More bandwidth for Netflix customers

Given Rogers reputation as the fastest internet in Canada, some customers will be surprised by today’s Netflix report in which Rogers didn’t do as well.

What gives?

Netflix’s test was done just before we virtually doubled Netflix capacity and we’ll continue to add more capacity as it’s needed. These results only apply to customers’ specific Netflix connection and not overall internet speeds.

Independent third party testing continues to show that Rogers offers top internet speeds.

PCMag.com recognized Rogers as the fastest overall in its Canada’s fastest Internet Service Provider review. The Ookla Net Index shows that Rogers is fastest. YouTube has ranked Rogers as a top-quality network for HD videos. And Sam Knows, an independent leader in internet testing, found that Rogers customers get faster speeds than advertised even when the network is at its busiest.

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Rating: 1.4/5 (62 votes cast)
More bandwidth for Netflix customers, 1.4 out of 5 based on 62 ratings
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  1. Sure…

  2. grant tisdall says: May 12th, 2014 a 9:31pm

    Yes but 1/3 of network traffic is netflix so having the lowest netflix connection speed is a big issue. this just clearly illustrates the throttling I am experiencing. my connection is 50+Mbps but for netflix i get 1.67? what gives?

  3. Proof is in the pudding, we will see what the results hold next month. Why doesn’t Rogers join Netflix Open Connect and peer directly instead of slowly upgrading 3rd party peering connections.

  4. Glenn Maligsay says: May 13th, 2014 a 12:57pm

    Are you saying that previously you were (are?) throttling Netflix bandwidth?

    • RogersMike says: May 13th, 2014 a 3:44pm

      No, we don’t throttle any network traffic.

      • I’m not understanding…

        If you claim to have the fastest speeds but are not throttling traffic, why do you have the slowest Netflix connection speeds?

        Hmmm – I smell controversy here…unless I’m missing something?

        • RogersMike says: May 13th, 2014 a 4:05pm

          As the blog states, “Netflix’s test was done just before we virtually doubled Netflix capacity”. Let’s wait and see how things turn out after the next survey.

          • Glenn Maligsay says: May 13th, 2014 a 8:38pm

            You say you doubled your Netflix speed. Yet our connection speed is unchanged. Therefore you were slowing down our Netflix speed. That’s called throttling and goes against everything you say.

            If this isn’t the case, please tell us exactly how you “doubled” the netflix speed other than you were artificially purposefully cutting it in half before. My common-sense-o-meter is beeping wildly here!

            Thx
            GM

          • RogersMike says: May 14th, 2014 a 1:27pm

            Think of it like this. Let’s say we have a 2-lane highway to the Netflix building. Over time, the traffic gets more congested and more people are on the road, therefore the speed of the traffic slows down. “Throttling” would be removing a lane. “Adding capacity” is building another lane to allow traffic to move at a better, faster rate. Makes sense?

          • Mike maybe throttling is not the best word but I think people want to know (using your analogy) why Rogers intentionally chose to build a 2 lane highway to Netflix while other ISPs built a 4 or 5+ lane highway?

          • RogersElise says: May 16th, 2014 a 2:42pm

            We just monitor traffic and as it increases, we’re increasing capacity. It’s not a question of choice, more a question of monitoring and adapting to volumes.

  5. Probably too late for you rogers. We are moving our extreme high speed internet elsewhere. You have been charging premium for very poor service and when we speed test we get results that are nowhere to be close to what we are paying.

    We are a drop in the bucket but customers never forget….and you will pay for your poor service

    Our 2 (expensive) cents

  6. RogersMike, could you comment on how you handle Apple TV iTunes HD video streaming? For about the last year Netflix (running on Apple TV) has been performing better for me than Apple TV Movies, which now takes many minutes of buffering before a movie starts. Do you host any part of Apple’s content delivery network?

    • RogersMike says: May 14th, 2014 a 1:49pm

      I’m looking into this for you – will let you know when I get additional information.

      • I’ve been advised that Apple TV iTunes HD video streaming is treated no differently than the any of the Internet traffic that goes across our network.

  7. Rogers ranks last and conveniently you reply that the company is “virtually” doubling capacity for Netflix traffic. Virtually means it’s isn’t quite doubled and keeps it ambiguous. How much is “virtually doubling”? This was clearly reactionary and means Rogers was never going to bother unless they were caught.

    And why are the separating the Netflix traffic to begin with? This doesn’t add up. I’m a long-time customer of your so-called high speed and there have always been issues with buffering or poor quality streams on Netflix, among others. Ones I’ve previously complained about to the company.

    • RogersMike says: May 14th, 2014 a 1:33pm

      If you’re having streaming issues, I’d suggest reaching out to our tech support team on Twitter @RogersHelps or on facebook.com/rogers – we can do some troubleshooting there with you.

  8. we don’t throttle our network = we don’t upgrade our congested peering points until embarrassing statistics are published.

    Using a VPN can get you past the congested rogers peering points and will often give you a tremendous boost. This is simply a result of oversubscribed lines all trying to use their actual bandwidth for some other than checking email. Hopefully rogers steps it up and works it out. The data your NOC has paints a clear picture of whats going on so you guys were aware long before these statistics came out.

  9. No…it’s because you got caught throttling Netflix. You DO throttle Netflix just like you throttle torrents. You are a cable provider, right? Netflix is an alternative, right? Why lie when everyone knows? Just makes you look worse than you already are…

  10. I’ve had my fair share off issues, mostly related to dealing with customer service, but I have to say as far as the actual “product” goes, I’ve never really had any issues to speak of. Particularly with the internet. Virtually zero down time (I can think of one recent outage and it was the first one in literally years), and I’ve always gotten blazing fast speeds (granted I expect as much with what I pay).

  11. Don’t believe one word Rogers says. They are all just lies and inventing new ways of charging you more and giving you less. Just look at cell Phone plans. Everyone should move to a new provider whenever you can I guarantee you will not regret it

  12. 1/3 of traffic is netflix on the internet.
    You can then assume that 1/3 of traffic on Rogers is netflix.
    Which means that even if Rogers was insanely fast “overall” then it’s still in last place for 1/3 of its traffic going to netflix. Yes, I understand throttling and adding capacity. Throttling is when you intentionally ( or progamaticly) slow someone down presumably for the benefit of the network. Congestion happens when Rogers network engineers are too slow to add capacity. They both are very bad so don’t try to sugar coat it.

  13. So if you don’t throttle and claim to have the fastest internet, why was Netflix traffic slower than general browsing? Do you direct netflix traffic through a different pipe? I was having awful netflix experience for several weeks with constantly low video quality and pauses evey two minutes. Urging this time my general internet access was ok. Then suddenly Netflix is back to how it used to be and general browsing hasn’t changed. It doesn’t add up.

    • RogersElise says: May 16th, 2014 a 2:44pm

      Netflix prefers that internet providers use their direct connection network called Open Connect and that’s what many carriers around the world do. We connect to Open Connect at a number of their peering locations. That’s why these results only apply to customers’ specific Netflix connection and not the overall internet speeds. As traffic grows we need to increase capacity. Testing was done just before we added significant capacity to these links.

      • Ahhh…

        So Netflix comes in via a different connection network than the rest of Rogers traffic. That connection is different that the connection networks for the rest of Rogers data and that’s why Netflix is slower.

        “testing was done just before we added significant capacity to these links.”

        So the links are Rogers responsibility.

        It seems weird that you do “testing” and that monitoring isn’t constant and ongoing. I’d think the amount of data flowing through the various connections would be important to the Bean Counters and Suit Boys on an ongoing basis.

        It seems more than weird.. it seems downright unbelievable.

        Of course, even if continued monitoring did show a slowdown in the Open Connect network, it takes time to be certain that it’s not a statistical blip and then to set up the increased capacity, right? It wouldn’t at all have *anything* to do with the fact that it’s advantageous to have Netflix flowing a little slower than say… Rogers On Demand, right? I wonder how much “testing” ROD connection rates get and how fast capacity gets increased when it’s needed….

        • RogersElise says: May 20th, 2014 a 12:04pm

          Hi Gary, when we mention testing, we’re referring to Netflix’s testing. We monitor traffic on a regular basis and added capacity just before this testing from Netflix was done.

  14. Habs Killa says: May 20th, 2014 a 8:35am

    First, Rogers does not throttle your connection. Instead, they’re adopted the US ISP network management style approach; let peering connections saturate.

    What they do is
    1. Move Netflix traffic to a secondary highway.
    2. The secondary highway can’t handle the traffic. Congestion gets worse and worse.
    3. Roger’s engineers do nothing to ease the congestion.

    Luckily for Rogers customers, Netflix included Canada in their ISP speed rankings. Rogers gets caught red handed with their hand in the cookie jar.

    It is this willful deceptive practices Rogers has done over and over and over again that I will not give Rogers any of my money. I encourage every Rogers customer to vote with their wallet and leave!

    I’ll leave this one question for Rogers, knowing full well there will be no response or a response full of double speak. What other 2-lane highways are you letting get congested?

  15. Frederick Edwards says: May 29th, 2014 a 5:56pm

    If Rogers is the fastest, then why do all of MTS’s billboards in Manitoba state they are the province’s fastest? Someone has to be wrong. Isn’t that misleading advertising on one of the sides?

  16. Fortunately intended for Rogers buyers, Netflix incorporated Canada in their ISP rate ratings. Rogers becomes trapped reddish handed using return the particular dessert container.