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Rogers and Fido wireless voice and SMS services were fully restored last night. The service interruption which began earlier last evening affected all wireless voice service across the country along with some SMS service.
Nadir Mohamed, President and CEO of Rogers Communications said, “I recognize this service interruption was unacceptable for our customers. We worked as quickly as possible to restore service and it was gradually restored over the course of the evening. I sincerely apologize to all of our customers for this significant inconvenience and appreciate their understanding and patience.”
We’re continuing to investigate the root cause of the issue to help ensure it doesn’t happen again. To thank our customers for their patience, Rogers and Fido will proactively credit all of its postpaid wireless customers for one day of service.
Update, Oct. 10, 12:50 P.M.:
We’re exploring how to compensate pay as you go customers for last night’s service interruption. Stay tuned.
— RogersBuzz (@RogersBuzz) October 10, 2013
Update, Oct. 10, 8:00 P.M.: