From Customer Care to Rogers Office of the Ombudsman: How we resolve customer issues

At Rogers, we take our commitment to listening to you, our customers, seriously. Not only do we have a process in place for you to voice your concerns and resolve your issues quickly, we’re also the only telecommunications provider in North America to have an Ombudsman to provide an independent review of your unresolved concerns.

In 2012, 91 per cent of customers were satisfied with the Ombudsman’s resolution, according to the recently released Annual Report. As well, the majority of customer cases received by the Office of the Ombudsman were resolved within 30 days.

However, 74 per cent of cases submitted to the Ombudsman may have been resolved sooner by following the Rogers Four-Step Complaint Resolution Process:

The Office of the Ombudsman is the last step in our Four-Step Complaint Resolution Process, and most customer concerns get resolved quickly and efficiently by our Customer Care agents. But in the rare event that your concern can’t be resolved in the first three steps of our standard escalation process, the Office of the Ombudsman is there for you.

Click here to read more of the Office of the Ombudsman’s 2012 Annual Report.

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169 comments on “From Customer Care to Rogers Office of the Ombudsman: How we resolve customer issues

  1. Tom

    I have two issues with the whole process. First, you have eliminated email support. When this was first announced, it was alluded to that customers could now rely on the social media such as Facebook and Twitter to have issues resolved. But when Rogers blocks legitimate customers from using these means of contact because they do not like what they post, email would sure come in handy! It is a shame this was discontinued. Furthermore, email is convenient because the customer can send the email at their convenience and not have to wait on hold over the phone for inordinate amounts of time only to be shuffled from one department to another only to be potentially hung up on and have to start the whole process all over again. You did your customers a disservice by discontinuing email!

    Secondly, I once had an issue and had to contact the office of the Ombudsman because the Office of the President did not follow through on their promise to contact me. It was only because I contacted the Ombudsman that I finally received a call from the Office of the President. The Ombudsman was great, but the Office of the President was leaving a lot to be desired.

    1. Tom

      No comments from Rogers! Hmmmm! I am still puzzled as to why you promote the social media but ban legitimate customers from posting on the social media sites!

      1. RogersNicolas

        Hi Tom,

        If you came on Redboard this week, you may have noticed that WordPress was under maintenance.

        Sorry to hear about your issue. While we did remove email support, we introduced our social media team which is helping customers on Facebook, Twitter and forums. As far as written communications are concerned, you may also be assisted via Live Chat.

      2. Tom

        You missed my point Nicolas. I have been banned from posting on your Facebook page, yet I am a legitimate customer. In fact I have two separate accounts with Rogers and spend a lot of money. However, because one of your social media reps did not like something I posted, the social media is not something I can use, unless of course you can pitch in and help to remove my ban! What is the point of using the social media if you prevent people from posting?

      3. RogersNicolas

        Hi Tom,

        I know where you come from but, before the ban was issued, you had already been asked to review our commenting policy which is mainly based on courtesy and respect. The same rules apply in the Community Forums where you continue to be an active user. Send me us a PM on Facebook and we’ll be happy to review this situation with you.

  2. beck

    I really dont think nicholas should be the representitve from rogers to reply to post, he is often cold and fails to ever answer questions, he is always refering people to look elsewhere for what they requested

    1. RogersNicolas

      Hi Beck,

      I’m truly sorry to hear you feel that way. I always strive to share all the info we have at hand and provide great customer experience. I might refer to Twitter or Facebook for customer support related-questions since Redboard isn’t a Care platform. This being said, I’m more than happy to listen to feedback, if you have anything in particular in mind and will be sending you an email to know more about it.

  3. Joe DAmario

    Please help me understand the rationale behind removing Sesame Street from programming on Channel 100- On Demand.

  4. michelle

    I am getting really annoyed with Rogers services. I have been with Rogers for more than a decade and thought of switching but stayed loyal. Whenever I have issue with customer service have no answers for me.

    I tried upgrading to a new cell phone device because the one I have are giving me problems. My 2 year term ends this month but now they are telling me that I have signed for 3 years which change without my knowledge.

    My rewards program they introduced…I currently have 15,000 points which I can’t even redeem on anything because I was told that nothing is available. Then why have this program if you can’t provide?

    1. RogersMike

      So sorry for the issues, Michelle. Could you kindly reach out to our customer service team on Twitter @RogersHelps or They can assist there.

  5. michelle


    Under this code I just learned….

    •Domestic data overage charges will be capped at $50 per billing cycle

    in regards to this..a couple of months ago i was charged $452 for my data overage. I was surprise to see that bill and called them up. I told them that i wasn’t aware of that charges. I was told that it was used and I have to pay for it. Why is it that i did not get a call no notify me of the situation and just surprise me with that charges

  6. Christopher

    Absolutely not impressed with this company as of today.

    Tried to upgrade my device (which was damaged), have to pay an early upgrade fee – which is fine. Was told that my $55 plan now jumps to $80/month for the exact same features I have on my existing plan. The reason? Apparently the Sony Xperia Z1 (2014 model) is a more advanced phone than my existing one. What a poor reason.

    So after a call to customer relations, I was told by a smug-sounding rep that the best she could do was $70/month. By the way, I also dislike being talked over by any customer service rep like this one did to me.

    So here is some smugness. I will take my Rogers business (cable/internet/wireless). And transfer to another provider. And yes, I can get pretty much the same wireless service from another provider, for very close to my current $55/month. Let’s face it, all companies are the same, but Rogers seems exceptionally poor when dealing with these issues.

    1. RogersMike

      Truly apologize for the experience, Christopher. When upgrading to another device, you would need to change to one of our Share Everything plans. If you’d like, feel free to reach out to our customer service specialists on Twitter @RogersHelps or on for additional assistance.

      1. Christopher

        RogersMike, it just goes to demonstrate that Rogers has no interest in holding on to existing customers. When a plan jumps from $55 to $80 for no reason, then I’m treated to a rude experience by one of the Customer Care team, it’s time to move services elsewhere. Loyalty department wouldn’t even get on the line with me – told the agent at the call centre that they had nothing to offer me. I doubt that a Rogers rep from twitter of facebook will change anything.

        Share Everything plan? What am I sharing? I have one wireless device.

      2. RogersMike

        Our social media reps are pretty amazing, you should definitely reach out to them before you make a decision.

  7. mary joy moore

    I have had several issues with Rogers,since I signed with them in August,2010. In March 2015, I was so frustrated that I sent a Registered letter to the office of the president. Rogers has not even bothered to aknowledge my letter. My next step is to go public. Joy Moore

    1. RogersMike

      Our customer care team would be happy to look into the situation to find out what happened with the letter. Please reach out to them on Twitter @RogersHelps or on

      1. mary joy moore

        I don’t like doing things on facebook and don’t have a twitter account. How do I talk to a live person?

      2. RogersMike

        Sure, I can have someone contact you. I’m going to have the team send you an e-mail requesting contact information. Hope everything gets resolved quickly!

  8. Breigh

    Hello, there is an issue with my bill and Rogers keeps calling saying that I owe 1037.40 for the phone I apparently didn’t send back and an added charge. I am not paying this as I sent all devices I have, back.

    1. RogersMike

      Good morning! I’d recommend contacting our customer service team on Twitter @RogersHelps or on – they’ll be able to investigate the situation for you.

  9. Eleonore Heidinger

    The Rogers Online Protection key has expired!!! This has been going on since April 24th, 2015 and none of your Rogers TechXpert employees have been able to fix this situation, turned over to a manager as well. Does this mean I have no protection whatsoever? Please advise A.S.A.P, prior to our seeking another carrier!!!

    1. RogersMike

      Hi Eleonore – could you please reach out to our support team on Twitter @RogersHelps or on They can investigate the situation and help fix your issue.

  10. Naveen

    Hi there i am long time customer of rogers since i landed in this country more than 12 years dont having a major issue as long as i was bachlor but not anymore i got married and having a little boy, being with a family i got so much liability and bills to pay . I have rogers hi speed internate, tv and cell phone connection with rogers. My rogers bills going to beyond my limit paying too much since i got new phone on x mass time due to having my old phone problems. I just want to squees my bills please give me a better deal and some discount so i will keep continue contract with rogers. thanks for your time. I will look forward to your reply

    1. RogersMike

      Hey Naveen! We don’t provide customer service on Redboard, but our team on Twitter @RogersHelps or would be more than happy to look at your account to see what they can offer. :) Good luck!

  11. Anabell Zapata

    Dear Sir/Madam,

    Mane is Anabel Zapata very loyal customer for Rogers. I am writing today to complain of the underprivileged service I received from your company on June 10, 2015 at 8.44 pm until 11:00 pm. I was called and your customers rep name Brenda to adjust my June Bills, which I have been called for the last 4 months for the same things repeatedly.
    I faced problems giving all the details and finally decision to managers and client rep. and waiting for 2:00 hrs and finally the Rep name Brenda on the phone with the same issues for so long and did not know that you having charging that huge amount money, I am appalled. This is unethical and an abuse of invoices practices. She was very unprofessional and not very useful she said that it’s your bill that what you have to pay

    Brenda, she hang up on me without any resolution; very awfully to myself what she did and then I called again be on the phone for more the 3 hrs be on hold and then nobody pick up the phone from 10:00 pm until 12:00 pm . That tell you how revolting and atrocious l I am with your company.

    I am try to pay my bill and she was very rude tell me laid after laid try to confused me. Last bills was 349.00 and after 5 hrs on the phone they adjust and they promises that my bill for this months will be showing the correct amount $ 145.00 for the 3 items cell, cable and internet.

    I had been a customer of Rogers from past 20 years very loyal and excellent credit history. It is disappointing that Rogers such a huge company will be so unprofessional and the Customers Rep they are hopeless that don’t care about the customers at all which it very horrific.

    I would afford you one final opportunity to reconsider your position and confirm to me
    Today, that you will (reimburse the charges) or alternatively send me a letter of deadlock. If I do not hear from you within this timeframe, I will refer this dispute this with social media. Rogers Publishing and Media – Contact the Office of the President Office of the Ombudsman’

    I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have encountered such treatment before and now. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
    Yours faithfully,
    Anabell Zapata

    1. RogersMike

      I will have someone contact you via e-mail, Anabell. Hopefully we can resolve this as soon as possible!

  12. Daniel Greenwood


    I originally sent this to the complaints department.

    Shall we say I have a concern with all of the above issues.I want to keep this as short as possible since the amount of time I wasted with Rogers is beyond comprehension.

    The 1st problem happened when I spoke to a rep and he convinced me to upgrade my services which I did.All contacts with your people you have on file.I called back a few weeks later when I noticed there was something wrong with the amount of money for the services I ordered was different from what I agreed.After a half hour wait I spoke to this person around 15-20 minutes and he explained to me the original sales guy entered a wrong code and that was why it was differant.He went to change it but one of the reps he asked said they can’t change it to the original deal I was offered and I had to take the offer with a PVR box which was more expensive.This did not sit well with me and I called back again and spoke with someone else who agreed it could be changed back to the original amount which was the 1st three months at $72.00 (These figures aren’t exact) after which it goes up to around $105.00 including tax.This other call took about another 30 minutes including the wait.

    The next episode happened this morning,.I called your Rutherford and Bathurst store which is a full service store.I told him my intention of buying a 3rd party PVR box including digital conversion.He said all I had to do was call in to the support line to activate it.They will charge me $7.50 a month and there would be no need to send a technician if the outlet was live.So I spent an hour driving to a Best Buy store and purchased it.When I called in I was told by your Cable technician or rep that since the box is not one which is on your list they cannot activate it.Why couldn’t your rep this morning tell me this from the store.I am fed up.This is not called service but its called a bunch of people whom you are hiring who are not properly trained screwing things up and making life difficult for your loyal Customers.

    I don’t know what you can do for me.Perhaps a free rental of a PVR box for a number of months,Perhaps taking me out of the service I agreed upon so I can take another look at what I should do next.All I can tell you is a few of the newspapers write columns on people who are mistreated by large Corporations.I happen to be one of them.What do we do next

    1. RogersMike

      Hi Daniel, truly apologize for the poor experience. Although we don’t provide customer service via Redboard, I’d highly recommend sending a private message to our customer service team on – they’d be happy to help!

  13. clive emdon

    Greetings Allison Fitton of Rogers! June 16
    I would like to understand how and why Rogers allow con-jobs to persist at the rate they do on your service, without action against them.
    I’ve been plagued by a group of persons announcing that I am the winner of a grand prizes, ranging from $999 to $10-million. The former related to a prize coming via a casino in the US from Readers Digest. The second one was described as a prize from my grocery store to its 350 regular clients (which of course is rediculous). I’m civil and don’t cut them off immediately and they then suggest the only way to enable me to get that prize is to place a $500 payment down in advance showing the bank receipt when sent, to demonstrate my authenticity– clearly a con-job of sorts. Then they don’t stop there, they make more and more calls, trying to track me back to find out if and when I made the payment.
    I checked both the grocery store and the casino to see if there was any truth in their story, to be told “No nothing of the kind!” The grocery story said it’s only competition was for a year’s free food products.
    I have complained to Rogers but get no response despite the call service person trying the number and confirming that she thought it was a con-job.
    The numbers in question were: 1876816 1827 (any number of calls, the last being on June 9 at 12.22pm) and in the last week:1 876 363 4085 (twice, and I have the exact time of each call, June 9 at 1.56 pm and June 10 at 11.06am.).
    I would support your service having a ‘report line’ for such calls, linked to the police. With proper follow-up.
    Best regards,

    1. RogersMike

      Good afternoon, Clive. Suspected fraud calls would need to be reported via the Canadian Anti-Fraud Centre. They’d be able to help!

  14. Valerie Black

    How do I contact the Office of the President? If I click above it just takes me to your Support-Contact Us page. There is no link or contact info for the Office of the President

    1. RogersMike

      This post is from 2013, so it’s a bit outdated – this process no longer exists. If you complete the form here, you should get a manager contact you.

      1. Valerie Black

        I’ve done that – not satisfied. The following is on a Jun 18, 2015 Confirmation of Account Change Details:

        ‘If you have a concern that was not resolved, then we invite you to submit a Share A Concern form (located at and we’ll respond within 1 business day. If you’re not satisfied with the resolution by one of our management team members, then you also have the option to speak to our Office Of The President or even directly with the Ombudsman office. Finally, you can also write to the Commissioner for Complaints for Telecommunications Services (CCTS): or 1-888-221-1687.”

        No phone number or other contact info for Office Of The President provided.

      2. RogersMike

        The form on the Contact Us page goes to a general mailbox where the owner of the mailbox reviews all submissions. They proceed to assign each submission to the appropriate team, whether it be management or Office of the President. If you have already spoken with management and were not satisfied, when you share your concern again, you should be directed to the Office of the President (they don’t have a direct phone number).

  15. patricia fitzgerald

    i spent well over 30 minutes getting the most basic information from the rep on the phone. her name was Lean. please listen to the recordng. this occurred on June 24th. It occurred to me that rogers trains its customer care reps to be pleasant but virtually useless. id rather have someone brusque but effective.

  16. patricia fitzgerald

    how do i get in touch with the ombudsmans office . what is the email address. are u really just trying to waste peoples time when u direct me back to a page that sends me right back into the morass i just emerged from
    Please send me the ombudsmans email so that i can get a response to my complaint and not have any more of my time wasted. is your complaint service just a way to wear customers down

    1. RogersMike

      The Ombudsman’s e-mail is

  17. patricia fitzgerald

    Ok, so I just got an email from rogers. apparently i am now a level 1 customer, not a level 2 customer. However, because my husband has already opened a myaccount online, I cannot even though i am now a level 1 customer. what was the point in wasting my time and giving me level 1 status on the account when it didnt help me get access. would u please specifically address this

    1. RogersMike

      We don’t provide customer support on here, Patricia. I’d recommend reaching out to our customer service reps on Twitter @RogersHelps or They’ll be able to assist.

  18. patricia fitzgerald

    Also, why dont u send email reminders that end of billing cycle bills are available online. isnt that a straightforward way of reminding customers that their online bills are ready. In frustration, I’ve requested that paper bills be restored.
    I agree with Toms comments. A single customer care rep can never deal with the entire issue. the passing on of the problem to a second and even multiple others is unrelenting. Its not a surprise that customers express extreme frustration and its not a surprise that Rogers customer complaint service is rated as “disappointing”

    1. RogersMike

      We do send e-mails to customers when their bill is ready – it comes from Perhaps your e-mail address that we have in the system is incorrect? Again, please reach out to the team on Twitter/Facebook, and they can determine why you’re not getting the e-mail.

  19. christopher gulley

    hi i am contacting you in regards to my rodgers account that was cancelled two months ago they continue to call me in regards to this account i had put a three hundred dollar deposit down when i took this account i switched services and cancelled this accounti have been waitingon my final bill to be sent to me minus the three hundred dollar deposit i did if i cant get this matter resolved i will have no choice but to take legal action to get this matter settled my lawyer is laura glydenburg they gave me this site to try to get this matter resolved if we cant then i will take legal action to get this settled thanks for your time

    1. RogersMike

      Hi Christopher – I’ll have our customer care team contact you via e-mail as soon as possible.

  20. Grisza laufman

    I am 71years old ,long loyal customer.i am so frustrated whit being constantly bombarded whit TEXT MSGS ,my wife and brothers don’t have this problems we all have same phones ( I PHONES different providers) I already spent soooo MANY hours whit customer service,and seems to me that this can NOT possible to resolve.i will have to look for different provider if that what CORP WHANT

    1. RogersMike

      Who are the text messages from? Is it always the same number or is it multiple numbers?

  21. Mike Tyrrell

    Hi, does the Rogers Ombudsman deal with issues regarding Rogers Community access stations?

    1. RogersMike

      Yes they do. They will get back to you shortly!

      1. Mike Tyrrell

        Thank you!

  22. Lena Taylor


    Today I dialed a number using my cell phone and the number was out of service. I was immediately redirected to an automated message to press #2030 or similar code to what the message announced as a national telephone directory. Approximately 20 seconds into the lengthy message I final hear that you must be over 18 to use this service and it costs $4.99.

    Rogers has refused to take my number out of the automatic redial to this unnecessary and hideously expensive service. (I’ve no doubt Rogers takes a cut of anyone stupid enough to think its a free service.)

    In the future all that should occur when a number is out of service is a message that the number I dialed is no longer in service.

    Appreciate your assistance.

    (Today I learned there is a facebook page on I hate rogers. Sorry to say I understand why some individuals may be driven that far.)

    1. RogersMike

      Thanks for the feedback! Will pass it along internally.

  23. Emmanuel Efraimidis

    Spent more than 6 hours over 2 days dealing with nothing but incompetent people. We have been a Rogers customer for more than 20 years and spend more than $300 per month on the various services. They decided to update the Next box and wiped all of our PVR recordings. All of our kids movies, shows and other recordings gone. This was further exacerbated by dealing with absolutely useless people in various departments giving us conflicting stories….yes it will retrieved to no sorry, nothing we can do for you. Frustrated, angry and feeling completely ripped are only a few emotions that we are feeling. This is how a high valued client gets treated? Truly unfathomable!

    1. RogersMike

      I sincerely apologize for the troubles, Emmanuel. Please contact our support team on Twitter @RogersHelps or – hopefully they’ll be able to make things right.

  24. Mike Tyrrell


    I just wanted to say thanks to the Rogers Ombudsman office for helping to resolve my issue so promptly. I’m not sure the issue will stay resolved, as I believe it may be a cultural challenge (which can be tough to expunge when you have employees that have been around for over 30 years) but I am hoping that it does remain resolved. I feel that my complaint was taken seriously and dealt with very quickly and fairly. This has gone a long way to restoring my faith in Rogers. I hope others find satisfactory solutions to their issues as I did. Thank you for your help.

    1. rogershayleyf

      So glad things were resolved to your satisfaction, Mike. We truly appreciate your loyalty as a customer and hope you have a good experience with our services moving forward :) Have a great weekend!

  25. Shawn Kerr

    Hi, sorry to bother but I can’t seem to find an email for rogers. Can you assist?


    1. rogershayleyf

      Hi Shawn – are you trying to contact someone at Rogers in specific? Or a specific department?

  26. rita Litherland

    I have been a 20 year plus rogers customer. I have dealt with office of the president for the same issues that continue to be ongoing. I have 3 phones with rogers. Two have data. I have questioned them regulary regarding the extra 10 charges on 2 phones, They said it was overage and to avoid these charges to input a tracker and turn data off. I even was told to go thru a process that won’t allow u to go over that can be imputed. this was all done and to no avail the bill is still the same. i am beginning to question the billing. i have dealt with a tanya fro the oop. my last submissions did not receive a foollow up. I am frustrated with the time and money it has cost me trying to resolve this.

    1. RogersMike

      Hi Rita – apologies for the experience. I’ll have someone contact you via e-mail to discuss.

  27. Mike

    This is your email contact? This is nonsense. On to my issue


    I am a long time customer and for the most part have enjoyed Rogers services however your most recent change has compelled me to express my displeasure as watching tv has become almost unbearable.

    The new PVR/Guide is very disappointing. Firstly, there is a giant timeline through the guide itself which is very distracting. There is a clock on my pvr itself and the time shows in the top right corner, the big line through the guide is overkill and simply distracting and unnecessary.

    Secondly the system is slow, and laggy. Much slower than its predecessor.

    Thirdly and most concerning is the functionality of the pvr itself. Again, its slow to bring up. The functionality of it is really poor. The tv stops when brought up. It doesn’t show whats currently recording at the front/top until its 100% finished. If you have lots if recordings you have to continually scroll down to the bottom regardless of having it sorted alphabetically or not, and its super choppy/laggy in doing so. Its not nearly as user friendly

    There is no way to easily bring up all your recorded series, no way actually at all. For instance I recorded one series on one channel, than recorded the same show on another channel and could not bring up the original channel to cancel which was easily down with your old menu. This ones functionality from top to bottom is inferior… By a lot.

    I am a fan of most things Rogers but your new guide is really a bad experience right now as its very user unfriendly and seems highly incomplete and unfunctional. You should take the new user interface and incorporate all the old features. This one needs drastic improvements both esthetically and in functionality. Its slow, unresponsive and not functional, especially in comparison to the old guide. Hopefully there are some Drastic improvements, especially as it relates to the PVR.

    1. RogersMike

      Appreciate the feedback. I’d recommend posting these suggestions to our Idea Box where the appropriate team will review.

  28. ron

    how do i fi.d the # to conact the president. Rodgers will not help me past step two. Thanks Ron

    1. rogershayleyf

      Hi Ron – just to clarify, are you looking for the # to the Office of the President?

  29. amna safdar

    you guys are rip off. charged me more than i was quoted for. RIP OFF total rip off. charging me more and rip off. my brother pays 62 unlimited data with fido and you charge 90 for 2g. pathetic

    1. rogershayleyf

      Hi Amna – sorry you’re so upset. Please contact our support team on Twitter @RogersHelps or and they can look into your account and see what we can do for you.

  30. Nicole Poitras

    I recently received the worse service ever from Roger’s I very upset with the service when you would like to upgrade your phone you talk with someone at Rogers but when you go to pick up at Store completly different Story no happy with the service I received the person was not even able to read note in my account no good

    1. RogersMike

      Apologies for the experience, Nicole. Could you kindly reach out to our customer service team on Twitter @RogersHelps or They’ll be able to help!

  31. Patrick Laforest

    I have complained about my litle to no service in my area many times I was told to purchace a signal booster . The boosters price was outragous. I work on a farm in the outskirts of moose jaw sk. Is there a way i could transfer to a network provider in my area thank you.

    1. RogersMike

      Please contact our support team on Twitter @RogersHelps or – they’ll be able to assist!

  32. Michelle Haig

    Hello Rogers cut my service off I don’t understand why I paid my last bill in full and they were so posed to credit me $320 they owe me money and cut my service now I’m paying for their mistake I’m in another country and bought a package from them to use and I can’t even do that … Are they even allowed to continue charging you for somthing that your not even using ? I need my phone to work this is terrible of them to do to me I’ve been a customer of theirs for over ten years makes me want to change phone companies

    1. RogersMike

      Hi Michelle, apologies for the trouble. Could you please contact our customer service team on Twitter @RogersHelps or They’ll be able to investigate your account there.

  33. Nisha Parikh

    Hi my name is Nisha. I am currently with rogers and I have been dealing an issue for over 5 months that’s not been resolved yet. I would appreciate if someone can contact me to get the issue resolved.

    1. RogersMike

      Hi Nisha! Apologies for the troubles. Our customer service team on Twitter @RogersHelps or would be happy to get this issue resolved for you. Could you please reach out to them there? If you don’t have Twitter/Facebook, kindly let me know.

  34. Sim

    Hi there,
    I am contacting you in regards to a very unprofessional and disappointing experience at your Rogers store located on 10026 Hurontario street in Brampton.

    We had come in to exchange a modem and as we were speaking to the representative at the desk, another employee came up to that employee and started talking about a conflict with another exployee. She didnt really acknowledge him because she had customers (Us) in front of her. As she was looking up our information he continued to try to talk to her and then she asked him to get the new modem for us and he replied “no I can’t I’m doing something else” and ran over to one of their kiosks to look up something for a friend whom he was talking to via text the entire time. As soon as she left to go get our new modem he walked over to where she was standing and started texting on his phone right in front of us. I am very appalled by the lack of professionalism and customer service at this location. Rogers is definitely not being represented as it should be. I have family and friends that work for the corporate office in Toronto and am shocked that you hire and run your stores with no regard for customer satisfaction.
    I am writing to let you know of this because I am a new Rogers customer on the business end and I have never experienced something this unprofessional while I was with bell for 20 years. You should follow up and check on your stores to make sure they are not just hangout spots for their employees.
    I hope to hear a response.

    Thank you

    1. RogersPaul

      Hi Sim, I really appreciate the time and detail you invested to bring this concern to our attention. I can assure you that we will provide feedback through the appropriate channels to ensure a professional experience is delivered at all our Rogers retail locations, all the time. I’m going to email you shortly to gather some additional details about your experience that day. Thanks again!

  35. Jesse Kostman

    Hi this is a complaint. A Rogers communications driver almost hit me today while I was with my kid. The man was swearing at me in front of my child. I took the license plate down. It is A L 17989. This guy was driving wreck less and putting other people at risk.

    1. RogersMike

      Hi Jesse, so sorry for this. Could you please provide a location and time of the incident? I will pass it along to the appropriate team.

  36. Mahsa

    Rude customer service, no help provided ever.

    1. RogersMike

      What issues are you experiencing, Mahsa? Our customer service team on Twitter @RogersHelps or would be happy to help!

  37. Allan Holt

    I want to watch TV in my living room – the impossible dream of a Rogers customer.

    I bought a condo and after moving in I found there was no cable outlet in the living room.
    Soon after a notice came out that Rogers was rewiring the cable in the building, so I thought – cool no problem.
    Then they decided to only rewire the core and not the units.
    So I called Rogers, and they said no problem, we can do that but there is a charge. No problem I said.
    He came out and said – there is nothing I can do.
    So I called an independent wiring guy, and during our talk he said that since Rogers looks after the wiring, he cant do it.

    I am a computer guy, so I though – I will sign up for anyplace TV, get a tablet, and do it that way.
    I went to sign up and it wouldn’t take my account number.
    I used the online support chat and they said because the building had a bulk account, I cannot sign up for a rogers login.
    Then Shomi came out and I thought – AHH finally – so I went to sign up for that and found I have to first have a rogers account.
    I thought – hmm I will get a wireless TV receiver, and found that the majority of the brands out there don’t work with the Rogers equipment.

    I guess the only way I can watch TV is to call Bell, even though Rogers is included with my building condo fees.

    And they wonder why they are not Canada’s favorite company.

    1. RogersPaul

      Hi Allan, thank you for bringing your concerns to our attention. I’d like to direct you to a team who can help escalate the wiring issue for your unit. If you are on Facebook or Twitter, it’s our support team at @RogersHelps and Having worked with this group, I know they can help you. If you have any other questions, don’t hesitate to ask us.

  38. Ruth Vachon

    The CRTC really needs to get involved with the way the “big 3″ are supplying services. I have been in a contract for cable with Rogers and slowly they have been narrowing their tv packages to choose from, while increasing my services. I received my newest bill and i’m now up to $200 a month for internet/cable. I logged on and saw with disgust that Rogers only offer 3 different cable packages not 6. 3 of them are identical price, allowing you to choose basic or start paying $118 plus tax for their top NOT including movies. I thought the consumer can be able to pick and choose stations instead of these strategic packaging? Unless I want foreign programming , radio stations, a “fireplace station/ Aquarium station” which is unbelievable , they have it locked up to make you receive $100 or more for JUST CABLE. Enough already, between cell phones, internet and cable I’m spending $500 a month. Why is the government not stepping in?

    1. RogersMike

      Hi Ruth, thanks for your feedback. In case you’re unaware, the CRTC has released their decision on TV channel packaging. By March 2016 at the latest, we need to offer a small basic TV package for no more than $25. We also need to offer customers either the Pick-and-Pay channels option OR small low-cost bundled channels option (we will decide which we will offer at a future date). Furthermore, by December 2016 at the latest, we need to offer customers the Pick-and-Pay channels option AND small low-cost bundled channels option.
      We’re pleased with the CRTC’s decision because it means more options for you. Here at Rogers we are fully aware that the way our customers view entertainment is quickly evolving. We know you want more flexibility so you can design your own personalized experience and that’s what we want to offer. We actually started this work over the past several years and now offers dozens of services on a stand-alone and theme pack basis.
      Hope this helps. :)

  39. paul douglas

    When i recieved my hd box and VIP package it came with LEAFSTV now its gone and we need too pay?? I call that BAD BUISNESS…. If u offer it as part of package it should stay as package!!!! Im very disapointed in rogers for this i guess the all mighty $$$$$ speaks again gonna hav too reconsider my rogers account

    1. RogersMike

      Hi Paul, we sometimes review and make changes to our products and services in order to offer the best entertainment experience possible. You can still receive Leafs TV for $5/month.

  40. Adaeze

    My issue with rogers, have been a bell customer, moved to a new place and contacted rogers for better reception on my wifi, they promised heaven, they ended up sending a technician who did not know what he was doing and ended up cutting my existing wires with Bell at the end of the day, the installed modem could not work as expected as the Netflix which i had wanted for kids, was breaking up. I pointed this out to the tech guy he called his boss and said someone will come to do something, they could not and we asked them to pick their modem, but instead of paying for my wires they messed up and my time they sent us a bill of $30 which we paid cos we dont want them to mess up our credit but I want a refund cos i dont know what the fees was for as they said activation fees for what didnt work for even a day? that is totally not acceptable pls.

    1. RogersMike

      Hi Adaeze, kindly reach out to our customer service team on Twitter @RogersHelps or – they’ll be able to assist.

  41. Matt

    Hello I’m in a bad financial situation.. Just started a new jod.. And I’ve been a Rogers customer for over 4yrs.. I’ve got 6 kids 4 of them in school.. Not having my phone is a serious proble.. So I call and speak with the credit team and was extremely upset as how they handled it.. Basically telling me that I’m not having my services restored till the full bill is paid.. I realize you don’t need me as a customer., but I do exspect to be treated the same as someone that’s on top of there bil.. I alway pay my bill just not on time.. I’m not asking for a hand out just respect and to be taken seriously.. I’m very sorry that I wasn’t able to keep my arrangements and will get back on track in the next 2 months.. Please help with this.. Matt Smith

    1. RogersMike

      Hi Matt, apologies for the situation you’re in. You would need to speak with our Credit Operations team for situations like this – they can be reached online here: Best of luck with everything.

  42. Raya

    Hello there ,
    I was very loyal to Rogers, for years, til I moved to an apartment in brampton, when the problem start with rogers, i asked for high speed Internet unlimited, all the work i do is on internet , dealing with my costumers, upload pictures download, beside building websites…. .. I keep calling none stop ROGERS, ASK THEM TO FIX MY INTERNET,, my complains are all recorded ( hope so ).. even on facebook i showed my frustration, always wrong promises, I kept paying for none stable connection.. i was paying for services that i was not getting,, some were very rude on the phone, some said ohh its your location ( so I had to move to get a stable internet ).. lost so many contracts cause of rogers.. I paid what i paid, at the end,,I GOT REALLY FRUSTRATED, AS YOU OWN ME MONEY, NOT THE OPPOSITE.. I WAS PAYING FOR NONE STABLE CONNECTION…now rogers is sending me to credit bureau to collect their money??????????????????? tell me,, in which planet that should consider fair,???????? i lost many of contracts cause of rogers, plus me paying for couple of years….. .PLEASE WITHDRAW THE CLAIM ….THEY OWN ME MONEY ..

    1. RogersMike

      Hi Raya, apologies for the issues you’ve been experiencing. In order to discuss credit issues, you would need to reach out to our Credit Collection Consultants via live chat here: For the issues with your Internet, our support team on Facebook can definitely help – I’d recommend following up with them. Best of luck, hopefully everything can be resolved soon.

  43. Tony Frangoudis

    I’ve been a Rogers cable viewer for 47 years and a Rogers customer for 30 years and last week they took away my Leaf TV. Yup! Without even a notice! It was part of my package that I’ve had forever but now they say it’s not available for that package BUT I could order it individually for $5.99 a month. They should leave existing packages for customers that already have it already be! If they want to change the packages for new customers fine but don’t stick it to your loyal customers ! They offered to give it to me for free for one year but I said no way! It should never have been removed in the first place!

    1. RogersMike

      Hi Tony. We sometimes review and make changes to our products and services in order to offer the best entertainment experience possible. So you’re aware, we sent a bill message in July about the removal of Leafs TV, and it’s $5 per month.

  44. akm hossen

    on may i wanted to cancel my service and called cancellation dept. spoke with the manager said will give me upgrade and online i saw that i do qualify for upgrade . i do have two line with rogers got passport and Samsung note. now i got a bill showing that i got charge more than what i was suppose to be paying. my bill was higher because they they didn’t give me the discount that i was suppose to get. i was suppose to pay 50 dollar extra for both of my phone after using my rewards phone. now i am getting calls from the collections. finally got a time and look at bill and called customer care on Sept 30th , after 37 minutes of hold spoke with the guy name Thomas, he was saying that by bill is correct. and i am telling him is wrong. asked him to transfer the call to manager he put me on hold for another 30 min and said that he got an email from a manager saying that all the bill is correct. i asked him i want to speak with a manger he said no manager is available. so if the manager is not available how he got an email. this guy was a piece of work. while i am writing this complaint i am still on hold with thomas for 2 hours now , with out any help. please pull the call recordings on my hardware upgrade and the conversation that i had with thomas. why rogers never get their things straight. and why hire a employee like thomas, who cant help consumer. i have been with him on the phone more than 2 hours. this is why i wanted to cancel my service with rogers. please look into this and fix my bill.

    1. RogersMike

      Good afternoon! We don’t provide customer service on here, so I would recommend reaching out to our social media team on Twitter @RogersHelps or – they’ll be able to help!

  45. Roger Wasley

    I have first live chat then phoned customer care and I am still dissatisfied.

    On the weekend on Saturday there was an English Australian game on TSN2 I think it was 1445. I recorded this while out and then when I went to watch it that night I found it was a car race.
    So then I recorded the Sunday Morning 0130 AM game of the day for two hours and when I watched this on Sunday I found the first hour was NFL Oregon Colorado. As a result I only got to see the first half of this critical game.

    I know it is TSN which is Bell but Rogers are selling me this product and it is not what I paid for. If I brought a Teflon fry pan and it had no Teflon I would return it for a refund!

    What sort of refund will Rogers offer me for this improperly sold product?

    Regards R Wasley

    1. RogersMike

      Hi Roger – kindly contact our customer service team on Twitter @RogersHelps or They should be able to assist.

      1. Roger Wasley

        Afternoon Mike

        So why call Customer care again when they failed to help me the first time?
        I posted on this ombudsmen site after trying option oen and two and then finding option three presidents office is a typical rogers run around and redirected me back to customer care.

        Even when typing this reply and hit enter to submit my reply I get a pop up page stating ” I am posting too quickly – Slow Down” REALLY did I type too fast?

        Rogers can try this re-diversion and silly page response but the fact remains you have a peeved customer who did not get what he paid for!!!

        So what will YOU do Mike?

      2. RogersMike

        I’m not a customer service representative, Roger – you would need to contact our team on Twitter/Facebook for assistance in this matter.

      3. Roger Wasley

        What is the point of an ombudsman if all you do is say from what I have seen to ALL customers “contact our customer service team on Twitter @RogersHelps or ”

        This is why I am now talking to bell about their services and costs.

        Time for a change to a company that I hope cares more about its customers than Rogers does.

      4. RogersMike

        This is simply an article about the Ombudsman, Roger. I’d recommend reading step 4 on how to contact the Office of the Ombudsman.

  46. Steven Sarasin

    I have a complaint about something that has been ongoing since 2011 that I would really like to resolve.

    1. Steven Sarasin

      Also I have dealt with consumer service , collections, and everyone possible managers and all and have not got the right results so I want to speak with someone who can give me the right results.

      1. Rogers_Chris

        You can contact us through or @RogersHelps on Twitter, Steven.

  47. Dahn Batchelor

    Even though you and I agreed on the amount I should pay the bank and I paid it several days later, the bank sent me another statement saying that I owe another $27.00. I read your instructions to the woman I reached at the bank and she said that she would close the account and notify me that it has been done. She further told me that she would have the comment placed on the credit bureau removed and she would advise me when it has been done. Since that discussion I had with her last week, I have heard nothing from her. I a,m really pissed off with your bank. I am really glad I cancelled my card with your bank. I have been banking all my life and never have I had so much grief with any of the others at all. Please advise me if my account with your bank is closed and if the statrment made in the credit bureau has been removed.

    1. RogersMike

      Hi Dahn, are you talking about our Rogers Bank credit card? If so, I would recommend contact them at 1-855-775-2265 (we don’t provide customer support on here). Best of luck!

  48. Breigh Butchart

    I’m having issues with my billing.

    1. RogersMike

      What issues are you experiencing? Please contact our customer service team on Twitter @RogersHelps or – they’ll be able to assist!

  49. Lerecia

    I require the phone number for the office of the President, please provide?



    1. RogersMike

      They don’t have a general phone number, Lerecia, but you can contact them here, though!

  50. Ann

    I have been with Rogers for the past 16 years, and I was really disappointed with its recent customer service. Last week I called Rogers to inquire about the extra monthly charges on the cable and internet service (I was charged with 2 months), and was told that is because some agent made adjustment on the account so it cannot be reversed. At the same time, I spoke with the Customer Relations department since I was able to cancel my cable service, and they offered me a deal on my current plan. Couple of days ago, I spent 1.5 hours on the phone just trying to get to the correct department, and was disconnected at the end. I gave up and filed a “concern” and was ignored. I gave up. I will like to know what is the fastest way to cancel Rogers services (Cable, Internet and Home Phone). I really do not want to wait for another 1 hour. I think I am ready to move on. Please have someone contact me.
    Thank you,

    1. RogersMike

      Hi Ann, I’d recommend contacting our customer service team on Twitter @RogersHelps or – they’ll be able to assist. Apologies for the troubles!

  51. Larissa Adigun


    1. RogersMike

      Hi Larissa, I apologize for the issues you’ve experienced. Our social media team will be sending you an e-mail shortly to discuss.

    2. C Rabjeet

      I can solve this problem for you – disable your VoLTE.
      Settings > Applications > Phone > Disable VoLTE.

  52. Sunveer

    I tried searching up what rogers customer service email was, but was unable to find it. Can you please provide me with an email?

    1. RogersMike

      Customer service no longer offers support via e-mail. You can either Tweet with them @RogersHelps, send them a message on, or visit Live Chat here

  53. Edward

    I was on hold for 2 hours today to activate a new tablet plan.
    The most exiting thing is, they hanged me off and saying the office is closed.

    1. RogersMike

      So sorry for the poor experience, Edward. Were you able to get the tablet activated in the end? For what it’s worth, you should be able to activate on as well.

      1. Edward

        no, I still have not. I placed the order online, but it does not let me finish unless talk to someone.
        I’m on the phone again now, and I have already held for an hour.

      2. RogersMike

        If you were still not able to activate, please let me know.

    2. Edward

      I still have not activated after 2 hour hold…

      1. RogersPaul

        If you have a profile on either site, our support team on Twitter @RogersHelps or would be able to help you with activating your tablet. Please let me know if you prefer to have the team email you instead. I’m confident that they will be able to get to the bottom of this for you.

      2. Rajender pedi

        Are you able to solve my Rogers master credit card problem

      3. RogersPaul

        Thanks for clarifying that Rajender. For assistance with your card, you will need to speak with Rogers Bank customer service at 1-855-775-2265.

  54. Kieron Quigley

    Rogers support just always leaves me wanting more -support that is. Proper, full, end to end support. I really want that phone I ordered, am I getting it? You tell me. Rogers has no idea…

    1. RogersMike

      Hi Kieron, I will have someone contact you via e-mail to discuss the situation.

      1. Kieron Quigley

        I don’t need another long discussion, please. I just need a tracking number. Its an easy enough request.


  55. Rajender pedi

    My card was blocked with out notice, calling daily customer care they are saying no time frame my card is having credit.Simply saying account under review from last 20 days.

    1. RogersMike

      What card are you speaking of – your SIM card? If you could provide more details, that would be appreciated.

  56. Ash and Pervish Ismail

    We have been having a problem with rogers with over-charging us on rent to own PVR boxes for the past few years and receiving different information each time we call the rogers.

    account number xxxxxxxxx

    1. RogersMike

      Kindly contact our customer service team on Twitter @RogersHelps or – they’ll be able to look into this for you!

  57. Sonika

    How do I contact the Office of the President? I already sent in a complaint about 4 days ago and have not received a response.

    1. RogersMike

      You would need to follow the steps above, however, if you’ve done that and still haven’t received a response, please reach out to our support team on Twitter @RogersHelps or – they can help. :)

  58. Rick Merrick

    I will not knowingly purchase any Rogers products until Alex Anthopoulos in charge of baseball operations again. I will be cancelling tomorrow all Rogers TV stations through my cable provider.
    Alex Anthopoulas was the only reason that I came back to the team after the 1994 baseball strike, up to that point I would attend games upto 30 times a season. He gave me a reason to get interested in baseball again. I will support any team that he goes to but will not step foot in Roger Centre again.

    Every player on the team is expendable but the job Alex has done he deserves to be in charge of all baseball player personnel decisions. It’s to bad as I was enjoying following the Blue Jays again.
    Dark days are here again.
    Sorry that the mismanagement of Rogers in this affair has led to this disaturous ending. I was a big fan of Paul Beeston as well and the way he was treated was also despicable. That error could be overlooked as he has done it all and I am sure was probably somewhat ok with retirement, or other future endeavours.
    Alex on the other hand is a young man with a great baseball future, where he goes my total support goes with him. I’ll find other places to spend my entertainment dollars.

  59. Phyllis Bryan

    No bill again,they should be here now. WHAT WRONG with the bilingual department

    1. RogersMike

      We have bilingual reps on Twitter @RogersVousAide or … please reach out there for assistance.

  60. Rajender pedi

    My Rogers mastercard card was blocked I am having credit balance amount after calling so many times customer telling no time frame to settle. Today I am keep trying to call waiting for hours no body spoken it is to bad .I want to settle. I am rogers customer for past 8 years.

    1. RogersPaul

      Hi Rajender, thank you for your comment today. Are you calling Rogers Bank customer service at 1-855-775-2265? This is the correct group to speak to regarding inquiries about your Rogers MasterCard.

      1. Rajender pedi

        Called number of times to return my money they are telling deposited in my account but not deposited . When I am calling everyday waring for hours nobody replies when some one reply they tell account under review and your amount deposited but in my bank what to do next.

      2. RogersPaul

        How long ago was this matter escalated? Were you provided with a ticket number or other reference?

  61. Diane Rybak

    I have made numerous calls to customer care. My emails have disappeared off of my computer, and about 2 weeks ago hundreds more disappeared. Rogers has told me that my emails are on a Yahoo server. My previous email was This is the address where all emails have disappeared from. I require access to them ASAP. Rogers tells me that they have tried to change my password but it am still locked out. They now tell me that they are communicating with Yahoo to resolve the problem. This has bee. Ongoing since last December. I still cannot access my emails. I require access to them . Please pursue my retrieving my access to my emails

    Thank you

    1. RogersMike

      Hi Diane, apologies for the experience. Could you please contact our support team on Twitter @RogersHelps or They’ll be able to look into the situation and hopefully rectify it for you.

  62. Rajender pedi

    Please solve my problem

    1. RogersMike

      As Paul mentioned, you would need to contact Rogers Bank directly.

  63. Filomena Cervoni

    I just signed in to in an effort to view my bill. It was totally confusing. Please email me a copy of my current bill.
    Filomena Cervoni

    1. RogersAndrewNP

      Hey Filomena, that would be something that our Social Media team could help you out with. You could reach them via @RogersHelps on Twitter or :)

  64. paul barao

    getting anywhere with rogers they are frustrating to deal ,speak, or even calling them the customer care people are not helpful at all .I have e-mailed ,called numbers of times trying to get to my account with no luck live chat are useless do not answer their calls and sending off password that do not work this company is truly useless and should have more compaction in this country we cannot win with them they ignore customers and never even return calls or e-mails their management team is the worst .
    my number is xxx-xxx-xxxx if and when they decide to call me until then I will not pay my bill .

    1. RogersPaul

      Hi Paul, thanks for voicing your concerns here today. I’m not sure if you are on Twitter of Facebook, but a team of experts are available 24/7 through @RogersHelps and If you’re not on either social media site, let me know what problems you are currently experiencing and I’ll get the right person to connect with you at your convenience.

      1. paul barao

        rogers paul I have tried rogers help they truly are useless not on facebook I do not believe on that garbage you only get I trouble you guys send me password to log in to my rogers bss none of them work I have called numbers of times customer care same result like I said live chat is worst they are never on line not sure why you called live when no one is ever there I would like to speak with someone that knows what their job .

      2. RogersPaul

        Thank you for your prompt reply. I’ve documented your concern and forwarded this to a colleague in our business team to call you in the next 24 to 48 hours. Please let me know if you you miss the call or do not receive one so I can ensure this is addressed as quickly as possible.

  65. paul barao

    rogers paul it has been more than 48 hours and still no contact from rogers customer service like I said you guys truly are useless worst customer service I have seen you really do not care about customer service your managers are a piece of work who never call back the customers like I said I need to get a copy of my bill or you will not see a payment need to get to the bottom of all the extra charges that is the only thing you guys are good for is extra charges on the bills .I have given you my number many times over not sure why they cannot call .

    1. RogersAndrewNP

      We have escalated the situation for you now. We will follow-up to make sure you are contacted and I do apologize for the delay.

      1. paul barao

        rogers Andrew it’s not your fault but the managers that do not follow up their promises if the rest of the world run their business like rogers does they would have gone bankrupt but rogers does not have compaction in this country because the government does not have b……s they get away with anything they want .

  66. nadalie williams

    To whom this may concern I’ve called into the Rogers through on many occasions explaining my situation about my bill and it seems as if I am NOT getting through to anyone I’m getting hung up on and getting courtesy of deposit for $100 that’s the most I can do towards my bill I feel like this is such an insult I didn’t like you’re so many years and the one time that I’m in a situation and I asked Roges to help me with my bill I can’t afford to pay all this amount but I’m being charged every month I’m havin miscellaneous charges on my account where are there telling me that I’ve called Pennsylvania Hong Kong United States all these other places that are not registered to me and it’s very frustrating when I’m trying to talk to the representative and ask them about my bill every month my bills just getting higher and higher and I pay I try my best to pay but I don’t have a job I’m not currently working at this time so I’m really trying my hardest as a single mom to still try and pay my bill I have other obligations to me besides Rogers Rogers is not the only bill that I have and I’m trying my best and I feel like I’m being taken for granted I have a payment arrangement on file I told Rogers call center about how much I’m going to pay and when I’m going to pay it today I have no service I can’t access my phone only emergency call and my kids are in school I find that very unfair there’s other providers out there that are much cheaper and I believe that they have more respect and they do accept loyal customer I’m very loyal I have been with Rogers for many years I don’t see why no one is able to work with me with my difficult situation we all have difficult times and unfortunately it’s my time and I’m trying to do with it the best way I can I really cannot afford this bill going forward I really don’t know what to do at this time.

    1. RogersAndrewNP

      Hello Nadalie, I can understand the situation that you are in. I would suggest that you reach out to our Social Media team @RogersHelps or on Facebook to see if there is anything that we can do to further assist you.

  67. Joe

    To Kim Walker

    At Rogers, we take our commitment to listening to you, our customers, seriously. Not only do we have a process in place for you to voice your concerns and resolve your issues quickly, we’re also the only telecommunications provider in North America to have an Ombudsman to provide an independent review of your unresolved concerns.
    Three emails and 4 phone calls asking for someone to call me and still have not received a call have been trying for a week and a half

    1. RogersAndrewNP

      Hello Joe,

      Do you know if any of the members of our Office of the President team have tried to get in contact with you as of yet? If they have not you could reach out to them directly here: They would be the point of contact prior to the Ombudsman’s’ office in an effort to resolve your issue.

  68. Cleaon

    All i have to say is that the rogers business dept DOES NOT know what they’re doing. Im still not sure how ANY of them got their job including this so called President of the Office that is SUPPOSED to call me back. . more than 5 business days later. NOTHING. . . . .

    You’d think they’d do more to assist someone attempting to open a new account with them. Nope. .

    You should be ashamed and set your standards higher. Dont think that because you have control of the communications business that you can take advantage of the little man. . or even worse. IGNORE the little man.

    Disappointed. .

    1. RogersMike

      So sorry for the experience – could you please contact our customer service team on Twitter @RogersHelps or They’ll be able to contact Office of the President directly to see what’s happening with the escalation.

  69. Rajender pedi

    Any body can solve my excess amount refund to my td visa credit card from rogers master card.I called number of times rogers customer service they are telling they deposited on Oct 21 2015 till date it was not in my account.

    1. RogersMike

      Hi Rajender, you would need to continue contacting and discussing with our Rogers Bank team, whom you can reach here:

      1. Rajender pedi

        Contracting and discussing from last 45 days not solving my problem.

      2. RogersMike

        Have you tried contacting the Office of the President? You can do so using the steps in this post.


        Can you help me getting my excess amount from rogers master card trying from 45 days customer service says elevated how many days i am trying to withdraw all my services

      4. RogersAndrewNP

        I would suggest you reaching out to our support team @RogersHelps on Twitter or on Facebook, to see what can be done to help.

  70. paul barao

    finally after 20 e-mails 30 phone calls to rogers Noreen was amazing she took care of the problem not sure why rogers customer service reps had to put customers through this it only gives you guys a bad reputation and God knows rogers already have one hope there will not be a next time but knowing rogers I can guarantee there will be a next time rest assure that I will hunt you guys until you get straight your heads customers are always right without them you have no business and jobs.

    1. RogersAndrewNP

      Glad to hear that you were able to reach a resolution Paul.