How to unlock your phone with Rogers

We get a lot of questions here on RedBoard about device unlocking. How does it work? What are the restrictions? What does unlocking even mean?

Here’s a quick guide.

So what is unlocking anyway?

By unlocking your phone, you can use your wireless device with a SIM card from another mobile carrier. This is a great benefit to customers spending extended time away in other countries that need to stay connected.

What are the restrictions?

When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.

For those customers who are under a term commitment, we have made some changes to our device unlocking policy to give you more flexibility in the way you use your wireless device. In March 2013, we’ll be changing our policy so that you no longer have to wait until you complete your full term commitment – you can unlock 90 days after activating your device on the Rogers network. We’re also making it even easier for you to have your phone unlocked by bringing it to any of our Rogers retail stores.

How much will it cost?

You can unlock your device for $50 plus applicable taxes.

Update March 6th, 6pm: Hi everybody. We’re happy to announce that our new unlocking policy will be implemented effective March 28th.

 

Patricia is a regular Redboard contributor.

VN:F [1.9.22_1171]
Rating: 2.7/5 (73 votes cast)
How to unlock your phone with Rogers, 2.7 out of 5 based on 73 ratings
category iconCategories:

share this

Jump to Comment Form
  1. It’s not $50 because if you’re not a Rogers customer you have to buy a SIM card which is an additional cost. Buying a device outright should come with an automatic no-charge unlock whether you are an existing customer, or not. Charging a fee for this would be like buying a car, and then having the dealer charge you extra to have the keys.

  2. That’s pretty sweet! Great to see that Rogers is paying attention to the customer!

  3. For those of us who are under a term commitment, does this mean we can unlock our device without paying the balance of our economic inducement?

    • Yes Jeff. Though you are still subject to your term commitment even if you unlock your phone.

      • Hi Rogers_Chris, Thank you for taking the time to answer our questions so clearly, this really helps users and is a great customer relational piece for Rogers. I need you to clarify the above comment for me please and thank you:

        “For those of us who are under a term commitment, does this mean we can unlock our device without paying the balance of our economic inducement?”

        You answered yes but I got a different response from the Rogers Customer Service Department or perhaps I am not understanding what you posted.

        I was told that in order to unlock my phone and would have to “buy out” the phone first. This they explained means, I would need to pay the balance of the phone subtracting the months I have been on contract so far. I would also have to pay the $50 service charge as well. Therefore if I had an iPhone 5 for the required 90 days I would pay over $550 plus the $50 fee to unlock my phone they explained. No great deal!!

        Please clarify for me and if Rogers Customer Service got it wrong why are they spreading mis-information?

        Thanks again for your quick and informative reply.

        • That would be our current – as of this day, February 24 – unlocking policy. The new policy will take effect sometime in March 2013 and it will be as described in this blog post. You will only be required to have purchased your device within 90 days from Rogers, and pay the $50 unlocking fee. There won’t be any “buying out” or paying the balance of your Flextab.

          • Thank you Chris,
            By the way I did ask them specifically about the new policy in March and even showed them the post on this Redboard! That is what they told me. Two more questions for you:

            1. When in March will this start?
            2. Can this be done at any Rogers Store and/or on-line by calling into Rogers?

            Thanks again Chris. I can’t believe how quickly you reply to our posts. This is the best feature at Rogers!!

          • You’re welcome – to answer your questions, we don’t have a specific date when it will begin yet, and you’ll be able to unlock your device at any of our Rogers retail stores sometime in March. I believe you’ll still be able to it by phone or live chat as well.

          • Chris can I sort comments on this site so I can quickly find the newest comments? I click on the email notification for new comments but I cannot quickly find them in this page.

          • RogersElise says: March 6th, 2013 a 10:28pm

            Hi George. If you go on the comments page, you can click on “newer” comments.

          • George Voumvakis says: March 5th, 2013 a 9:45am

            any news on the release date? when in March?

          • RogersNicolas says: March 5th, 2013 a 4:59pm

            Hi George,

            Fresh news on that end: it’ll be effective on March 28, 2013.

  4. If someone purchases a Rogers handset at full price, I believe the unlocking should be free. Generally these unlock codes are used for carriers to control the subsidy, but since the subsidy is nil, there shouldn’t be an unlock code on the phone.

    I’m glad to see you are changing the terms to 90 days though. Finally, does this unlock code include iPhones?

    • Hi Dani, thanks for your feedback. This applies to all devices we sell, including iPhones.

      We appreciate that some customers purchase devices at full price without a subsidy. When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.

  5. Hi Patricia, will this apply to the Fido handsets as well? Thanks! Ben

  6. Or you can get it done elsewhere for $10. Any phone that I pay full price for should come unlocked. First company to sell all their phones unlocked will be shocked at how many new subscribers that they get.

    • jg, there is a lot involved from both a technical and administrative perspective to provide this value-added service for our customers. We’ve been getting positive feedback from our customers for years since we began unlocking devices. Thanks for your feedback.

      • If it’s so difficult “technically and administratively” to unlock phones, why lock them in the first place?

        Oh yeah, and why does Rogers charge five times what the kid at the mall does to unlock a phone?

        • Because devices are optimized to work on the network for which they were purchased. Not all settings will work outside the carrier that certified the device.

          • Incorrect. Locking the phone is simply a way to prevent customers from leaving Rogers and taking their phone to another company that provides cheaper and better service. The idea that a locked phone benefits the customer in any way is purely a figment of Rogers’ imagination. With very few exceptions, an unlocked phone can be used on every GSM network in the world quite well.

            And for those who purchased an unlocked iPhone from Rogers, you may as well have purchased directly from Apple and saved the $50 network unlock fee.

          • You’re welcome to your opinion, Timothy. Unlocking a device may change the features on your phone/device and affect its performance on our network. Our devices are optimized to work on the network from which they were purchased.

  7. Hi,
    How does one go about requesting this?
    Is it on the website or does it have to go through the callcenter?

    Thanks!

    • Hi Andy, you can have your device unlocked at any of our Rogers retail stores sometime in March 2013.

  8. George Knight says: February 8th, 2013 a 2:47pm

    Why do I need to pay for unlocking if I buy my phone at full price? I bought my Galaxy S3 by paying full price ($733, tax in) and now I have to pay another $50 (probably plus tax) to unlock it? This is not fare!

    • Thanks for your feedback George. When you purchase a wireless device on a new or existing Rogers account at full price, you are eligible to unlock it immediately.

      • You arent responding to the question that was asked. He didnt ask when it can be unlocked, he asked why he has to pay $50 if he paid full price for his phone, and you respond with “you can unlock it immediately” but leave out the part where he has to PAY more money to do so.

  9. Good job! It’s about time…but why does is still cost more than your competitor that charges only $35?

  10. Brilliant idea, although $50 charge is a bit steep. I think $25 would have been the right amount.

  11. Would Fido customers also bring their devices to a Rogers retail store to unlock?

    Also, would the phone need to be on an active SIM, or that doesn’t matter? I’d like to unlock my iphone 4 which I don’t use anymore.

  12. $50 is outrageous. $10 is all this should cost. What a joke Rogers

  13. Is it going to be possible to unlock the phone without bringing it to some of the Rogers stores?
    In example, I want to unlock my iPhone 4, can this be done through iTunes with me providing IMEI, and Rogers billing me 50+$ to my account or some online payment service?

  14. Hello there,

    I will be traveling to Asia by march 8th. Would service be in place before then???

    A

  15. A Concerned Citizen says: February 9th, 2013 a 12:40am

    Isn’t it illegal to unlock devices? Are the police going to shut this place down? I don’t think we should let people with money get away with breaking the law.

    • no it’s not illegal. Wow.

    • lol, what?! If you’re referring to the recent rule change in the U.S, that has nothing to do with Canada. And in that case, it simply says that you can’t unlock your device without your carriers permission. As long as they allow it, you’re fine.

  16. I bought a rogers locked phone but was unable to unlock it through you guys because I found out the previous owner still had a balance on his account. Any way to resolve this issue?

  17. Chris, I know you can’t comment on your competition, but surely you know that their unlocking fee is cheaper. Why would you guys be more expensive? Makes no sense. If your responses are going to be simply that you don’t comment on competition instead of listening to people and trying to do what makes sense, then you’re going to upset many customers and lose them to your competitors whom you “can’t comment on”. It’s that simple. I must say that Rogers has become quite rude and full of themselves lately while their quality of service has deteriorated and become sub-standard.

    • Fair enough, Paul. All I can say of the fee is that it covers technical and administrative costs associated with providing this value-added service to our customers.

  18. If i buy for example an iPhone on a 3yr contract with the subsidized price of 199$ can i unlock it after 90 days with a 50$ fee?
    Or do i have to buy the phone at say 799$ full retail and then i’m eligible to unlock it for 50$?
    Because if it’s option number 2 then it makes no sense because i can just buy it unlocked at Apple directly for 799$ without paying an extra 50$.
    This is not very clear.
    I’d like a direct answer please.
    Existing customer.
    Hardware upgrade to iPhone 5 at 199$.
    Re commit to 3 years on my contract.
    50$ charge to unlock after 90 days.
    Yay or Nay ?

  19. Is it going to be possible to unlock the phone without bringing it to some of the Rogers stores?
    In example, I want to unlock my iPhone 4, can this be done through iTunes with me providing IMEI, and Rogers billing me 50+$ to my account or some online payment service?

    Second try, maybe this time it will be answered.

  20. Will a phone purchased at full price incur the $50 unlock fee?