It’s hard to believe that the Rogers Helps team has been answering questions online for over two years. Recently, we’ve added even more help with the addition of a Customer Service and Technical Support team. This team is able to help with anything from billing to technical service questions and they are equipped to answer questions related to literally any Rogers product or service.
How can I get in touch with the @RogersHelps team?
Easy. Just tweet your question to @RogersHelps. Make sure you don’t tweet @Rogers – that’s a nice guy named Glenn but he probably can’t help you.
Once you send us your tweet, a member of the team will respond to your request using their own account. For example, you might hear from @RogersAndrewNP or @RogersRavi. The team is online Monday to Friday 9am-9pm and Saturday, Sunday and Holidays 10am – 5pm EST.
What if I don’t use Twitter?
No problem. There’s other ways you can get help online. The Rogers Community Forums is a great place to look for answers to frequently asked questions. This peer-to-peer forum averages about 50 posts per day, and there’s a great repository of answers for you to search before you need to even post a question. Stay tuned for some great innovations as we prepare for our first ever expert event coming in February.
You can also get in touch with us through e-chat or email. Go to www.rogers.com/support to find out more ways to get in touch and get answers to your questions.
If you’re looking for all of Rogers different social sites, check out our social hub, Social@Rogers, your one-stop source to find and interact with all of our social sites.
Have you been helped by our @RogersHelps team?
Gina is a regular contributor to RedBoard