Archive for the ‘General’ Category

True patriot love: Why you’ll see Canadian ads hawked during the Super Bowl


We know many of you want to see the U.S. ads that run during the Super Bowl. Who doesn’t want to see Stephen Colbert and a Bald Eagle sell Pistachios?!?

But there’s a good reason behind the hassle of having to go online to check out those blockbuster U.S. ads. When a Canadian broadcaster purchases the exclusive rights to broadcast a program in Canada, it makes its money back by requesting that only its feed of the program be shown to viewers.  As a result, if a U.S. TV station is showing the same program at the same time, it will be the Canadian TV signal with Canadian ads that is seen by viewers.

This practice, known as simultaneous signal substitution, is fundamental to preserving the advertising revenues of local TV stations, which are used to support the production of local and other Canadian programming. Losing that revenue would put the viability of Canadian TV stations in jeopardy and reduce the amount of local and other Canadian programming.

Having Canadian ads shown with U.S. programs adds $400 million in Canadian advertising revenue to our economy, helps fund the Canadian programming you love, and supports Canadian jobs. That’s not chump change.

We know it’s not quite the same, but you can watch U.S. Super Bowl ads on YouTube and also check out a preview of the ads on tap here.

Update: The CRTC announced today that “Given that the Super Bowl is a unique event and that the heavily promoted advertising is part of the spectacle, the CRTC has decided to prohibit simultaneous substitutions during the Super Bowl starting at the end of the 2016 NFL season (i.e., the Super Bowl in 2017).” Check out more details here.

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Stay on Top of Awards Season with Rogers On Demand

shutterstock_134223257As a TV and movie junkie, I get major FOMO (fear of missing out) when I notice nominated films making waves during the awards season and I still haven’t had the chance to watch them yet. A couple weeks ago, the recent award show put critically acclaimed shows like The Affair and films like Pride and Boyhood in the spotlight

If you’re wondering how you can enjoy all the contenders, prior to the next awards show check out Rogers On Demand – Ch. 100. Can’t find the title you’re looking for? Press * on your remote to pull up the search function on your TV.

All the titles listed below are currently on Rogers On Demand – Ch. 100

  • The Affair: Won best TV series and best actress.
  • Game of Thrones and Good Wife: Nominated for best TV series drama.
  • Girls: Nominated for best TV series and best actress.
  • Stars like Claire Danes, Julia Louis-Dreyfus and William H. Macy were nominated in the best performance category for shows such as: Homeland, The Knick, Nurse Jackie, Veep, and Shameless.
  • Don’t forget about the nominated miniseries or motion picture made for TV films: True Detective and Olive Kitteridge.
  • Jessica Lange earned a nomination for American Horror Story: Freakshow and Maggie Gyllenhaal took home the tropy for her performance in The Honourable Woman.
  • Boyhood took home the award for best picture, supporting actress and director.
  • How to Train Your Dragon 2 won for Best Animated picture.
  • Grand Budapest Hotel won for best comedy / musical, beating Pride in the category.
  • Helen Mirren was nominated for her role in The Hundred-Foot Journey. Gone Girl’s David Fincher was nominated for best director and Rosamund Pike for actress.
  • Stay tuned for Book of Life, Whiplash, and Birdman coming to Ch. 100 by the end of January and February.

People are passionate about their favourite TV and movies, and awards season can bring out a lot of strong opinions. Who do you think have been snubbed thus far?

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Watch The Americans Season 1 and 2, now on shomi, leading up to the Season 3 premiere on FX

Capture2233eI am a self-proclaimed binge-watcher and as a result I can’t get enough of shomi. What I like about shomi is that it helps me stay up-to-date and current with my favourite series . For example, I can now catch up on the compelling Cold War series The Americans before its Season 3 premiere on FX on Wednesday Jan. 28 at 10 p.m. ET/PT. With Seasons 1 and 2 of the award-winning series available exclusively in Canada on shomi, I can re-watch my favourite scenes and be reminded of key character plots and twists.

The Americans is a potboiler and it’s easy to jump in. It’s a story, set in the 80’s, about the complex marriage of two KGB spies posing as Americans in Washington D.C. The marriage of Phillip and Elizabeth Jennings grows more passionate by the day but is constantly tested by the escalation of the Cold War.

shomi also streams other binge-worthy shows like Scandal, New Girl, Sons of Anarchy, Jane the Virgin and many more.

Here’s how new and existing Rogers customers can benefit from shomi:

• Watch exclusive binge-worthy TV series you can’t find on other streaming services, plus terrific Hollywood hits, family favourites and cult classics.
• Discover something new, find a hidden gem, or reconnect with an old favourite with collections curated by entertainment experts. Available on web, tablet (select iOSTM & AndroidTM), mobile, Nextbox™, and Xbox 360, with more coming soon
• Sign up to shomi and enjoy a 30-day free trial.2 Then just $8.99 a month.1 Cancel anytime
• Included for Rogers Hybrid Fibre 50 (Rogers Hybrid Fibre 60 in Ontario) internet customers and above until March 31, 2015.1 Sign-up today at

Sign up today and get the movies you want to watch and shows you need to binge. Don’t worry, no one is judging you. And don’t forget to catch up on The Americans on shomi before the Season 3 premiere next week!

1. Includes access to content only. Standard data overage/roaming charges apply. MyRogers account registration and compatible device required. Visit for full terms and conditions. Data consumption (at the default “Best” setting) is approx. 2GB/hr when streamed to a laptop, approx. 1.4GB/hr when streamed to a compatible smartphone or tablet (iOS 7+/Android 4.1+) and approx. 2.6GB/hr when streamed to an Xbox 360 (varies based on length of video content, stream quality, device and other factors). Data usage exceeding the amount included in your wireless or internet plan (as applicable) and wireless roaming usage will be charged in accordance with the rates applicable to your Rogers plan. Service only available within Canada.

2. Available for a limited time to customers who subscribe. Trial period starts upon account activation. Regular monthly subscription fee (plus taxes) applies after the trial unless cancelled earlier by calling 1-888-ROGERS1 or contacting Live Chat. Visit for full terms and conditions.

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You lost me at ‘notice of alleged copyright infringement’

You may have heard about new legislation that came into effect January 2, 2015 requiring internet providers like Rogers to forward “notices of alleged copyright infringement” from copyright holders when they believe one of that provider’s subscribers has “infringed their copyright”. Confused? You’re not alone!

We’ve landed an exclusive* interview with Pam Dinsmore, a Vice President here at Rogers responsible for copyright policy, to tell you what this so-called “Notice and Notice” system is all about. (*exclusive in the sense that she works for Rogers and we wouldn’t let her say no.)

Pam, what’s this all about? Is it a new thing?

The legislation just formalizes a voluntary system, called Notice and Notice, which we’ve participated in for years. Basically a copyright holder (like a movie studio or record label) writes a notice and sends it to us if they believe one of our customers has infringed their copyright (like by illegally downloading a movie). We then forward the notice (which we can’t verify or alter) by email along to the customer, to discourage the customer from doing that activity anymore. It’s not a new practice, but we’re now legally required to pass along the notices. For our customers, there really isn’t any change.

Does the copyright holder know who the customer is?

This is important – no, they don’t. All they have is an IP address. Your privacy is important to us – we don’t tell the sender who you are, and wouldn’t do that without being compelled by law, like a warrant or court order. We don’t track or keep records about what you do online, just what IP address we assigned to you.

So what do these notices mean?

The notices are to discourage illegal activities like downloading or sharing a song or movie you haven’t purchased. A notice of alleged infringement is separate from any lawsuit for copyright infringement, but that doesn’t mean the copyright holder won’t also take legal action.

Is there anywhere customers can go to get more information?

You can check out Industry Canada’s Frequently Asked Questions on the Notice and Notice Regime here:

Also, we’re posting a sample of what a notice looks like below (well, the introductory part from us, anyway).


To:                          Your email

Subject:                Allegations of Copyright Infringement  


Dear Rogers subscriber,

Rogers has received a notice alleging that activities associated with your IP address are infringing copyright in material(s) owned or exclusively licensed by others, such as downloading a movie, music, or games. 

Your privacy is important to us – we haven’t told the sender who you are, and wouldn’t do that without being compelled by law, like a warrant or court order. We don’t track or keep records about what you do online, just what IP address we assigned to you.

We’re required by new Canadian copyright law to send along this notice.  However, we can’t verify its contents nor its sender and we can’t alter its contents in any way. As a result, we are passing along to you the full, unaltered, notice from the sender as we are required to do.

If you have any questions about the attached copyright notice, please contact its sender using the contact information provided in the notice.  Please do not reply to this e-mail.

For more info on the rules requiring us to forward this notice to you, please check out this information page prepared by the Government of Canada:

You can also get some more info on Rogers RedBoard:

We trust you will comply with all applicable laws in using Rogers’ services.


Rogers Communications Partnership

–Begin message from copyright holder–

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Near or far: Keeping in touch with family and friends

mags_postWe’re all busy with things to do and places to go but the holidays always remind me to slow down and get in touch with family and friends to let them know I’m thinking about them. One of my goals for 2015 is to do this more consistently so I got to thinking about unique ways to stay connected with those who matter. Facebook is great but I wanted more meaningful connections. Here are a few ideas I came up with that may work for you too.

  • Have fun with it! My dad was an entrepreneur so he travelled a lot while we were growing up. On each trip, he would bring a cut-out of Flat Stanley, a character from one of my favorite books.  He’d take photos of himself and Flat Stanley at meetings, outside his hotel and on the plane. Later, we’d print the photos and write stories about all of the places Flat Stanley and my dad had been. It’s a tradition I’d love to continue with my own family someday. This time, of course, the pictures could be shared in real-time via text or email.
  • Voicemail – it’s not dead after all! My sister often travels to Europe and the time difference makes it hard to stay in touch with her little ones. When she goes to bed, she sets her phone to silent. Her kids call after dinner and leave her voicemails while she is sleeping. She loves waking up to them and saves them in a separate folder for safekeeping.
  • Skype, FaceTime, you name it! Video chat apps are a no-brainer so we couldn’t make this list without including them. What about taking them to the next level? My best friend is in a long distance relationship. Since her and her boyfriend both love to cook, they find a recipe and make it all while chatting on FaceTime. They chop, dice, boil and fry and then enjoy a meal together even though they’re miles apart. It’s almost too cute/cheesy and she might be upset that I shared this story with all of you but consider it an idea starter.
  • Create a digital trip journal: If my mom had her way, she would have implanted a GPS in my arm when I was travelling across the southern U.S. My Trip Journal app (available for iOS and Android) was the next best thing. It allowed me to share my location, pictures and updates with friends and family. And it gave my mom peace of mind that I was okay. When I start to miss my nomad days, I can see my past trips on Trip Journal so the memories are always stored for safekeeping.

If your adventure is taking you to the U.S. ROAM LIKE HOME from Rogers can help you stay connected. For just $5 per day while roaming you get access to the data, and unlimited minutes and text included in your Share Everything plan. There’s no catch. Just text ‘travel’ to 222 to enrol or ensure you have the right plan.  You will only be charged a maximum of $50 for roaming on any given monthly bill. You only need to enrol once and then you’re all set for future trips to the U.S.

These are just a few of the unique ways you can stay in touch, over the holidays and beyond. Do you have any to add to the list?

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Old School is New Again – The BlackBerry® Classic

It’s a nostalgic time for BlackBerry® loyalists.  A blast from the past, a throwback, and just in time for that last minute holiday gift idea, the BlackBerry® Classic launched today at Rogers (quantity is limited so reserve online – or call ahead to avoid disappointment).

The BlackBerry® Classic is a mixture of all the good things we remember about our older BlackBerry® smartphones, like the look of the BlackBerry® Bold™ and BlackBerry® Curve™ combined with the new speed and performance of the BlackBerry® 10 operating system. Like the recently released BlackBerry® Passport, the Classic also comes loaded with Blackberry® 10.3 software including Blackberry® Blend Technology (brings documents, emails etc. from your device to your laptop or tablet) & BlackBerry® Assistant (lets you do a whole bunch of great stuff using voice and text commands).

In addition, the device comes ready for both work and play:

  • The track pad, classic QWERTY keyboard, menu and back buttons let you be a smooth navigator as you move between documents, emails, call, etc. Not to be forgotten, you can also rely on the touch screen to get you around!
  • The BlackBerry® Classic packs some serious punch, with a 3.5-inch screen, a fast processor with 2GB of RAM making multitasking even easier. It also has a 2,515-mAh battery for all-day battery life and a microSD card slot to expand your storage if need be.
  • There’s no shortage of apps at your fingertips for work or play with access to BlackBerry® apps on BlackBerry® World™ and Android apps through the Amazon Appstore.

And my personal favourite – the BlackBerry® Classic is bringing back the Brick Breaker, a game that so many of us have spent countless hours playing – cancel your plans, a new high score awaits!

Is this device on your holiday wish list?

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The Gift that Keeps on Giving…on any Device. Anytime. Anywhere.

ni_gift_mobileStill looking for the perfect holiday gift for that someone in your life who has everything? How about the gift of more than 140 magazines… all at the swipe of a fingertip?

Let me introduce you to Next Issue – it’s Canada’s only all-you-can-read, subscription digital magazine service. With an easy-to-use tablet and smartphone app, you can give your mom, boyfriend, grandma, etc. access to the world’s best weekly, bi-weekly and monthly magazines – current and back issues. With this gift they’ll also get magazine extras such as videos, bonus photography, interactive features, live web links, and more.

Next Issue has something for everyone on your list – with magazines including Chatelaine, Esquire, FLARE, Fortune, Glamour, GQ, Maclean’s, National Geographic, Popular Mechanics, PEOPLE, HELLO! Canada, Sports Illustrated, The New Yorker, Time, Today’s Parent, US Weekly, Vanity Fair, Vogue, and Wired… just to name a few.

Here are some more reasons why Next Issue should be on top of your wish/purchase list:

  • Convenience: With Next Issue you can read as many magazines as you like anytime, anywhere, on any device. On your commute, before bed, at lunch – your favourite articles are only a swipe away.
  • A consistent experience: All titles in your personalized Next Issue library can be read with a common navigation method and consistent user interface throughout, so you can focus on the content and not how to use the app.
  • Carousel: You can experience the visuals of each magazine; and rapidly navigate through each page like you would a ‘real’ magazine.
  • Background download: You can always save your favourite articles, images, etc. from Next Issue; tap the cloud icon of any magazine issue in the library to download it and keep it locally stored on your Android phone or tablet, iPhone, iPod or iPad
  • Enhanced reading experience: Experience more of your favourite magazines with access to complementary video audio, slideshows, tap-to-reveal active elements, in-article scrolling, quizzes, and embedded web content.

You can now gift a Next Issue subscription to your friends and loved ones for three, six or twelve months at a time – just in time for the holiday season! And when you sign up for Next Issue, enjoy a 30-day free trial – on us!

This holiday season, with Next Issue’s digital magazine rack at your fingertips, you and your family can enjoy all of the favorites you know and love, while discovering new content that fits your passions and interests. To find out how to get or gift a subscription, please visit

Tell us, who in your family is getting Next Issue this year?

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Learning about Rogers Frequencies

frequenciesWhere your device is from, its make and model may play a large factor in whether it will function with its full potential on our Rogers wireless network. We have customers that bring in an array devices –old devices from friends and family, international devices from students studying in Canada, tourists visiting during the winter, etc.

Depending on the country and provider, a device may only function on certain bands or frequencies; this means you may not be able to access top downloading and uploading speeds.  For example, in Greece, the largest mobile operator, Cosmote, operates their 3G on 900Mhz and 1800Mhz. This means if you’re visiting from Greece with an unlocked device you would miss out on our fast LTE and 3G speeds in some locations.

So, before you bid on that new Samsung device from Seoul or order that new Aquos from Tokyo check with the Community first here.

Simply login/register and post the specs of the device you’re eyeing. Our knowledgeable members and 11 Resident Experts will be there to help you make sure you make the right decision.

Tell us, do you have an international device?


Whether your issue or question is related to your products/services or affecting someone you know, the Rogers Community Forums is the place to come for in-depth and well informed peer to peer support.

If you feel like lurking; no worries you can anonymously browse thousands of threads until you scrounge up the courage to join the fun. Once a member you’ll have access to and be supported by over 300, 000 members and our 11 Resident Experts “super users” who are there to help you!

So what are you waiting for? If you’ve got a question, concern or are just curious, I know of a place where 300,000 people would love to meet you

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Smarter regulations = better and faster Internet for you

The Canadian Radio-television and Telecommunications Commission (CRTC) is reviewing “wholesale services and associated policies” – in non-regulatory speak, they’re holding public hearings about the rules that require Internet providers to allow network access to other providers so they can become Internet resellers.

There have been lots of proposals and claims circulating during the hearings. We’re appearing today and wanted to give you the scoop on our thoughts – which are centred around providing better Internet services for you.

Here are five things you need to know about the state of the market and our proposal for smarter regulations:

  1. Canadians have access to fast Internet speeds and reasonable prices. The market is competitive (even Canada’s competition watchdog said there was competition and has recommended against new regulations) – this isn’t the time for more regulations that slow down this progress.
  1. We’re proposing that access and wholesale rates be regulated for another five years with a pricing model that allows providers to continue offering attractive rates and unlimited bandwidth.
  1. We’ve serious about investing to give you a better internet experience: has said we’re the fastest in Canada for two years in a row and virtually all of our customers can get a package with speeds of up to 250 mbps. We’re committed to continuing to invest.
  1. Rogers Internet usage is growing by 65% a year and many users are looking for faster speeds. We need smart regulations that provide an incentive to invest so we can keep pace with this demand.
  1. Exciting new technologies like advanced fibre optic to the home will allow us to give you faster speeds, but it doesn’t make sense for us to invest millions if another company can borrow our network and sell those services right away. Companies should have to take the risk to invest in these new technologies in order to sell those services.

We hope the CRTC chooses smart regulations so we can keep delivering better Internet services for you. We expect a decision to be made next year and we’ll keep you up to date.

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LTE-Advanced, Lollipop, & Nexus 6 oh my!

A couple of weeks ago, Rogers became the first carrier in Canada to roll out LTE-Advanced. We started with 12 cities and have a plan to roll it out across the country. Today, we’re announcing the launch of the first LTE-Advanced enabled device, the Motorola Nexus 6, available online and in Rogers stores – demand is going to be high, so we recommend reserving your device on our reservation system to make sure you can pick it up from the store closest to you.

This means with the Nexus 6 you’ll be able to download your favourite movie on shomi or stream your favourite team in action on Rogers™ NHL GameCentre LIVE™ at even faster speeds on the 6-inch Quad HD display.

Lollipop anyone? In another first, the Nexus 6 is the first new device to come loaded with the Android 5.0 Lollipop operating system. This is the biggest change to the OS in years and you’ll immediately notice the visual differences and a whole slew of other changes to make your user experience even more seamless. Here are just a few:

  • With the new system, you can flip between editing documents, browsing the web, watching movies and listening to music with ease.
  • Epic shots – A solid, 13 MP camera with optical image stabilization lets you take some great pictures in both daylight and low light.
  • Adjust your settings so that only certain people and notifications get through. When it’s important, respond to messages directly from your lock screen.
  • A large 3220 mAh battery provides up to 24 hours per charge and you can use the Motorola Turbo Charger for a quick burst of power – 15 minutes to get up to 6 additional hours of battery life.

Don’t forget, right now, LTE-Advanced is available in Vancouver, Edmonton, Calgary, Windsor, London, Hamilton, Toronto, Kingston, Moncton, Fredericton, Halifax and Saint John.

Are you a Nexus user? What do you think of the new features in this device? Check out the video below to learn more.

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