The @RogersHelps team: #AwesomeSupport now available
By: calendar iconFebruary 1st, 2012 a 9:29am

@rogershelpsIt’s hard to believe that the Rogers Helps team has been answering questions online for over two years. Recently, we’ve added even more help with the addition of a Customer Service and Technical Support team. This team is able to help with anything from billing to technical service questions and they are equipped to answer questions related to literally any Rogers product or service.

How can I get in touch with the @RogersHelps team?

Easy. Just tweet your question to @RogersHelps. Make sure you don’t tweet @Rogers – that’s a nice guy named Glenn but he probably can’t help you.

Once you send us your tweet, a member of the team will respond to your request using their own account. For example, you might hear from @RogersAndrewNP or @RogersRavi. The team is online Monday to Friday 9am-9pm and Saturday, Sunday and Holidays 10am – 5pm EST.

What if I don’t use Twitter?

No problem. There’s other ways you can get help online. The Rogers Community Forums is a great place to look for answers to frequently asked questions. This peer-to-peer forum averages about 50 posts per day, and there’s a great repository of answers for you to search before you need to even post a question. Stay tuned for some great innovations as we prepare for our first ever expert event coming in February.

You can also get in touch with us through e-chat or email. Go to www.rogers.com/support to find out more ways to get in touch and get answers to your questions.

If you’re looking for all of Rogers different social sites, check out our social hub, Social@Rogers, your one-stop source to find and interact with all of our social sites.

Have you been helped by our @RogersHelps team?

Gina is a regular contributor to RedBoard

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  1. Abigail says: February 2nd, 2012 a 11:39am

    This is awesome news… @RogersHelps sounds super great… and fits right in with the new social media culture

    Out of transparency, I’m working at Rogers but this reflects my personal opinion.

  2. Maria says: February 2nd, 2012 a 5:14pm

    I’m very disappointed with your customer service ..seems once I’m locked in for 3yr term no one cares to help me, but I won’t forget when my term is up how I was treated and probably will switch.

  3. Tom says: February 4th, 2012 a 7:12am

    Any kind of support or help from Rogers is hit and miss. Sometimes you get and agent who knows what they are talking about while others simply don’t have a clue! As for social media, I have been on the Facebook page and it is nothing more than a fluff page singing the praises of Rogers!

  4. Dave says: February 8th, 2012 a 9:47am

    I have been tweeting your @RogersHelps team for about 48 hours and they are being extremely unhelpful. I’ve been in contact with @RogersHelps @RogersRODO @RogersMichaelT @RogersRavi and they haven’t helped at all. They stopped tweeting back early in the afternoon on Feb. 7. When can I expect to have my service outage fixed?

    • RogersNicolas says: February 8th, 2012 a 10:02am

      Hi Dave,

      I’m sorry to hear that. There was probably a miscommunication but rest assured that everyone on that team will do its best to assist you.
      Can you please reach me out to me at @RogersNicolas? I’ll look into it.

      Edit: I see that @RogersRODO contacted you yesterday afternoon so that you follow. I guess that they expected you tweet/DM when done. Miscommunication :) Sorry for that, you’ll be contacted shortly.