Author Archive

Rogers is tops in PCMag.com speed tests

PCMagPCMag.com has recognized Rogers need for speed, ranking us the fastest overall in their Canada’s Fastest Internet Service Provider review. They also named Rogers Canada’s fastest wireless network on a national average.

For wired internet, Rogers had an average 27.2 Mbps download speed. On the wireless side, the Rogers LTE network delivered the highest speeds in six Canadian markets including Toronto, Montreal, Quebec City, Ottawa, London and the Niagara region.

PCMag.com Features Editor Eric Griffith led the “Fastest ISP” project while Lead Mobile Analyst Sascha Segan ran the “Fastest Mobile Networks” search. We had a chance to ask them about the tests, fast networks and the growth of the industry.

What factors do you consider when ranking networks?

Eric: It’s helpful for both readers and providers to know how ISPs stack up against their competition. We factor the average upload and download speed into an index number (based on 20 per cent upload and 80 per cent download) to get a quantifiable measurement for all the providers.

Sascha: We measure speed and reliability. We upload and download data, surf to web pages and keep an eye on how often the connections drop or stall.

What were your findings?

Eric: After eight months of testing using our speedtest site, we found that in Canada, Rogers had the highest download speed by far. That pushed its index rating to 22.2–well above the rest of the major, national ISPs.

Sascha: Urban Canada has very fast networks, on average faster than American networks. The three major Canadian carriers have been very aggressive at rolling out LTE and advanced technologies like Category 4 LTE.

Why do network speeds matter to consumers?

Eric: The Internet is getting more and more bandwidth intensive—just look at the traffic attributed to Youtube  and other media streaming sites. The more speed a customer can eke out, the happier they’ll be.

Sascha: People get frustrated when it takes too long to get their information. And more and more people are using mobile networks for media streaming, and for uploading photos and videos. Those demand consistent, fast connections to operate properly.

What advantage does the customer get by being on the fastest network?

Eric: No delays—nothing annoys more than waiting. People expect video on the Internet to be as instant as the text they read or the shows on their TV. Only with a high-bandwidth pipe is that possible.

Sascha: The goal is seamlessness. With the fastest network, you don’t have to worry about when and whether your app will download or your movie will play. It just does.

How do you take advantage of the new network speeds available?

Eric: The best way to take advantage of the fastest network speeds: use it. You’ve got a pipe to the single greatest repository of information ever created by mankind. Use it often and constantly.

Sascha: You need a phone which supports a fast network. Right now, for instance, Rogers has three levels of LTE phones available. iPhones have LTE, but they don’t support the 2600Mhz band which supplements speeds in big cities. The sweet spot right now is with phones like the Samsung Galaxy S4, which have that faster 2600Mhz band. And we’re starting to see even faster phones like the LG G2, which support Category 4 for even faster speeds.

VN:F [1.9.22_1171]
Rating: 5.0/5 (5 votes cast)
category icon:

share this Comments Off

Rogers LTE network powers blazing-fast Category 4 devices

category-4-The modern smartphone is a workhorse, and goes way above and beyond simply making calls. We stream Toronto Maple Leafs games, send large files for work and keep a steady soundtrack pumping through music apps and streaming sites. And, of course, we want it all with no delays.

So what’s next?  Today, we’re excited to welcome a new lineup of smartphones that let you do even more at faster speeds. First up, is the LG G2, Canada’s first Category 4 smartphone.  The LG G2 is a powerful Android smartphone with a 5.2-inch HD screen, a quad-core processor and 13 megapixel camera. Other cool features include “Quick Remote” which remotely controls your home devices including TV, Home Theatre or air conditioner and “Slide Aside,” which pulls up the most recently used apps.

What’s Category 4 all about?

Category 4 is an industry term defined by 3gpp that means these smartphones can theoretically reach industry-first LTE maximum speeds of up to 150 Mbps. This means you can expect to take full advantage of our network with Category 4 devices on Rogers LTE – Canada’s fastest wireless internet.

What makes Category 4 smartphones even faster on the Rogers LTE network?

We’ve deployed a blazing-fast LTE network across Canada with speeds of up to 150Mbps and these devices make use of the true potential of the Rogers LTE network. Get ready for even faster downloading, smooth browsing and video streaming without buffering.

Look out for more Category 4 smartphones launching this fall including the Samsung Note 3 and the Sony Xperia Z1. To learn more about our LTE network, visit www.rogers.com/lte .

What category 4 smartphone are you most excited for?

VN:F [1.9.22_1171]
Rating: 5.0/5 (5 votes cast)
category icon:

share this 5 Comments

Grab the hottest device with the Rogers Reservation System – coming this week to new customers

Thumbs upFor tech fans, there’s a lot to be excited about this fall! Every week more details are unveiled about the latest gadgets and there are plenty of hot devices to consider when choosing your next smartphone.

Once you’ve narrowed down your options, you can reserve the device of your choice on our Rogers Reservation System to ensure you’ll get the model you want. This easy-to-use system is a great option for those who want to get their hands on the latest device but don’t necessarily need it on the first day it’s available. And starting this week for the first time, new customers looking for their most coveted device on a Rogers plan can reserve a device with the Rogers Reservation System. We will be adding the latest, hottest devices regularly to the system so please continue to check back!

Here’s how it works:

  • If you’re an existing wireless customer:
    • Log in to your MyRogers account at www.rogers.com/reserve and select the device of your choice and store where you’d like to pick it up.
    • To reserve a device, a $40 reservation fee will be charged to your Rogers account and credited back to you once the device has shipped or you cancel your reservation. 
  • If you’re a new wireless customer:
    • Starting this week, you can create a new MyRogers account at www.rogers.com/reserve with your email and contact information. From there, select the device of your choice and the store where you’d like to pick it up.
    • To reserve a device, a $40 reservation fee will be charged to your credit card that will be credited back to you once the device has shipped or you cancel your reservation.
    • Upon pickup, new customers will be required to activate a new line. 
  • When your device is ready to ship, you’ll receive an email with a link to track your shipment until it arrives at the store of your choice. Once the device is in stock, it could take up to four days to ship to your store.
  • A store rep will call you when your device is ready to be picked up. We recommend you wait to hear from a rep before you head to the store.
  • To learn more, check out our online FAQ or track the status of your reservation at www.rogers.com/reserve.

Ready to reserve? Stay tuned for more reservation details on the latest handsets as they’re unveiled this fall.

UPDATE, Sept. 17, 2013, 12:20 p.m.: Today, we’re excited to open up reservations to new and existing customers for three of the fall’s hottest devices including the LG G2, the Nokia Lumia 1020  and the Samsung Galaxy Note 3.

Looking for the trifecta of power, design and display – the super-fast LG G2 is packed with a 13-MP anti-shake OIS Camera, 2.3 GHz quad-core processor and is capable of theoretical LTE speeds up to 150 mbps.  If you reserve a LG G2 on the Rogers Reservation System before Sept. 27, you’ll receive a free Quick Window Cover valued at $49.99. Visit www.rogers.com/android for terms and conditions.

If you love taking photos on your smartphone, the Nokia Lumia 1020 is perfect device for you! With a 41 megapixel camera sensor, the Nokia Lumia 1020 lets you shoot in super high resolution, which means you can zoom in close to your shot after you’ve taken it. If you reserve the device on the Rogers Reservation System before Oct. 3, you’ll receive a free Camera Grip Case valued at $74.99. The case comes with a rechargeable battery and attaches to any standard camera tripod. Visit www.rogers.com/windows8 for terms and conditions.

VN:F [1.9.22_1171]
Rating: 3.2/5 (5 votes cast)
category icon:

share this 37 Comments

Share wireless internet across your devices with Share Everything

Share EverythingOn a typical day, I’m switching between my smartphone and tablet to live-stream Toronto Blue Jays games, update my social channels and share files. My mom, on the other hand, uses much less data on her Android device as she checks Pinterest and uploads photos of her cat Spencer to Facebook. Now, with the new Share Everything plans, I can share data with my mom, my smartphone and my tablet — up to a total of 10 wireless internet devices.

Rogers has always been at the forefront of data sharing. Way back in 2009, we were the first service provider in Canada to announce data sharing plans. Over the past five years, there has been a surge in wireless internet consumption. By 2017, IDC forecasts there will be more than 49 million connected smartphones and tablets in Canada. To address this growing trend, we’re introducing Share Everything, a new approach to sharing data that will let you share with up to 10 wireless internet devices.

How do these plans work?

Share Everythingplans are now available to new and existing customers to share data with family and friends or use across all of your wireless gadgets.

Unlimited Canada-wide talk and text, call display and voicemail is included for every device connected to your plan. Pick the data bucket that works for you – from 1GB to 15GB – and share it on any combination of smartphones, tablets, the Rocket stick, hub and mobile hotspot– up to nine additional devices of your choice. Your sharing options are also flexible – for example, talk and text phones can be added as one of your devices, allowing someone to access plan features such as unlimited local and long distance calling without using any data.

Customers who bring their own device can save an extra up to $20 off the monthly plan price or the cost of adding a line to their plan. Wireless Home Phone may be added to a Share Everything plan in select markets. For more details, visit www.rogers.com/shareeverything.

How many devices do you have? Do you share data?

VN:F [1.9.22_1171]
Rating: 4.0/5 (5 votes cast)
category icon:

share this 3 Comments

Your back to school tech survival guide

Back to schoolHeading back to school means juggling lectures, assignments, group projects and your part-time job. It may sound overwhelming, but it’s all manageable with the right tools and an organized schedule. The right gadgets can help you finish your projects faster, better collaborate with group members and keep you on deadline. If you’re classroom-bound this fall, we’ve come up with five ways to help you get the most out of your gadgets this school year:

  1. Set up a connected study space at home with a fast and far-reaching Wi-Fi connection and schedule time to review notes and complete assignments free from distractions. If you’re sharing home internet with roommates, it might be best to get an unlimited internet package so you can download course materials, upload assignments and stream lectures from home without ever worrying about going over your data limit.
  1. To stay organized and on time, load your class schedule and your assignment deadlines into a calendar application on your smartphone. Many of these apps, such as Jorte (Android, free), include task lists, reminders and colour coding to distinguish between classes and assignments.
  1. Take good notes and keep them organized. Type them on a laptop or tablet or use a digital pen to capture both handwritten and digital copies of your notes — like with the Samsung Note 8.0 LTE tablet‘s S Pen. Capture an audio or video recording of the lecture with your smartphone or tablet and review it later to catch anything you might have missed.
  1. Instead of making flashcards all night, try some of the great applications that turn your digital study materials into a quiz to help you prepare for exams. We like Evernote Peek (iPad, free). You can even study with your Moto X by using its Touchless Controls to quiz you on test questions by asking the device questions, such as “OK Google Now, what year did Newfoundland join Confederation?”
  1. Stay away from campus junk food, energy drinks and all-night study sessions. Eight hours of sleep and a good diet will keep your mind focused – and the “freshman 15” at bay. Gadgets like the Fitbit Flex Wireless Activity + Sleep Wristband track how many steps you take, the number of calories you burn and your sleep quality to help you stay healthy and avoid burning out.

What are your back to school survival tips?

VN:F [1.9.22_1171]
Rating: 2.3/5 (3 votes cast)
category icon:

share this Comments Off

Introducing the Rogers Trade-Up program

Rogers Trade UpFrom the Moto X and LG G2 to the Samsung Mega, there are many new devices to look forward to as the summer comes to an end. If you’re hankering for an upgrade, your old phone can help! A survey from Lookout found that many people have at least one or two old devices collecting dust at home. Instead, recycle your device or trade it in for a credit towards an upgrade with the new Rogers Trade-Up program.

How do I get started?

To find out the value of your phone or tablet, bring it to your local participating Rogers store or search directly on your smartphone by visiting www.rogers.com/tradeupquote.  What’s great about getting a Rogers Trade-Up quote is that we’ll honour it for 30 days, so you can lock-in a great buy-back price for your old device before a newer model is unveiled or hits the stores.  Additionally, to get full trade-in value, your device must be able to power up and have a working touchscreen with no cracks.

How can I use the trade-in credit?

If you’re a new Rogers customer, this trade-in credit will be used towards the purchase a new device or accessories. If you’re an existing Rogers wireless customer, you’ll receive this credit on the second or third bill after your upgrade. Based on today’s value, your old Samsung Galaxy Note could earn you a credit of up to $80 towards your upgrade.

Will my personal data be protected and removed from my device?

Some Rogers locations will be able to transfer your data to your new device. However, it is recommended that you back up any pictures or videos before you make the swap. Performing a factory reset before you trade will make sure all of your data will be wiped from the device. The store will also perform this task again to confirm all of your data is removed.

For more information, visit www.rogers.com/tradeup.

What new smartphone has you considering making a trade?

VN:F [1.9.22_1171]
Rating: 2.6/5 (35 votes cast)
category icon:

share this 2 Comments

Moto X now available for reservation exclusively from Rogers

Moto XI’m constantly multitasking, whether it’s brushing my teeth while watching Breakfast Television or talking to my mother while cleaning the apartment. Multitasking just got easier, with the new Moto X smartphone introduced today by Motorola. The Moto X is designed to be more responsive, more alert and provide the best of Google’s mobile services. Expanding our large selection of LTE-enabled Android smartphones, the Moto X will be exclusively available from Rogers this month.

Here are three Moto X features that will help make your life easier:

  1. You can control the Moto X with only your voice. No kidding. With Touchless Control, start by saying “OK Google Now.” Then, you can get directions, set an alarm or even ask it if you need to bring an umbrella with you and it will give you up-to-the-minute weather for your location. Did I mention you can do this without touching it at all? Awesome.
  2. Love taking pictures? Another great feature I would definitely use is the quick capture camera. Twist your wrist twice to open the camera application and take great action shots from the Toronto Blue Jays game. You can also touch the screen anywhere to get the shot you need.
  3. Minimize your “must check phone” cravings with Moto X’s Active Notifications feature, which showcases useful info as it comes in – right on the screen (even while it’s asleep!). No more staring at a blinking light that doesn’t actually tell you anything.

What about the blazing fast LTE speeds?

The Moto X is built to run on Rogers 2600 MHz LTE spectrum, the fastest wireless internet band available in Canada. Capable of delivering higher speeds than other LTE bands, customers with the Moto X will be able to download large files quickly or stream music with no buffering. Rogers has more LTE network deployed in the 2600 MHz spectrum band than any other carrier.

How do I get one?

Moto X will be available in black or white exclusively to Rogers Wireless customers this August for $189.99 on select two-year plans. Existing Rogers wireless customers can reserve theirs now on the Rogers Reservation System and new customers can sign up for updates on availability at www.rogers.com/motox.

What do you think of the new Moto X? What would you ask Google Now?

UPDATE Aug. 23, 2013, 1:30 p.m.: You can now get your Moto X for $189.99 on select two-year agreements at your local Rogers retail location. Visit Rogers.com/MotoX for more details on the device.

VN:F [1.9.22_1171]
Rating: 2.8/5 (25 votes cast)
category icon:

share this 27 Comments

Staying social in San Fran while tracking my data usage

Katie in San FranIt can be tough when a good friend moves out of town, but the upside is being able to visit them in their brand-new city. When my friend Katie moved to San Francisco a couple years ago, I was sad to see her leave but I was very excited to visit and explore her hometown for a week.

Golden Gate Bridge, Alcatraz, The Castro, cable cars, the Full House at Alamo Square – I wanted to see it all and I wanted to share my experiences with my family and friends back home at the same time. Mainly so my mom wouldn’t worry, but also because I enjoy staying connected to friends wherever I am. I’ll admit it: I’m bad at putting the smartphone down, even when I’m on vacation.

This was my first chance to try our new U.S. roaming internet rate and to see just how much wireless internet access I’d need to keep everyone updated. It was really convenient because I didn’t have to purchase anything ahead of time; I just started surfing the web. The rate offers 50 MB of wireless internet per day for just $7.99, and I was surprised when I easily stayed within the limit. From sharing videos and photos on Instagram to checking maps, sending tweets and chatting on Facebook, I used my phone when I needed and when I wanted without breaking the bank– all in all, it felt very liberating.

Screenshot

Using my Samsung Galaxy S3, I was able to check my daily data usage in the ‘Settings’ application under ‘Data usage’ by moving the blocking chart to each date. In the photo example (left), you can see that on June 25, the day I took an epic bus trip around San Francisco with Katie, I only used 18.46 MB which included uploading a video to Instagram of Haight Ashbury – the neighbourhood I would have loved to be a part of back in the 60s. You could also take advantage of the real time usage tracking by texting ‘usage’ to 3330 to receive a text message telling you exactly how much data you have used that day.

When I wasn’t using my device, I restricted background applications under ‘Data usage’ by pressing the left button to pull up an additional command bar. This way, I made sure I knew exactly what data my device was using – even when it was sitting in my bag.

Overall, I had an amazing time with one of my best friends and I was able to share my experiences with all my friends and family throughout the trip. To learn more about how you can manage your wireless settings when travelling check out Tech Essentials and our full suite of roaming options.

VN:F [1.9.22_1171]
Rating: 3.7/5 (3 votes cast)
category icon:

share this 2 Comments

Samsung Galaxy S4 now available for reservation and pre-order

Samsung Galaxy S4The latest Samsung Galaxy smartphone is loaded with features including the amazing “Smart Pause” function that senses when you look away from the screen and stops your video until you return. The Rogers Reservation System is now open for existing Rogers wireless customers to reserve the device and new customers can pre-order at www.rogers.com/GALAXYS4.

Here are three reasons why the Samsung Galaxy S4 deserves your attention:

  1. This next generation Galaxy device has amplified its specs. Now you can live-stream sports on the large five-inch HD Super AMOLED screen, which is also capable of displaying crystal clear 1080p video.
  2. Love taking photos? The ‘Dual Camera’ on the Galaxy S4 allows you to simultaneously use the 2 MP front camera and the 13 MP rear camera, giving you even more angles to Instagram. This functionality also powers the ‘Dual Video Call,’ allowing you to make and receive video calls with friends and family while also showcasing what you are looking at during the call.
  3. Play magician and accept a call with a wave of your hand with ‘Air Gesture.’

What about the blazing-fast speed?

Additionally, the Samsung Galaxy S4 is built to run on Rogers 2600 MHz LTE spectrum, the fastest wireless internet band available in Canada. Capable of delivering higher speeds than other LTE bands, the 2600 MHz spectrum with Rogers LTE means customers using the Samsung Galaxy S4 smartphone can do even more, even faster. Rogers has more LTE network deployed in the 2600 MHz spectrum band than any other carrier in Canada and will be further expanding to 44 new markets this spring.

When can I get it?

The Samsung Galaxy S4 is available in Black Mist and White Frost starting at $199.99 with select three year plans. Existing Rogers wireless customers can reserve theirs now on the Rogers Reservation System and new customers can pre-order their device at www.rogers.com/GALAXYS4. Customers who have reserved a device on the Rogers Reservation System or have pre-ordered the device on Rogers.com will start to receive devices beginning April 27th. In-store availability will begin on May 3rd at select Rogers retail locations across the country.

What do you think of the Samsung Galaxy S4? What features are you excited to try?

Katie is a regular contributor to RedBoard

Update: April 26, 4:30 p.m.: Due to overwhelming global demand for the Samsung GALAXY S4, Samsung Canada will not be able to meet the pre-order date of April 27 for all customers.  The company intended to ship pre-orders by the 27, and remains committed to fulfilling shipments in the coming days. We’re working hard to get the Galaxy S4 to Rogers customers who pre-ordered and reserved first. When you reserve a device with Rogers, you will be notified when the device has shipped and is available for pickup. Furthermore, as a limited time offer if your device doesn’t ship within 21 days from device launch in Canadian stores or reservation, whichever is later, we’ll apply a $50 credit to your account. For details please visit www.rogers.com/galaxys4. Thank you for your patience.

VN:F [1.9.22_1171]
Rating: 2.5/5 (43 votes cast)
category icon:

share this 192 Comments

Coming soon: Rogers LTE brings fastest BlackBerry Q10 experience to Canadians

BlackBerry Q10 Smartphone Exciting news BlackBerry® 10 fans! When the new smartphone launches this spring, Rogers will be the first Canadian carrier to bring its customers the BlackBerry Q10 device that supports the blazing fast  2600 MHz LTE spectrum band. The BlackBerry Q10 smartphone will be available in both black and white, but Rogers customers will be the first to have access to the white model.

The BlackBerry Q10 smartphone includes the physical QWERTY keyboard and a touch screen combined with the power of the BlackBerry 10 platform – perfect for people who love to communicate and collaborate on-the-go.

What makes this BlackBerry so fast? 

The BlackBerry Q10 smartphone is built to run on the 2600 MHz LTE spectrum band with Rogers LTE, Canada’s fastest wireless internet. Rogers has more 2600 MHz spectrum band deployed than any other carrier in Canada, so if you’re looking for speed, this is the place to get your device.

With the BlackBerry Q10 smartphone on the Rogers LTE network, you’ll be able to do more with your device, such as live stream HD sports with no buffering, download large files quickly and stream music at faster speeds. And we announced last month we will expand our 2600 MHz LTE spectrum  to 44 new markets this spring.

Want your smartphone in white?

Device colour can be very important, maybe to add a little personality or match your handbag. Whatever the reason, Rogers customers will be the first to get the BlackBerry Q10 smartphone in white.

How do I get one?

The BlackBerry Q10 smartphone will be arriving at Rogers retail locations across Canada in the coming weeks starting at $199.99 with select three year plans. Current Rogers wireless customers can reserve this device now on the Rogers Reservation System and pre-orders for new customers are now available at rogers.com.

Update, April 23, 2 p.m.: We’re happy to announce the BlackBerry Q10 will be available in-store at Rogers retail locations on May 1.

VN:F [1.9.22_1171]
Rating: 3.8/5 (9 votes cast)
category icon:

share this 11 Comments