Introducing the Rogers Trade-Up program


How do I get started?

To find out the value of your phone or tablet, bring it to your local participating Rogers store or search directly on your smartphone by visiting  What’s great about getting a Rogers Trade-Up quote is that we’ll honour it for 30 days, so you can lock-in a great buy-back price for your old device before a newer model is unveiled or hits the stores.  Additionally, to get full trade-in value, your device must be able to power up and have a working touchscreen with no cracks.

How can I use the trade-in credit?

If you’re a new Rogers customer, this trade-in credit will be used towards the purchase a new device or accessories. If you’re an existing Rogers wireless customer, you’ll receive this credit on the second or third bill after your upgrade. Based on today’s value, your old Samsung Galaxy Note could earn you a credit of up to $80 towards your upgrade.

Will my personal data be protected and removed from my device?

Some Rogers locations will be able to transfer your data to your new device. However, it is recommended that you back up any pictures or videos before you make the swap. Performing a factory reset before you trade will make sure all of your data will be wiped from the device. The store will also perform this task again to confirm all of your data is removed.

For more information, visit

What new smartphone has you considering making a trade?

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11 comments on “Introducing the Rogers Trade-Up program

  1. GDkitty

    Wow, took a look, and some decent value there! (may vary by phone)

    I wish this was around, 4 months ago when I went up to my iphone 5.
    Currently my 4 could be up to $90, would have mostly covered the early upgrade fee.

  2. bill

    why wouldn’t an iphone not be available for a credit?? seems odd

  3. Joao

    Hi there I was looking at doing a trade up the value listed for my phone is 125, what would it cost me to get another phone the full price or the price with a contract

    1. RogersMike

      It depends on what type of phone you’re looking for. Your best bet would be to go into a store – visit to find a participating location!

  4. Lucas Pernfuss

    Blackberry z10 for iPhone 4

  5. Connor McNeely

    Hi. I’d like to trade in an iPhone 5s gold 64 gig. Ideally for an iPhone 7 plus mid range memory. What could I expect as a credit?


    1. RogersMike

      Hi Connor! Take a look here for the quote: Once completed, visit a Rogers store and they’ll assist further. :)

  6. Tamara Orr

    I did this program and it has been nothing but a headache! I traded in my Iphone 6 for a 6plus and it has been three months of going back and fourth between customer care and the store. I am very disappointed in how I was treated in the store (person was a on personal call) did not give me the time of day. I was then told to call customer care and was told to go back into the store this has happened three times and they have no problem putting the cost of the new phone on the bill before the “credit” of the old phone goes through. I am so disappointed in how I have been treated and the lack of knowledge from Rogers regarding this program. I rarely place negative comments but this has been such a run around I am done dealing with Rogers at this point.

    1. RogersAndrewNP

      Hello Tamara, very sorry to hear of your experience. When you were in store were you able to obtain a receipt as to how much was being provided for iPhone 6? If you could reach out to our Social Media team @RogersHelps on Twitter or they would be more than happy to further assist.

  7. Mel

    Hi! I was just wondering, does this Trade-up program also apply to phones just recently purchased? I bought a Samsung Galaxy s6 on September 2016, and I’m planning to upgrade it to an iPhone 6. I did not pay the full cost of my s6, therefore my current bill per month is $60-$70. Would upgrading this early be possible?

    I would really appreciate any response from you. Thanks.

    1. RogersAndrewNP

      Hello Mel, you should be able to use the trade-up program for the upgrade that you are looking to complete. You can find more info on the program here: Please do also keep in mind that if you did receive a subsidy when purchasing the device you would need to pay any remaining subsidy in addition to any upgrade fees. I would suggest reaching out to our support team @RogersHelps on Twitter or so that you would be able to get a better idea of accurate pricing.