; here are some awesome apps that can help inspire and organize your day of love:

Table for two

Reserving a table for your valentine has never been easier with an app like OpenTable. Available on Android and iPhone devices, not only does the app let you reserve right from your smartphone (no excuses) it also provides restaurant ideas within your area, and highlights those with Valentine’s Day set-menus. Taking it even one step further, you’ll impress your date as payment has already been handled through the app, including the tip!

Stay in

Sometimes the key to someone’s heart is through their stomachs, and Valentine’s Day is a chance to impress with your culinary skills. If you chose to cook from home, be sure to use your phone for delicious ideas. An app like ‘Valentines Recipe’ gives you access to over 140 inspiring recipes that will have your guests asking for more loving. If you chose to stay in, might I also suggest grabbing a blanket and cuddling up for a movie (or two). Check out shomi to select your evening entertainment; perhaps watch a romantic classic that will have you reaching for tissues or a new Hollywood hit that will have you in stiches.

Send a surprise

Everyone loves a good surprise delivery. Apps like 1-800-Flowers, available on Android and iPhone, lets you place a delivery order right from your phone while on the go. Above and beyond simply flowers, 1-800-Flowers caters to all types of recipients with cookies, chocolates, fruit baskets and more.

Share your love

Say goodbye to the traditional paper card; and say hello to apps that let you build and send your own personalized mobile valentine. For example, this year I’ll be sending my mom a personalized card made with ‘Valentines Day Cards’ Android app. I can select the card design, include my own picture and of course add a personalized mushy message. For even more creative app options check out Ink and RedStamp.

Tell us, how are you using your phone to help celebrate February 14?

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Get the tablet you want for $0 down

Q1_RtlEasyPay_TabletGirlTablets are the ultimate on-the-go device. I bring mine anywhere I go, when a smartphone is just too small for extended browsing and a PC is too impractical. And don’t get me started on how handy it is in the kitchen!

With today’s launch of Easy Pay you can get the tablet you’ve been wanting for $0 down when you add it to your Share Everything plan. But it doesn’t end there! With Rogers, you get access to content that’ll make your tablet experience even better, including Next Issue (Basic) free for 2 years as long as you keep the tablet on your plan.

How does Easy Pay work?

  • Pick a tablet you want from Rogers
  • Add the tablet to your Share Everything plan for $10 per month
  •  Pay $0 down (a $20 connection fee and taxes on the full cost of the tablet will appear on your first invoice)
  • Make equal Easy Pay payments over 24 months
  • Activate your free 2 year Next Issue (Basic) subscription

How are my payments calculated?

It’s easy to calculate your monthly Easy Pay payment:

Cost of tablet ÷ 24 months = Easy Pay monthly payment

As an example, here’s how we’d calculate your monthly Easy Pay payment if you got the Samsung GALAXY Tab S today:

$649.99 ÷ 24 months = $27.08 per month for 24 months

If you want to pay your tablet balance off at any time, Easy Pay gives you the flexibility to do that.

Content at your fingertips – at no added cost

When you add a tablet to your Share Everything plan, you get Next Issue (Basic) free for 2 years as long as you keep the tablet on your plan. That’s almost $240 of value at no extra cost. With Next Issue, you’ll have access to over 100 of the world’s best magazines including Chatelaine, GQ, Vogue, Forbes and more!

But it doesn’t stop there! Here are just a few more reasons to get your tablet with Rogers:

  • Rogers GameCentre LIVE: live stream over 1,000 games on your tablet. Never miss a game again!
  • ROAM LIKE HOME: take your tablet to the U.S. and use the data and features included in your Share Everything plan just like you do at home for only $5 per day.
  • shomi: Rogers internet customers (Hybrid Fiber 60 or higher) can watch their favourite TV shows on their tablet.
  • Rogers First Rewards:earn points for every dollar you spend each month – including your Easy Pay fee – to redeem for rewards of your choice.

And you get the added bonus of always being connected to Rogers LTE – no more searching for Wi-Fi when you take your tablet outside of your home.

For more information about Easy Pay, visit

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Getting help from the Rogers Team

Getting help from Rogers

Getting Help from Rogers

Getting help from the Rogers Team

We wanted to outline all the different ways you can reach our Rogers Support staff, to make getting help all that much easier. We’ve made things simpler for you so you can reach us how you want, when you want and here’s how…


In 140 characters or less, our Social Media Support team will be happy to assist in resolving your issue.  Whether it’s a billing issue or technical support, we have your back.  Simply tweet @RogersHelps then move on with the rest of your day – the perfect solution for people on the go!

Operational hours: 24/7, receive a reply within the hour


Our Facebook page is also monitored by our Social Media Support team, so you’ll receive the same instant service as you would on Twitter.  You can either post on our Facebook wall publically or send us a message privately.  If you need more than 140 characters to describe your issue, Facebook is the place to be!

Operational hours: 24/7, receive a reply within the hour

Community Forums

Do you have a tough technical issue with one of our Rogers services?  Look no further than our Community Forums!  We’ve set up a peer-to-peer forum where Rogers customers can speak freely amongst themselves about technical topics.  Whether you need help setting up port-forwarding on your router, installing a new app on your phone, or any other question you may have, you’ve got a friend in our Community Forums!

Operational hours: 24/7, receive a reply whenever a member of the community replies

Live Chat

If you have a little extra time on your hands but don’t want to speak on the phone, our experienced representatives are here to chat with you online and in real-time.  Simply explain your issue and they’ll reply right away.  If you have a billing, Internet, or wireless issue, our chat teams are here to help!

Customer Care:

Operational Hours: Mon – Fri: 7am – 12am, Sat – Sun: 8am – 12am; receive a reply almost immediately

Internet Technical Support:

Operational Hours: 24/7; receive a reply almost immediately

Wireless Technical Support:

Operational Hours: 24/7; receive a reply almost immediately


Have you had an experience with any of these contact methods?  Let us know in the comments below!

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True patriot love: Why you’ll see Canadian ads hawked during the Super Bowl


We know many of you want to see the U.S. ads that run during the Super Bowl. Who doesn’t want to see Stephen Colbert and a Bald Eagle sell Pistachios?!?

But there’s a good reason behind the hassle of having to go online to check out those blockbuster U.S. ads. When a Canadian broadcaster purchases the exclusive rights to broadcast a program in Canada, it makes its money back by requesting that only its feed of the program be shown to viewers.  As a result, if a U.S. TV station is showing the same program at the same time, it will be the Canadian TV signal with Canadian ads that is seen by viewers.

This practice, known as simultaneous signal substitution, is fundamental to preserving the advertising revenues of local TV stations, which are used to support the production of local and other Canadian programming. Losing that revenue would put the viability of Canadian TV stations in jeopardy and reduce the amount of local and other Canadian programming.

Having Canadian ads shown with U.S. programs adds $400 million in Canadian advertising revenue to our economy, helps fund the Canadian programming you love, and supports Canadian jobs. That’s not chump change.

We know it’s not quite the same, but you can watch U.S. Super Bowl ads on YouTube and also check out a preview of the ads on tap here.

Update: The CRTC announced today that “Given that the Super Bowl is a unique event and that the heavily promoted advertising is part of the spectacle, the CRTC has decided to prohibit simultaneous substitutions during the Super Bowl starting at the end of the 2016 NFL season (i.e., the Super Bowl in 2017).” Check out more details here.

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Stay on Top of Awards Season with Rogers On Demand

shutterstock_134223257As a TV and movie junkie, I get major FOMO (fear of missing out) when I notice nominated films making waves during the awards season and I still haven’t had the chance to watch them yet. A couple weeks ago, the recent award show put critically acclaimed shows like The Affair and films like Pride and Boyhood in the spotlight

If you’re wondering how you can enjoy all the contenders, prior to the next awards show check out Rogers On Demand – Ch. 100. Can’t find the title you’re looking for? Press * on your remote to pull up the search function on your TV.

All the titles listed below are currently on Rogers On Demand – Ch. 100

  • The Affair: Won best TV series and best actress.
  • Game of Thrones and Good Wife: Nominated for best TV series drama.
  • Girls: Nominated for best TV series and best actress.
  • Stars like Claire Danes, Julia Louis-Dreyfus and William H. Macy were nominated in the best performance category for shows such as: Homeland, The Knick, Nurse Jackie, Veep, and Shameless.
  • Don’t forget about the nominated miniseries or motion picture made for TV films: True Detective and Olive Kitteridge.
  • Jessica Lange earned a nomination for American Horror Story: Freakshow and Maggie Gyllenhaal took home the tropy for her performance in The Honourable Woman.
  • Boyhood took home the award for best picture, supporting actress and director.
  • How to Train Your Dragon 2 won for Best Animated picture.
  • Grand Budapest Hotel won for best comedy / musical, beating Pride in the category.
  • Helen Mirren was nominated for her role in The Hundred-Foot Journey. Gone Girl’s David Fincher was nominated for best director and Rosamund Pike for actress.
  • Stay tuned for Book of Life, Whiplash, and Birdman coming to Ch. 100 by the end of January and February.

People are passionate about their favourite TV and movies, and awards season can bring out a lot of strong opinions. Who do you think have been snubbed thus far?

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Watch The Americans Season 1 and 2, now on shomi, leading up to the Season 3 premiere on FX

Capture2233eI am a self-proclaimed binge-watcher and as a result I can’t get enough of shomi. What I like about shomi is that it helps me stay up-to-date and current with my favourite series . For example, I can now catch up on the compelling Cold War series The Americans before its Season 3 premiere on FX on Wednesday Jan. 28 at 10 p.m. ET/PT. With Seasons 1 and 2 of the award-winning series available exclusively in Canada on shomi, I can re-watch my favourite scenes and be reminded of key character plots and twists.

The Americans is a potboiler and it’s easy to jump in. It’s a story, set in the 80’s, about the complex marriage of two KGB spies posing as Americans in Washington D.C. The marriage of Phillip and Elizabeth Jennings grows more passionate by the day but is constantly tested by the escalation of the Cold War.

shomi also streams other binge-worthy shows like Scandal, New Girl, Sons of Anarchy, Jane the Virgin and many more.

Here’s how new and existing Rogers customers can benefit from shomi:

• Watch exclusive binge-worthy TV series you can’t find on other streaming services, plus terrific Hollywood hits, family favourites and cult classics.
• Discover something new, find a hidden gem, or reconnect with an old favourite with collections curated by entertainment experts. Available on web, tablet (select iOSTM & AndroidTM), mobile, Nextbox™, and Xbox 360, with more coming soon
• Sign up to shomi and enjoy a 30-day free trial.2 Then just $8.99 a month.1 Cancel anytime
• Included for Rogers Hybrid Fibre 50 (Rogers Hybrid Fibre 60 in Ontario) internet customers and above until March 31, 2015.1 Sign-up today at

Sign up today and get the movies you want to watch and shows you need to binge. Don’t worry, no one is judging you. And don’t forget to catch up on The Americans on shomi before the Season 3 premiere next week!

1. Includes access to content only. Standard data overage/roaming charges apply. MyRogers account registration and compatible device required. Visit for full terms and conditions. Data consumption (at the default “Best” setting) is approx. 2GB/hr when streamed to a laptop, approx. 1.4GB/hr when streamed to a compatible smartphone or tablet (iOS 7+/Android 4.1+) and approx. 2.6GB/hr when streamed to an Xbox 360 (varies based on length of video content, stream quality, device and other factors). Data usage exceeding the amount included in your wireless or internet plan (as applicable) and wireless roaming usage will be charged in accordance with the rates applicable to your Rogers plan. Service only available within Canada.

2. Available for a limited time to customers who subscribe. Trial period starts upon account activation. Regular monthly subscription fee (plus taxes) applies after the trial unless cancelled earlier by calling 1-888-ROGERS1 or contacting Live Chat. Visit for full terms and conditions.

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You lost me at ‘notice of alleged copyright infringement’

You may have heard about new legislation that came into effect January 2, 2015 requiring internet providers like Rogers to forward “notices of alleged copyright infringement” from copyright holders when they believe one of that provider’s subscribers has “infringed their copyright”. Confused? You’re not alone!

We’ve landed an exclusive* interview with Pam Dinsmore, a Vice President here at Rogers responsible for copyright policy, to tell you what this so-called “Notice and Notice” system is all about. (*exclusive in the sense that she works for Rogers and we wouldn’t let her say no.)

Pam, what’s this all about? Is it a new thing?

The legislation just formalizes a voluntary system, called Notice and Notice, which we’ve participated in for years. Basically a copyright holder (like a movie studio or record label) writes a notice and sends it to us if they believe one of our customers has infringed their copyright (like by illegally downloading a movie). We then forward the notice (which we can’t verify or alter) by email along to the customer, to discourage the customer from doing that activity anymore. It’s not a new practice, but we’re now legally required to pass along the notices. For our customers, there really isn’t any change.

Does the copyright holder know who the customer is?

This is important – no, they don’t. All they have is an IP address. Your privacy is important to us – we don’t tell the sender who you are, and wouldn’t do that without being compelled by law, like a warrant or court order. We don’t track or keep records about what you do online, just what IP address we assigned to you.

So what do these notices mean?

The notices are to discourage illegal activities like downloading or sharing a song or movie you haven’t purchased. A notice of alleged infringement is separate from any lawsuit for copyright infringement, but that doesn’t mean the copyright holder won’t also take legal action.

Is there anywhere customers can go to get more information?

You can check out Industry Canada’s Frequently Asked Questions on the Notice and Notice Regime here:

Also, we’re posting a sample of what a notice looks like below (well, the introductory part from us, anyway).


To:                          Your email

Subject:                Allegations of Copyright Infringement  


Dear Rogers subscriber,

Rogers has received a notice alleging that activities associated with your IP address are infringing copyright in material(s) owned or exclusively licensed by others, such as downloading a movie, music, or games. 

Your privacy is important to us – we haven’t told the sender who you are, and wouldn’t do that without being compelled by law, like a warrant or court order. We don’t track or keep records about what you do online, just what IP address we assigned to you.

We’re required by new Canadian copyright law to send along this notice.  However, we can’t verify its contents nor its sender and we can’t alter its contents in any way. As a result, we are passing along to you the full, unaltered, notice from the sender as we are required to do.

If you have any questions about the attached copyright notice, please contact its sender using the contact information provided in the notice.  Please do not reply to this e-mail.

For more info on the rules requiring us to forward this notice to you, please check out this information page prepared by the Government of Canada:

You can also get some more info on Rogers RedBoard:

We trust you will comply with all applicable laws in using Rogers’ services.


Rogers Communications Partnership

–Begin message from copyright holder–

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Near or far: Keeping in touch with family and friends

mags_postWe’re all busy with things to do and places to go but the holidays always remind me to slow down and get in touch with family and friends to let them know I’m thinking about them. One of my goals for 2015 is to do this more consistently so I got to thinking about unique ways to stay connected with those who matter. Facebook is great but I wanted more meaningful connections. Here are a few ideas I came up with that may work for you too.

  • Have fun with it! My dad was an entrepreneur so he travelled a lot while we were growing up. On each trip, he would bring a cut-out of Flat Stanley, a character from one of my favorite books.  He’d take photos of himself and Flat Stanley at meetings, outside his hotel and on the plane. Later, we’d print the photos and write stories about all of the places Flat Stanley and my dad had been. It’s a tradition I’d love to continue with my own family someday. This time, of course, the pictures could be shared in real-time via text or email.
  • Voicemail – it’s not dead after all! My sister often travels to Europe and the time difference makes it hard to stay in touch with her little ones. When she goes to bed, she sets her phone to silent. Her kids call after dinner and leave her voicemails while she is sleeping. She loves waking up to them and saves them in a separate folder for safekeeping.
  • Skype, FaceTime, you name it! Video chat apps are a no-brainer so we couldn’t make this list without including them. What about taking them to the next level? My best friend is in a long distance relationship. Since her and her boyfriend both love to cook, they find a recipe and make it all while chatting on FaceTime. They chop, dice, boil and fry and then enjoy a meal together even though they’re miles apart. It’s almost too cute/cheesy and she might be upset that I shared this story with all of you but consider it an idea starter.
  • Create a digital trip journal: If my mom had her way, she would have implanted a GPS in my arm when I was travelling across the southern U.S. My Trip Journal app (available for iOS and Android) was the next best thing. It allowed me to share my location, pictures and updates with friends and family. And it gave my mom peace of mind that I was okay. When I start to miss my nomad days, I can see my past trips on Trip Journal so the memories are always stored for safekeeping.

If your adventure is taking you to the U.S. ROAM LIKE HOME from Rogers can help you stay connected. For just $5 per day while roaming you get access to the data, and unlimited minutes and text included in your Share Everything plan. There’s no catch. Just text ‘travel’ to 222 to enrol or ensure you have the right plan.  You will only be charged a maximum of $50 for roaming on any given monthly bill. You only need to enrol once and then you’re all set for future trips to the U.S.

These are just a few of the unique ways you can stay in touch, over the holidays and beyond. Do you have any to add to the list?

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Old School is New Again – The BlackBerry® Classic

It’s a nostalgic time for BlackBerry® loyalists.  A blast from the past, a throwback, and just in time for that last minute holiday gift idea, the BlackBerry® Classic launched today at Rogers (quantity is limited so reserve online – or call ahead to avoid disappointment).

The BlackBerry® Classic is a mixture of all the good things we remember about our older BlackBerry® smartphones, like the look of the BlackBerry® Bold™ and BlackBerry® Curve™ combined with the new speed and performance of the BlackBerry® 10 operating system. Like the recently released BlackBerry® Passport, the Classic also comes loaded with Blackberry® 10.3 software including Blackberry® Blend Technology (brings documents, emails etc. from your device to your laptop or tablet) & BlackBerry® Assistant (lets you do a whole bunch of great stuff using voice and text commands).

In addition, the device comes ready for both work and play:

  • The track pad, classic QWERTY keyboard, menu and back buttons let you be a smooth navigator as you move between documents, emails, call, etc. Not to be forgotten, you can also rely on the touch screen to get you around!
  • The BlackBerry® Classic packs some serious punch, with a 3.5-inch screen, a fast processor with 2GB of RAM making multitasking even easier. It also has a 2,515-mAh battery for all-day battery life and a microSD card slot to expand your storage if need be.
  • There’s no shortage of apps at your fingertips for work or play with access to BlackBerry® apps on BlackBerry® World™ and Android apps through the Amazon Appstore.

And my personal favourite – the BlackBerry® Classic is bringing back the Brick Breaker, a game that so many of us have spent countless hours playing – cancel your plans, a new high score awaits!

Is this device on your holiday wish list?

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