Connected shares how to reset your cable box, overcome error message and put the power back in your remote control so you can keep on watching your Rogers Digital TV.
How do I reset my digital cable box?
1. Start by unplugging the power cable, either from the wall outlet or from the back of the digital box.
2. Wait 10 seconds, then plug it back in.
3. You’ll see the word “boot” appear, and the box will take about five minutes to reset. When the box displays the time, it’s ready.
4. Press the power button on your remote or on the front of the digital box.
Note: Make sure your TV is set to the right input for the digital box or on the right channel (3 or 4).
If this doesn’t work, you may need to reauthorize your digital box. Here’s how:
1. Call 1-866-894-9962 and follow the prompts.
2. You’ll be asked to enter the phone number associated with your account. Once you do, your digital box will be reauthorized. It may take up to 30 minutes for it to take effect.
What do I do if Rogers On Demand won’t load or is showing an error message?
Sometimes the communications between your digital cable box and the broadcaster can be affected by factors such as a weak signal or outdated wiring in your house. The best and easiest solution to this is to just reset your digital box (see above). If that doesn’t do the trick, visit the Community Forums or send us a message on Facebook or @RogersHelps on Twitter.
What do I do if my remote is not controlling my digital cable box?
If your Rogers remote isn’t controlling the volume, channels or turning the box on and off, try these steps:
1. Make sure the remote is set to Cable Mode by pressing the CBL button. Also, make sure there’s nothing blocking the remote’s signal from reaching the digital cable box.
2. Make sure the batteries aren’t dead. When you press a button at the top of the remote (CBL, TV, AUD, DVD, VCR), it will glow red. If not, try replacing the two AA batteries.
3. Finally, try adjusting channels and volume using the buttons on the set-top box. If they don’t work, try rebooting the box (see above). If they do, try the remote again.