Your Rogers bill: Let’s go paperless together

Whether it’s bank statements or utility bills, paperless billing is becoming increasingly common. At Rogers, we believe that paperless billing is the way to go for a bunch of reasons. For one, it reduces paper, which saves trees and the environment.  You may have seen a bill message related to online billing with your latest Rogers invoice. Let’s have a look at what’s changing:

 

$2 Paper Invoice Fee

We implemented a paper invoice fee back in August 2011 for new wireless customers or existing wireless customers who made certain changes to their account. We recently reached out to any of our existing wireless customers who haven’t made one of those changes to their account and asked them to make a choice: (i) enroll in online billing for free, or (ii) continue with paper invoices for a monthly fee. Should you decide to continue with paper invoices, you’ll be charged a $2 per month paper invoice fee (plus applicable taxes) starting on your first invoice on or after April 9, 2013.

How do I enroll in online billing?

To switch to online billing, just set up and login to your My Rogers account and select “Enroll in Paperless billing.” For more information, go to www.rogers.com/onlinebilling

Is Online Billing Mandatory?

You always have a choice to enroll in online billing or continue with paper bills. Go to www.rogers.com/contactus  to speak with a customer service representative or reach out to us on Twitter via @RogersHelps to discuss your options.

How do I know if online billing is the right option for me?

Only you know if you can do without your paper invoice. Know that by switching to online billing, not only will you be doing your bit for the environment, you’ll also be able to take advantage of other benefits, like:

  • Anytime, anywhere online access, 24/7
  • Up to 18 months of billing history in one convenient location
  • Detailed billing and easily downloadable for further analysis

Why are you making this change?

As a company, we care about the environment and our goal is to reduce as much paper waste as possible. Encouraging customers to make the choice to go paperless is part of our ongoing effort to be more environmentally conscious. In fact, Rogers saved more than 992,000kgs of paper by issuing online versus paper bills in 2012. We’ve also reduced our own internal paper usage by 19 per cent in 2011.

We’ve also made significant enhancements to our online customer portal, and now offer additional tools and resources to help you better manage your bill and accounts online. Remember, you can always download and print your bill through the online portal.

If you’ve already made the switch, do you encourage your friends to go paperless? 

Brooke is a new contributor to the Redboard blog. Welcome Brooke!

Photo credit: kozumel / Foter.com / CC BY-ND

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  1. Sadly I already have online billing and my bill just went up $6/month :(

  2. If your goal is to reduce paper waste and save trees, are you also planning on eliminating direct mail advertising? Most of this will only end up in a recycle bin anyway. It is a little hypocritical of Rogers to charge people for a paper bill, yet waste so much money on junk mail!

    • I agree – 99% of my Rogers direct mail goes straight to the recycle bin for me too. The only reason I got a “Rogers” Digital Adapter is because they called me. An email would have been sufficient and cheaper.

  3. Typical Rogers move. Keep paper invoice – we’ll charge you $2. Instead of ‘switch to electronic billing and we’ll reduce your bill by $2′ Now, which one will get positive customer response? Your marketing people missed the boat – again.

  4. So is my $2 a month going to be used to replace the entire tree that it took for you to print my bill on?

    Shouldn’t you be celebrating your ability to help the environment AND your customers at the same time?

    Ridiculous companies and their rhetorical nonsense…

  5. I can ‘accept’ that I can switch to online billing as I have a PC to use and an internet connection – fine then.
    But … can you please explain to me what my parents are supposed to do? They are senior citizens, (long-time Rogers customers by the way), they do not have a PC, no internet connection and do not have any familiarity with typing either. I had to go to great length to try to explain to them that Rogers wants them to PAY to have the bill that tells them what to pay. So is Rogers going to do something for this segment of their customer base that cannot do online billing? It seems not – the Rogers rep I talked to just told me to make an online account ‘on their behalf’. I had to calm myself while trying to tell her that ‘I’d have to print and then mail this bill to them next’. What will you do for this online-restricted customer base?

    • RogersNicolas says: March 5th, 2013 a 7:49pm

      Hi Kat,

      Thanks for reaching it. I’d advise them to give us a call via the regular customer care number.

    • I have heard this many times – people (including seniors) with no access to a computer. Rogers can afford to send out advertising but want to charge for a bill. The Rogers rep you spoke too tells you to make an account in their name, except only the actual account holder is able to do this. Nicolas tells you to call Rogers, but you already did this, with no satisfaction whatsoever. It sounds to me like many customers will be up a creek without a paddle and Rogers really does not care!

      • RogersNicolas says: March 5th, 2013 a 9:16pm

        Kat, I’d confirm my comment and advise you to have your parents call Customer Support and have your issue escalated to a supervisor if required.

        Hi Tom, thanks for weighing in! We do care and as our policies evolve, we’re always open to review them based on what everyone’s feedback.