Roam where you want to with Rogers: Introducing worry free Wireless Data Roaming Rates in the United States

Canada spends more time online than any other country. And we know you want to be just as connected while travelling outside of Canada. But you’ve also told us that the cost and complexity of roaming rates get in the way of using your phone on the road the same way you do at home.

We’ve heard you. And that’s why we’re launching a new wireless data roaming rate for customers travelling to the United States.

Our new roaming rate, which launches this spring, is designed to be an easy and worry-free roaming solution. Here’s how it works:

  • For a rate of $7.99, customers will get access to 50 megabytes of data over a 24 hour period while travelling in the U.S.
  • The new rate will provide customers nearly twice the data that they would typically use domestically
  • Customers will be alerted before reaching 50 MB which means they will be able to control their roaming costs.
  • It will be available to all Rogers wireless consumers and business customers

Why 50MB per day? The roaming rate was designed to give customers the maximum amount of data for the lowest price. Currently, more than 99% of our customers use less than 50 MB of data per day when roaming. Here are some examples of what 50 MB will allow you to do on your trip in the U.S.:

  • Browse 50 maps or
  • Browse 200 web pages or
  • Send 1,000 emails or
  • Send 5,000 Tweets or
  • Send 128 photos

Do you use your phone differently while travelling than you do at home? Will this new rate help you to roam worry free?

Michelle is a regular Redboard contributor.

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  1. Does the roaming rates apply for Fido customers as well? I’m heading to the US for a week soon.

  2. Is there a weekly option for US roaming?

    • Our new roaming pricing model gives you more internet than our current pay-per-use rate. That’s why we’ve decided to convert all customers to this new pricing model to ensure that everyone has access to our lowest U.S. internet rates available. No more worrying about which internet offer is best or even comparing packages. You won’t even have to sign up – it’s automatically available.

      You pay for what you use each 24 hour period (or day) and the rate will be $7.99 / 50MB (there are no upfront fees). So if you use 100MB in one day, your charges for that day will be $7.99 x 2. And if you use 0MB the next day, your charges will be $0. It’s a much more flexible solution than forcing customers to guess what they’ll need upfront (have to buy 250MB), and then having them worry about using too much or too little for the duration of their trip.

  3. What about calls while roaming? Does this also include 50 mins of talk time? If not, how many does it include?

  4. I need a clarification. I’m taking the family to Florida for a week in March.

    I find this “deal” hard to believe. I must be misunderstanding this. Is this $7.99 a daily rate? So it’s 7.99 per phone per day for 50 MB of data? I have 4 phones and I will be in Florida for 8 days….so for my family to use data, I’m going to be paying $7.99* 4 phones * 8 days for a weekly total of $256 for the week, NOT counting voice minutes used?

    That would be ridiculous and really family unfriendly. Please tell me I am wrong.

  5. What date does the new data roaming plan take place? If i travel next week am i covered?

    • RogersNicolas says: February 22nd, 2013 a 9:37am

      Hi Adam,

      As mentioned in that post, it will launch in spring. We’ll share more details soon regarding the date!

  6. Great plan! Looks great for me as I travel to the States quite often on day trips.

  7. If you travel to the US frequently you are best off to pick up a mifi from a US carrier.
    I have a pay as u go mifi hotspot that can connect up to 5 devices at once through tmobile. The mifi is $80 and to refill its $15 for 300mbs(10 day plan) $25 for 1.5 gigs (1 month plan). Obviously if u dont go to US often it might not be worth it but if you do i find it an affordable way for my familt to be connected. I do appauld rogers for coming up with better plans but they need to be more competitive. I also have at&t go phone plan for calls.

  8. Will this be available by March 2nd? I would like it on my travel day to and from Hawaii but sadly it’s still not cheap enough to stop me from buying a Att SIM to use for the almost 3 week’s I am away. Even as pay as you go I can get an unlimited plan for $70 from att.

  9. Upon reading this again it sounds better but what about text and voice?

  10. Those prices are ridiculous. If you are traveling to the US or anywhere else abroad, unlock your phone and buy sim and pay as you go.

    • Yeah, I feel like instead of being forward thinking and not trying to squeeze every last cent from roaming charges they keep testing the waters to see what people will accept. They are slowly (ie glacial) moving towards the European model for roaming and service. It is the same with the other two carriers, I just wish they would be different.

  11. Where can I order this? I am traveling to the US this weekend and want it. I can’t find it on the Rogers website, and is not available when you text Travel to 7626.

  12. This does not sound like a deal. As a Truck Driver, i am away for over 250 days per year. At 7.99 per day, that would bring me to over 2000.00 a year to have contact with my family instead of being “off the grid”. It is still a lot cheaper to buy US packages with over 400 international minutes for 20 bucks or other types of packages, Rogers still needs to be more competitive, as even countries with lesser population offer all inclusive packages for better deals. And why are we even being charged long distance, if already paying for internet and data, as SKYPE is a lot less than this daily rate. And when someone has a Home Phone, internet, cable, cell phones and data plans, why are we required to pay for duplicate services on multiple devices. We as consumers need to start speaking up more as the only ones benefitting from our addiction is ROGERS and other providers. Roaming fees and long distance are only excuses to charge us lots of cash.

  13. Glenn Brubaker says: February 13th, 2013 a 7:41pm

    This is definitely much better than the $234.00 Rogers just charged me for less than 40MB of roaming data… even though I had my data roaming set to ‘off’ in my phone settings. That’s $5.85 per MB.

    Called support to help determine WTF and was basically told to suck it up – nothing Rogers can do about it.

    Loved Rogers… but am now on the verge of being a disgruntled ex-customer.

  14. Rogers is such a joke when they say they’ve been listening and want to give us a deal. I am a disgruntled customer, have 2 Rogers cells that we dare not turn on in the USA (for which we’re paying about $105 per month). We use $20 fones, which give us good service at about 15 cents a minute. Our mobile web needs can be very nicely accommodated using my tablet at coffee shops. You can get unlimited everything, in the USA, for $50 a month (haven’t checked details, so can’t claim exact knowledge).

  15. I am travelling to Florida on Feb 20. Are these plans available now?

    • RogersNicolas says: February 19th, 2013 a 4:24pm

      Hi,

      Our plans will launch this Spring. We’ll share more info at this time!
      Thanks for your interest!

      • So are you saying that this will be available between Wednesday, March 20 and Thursday, June 20?
        Man you guys are frustrating sometimes.

        • RogersNicolas says: February 19th, 2013 a 4:52pm

          We made that announcement ahead of time to give customers a heads-up. We’ll share more information shortly.

  16. What about us “old-fashioned” customers who wish to purchase a talk only plan when travelling in the States? You have removed this option and now force us to purchase a talk and text plan at a higher cost, even if we have no use for the text portion of the plan! More forward thinking from Rogers?

  17. Do we assume there are packages for longer than a day?
    If I’m in the USA for 30 days, will it cost me $240 for the month???

  18. So when I travel to the states, do I have to let rogers know I want to be on this 7.99 plan? or is it automatic as soon as I cross the border?

    • Automatic – you’re charged $7.99 when you begin roaming using the internet.

      • That seems alright. I like the simple and relative easiness to this new model. The price is still only at a decent level. I would be quite satisfied to see it at $4.99.

        • Yeah, 4.99/day at a service level that mirrors your existing paid plan.
          Or something like $5 a day up to a max of $100 a month.

          Honestly, if Rogers offered a US roaming package that mirrored my existing account but charged me $75 for a month right now, I’d say it was a great deal.
          As it sits I still feel like I am being nickle and dimed to death by a “profit before person” business model.

  19. Thanks for information on this new service, I wonder if Rogers considers March as “Spring Time” Guess I will have to wait now till the day before I go and see if it is available or if i still have to add the package on the website.

  20. when is this happening. spring is too vague.
    can one of you rogers reps who looks at this board, please provide a launch date. talk to your supervisor, talk to his supervisor if you have to. someone in rogers knows the date!!!!

    this is ridiculous, you dont announce something and then a month later have no information on it.
    is there a similar week pass? month pass?

    come on rogers, GET SOME ANSWERS

    • RogersNicolas says: March 5th, 2013 a 7:42pm

      Hi John,

      Thanks for your interest. We can definitely understand your excitement. We’ll share all the details soon!

      • This ^^ reply and this ‘notice of coming launch’ is a total farce. No one at Rogers can tell tell you about it when you call, despite the fact that it is being advertised when you are on hold by phone with Rogers – employees have no info. I had to tell THEM in customer service about it.

        ‘Available in the Spring’ – read this as “after March Break when we’ve already gouged as much as we can from travelers.” I fully expect this to launch immediately following the busy March travel dates.

        • RogersNicolas says: March 8th, 2013 a 9:11am

          Sorry you feel that way, Heather. As I mentioned to others, we were certainly excited to let customers know about upcoming plans and wanted to share it on Redboard. And again, it takes more to launch a product or services than adding a line on website. It requires integrating it to our system, training employees across all platforms, etc.

          We’ll definitely keep everyone posted -as we did with our new unlocking policy- as soon as there’s any info to share.