How to unlock your phone with Rogers

We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?

Here’s a quick guide.

So what is unlocking anyway?

By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.

What are the restrictions?

When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.

For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.

How much will it cost?

You can unlock your device for $50 plus applicable taxes.

Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.


Patricia is a regular Redboard contributor.

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  1. Maybe I missed this already, but when in March will this be available March 1st or …

  2. I was a Rogers customer for close to 8 years and ended up breaking my contract and leaving because of their old unlock policy. I guess this changes signals that I wasn’t the only one.

  3. “Value added service” is a laughable thing to say, my friend – your customer has fulfilled his contract and should have the right to do what he will with the phone – a free unlock would be a real gesture of goodwill – I have been a loyal customer of Rogers since2005 – and Rogers does not exhibit loyalty to long-time customers. NOT a good long-term customer retention strategy! I challenge Rogers to show REAL goodwill!

  4. if you are on pay as you go can you still unlock your phone

  5. Is this the same as a factory unlock?

    • RogersNicolas says: February 12th, 2013 a 3:18pm

      Hi Brandon,

      Unlocking is a process that enables your phone to work with any carrier.

      • Correct that I know, but there is a difference between factory unlock and software unlock. Software unlock can tend to slow your phone down. If i buy an unlock code from a website that is considered software unlock and would need to re unlocked it if I to a complete wipe to the phone. Is this the same case with the unlock you are offering or would it be the same unlock as if I were to buy it direct from the manufacturer?

        • Once we’ve confirmed your device is eligible, we will provide you with an unlocking code and walk you through the steps to unlock your device.

  6. If I buy a used Rogers device, can I unlock it after using it for 3 months through Rogers ?

    • Hi Don, we’re only able to unlock devices that have been purchased directly from Rogers/Fido/Chatr.

  7. When in March will this start ? I am going south March 7 and would love to have my iPhone 5 unlocked to use on a USA pay as you go plan for 3 weeks !

    • Hey Chris, it won’t take effect until sometime this spring, we don’t have a date to announce quite yet.

  8. Is the unlocking applicable to apple I phones as well. 4s and the 5? Thanks

  9. When can I unlock phones? I’m travelling to the USA on the March Break. I’d love to unlock my iPhone before hand.

  10. Will this affect iphone users with AppleCare?

  11. wow i love this

  12. Does Rogers know when in March (beginning, mid, end, specific date) this will come in effect?

    • We don’t have a specific date to share, AndyM. Spring arrives March 20 so likely sometime after then.

  13. Why is it 50.00. I spent 600.00 on a phone with you people to purchase it outright and get told after the fact that it is 50.00 to unlock something I just bought. Come on Rogers, don’t you nickle and dime us to death already.

    • The fee covers technical and administrative costs associated with providing this value-added service to our customers.

  14. Why is the phone locked in the first place? If your buying it outright shouldnt it come unlocked? In the case of the z10 you cannot buy it from Blackberry yet so you can only get it from Rogers or a competitor. If i pay full price shouldn’t it already be unlocked?

    • Hi Brandon, no because some settings or features may not function properly as they’re configured to the Rogers network.

      • Hi, can you be specific on exactly which settings or features may not function properly? I would like to get details on iphone and z10.

  15. Excellent
    About time
    Now if you would just deal with those ridiculous roaming fees we wouldn’t need to bother
    A definite step in the right direction

  16. Will this new policy apply only to new contracts or will customers with existing contracts be eligible for unlocking after 90 days from their start date?

    Great see Rogers finally getting on board with their competitors.

    • Hi Timothy,

      This change will apply to all customers as long as their current device has been active on their Rogers account for a minimum of 90 days.

  17. Awesome! Definatly a step in the right direction! I think it’s a bit pricy but love that the option is there.

    I have a question that is tied to this. Sony Xperias (android phones) that are purchased from Rogers (or any telecom carrier) have a “Bootloader unlock allowed: No” found by typing *#*#7378423#*#* in the phone dialer, then go to Service info > Configuration > Rooting Status. Unless the phone is bought directly from Sony, it will never say “Bootloader unlock allowed: Yes”.
    The “No” setting is from the phone being locked to the carrier. Is there any chance that the Rogers unlock method is able to change the “No” into a “Yes”?

    If it can change it to a Yes, I would gladly pay the $50 in a heartbeat to allow my phone to be used on Sony’s offical bootloader unlock site ( Or even if I can get permission to allow Sony in some way through a service center (or something similar) to change it to “Bootloader unlock allowed: Yes”.

    Please look into this! :)

  18. Will the service be available starting March 1? If not, on what date in March will the service begin?

  19. Apoorv Chandra says: February 18th, 2013 a 6:33pm

    Would it work if I wanted my iPhone unlocked, given that I purchased it from another person instead of directly from Rogers. The phone is relatively new so I’m assuming the original buyer’s account status comes into play as well? Or as long I’ve been with Rogers for more than 90 days and have used the phone?

  20. Why is the unlocking fee $50, even when paid for a device in full or when off term? According to Bill C-343 (Cell Phone Unlocking) it is supposed to be provided FREE OF CHARGE once devices are off term or purchased outright.