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3 ways to troubleshoot your Rogers Digital TV

Top TV fixesConnected shares how to reset your cable box, overcome error message and put the power back in your remote control so you can keep on watching your Rogers Digital TV.

How do I reset my digital cable box?

1. Start by unplugging the power cable, either from the wall outlet or from the back of the digital box.

2. Wait 10 seconds, then plug it back in.

3. You’ll see the word “boot” appear, and the box will take about five minutes to reset. When the box displays the time, it’s ready.

4. Press the power button on your remote or on the front of the digital box.

Note: Make sure your TV is set to the right input for the digital box or on the right channel (3 or 4).

If this doesn’t work, you may need to reauthorize your digital box. Here’s how:

1. Call 1-866-894-9962 and follow the prompts.

2. You’ll be asked to enter the phone number associated with your account. Once you do, your digital box will be reauthorized. It may take up to 30 minutes for it to take effect.

What do I do if Rogers On Demand won’t load or is showing an error message?

Sometimes the communications between your digital cable box and the broadcaster can be affected by factors such as a weak signal or outdated wiring in your house. The best and easiest solution to this is to just reset your digital box (see above). If that doesn’t do the trick, visit the Community Forums or send us a message on Facebook or @RogersHelps on Twitter.

What do I do if my remote is not controlling my digital cable box?

If your Rogers remote isn’t controlling the volume, channels or turning the box on and off, try these steps:

1. Make sure the remote is set to Cable Mode by pressing the CBL button. Also, make sure there’s nothing blocking the remote’s signal from reaching the digital cable box.

2. Make sure the batteries aren’t dead. When you press a button at the top of the remote (CBL, TV, AUD, DVD, VCR), it will glow red. If not, try replacing the two AA batteries.

3. Finally, try adjusting channels and volume using the buttons on the set-top box. If they don’t work, try rebooting the box (see above). If they do, try the remote again.

If it still doesn’t work, try reprogramming the remote.  Check out more quick tips and tutorials from Connected.

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Weekend reading: Feeling sporty

Weekend readingThis week, we’re celebrating the 2014 FIFA World Cup Brazil with hashflags and digging into the latest fitness app stats. Plus, we get a peek at how wearables could move into the office. Get all the details in this week’s edition of the Weekend Reading.

Soccer fever

We’re cheering “Gooooooal” and there’s not a vuvuzela in sight. But there is one familiar bit of tech returning for the World Cup: Twitter has brought back the hashflags feature from the 2010 event. You can cheer on the country of your choice by entering a # followed by the three-letter country code, like host #BRA.

Wired workouts

Whether we’re tracking our activity with wearables, downloading apps to improve our mileage or simply researching the latest news, Canadians are tops (and Russians last) when it comes to cruising health-related websites and apps. The Opera Mediaworks study ranked 10 countries on their use of more than 400 sites and apps, plus surveyed more than 2,000 people, to analyze health and fitness habits.

The research also found that fitness conscious consumers carry their smartphones while exercising, mostly so they can listen to music, while men aged 25 to 34 are the heaviest users of mobile health and fitness apps.

How to you track your health and fitness?

Workplace wearables

We’re all familiar with fitness and sleep tracking bands, but now they’re starting to make their way into the office. This week, Salesforce introduced a set of code libraries to help build apps that connect their employee collaboration tools with wearables. Called Salesforce Wear, it can provide simple notifications, but also mulls opportunities for automatically scheduled activity breaks or walking meetings. Wired, meanwhile, shared some of the example apps, including a gesture-based app that lets surgeons pull up patient records and a feature that provides photos with contacts so you can put faces to names during meetings.

How would a wearable help you on the job?

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How to watch the FIFA World Cup starting June 12

FIFASixty-four matches. Thirty-two teams. One champion.

Soccer fans have been waiting four years for June 12, the kickoff to the 2014 FIFA World Cup Brazil™.

Spain claimed first place in the 2010 soccer (or football, depending on your part of the world) championship matches, and this year, Brazil will be chasing their sixth title with a home field advantage.

Rogers customers will be able to catch every goal, pass and yellow card on their computer, tablet or smartphone throughout the tournament.  To watch live:

  • on your computer visit;
  • on your tablet visit your Apple or Android app store and download the Rogers Anyplace TV app;
  • on your smartphone visit your Apple, Android, Windows, or Blackberry app store and download the Rogers Anyplace TV app

You’ll need to register by visiting on your computer then enter your MyRogers username and password.

Can’t catch the 2014 FIFA World Cup™  live? Watch the replay on Rogers On Demand, channel 100, or with Rogers Anyplace TV on your computer, smartphone, tablet, Xbox, or LG Smart TV.

Which team will you be cheering on in Brazil?

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Weekend reading: Hockey, vampires and a new OS

Weekend readingThis week, we’re buzzing about Guillermo del Toro’s new show on FX Canada, 24/7 sports coverage with Sportsnet NOW and Apple’s launch of iOS 8. Plus, find out how you can win extra Rogers First Rewards loyalty points. Get it all in the Weekend Reading.

How about that local sports team?

Get your sports fix 24/7 with the new Sportsnet NOW stream. Available now as an exclusive preview for Rogers customers with a Sportsnet TV subscription, this live, HD-quality stream includes all of Sportsnet’s TV programming and events. This means you can now watch NHL, NFL, NBA, MLB, curling, the Tour de France and more from anywhere in Canada on your computer, tablet or smartphone.

The stream, which includes all your subscribed Sportsnet channels, also allows for quad-screen viewing on your computer for busy game nights. Plus you can set alerts to two minutes before the puck drops (or whatever your sports program of choice may be). There’s even multiple logins on a single account, so family members can tune in to different games or from different devices – perfect for when my boyfriend wants to watch the Toronto Maple Leafs on our desktop but I want to keep an eye on the Montreal Canadiens on the go with my smartphone!

Check it out at or download the app for free from the App Store or Google Play.

What sport will you be streaming?

An Apple upgrade

All eyes were on the Apple World Wide Developer’s Conference Monday, as Tim Cook and co. unveiled the new iOS8. The update includes interactive notifications, improvements to mail, the keyboard and group messaging, as well as a new health tracking functionality. Mashable shares the top six moments from the event, while iPhone in Canada runs through all the new functions here and MobileSyrup shares a visual recap of the announcement.

What functionality do you look forward to trying in iOS 8?

FX Canada gets freaky

On Tuesday, Rogers hosted Guillermo del Toro for a panel discussion about his new FX Canada series The Strain. Based on a trilogy del Toro co-authored, the show follows New Yorkers as they fight against a virus that turns people into vampires. Check out our full recap of The Strain panel, and be sure to tune in for the premiere on FX Canada on July 13 at 10 PM.

Will you be tuning in?

Spin it to win it

Right now, eligible customers enrolled in the Rogers First Rewards loyalty program have a chance to win up to 10,000 free rewards points – just step right up at and spin the wheel! What does 10,000 get you? Up to 25 Rogers On Demand movie rentals or $100 in hardware upgrade discounts or loads of extra long-distance minutes … we could go on!

And if you do take a spin, you’ll also be automatically entered to win 1 of 5 grand prizes of 100,000 points. Are you feeling lucky?

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How Rogers handles government requests for customer information

Transparency reportThere’s been a lot of buzz recently about how telecom companies share customer information with government and police. So we asked Ken Engelhart, Rogers Chief Privacy Officer, for the scoop on Rogers Communications 2013 Transparency Report on Requests for Customer Information.

Ken, why is Rogers releasing a Transparency Report, and what is it?

We know some customers are concerned about government and law enforcement agencies getting access to their information. We want customers to know their info is in good hands. That’s why we’re releasing a Transparency Report.

Essentially it’s a report to our customers about the number of requests we received last year from government and law enforcement agencies, how we respond and what information we provide.

How do you handle these requests? Do government and police authorities tap in to your databases?

We don’t provide direct access to our customer databases. We carefully review requests to ensure they’re legally valid and not overly broad, and then our staff provides the information securely so that only the government or law enforcement agency requesting it can access it.

What kind of requests are we talking about?

These requests come from agencies like the police, the Canada Revenue Agency, and so on.

In about half of the requests we were forced by law to provide customer information or assisted in emergencies. The other half of requests were to confirm a customer’s name and address, which we respond to so police do not issue a warrant for the wrong person.

The types of requests include:

  • Customer name and address checks;
  • Court orders/warrants issued by a judge;
  • Government requirement orders, issued under laws like the Income Tax Act;
  • Emergency requests, like helping police in life threatening situations, such as a missing person case;
  • Child sexual exploitation emergency requests where we help police stop the sexual exploitation of a child by identifying who’s using an IP address;
  • International requests, which go through Canadian courts and sometimes result in a court order/warrant that requires us to provide info.

What kind of information are you giving out?

When we get a court order or warrant, the information provided is often things like payment history, billing records and call records. In emergency requests we provide information like location information to find a missing person or contact information for someone who has called emergency services but may not be able to communicate. We don’t look at or keep our customers’ communications like text messages and emails because our customers’ privacy is important to us.

How many requests do you get? Do you always provide the info?

Well for 2013, we had about 175,000.

And no, we don’t always provide info. If we consider an order to be too broad, we push back and, if necessary, go to court to oppose the request.

We’ve posted the report below via slideshare, or you can download it here.

Update: July 16, 2014:  After hearing your concerns and reviewing the Supreme Court ruling from last month, we’ve decided that from now on we will require a court order/warrant to provide basic customer information to law enforcement agencies, except in life threatening emergencies. We believe this move is better for our customers and that law enforcement agencies will still be able to protect the public.

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3 tips for understanding your Rogers Share Everything Bill

Share Everything billWith a Share Everything plan, members share wireless data, talk, text and features between devices. Since everyone uses data from the same pool, lighter users are taking only what they need while heavier users can avoid overage charges. A shared plan is easy to keep track of with just one bill every month, containing helpful information like total data usage and individual data usage. Connected shares the answers to three common questions about Share Everything plan bills.

  1. Why do plan members have different charges?

The highest monthly plan charge is designated to the primary subscriber – you’ll know who that is because he or she will have the highest amount on his or her bill. The charges for secondary subscribers (everyone else) are the reduced fees. For example, if you’re the primary subscriber, your charge might be $90 for a 2G plan, and your spouse and kids, the secondary subscribers, each have a reduced charge of $60.

  1. Why do plan members have their own pages in the bill?

Rogers provides individual usage summaries so that plan members can see exactly how much data they’re using month to month. This can help you identify whether any plan members are especially heavy users, and parents who are primary subscribers can review their kids’ monthly data usage.

Plan members can also check their own usage, and the group’s total usage, any time on As well, the primary subscriber will have access to individual data usage for everyone on the plan.

  1. How are data overage charges shown on the bill?

If any plan members do go over the monthly data limit, the additional charge – in dollars – only appears on the primary subscriber’s bill. Secondary subscribers can see how much extra data they used, but not how much it costs.

For example, if you’re the primary subscriber and your son goes over the allotted data amount by 250 MB, you’ll be able to see the incremental dollar amount in the “Additional Data Charges” section on your bill page. On your son’s usage summary page, though, he’ll see the data overage but not the dollar amount. If more than one plan member exceeds the data limit, all the overage charges are lumped together in one consolidated dollar amount, which is shown on the primary subscriber’s page.

For more on Share Everything plan billing, online-bill customers can click here while paper-bill customers should click here.

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Weekend Reading: NextBox how-tos, a Gear 2 Neo review and new Android stats

Weekend readingThis week, we learned how to see only our favourite channels on our PVR guides and discovered why one Toronto YouTuber loves the Samsung Gear 2 Neo. Plus, MobileSyrup shared the latest smartphone stats.

Get the scoop in this week’s edition of the Weekend Reading.

Custom channels

It’s time to master your NextBox. Our Community Forums users taught us how to customize our Interactive Program Guide to skip unsubscribed channels – giving us only our favourite content. Even better, it’s easy! Get the step by step guide here.

Do you have questions about your Rogers products and services? Browse thousands of threads answering common questions, or post your own for an answer from one of the 260,000 members and nine expert “Super Users.” Check it out.

Gearing up

Last month, I got a chance to take the Samsung Gear 2 Neo for a spin. As an avid runner, I geeked out over the stat tracking and the heart rate monitor. This week, Toronto-based YouTuber Karl Conrad shared his review of the device, calling it “the best smartwatch that you can currently get from Samsung.” Check out his full review here. Karl also notes that it’s a great conversation-starter, with people asking him “what’s that thing on your wrist” at the gym and on the street. And I agree – people love to check out the fitness band’s features!

Do you do a double-take when you see a wearable in the wild?

OS overview

I ditched my slider phone years ago. And last year I scaled down my two operating system smartphone habit to a single Android device. So I can’t help but look twice when I see a flip or feature phone in use out on the street. That reaction is backed up by the latest IDC research, as reported by MobileSyrup, with 70 per cent of Canadians owning a smartphone.

As for what kinds of smartphones Canadians are toting, IDC provided a breakdown by OS: Android is expected to own 80 per cent of the market by the end of this year, with Apple coming in second, then Windows.

What’s your operating system of choice? Why?

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How to use Quick Theatre and multitask on the LG G Flex

LG G FlexConnected shares how to use two cool features that showcase the massive curved screen of the LG G Flex Android device.

Mobile Theatre

QuickTheater gives you instant access to your pictures and videos, as well as YouTube, whenever you’d like. Here’s how to access this LG G Flex-only feature.

1. On the LG G Flex lock screen, turn the device into landscape mode.

2. With your thumbs in the middle of the screen, slide them apart (like a theatre curtain opening) to access QuickTheater.

3. Tap Videos or Photos, and swipe to the left to choose what you’d like to see in a beautiful panoramic view.

4. Tap any item to view.

Stackable Multitasking

With screen space to spare, the LG G Flex lets you split the screen and stack apps one atop the other in a two-panel multitasking mode called Dual Window.

How to use Dual Window mode:

1. Tap and hold the Back key for a second to launch Dual Window.

2. Tap any app and drag it to the bottom of the screen to open.

3. Grab any other app and drag it to the top of the screen.

With two apps open, you can…

1. Tap the leftmost icon in the middle bar to access settings.

2. Tap the blue downward arrow and drag to resize the app windows.

3. Tap the rightmost two-arrows icon to have the apps swap places.

Tip: If you rotate the LG G Flex into landscape mode, Dual Window apps will appear side-by-side instead of stacked one atop the other.

Check out more quick tips and tutorials from Connected.

What would you do with a six-inch screen?

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Weekend reading: Lego news, decoding Download Booster and a LinkedIn update

Weekend readingThis week, well, everything is awesome because you can now watch THE LEGO® MOVIE on Rogers on Demand. Plus, we learn to use the Samsung GALAXY GS5 Download Booster feature and try out the latest LinkedIn update.  Get all the details in your Weekend Reading.

Family flicks

Awesome news: It’s time to bring all your favourite minifigs home. Elizabeth Banks, Will Arnett, Morgan Freeman, Liam Neeson, Will Ferrell and more of your favourite celebrities star in THE LEGO MOVIE, which is now available to order on Rogers on Demand! You can also order THE LEGO MOVIE Pack today to get the DVD delivered to your home when it’s released on June 17, plus own the movie on Channel 100 so you can watch it over and over again – even before it’s released on DVD. Order your THE LEGO MOVIE Pack on Channel 100.

What’s your favourite family film?

Get boosted

Around T-minus five minutes to hitting the road, I’m always inspired to download a new album or movie to my smartphone. Of course, completing that massive download normally either delays departure or distracts me from my navigational duties. The new Samsung GALAXY GS5 can fix that problem with its Download Booster feature, which lets you use both your Wi-Fi and Rogers LTE network connections at the same time to download files larger than 30MB even faster. Already have a GS5? Learn how to turn on Download Booster here. Still on the fence? Check out the review on

What large files do you download on your mobile?

Compare your profile

For me, the most addictive part of LinkedIn is seeing who’s been looking at my profile, as well as how they got there. Was it a search for my name? A shared connection? The possibilities are endless, and my curiosity is always piqued. This week, the professional social network announced a new feature that lets you see how you compare to your network. You’ll find it by navigating to “profile,” then “Who’s viewed your profile” and selecting the “How you rank for profile views” tab. The feature ranks your connections by profile views and also offers customized tips for how you can boost your own page. For me, this meant updating my summary description, joining a few new groups and adding some new keywords.

How do you optimize your LinkedIn profile?

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How to use the Samsung GALAXY S5 download booster     

Download boosterTrying to download that massive quarterly report for review before you get on the subway? Or hoping to get those last few albums into your playlist before your flight takes off?

When you’re on a tight timeline, the download progress bar can’t move fast enough. But the new Samsung GALAXY S5 has a solution: the Download Booster feature.

Download Booster means you can download large files – over 30MB – faster using your Wi-Fi and Rogers LTE networks at the same time.

Here’s how to get started:

  • Select “Apps” on your home screen.
  • Choose “Settings”
  • Touch “Download Booster”
  • Drag the “Download Booster” switch to the right, then select “OK” in the popup window.
  • If you don’t want to see the data transfer speed via popup window, check the box that says “Do not show speed info.”

Ready to download?

  • Make sure your phone’s Wi-Fi and Mobile Data are both turned on
  • Pull down the status bar from the top of your screen
  • Choose the “Download Booster” icon
  • Press “OK”
  • Start your download

When it’s in use, the Download Booster icon – a lightning bolt – will appear in your device’s status bar.

This feature is one of many that take the Samsung GALAXY S5 beyond the basics, using integrated technology and the Rogers LTE network to improve your life and make every day better.

I download music, apps and TV shows directly to my mobile to keep me entertained on long flights or commutes. I also download reports to review on my morning subway ride to help me prepare for my work day. What large files do you use on your mobile?

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