How can I check my Rogers account balance online? Your questions answered

Unsure about your bill? Or how to set up your voicemail? Our digitally-savvy Rogers customers often turn to the internet when they have a question about their plans and services. We want to make sure you’re getting all the information you need to get the most out of your devices, so we’re launching a series on RedBoard to answer your most-searched questions. Starting today.

Question: How can I check my Rogers account balance?

To find out your account balance, visit Rogers.com and log in to MyRogers, on the right hand side of your screen. For more on setting up your MyRogers account, click here.

 

Account balance

Click on the “View your bill” icon.

 

Account balance

Your account balance is located in the top right corner.

Account balance

To check your balance on the go, download the Rogers My Account app (available for iOS and Android), log in and select the “Balance” tab.

For more on managing your account online, click here.

Leave a Reply

46 comments on “How can I check my Rogers account balance online? Your questions answered

  1. Why is it that MyRogers indicate my device balance (flextab) amount to be diferent from my early upgrade fee ?
    Is it not essentially the same thing ?

    1. RogersNicolas

      Hi Vince,

      Not exactly. Flextab is linked to your current subsidized device and the Hardware Upgrade Program fee may vary depending on your eligibility conditions, including the device you want to get.

      Feel free to contact Customer Support via our Facebook page or Twitter. They’ll look into it with you!

  2. Ziline

    Im currently subscribed to the extra plus package that comes with the TMN for cable. Why do i not see this package online or on ads?

  3. julian mrav

    i want to check my wireless phone bill and internet bill

    1. RogersMike

      Simply sign into Rogers.com, scroll down to the Account Overview section, then click the “View Bill” link.

  4. Anne savage

    looking for account number for Anne Savage for pay as you go cell phone

    1. rogershayleyf

      Hi Anne – we cannot access account information via this platform. Can you please reach out to our support team via Twitter @RogersHelps or Facebook.com/Rogers – they will be able to help you with this :)

  5. Sylvie MacIntyre

    I can’t sign into my Rogers account. I have been trying for weeks.I have called the help line but no one can help me .I was told to go to my account to reset my password. My e-mail account doesn’t work they keep sending the instructions to my account so what’s the point i can’t get it.. They want me to try it on my computor i told them i do not have a computor anymore all i have is my cell phone. I need you guys to reset it from the office because it won’t let me . I am getting extremely frustrated.. I am at that point where I am seriously thinking of getting rid of Rogers and moving on to a different service provider. I have no idea how much i owe on my bill.
    The service used to be so much better. I have been a Rogers costomer for nearly 40 years so I expect better service.

    Do not respond through e-mail
    Call me 519-630-2046
    Yours truly
    Sylvie MacIntyre

    1. rogershayleyf

      Hi Sylvie – so sorry to hear you’re still having trouble with this. Please reach out to our support team via @RogersHelps on Twitter or Facebook.com/Rogers – they will be able to troubleshoot for you!

  6. Brigitte pouponneau

    I was already registered but now I cant check my account online. Rogers gave me a temporary password today (rogers123) but still can’t.
    I need help.

    1. rogershayleyf

      Hi Brigitte – please reach out to us @RogersHelps on Twitter or Facebook.com/Rogers – The support team should be able to help you with this!

  7. bernadette chretien

    Hi just wondering my account how much i owe

    1. Rogers_Chris

      Hi Bernadette, could you please reach out to us @RogersHelps on Twitter or at Facebook.com/Rogers? We’ll be happy to assist you there.

  8. leonard critch

    how nuch do i owe this mounth

    1. RogersMike

      We don’t have access to your account here. You can check it out via rogers.com, or you could ask our customer services reps on Twitter @RogersHelps or Facebook.com/Rogers.

  9. Lois Thomson

    yes im having trouble seeing my bill

    1. RogersMike

      What happens when you try logging onto Rogers.com? Do you get an error message?

  10. bernadette chretien

    Like to know my blance as am having trouble

    1. RogersPaul

      Hi there, our support team would be happy to help with any account related questions you have. They can be reached on Twitter @RogersHelps or facebook.com/Rogers.

  11. Crystal Gregg

    I forgot my password. Can you please email me

    1. RogersMike

      Please contact our support team on Twitter @RogersHelps or Facebook.com/Rogers – they’ll be able to authenticate you and reset your password for you. :)

  12. Irving Scott Fowler

    Please advise me of my account status and billing due date.

    1. RogersPaul

      Hi Irving, our support team on Twitter @RogersHelps or facebook.com/Rogers is equipped to answer your account related questions. If you do not use either social media site, let me know and I’ll have someone email you. Thanks!

  13. Lucille Shully

    I have not been receiving my online monthly bill to my email.

    Thanks Lucy Shully

    1. RogersPaul

      Hi Lucy, thanks for bringing this to our attention. I recommend connecting with our support team on Twitter @RogersHelps or facebook.com/Rogers. They can confirm that we have the correct information on file and help get you a copy of any missing invoices.

  14. Terry Venables

    I want to know my usage PLEASE !!!

    1. RogersMike

      If you’re unable to check it on Rogers.com, kindly contact our customer service team on Twitter @RogersHelps or Facebook.com/Rogers. They can assist.

  15. Francisco Vallejo

    Notify everymonth my balance

  16. Catherine fraser

    Please advise me of my balance & due date

    1. RogersMike

      You can log into your account on Rogers.com to receive that info! If you’re having issues with that, please contact our customer service team on Twitter @RogersHelps or Facebook.com/Rogers.

  17. Beverly McMullen

    Due date of phone ( pay as you go)

    1. RogersPaul

      Hi Beverly, all account related questions can be best answered by our Pay As You Go team at 1-800-575-9090.

  18. gerard duguay

    pdf of my bill on my email thank you

    1. RogersMike

      We aren’t able to e-mail a pdf of the bill, but you can get a pdf via your account on Rogers.com!

  19. Mahes patel

    Why my roger apps is not coming stay on display.It happen after update

    1. RogersMike

      There’s currently an issue with the app that we’re working on fixing asap. Apologies for the inconvenience!

  20. SUZANNE LILLIE

    MY BILL WAS WAY TOO MUCH THIS TIME – I AM A SENIOR AND I ASKED TO BE SWITCH TO BASIC CABLE AND MY BILL SKY HIGH – AND I RECEIVED A MESSAGE FROM ROGERS THAT MY BALANCE WAS NOT ACCURATE. I AM HOME ONLY A FEW TIMES A MONTH AS I STAY AT MY BOYFRIEND PLACE IN CHELSEA – THIS IS A REDICULOUS BILL TAKING ADVANTAGE OF SENIORS

    1. RogersMike

      Apologies for the inconvenience, Suzanne. Please contact our customer service team on Twitter @RogersHelps or Facebook.com/Rogers and they’ll be able to look into your account.

  21. Sandra

    I have signed up on My Rogers account….When I sign in and I sign my email and password it does not let me get in..I can pull this up on m I pad but can’t get in on my PC…Why???

    1. RogersPaul

      Hi Sandra, thanks for checking in. Do you have to sign in each time on your iPad, or is the password saved there? Have you connected with our support team on Twitter or Facebook to troubleshoot this as of yet?

  22. Syed Khosru

    Some how I delate my bill.Now how I can pay my bill. Can you send me again pl.

    1. RogersPaul

      Hi Syed, was it the email that you deleted? No worries if that’s the case. You can access your bill online at rogers.com/myrogers.

  23. Syed Khosru

    I need my
    Bill. I want to pay.

    1. RogersPaul

      Hi Syed, are you unable to access your bill online? Do you normally pay this way, or through your bank? We’re happy to help.

  24. James Smith

    I am so upset with Rogers and not being able to get answers and getting locked out of my account

    1. RogersPaul

      Hi James, thanks for connecting with us here. When was the last time you were able to access your MyRogers account online? Have you tried chatting with our support team on Twitter @RogersHelps or facebook.com/Rogers? They’re equipped to help get you back online!