Your Rogers bill: Let’s go paperless together

Whether it’s bank statements or utility bills, paperless billing is becoming increasingly common. At Rogers, we believe that paperless billing is the way to go for a bunch of reasons. For one, it reduces paper, which saves trees and the environment.  You may have seen a bill message related to online billing with your latest Rogers invoice. Let’s have a look at what’s changing:

 

$2 Paper Invoice Fee

We implemented a paper invoice fee back in August 2011 for new wireless customers or existing wireless customers who made certain changes to their account. We recently reached out to any of our existing wireless customers who haven’t made one of those changes to their account and asked them to make a choice: (i) enroll in online billing for free, or (ii) continue with paper invoices for a monthly fee. Should you decide to continue with paper invoices, you’ll be charged a $2 per month paper invoice fee (plus applicable taxes) starting on your first invoice on or after April 9, 2013.

How do I enroll in online billing?

To switch to online billing, just set up and login to your My Rogers account and select “Enroll in Paperless billing.” For more information, go to www.rogers.com/onlinebilling

Is Online Billing Mandatory?

You always have a choice to enroll in online billing or continue with paper bills. Go to www.rogers.com/contactus  to speak with a customer service representative or reach out to us on Twitter via @RogersHelps to discuss your options.

How do I know if online billing is the right option for me?

Only you know if you can do without your paper invoice. Know that by switching to online billing, not only will you be doing your bit for the environment, you’ll also be able to take advantage of other benefits, like:

  • Anytime, anywhere online access, 24/7
  • Up to 18 months of billing history in one convenient location
  • Detailed billing and easily downloadable for further analysis

Why are you making this change?

As a company, we care about the environment and our goal is to reduce as much paper waste as possible. Encouraging customers to make the choice to go paperless is part of our ongoing effort to be more environmentally conscious. In fact, Rogers saved more than 992,000kgs of paper by issuing online versus paper bills in 2012. We’ve also reduced our own internal paper usage by 19 per cent in 2011.

We’ve also made significant enhancements to our online customer portal, and now offer additional tools and resources to help you better manage your bill and accounts online. Remember, you can always download and print your bill through the online portal.

If you’ve already made the switch, do you encourage your friends to go paperless? 

Brooke is a new contributor to the Redboard blog. Welcome Brooke!

Photo credit: kozumel / Foter.com / CC BY-ND

Leave a Reply

32 comments on “Your Rogers bill: Let’s go paperless together

  1. Chris

    Sadly I already have online billing and my bill just went up $6/month :(

  2. Tom

    If your goal is to reduce paper waste and save trees, are you also planning on eliminating direct mail advertising? Most of this will only end up in a recycle bin anyway. It is a little hypocritical of Rogers to charge people for a paper bill, yet waste so much money on junk mail!

    1. Will

      I agree – 99% of my Rogers direct mail goes straight to the recycle bin for me too. The only reason I got a “Rogers” Digital Adapter is because they called me. An email would have been sufficient and cheaper.

  3. Ron

    Typical Rogers move. Keep paper invoice – we’ll charge you $2. Instead of ‘switch to electronic billing and we’ll reduce your bill by $2′ Now, which one will get positive customer response? Your marketing people missed the boat – again.

    1. Tom

      Your comment is dead on too! Leave it to Rogers!

  4. Cam

    So is my $2 a month going to be used to replace the entire tree that it took for you to print my bill on?

    Shouldn’t you be celebrating your ability to help the environment AND your customers at the same time?

    Ridiculous companies and their rhetorical nonsense…

  5. Kat

    I can ‘accept’ that I can switch to online billing as I have a PC to use and an internet connection – fine then.
    But … can you please explain to me what my parents are supposed to do? They are senior citizens, (long-time Rogers customers by the way), they do not have a PC, no internet connection and do not have any familiarity with typing either. I had to go to great length to try to explain to them that Rogers wants them to PAY to have the bill that tells them what to pay. So is Rogers going to do something for this segment of their customer base that cannot do online billing? It seems not – the Rogers rep I talked to just told me to make an online account ‘on their behalf’. I had to calm myself while trying to tell her that ‘I’d have to print and then mail this bill to them next’. What will you do for this online-restricted customer base?

    1. RogersNicolas

      Hi Kat,

      Thanks for reaching it. I’d advise them to give us a call via the regular customer care number.

    2. Tom

      I have heard this many times – people (including seniors) with no access to a computer. Rogers can afford to send out advertising but want to charge for a bill. The Rogers rep you spoke too tells you to make an account in their name, except only the actual account holder is able to do this. Nicolas tells you to call Rogers, but you already did this, with no satisfaction whatsoever. It sounds to me like many customers will be up a creek without a paddle and Rogers really does not care!

      1. RogersNicolas

        Kat, I’d confirm my comment and advise you to have your parents call Customer Support and have your issue escalated to a supervisor if required.

        Hi Tom, thanks for weighing in! We do care and as our policies evolve, we’re always open to review them based on what everyone’s feedback.

  6. Ron Campbell

    We would like to go paperless. thank you

    1. RogersPaul

      We would be happy to help you with that Ron! Our support team on Twitter @RogersHelps, or facebook.com/Rogers is available 24/7 to process your request.

  7. ron campbell

    Is my billing in paperless

    1. RogersMike

      Did you contact our customer service team, as suggested? We don’t have the necessary tools to complete this request here.

  8. mario correia

    problems getting in to my account

    1. RogersMike

      Are you getting an error message? Kindly contact our support team on Twitter @RogersHelps or Facebook.com/Rogers – they’ll be able to help!

  9. Grant Faiella

    Hi, can you check call / billing history on- line within the current billing month, before the statement is sent to me? For example, can I check my call history from October 1 to the 15th even if my billing period is October 1 st to October 30th.?

    1. RogersMike

      Hi Grant, you can check the total number of minutes that you’ve currently used within the month, but you can’t view detailed calling (ie. numbers you have called) until you get your bill.

  10. Andree Crow

    yes I want to go paperless.
    thank you

    1. RogersPaul

      That’s great! Have you signed up for a MyRogers account before? If not, it’s really easy to do. This link will walk you through the steps: http://roge.rs/1hUeGhe. When registering, an option for paperless billing will present itself. Let me know if you run into any issues.

  11. AJOY K GUHATHAKURTA

    I am totally helpless in getting my current electronic billing statement online. Please help me

    1. RogersPaul

      Hi Ajoy, I’m happy to help you with this. Have you been able to register for your MyRogers account online at rogers.com?

      1. A GUHA THAKURTA

        I am already in on online banking but still couldn’t get connected to my current electronic statement. A very sad state of affairs.

      2. RogersPaul

        You would be able to view your bill when signing into MyRogers, not through your financial institutions online banking service. See this link for steps on how to view your bill: http://roge.rs/1OODDGo. If you have any questions about how to navigate the website, let me know!

  12. John V

    If I go paperless, will an PDF version of my paper bill be emailed to me? If not, why not?

    I personally don’t like having to PULL my billing information from all the different Companies I do business with. What I want is for them to PUSH the billing information to me (either using Canada Post paper mail, or by sending me a PDF version of a paper bill to my email address). That is a must have for me, if I am ever to go paperless.

    1. RogersMike

      You will get an e-mail notification that your bill is available (there is a link within the e-mail that directs you to your bill on Rogers.com). As with most companies, bills are never sent via e-mail and require you to log into the site – it’s much more secure that way.

      1. John V

        Thank you very much for the reply. I am glad that an email reminder is sent out, but I’m not sure the hassle of having to deal with paper is worse then the hassle of having to remember passwords at multiple company billing sites (I’ve never bothered with logging into my BC Hydro, Fortis, Rogers, Telus, Shaw, etc… sites before).

        But, would Roger’s be able to also provide a link in the reminder email that when clicked would automatically download the PDF bill via secure ftp or https, requiring one’s Rogers password to be entered before the download would happen?
        This would be more convenient and would save time then having to surf to Rogers.com, login, and then navigate to download the bill, and then download it.

      2. RogersAndrewNP

        We can provide the feedback for you.

  13. Rosemary Ralph

    I wish to go paperless.
    Thank you.

    Rosemary Ralph.

    1. RogersAndrewNP

      Hey Rosemary, that’s great news. If you follow the steps listed here it will get you all setup. :) http://www.rogers.com/web/support/billing-payment/online-bill/30?setLanguage=en

  14. andree crow

    I have asked more than once to go paperless and still is getting paper bill in the mail. What else can I do for this to happen other than fill up request on line. if this continue I will change provider.
    thank you

    1. RogersPaul

      Hi Andree, our support team on Twitter @RogersHelps or facebook.com/Rogers is best equipped to transition you from a paper invoice, to online through MyRogers. Have you already registered for MyRogers?