Whether it’s bank statements or utility bills, paperless billing is becoming increasingly common. At Rogers, we believe that paperless billing is the way to go for a bunch of reasons. For one, it reduces paper, which saves trees and the environment. You may have seen a bill message related to online billing with your latest Rogers invoice. Let’s have a look at what’s changing:
$2 Paper Invoice Fee
We implemented a paper invoice fee back in August 2011 for new wireless customers or existing wireless customers who made certain changes to their account. We recently reached out to any of our existing wireless customers who haven’t made one of those changes to their account and asked them to make a choice: (i) enroll in online billing for free, or (ii) continue with paper invoices for a monthly fee. Should you decide to continue with paper invoices, you’ll be charged a $2 per month paper invoice fee (plus applicable taxes) starting on your first invoice on or after April 9, 2013.
How do I enroll in online billing?
To switch to online billing, just set up and login to your My Rogers account and select “Enroll in Paperless billing.” For more information, go to www.rogers.com/onlinebilling
Is Online Billing Mandatory?
You always have a choice to enroll in online billing or continue with paper bills. Go to www.rogers.com/contactus to speak with a customer service representative or reach out to us on Twitter via @RogersHelps to discuss your options.
How do I know if online billing is the right option for me?
Only you know if you can do without your paper invoice. Know that by switching to online billing, not only will you be doing your bit for the environment, you’ll also be able to take advantage of other benefits, like:
- Anytime, anywhere online access, 24/7
- Up to 18 months of billing history in one convenient location
- Detailed billing and easily downloadable for further analysis
Why are you making this change?
As a company, we care about the environment and our goal is to reduce as much paper waste as possible. Encouraging customers to make the choice to go paperless is part of our ongoing effort to be more environmentally conscious. In fact, Rogers saved more than 992,000kgs of paper by issuing online versus paper bills in 2012. We’ve also reduced our own internal paper usage by 19 per cent in 2011.
We’ve also made significant enhancements to our online customer portal, and now offer additional tools and resources to help you better manage your bill and accounts online. Remember, you can always download and print your bill through the online portal.
If you’ve already made the switch, do you encourage your friends to go paperless?
Brooke is a new contributor to the Redboard blog. Welcome Brooke!