Top eight enhancements to our Rogers retail stores
By: calendar iconMay 17th, 2012 a 12:02pm

New Rogers Retail storesJust as technology is changing quickly around us, so are your technology needs. At Rogers, we’re excited to introduce a brand new retail approach to help you get the most of your products and services.

On May 18th, we’re officially launching our new and fully redesigned Rogers store at Yonge and Bloor in Toronto. We will be launching over 20 newly redesigned stores across Canada through 2012 in major markets in Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan.

Here’s a list of the eight most exciting enhancements you can expect to see at our new retail stores:

  1. We’ve transformed the look of our stores. Our completely new, open, and ultra-modern design features interactive displays to best showcase our newest products and services, and tons of seating and activities so you can feel right at home!
  2. We’ve become a one-stop shop. You’ll now have access to the full suite of Rogers products and services in-store, including account activations, hardware upgrades, and many other service transactions.
  3. We’re giving you hands-on experience with our products. We’ve set up new product stations throughout the store, so you can actually try our products and services prior to purchasing them.
  4. We’re changing your service experience. You will now be greeted by a host at the reception table who will determine your needs and set up personalized one-on-one appointments with our experienced customer service representatives.
  5. We’re making you a part of the Rogers community. Our interactive learning sessions and group product demonstrations will take place at our new community table where you can come chat with our seasoned tech experts or share tips with other Rogers customers in-store.
  6. We’re keeping you informed. A new wall calendar lists all our in-store events such as learning sessions, product launch dates, as well as community, sports and entertainment events that you may want to know about, like upcoming Blue Jays games and concerts from your favourite artists.
  7. We’ve made our stores even more comfortable for you. Swing by for a quick coffee, read through the latest magazines, and  enjoy some down time as your kids play with toys and activities available in-store. We also offer free Wi-Fi so you can stay connected while you visit the store.
  8. We’re going to make you want to come back. You can now sign up for complimentary group learning sessions in-store, where you can learn how to use our newest products and services in a friendly and engaging environment. For example, if you’re new to Android, we’ll be hosting Android 101 sessions to help you get the most out of your new device. Have your say by letting us know what types of learning sessions you’d like to see in-store – we tailor these learning sessions according to your needs.

We’ll be posting some pictures and a video from our official launch event soon. Stay tuned!

Have you visited one of our new stores lately? Let us know what you think.

UPDATE (May 18, 2012, 11:30 a.m): We’ve just uploaded an album of pictures from last night’s Rogers retail store launch event on our Google+ page! Check them out here. A video will be coming soon! Stay tuned!

UPDATE (May 18, 2012, 7:24 p.m): Here is the video recap of last night’s official launch of the new Rogers retail store at Yonge and Bloor in Toronto:

Patricia is a regular contributor to RedBoard

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  1. John says: May 18th, 2012 a 3:12pm

    New design looks really nice. Will you be hiring new staff for greeting customers or will existing staff be taking turns to do the door greeting?

  2. Sarah Sherman says: May 21st, 2012 a 7:27pm

    The only time I go into Rogers is for the DVD rentals. The last few times I did that the service was abysmal and I felt like a second class citizen and was left to stand at the end of a long lineup. The staff were far too busy to guide me on where I could find the DVD’s I wanted. Even if I was interested in your products, I would not use Rogers based on the service or lack of service that I received the last time I was there.
    Sarah

    • RogersNicolas says: May 22nd, 2012 a 3:43pm

      Hi Sarah,

      I’m sorry to read about your experience. If there’s anything we can assist you with, please do not hesitate to reach out to us via Twitter (@RogersHelps) or Facebook.

  3. Tricia says: May 21st, 2012 a 8:10pm

    Yes you are modernize your stores but what about customers that come in to rent videos to watch since they don’t have credit cards that allows them not to be able to rent online etc.

  4. Sue says: May 21st, 2012 a 10:01pm

    It’s really unfortunate that you’ve closed all the video rental stores in our area. We don’t really care about your other new, improved stores!

  5. Jason says: May 21st, 2012 a 10:48pm

    In other words, you’re becoming like the Apple store :)

  6. Alex says: May 21st, 2012 a 10:49pm

    This looks amazing! I hope 1 of your stores are going to be in Regina.

  7. Sarah says: May 23rd, 2012 a 12:48pm

    Like so many others, we are also disappointed that Rogers has closed all of their movie rental facilities in Calgary. We only came to Rogers for the movie rentals, and are not interested in the other store upgrades or telephone/cell/etc. offerings. Our family is not interested in renting movies online for many different reasons.

  8. Picard102 says: May 23rd, 2012 a 3:59pm

    Where is the self serve kiosks? That’s the only reason I ever go into a Rogers store.

    • RogersNicolas says: May 24th, 2012 a 2:40pm

      Hi Picard102,

      Thanks for your feedback. We’ll continue to provide self-service areas in our stores.