114 responses

  1. Alan
    February 24, 2012

    Just wondering.. For enhanced box customers are we still gonna receive the enhanced guide firmware update?

    • RogersNicolas
      February 24, 2012

      Hi Alan,

      The new interactive programming guide is only available on the NextBox HDPVR (Cisco 8642 HDPVR) and NextBox HD Terminal (Cisco 4642 HD digital set-top box).

      [edit] To provide additional info, the enhanced box is the NextBox and you can receive the new interactive programming guide by calling Rogers and requesting that it be put onto your account. There is no charge for this.

      • Andrew
        February 24, 2012

        When do you expect the current Cisco 8642 HDPVR to get the current Interactive Programming guide features or even Remote TV access [This has been outstanding for nearly a year]

      • RogersKaili
        February 29, 2012

        We’re currently working on Remote TV Manager, TV Call Display and GetMoreTV for NextBox. We needed to upgrade the guide software first and all these features and more will be coming soon.

  2. Ryan Waddell
    February 24, 2012

    Oh how I wish Rogers was available in Halton region. Cogeco is SO LAME.

    • Nathalie
      February 24, 2012

      I absolutely agree about this, I am in the Leeds and Grenville Area,

  3. Bern Doyle
    February 24, 2012

    Why are there so many limitations on these services?
    Why only an Ipad or a Samsung tablet? WHy arn’t these apps avaialble across the broad spectrum of Android apps? Why are the devices so expensive? this is NOT new technology — Tivo has had these functions, in HD no less, for 3 years — and at a fraction of the cost. You need to start broadening your scope.

  4. Benjamin
    February 24, 2012

    If I already have a capable PVR like the 8642HD PVR, will it automatically be upgraded to the Interactive TV Guide system? Or do I have to opt in?

  5. mphalpern
    February 24, 2012



    • RogersKaili
      February 29, 2012

      Hey mphalpern-
      I answered you earlier below, but I thought I’d further clarify my response. Basically, on each NextBox PVR you can Record up to 2 programs or watch 1 live TV program and record another at once. You watch live TV (even HD) on all your TVs at once, there is no limitation. For Whole Home PVR, you can have up to 2 NextBox PVRs and up to 8 TVs (connected to NextBox equipment) so you can record up to 4 programs at once, watch recorded programming in up to 8 rooms at once and watch live TV on 8 TVs at once (even HD).

      I hope this the helps clarify!

  6. Allan
    February 24, 2012

    Is the Nextbox 2.0 available for installation if I ordered today, or is it coming soon?

  7. Petraeus Prime
    February 24, 2012

    This is great and all but why are rogers wireless customers not included.

  8. Wammy
    February 24, 2012

    Go ahead and stream away Rogers customers. Let me know how you make out at the end of the month with the potential of a HUGE monthly overages bill.

    What happened to network congestion and concern for the end user experience?

  9. Jag
    February 24, 2012

    Will the tv call display and remote tv manager work “out of the box” as they have not been available on precvious cisco boxes!

  10. Mark
    February 24, 2012

    It mentions ipad or Galaxy tablet for the Live TV. Can I use it on any Android tablet, or do I have to have the Galaxy tablet (I’m hoping not!)?

  11. Todd H
    February 24, 2012

    All we need now is another Tablet promotion and I may actually switch cable from Bell to Rogers. Can not stand the current guide on Rogers but this upgrade sounds promising. Then talk the wife into HDTV in the bedroom and whole home PVR would be amazing.

  12. Mike
    February 24, 2012

    I have te Cisco box and it has yet to be upgraded to the new IPG. Do you know when I will receive it. I was told thy the guide would have been downloaded by the 20th of February

  13. Chris
    February 24, 2012

    If I recently purchased the 8642HD PVR, will I be automatically receiving the HD program guide?

    • irene
      February 27, 2012

      id like to know as well… just paid 500$ for something that wont be compatible now??

      • RogersNicolas
        February 28, 2012

        Hi Irene and Chris,

        I’ll quote Kaili’s answer below: “If you already have the Cisco PVR (model # 8642) and Cisco HD terminal (4642), you do not have to upgrade or exchange your set-tops in order enjoy the NextBox 2.0 experience. Simple call 1.800.Rogers1 and request the new guide and the new software upgrade package will be pushed to all of your Cisco terminals!”

  14. RogersKaili
    February 24, 2012

    Hey Todd,
    Whole home PVR is cool, I like the idea of continuing my show while I move around the house… You mentioned a tablet, thought I’d let you know that our Diamond NextBox 2.0 package comes with a Samsung Galaxy tablet : )

    • Todd H
      February 24, 2012

      I just found that promotion but it is a bit too much for my budget. But the new guide is what will sell me. Also PVR function. With Bell I can record all episodes, new episodes, or weekly timing of the program I like. With my friends current Rogers PVR it seems they can only really do one episode at a time and have to set recordings every day. Looks like this upgrade is more like what I am used to.

      I see these packages include High Speed Internet. I am still on a promotion for my Internet with Rogers (Express Internet). Can I still order nextbox and get a promotion?

      • RogersKaili
        February 29, 2012

        Hey Todd- With the NextBox PVR (and the older Rogers 8300 HD PVR), you can record series and specify whether or not you wish to record new programs only or all . You don’t have to record single programs, but you can also do this if you wish.

  15. Carlos
    February 24, 2012

    So this means I need to go exchange my pvr? I just got it last month. I upgraded from the old explorer 8300 to the new Cisco pvr. Or am I just gonna get a firmware upgrade to take advantage of this feature? I got two more Cisco HD receivers at home as well.

  16. Helen
    February 24, 2012

    I just signed up for the NextBox…however I forget to ask, does the TV watching time on the 3 additional terminals I got use my internet useage…?

  17. brian
    February 24, 2012

    How does the home pvr work? Can I tape one show, watch another. While someone in diff room tapes another and watches something else taped? And a child in another room watch a taped show? In other words what are the limits of the home pvr?


    • RogersKaili
      February 29, 2012

      Hey Brian, I originally replied to you below, but I thought I should further clarify…

      Whole Home PVR service supports up to 2 NextBox PVRs and up to 8 TVs (connected to NextBox PVRs/HD Terminals) so at most you can record up to 4 programs at once (they can all be HD), watch recorded programming in up to 8 rooms at once (HD or SD) and watch live TV on 8 TVs at once (even HD). Currently, you can set a recording on your NextBox PVR, watch (and/or delete it when you’re done watching) from any NextBox connected TV attached to your Whole Home PVR service. You can start watching a recorded program in one room, stop it, then resume watching from the same spot from another NextBox connected TV. And….coming soon, you’ll be able to set a recording from any NextBox connected TV attached to your Whole Home PVR service.

      Hope I was able to provide more info on this!

  18. RogersKaili
    February 24, 2012

    Hi everyone- I wanted to make sure I answered all your questions.. I’ve included a bunch of info here below!

    Hey Allan, it’s available for installation today.

    Hey Jag- the TV call display and remote tv manager does not work on Cisco boxes, (not currently, but it’s in the works!) all other boxes get call display, and the 8300 series works with remote tv manager.

    Hey Andrew- you can get it today by calling in (1.800.Rogers1) and requesting to opt into the new guide. We’re working on remote tv- should be soon!

    Hey Mike- You can get the new guide now, just call to opt in, we made it opt in for the people who wished to stay on with our legacy guide.

    Hi Chris- Yes you will.

    Hey Carlos- If you already have the Cisco PVR (model # 8642) and Cisco HD terminal (4642), you do not have to upgrade or exchange your set-tops in order enjoy the NextBox 2.0 experience. Simple call 1.800.Rogers1 and request the new guide and the new software upgrade package will be pushed to all of your Cisco terminals!

    Hey Helen, watching TV on the additional terminals will not affect your internet usage, it’s not related.

    Hey Todd-There are two options available to you: 1) you can order NextBox TV as a standalone and keep your current internet offer or 2) switch to one of the bundled NextBox 2.0 packages which already include high speed Internet at a discounted rate; in which case you will have to forfeit your current offer discount.

    Hey Brian & MHalpern- with one PVR you can record up to 2 shows while watching a 3rd recording, from any room. With 2 PVRS you can record up to 4 shows while watching another recording, again in any room.

    Hey Benjamin- you’re right, you have to opt in, just call 1.800.Rogers1 to get the new guide.

    Hope I answered everything, happy weekend everyone.

    • Martin
      March 13, 2012


      You need to educate the tech support guys that deal with Nextbox 2.0. I have the service and have 2 HDPVR’s and 2 HD receivers. Only one of the HD receivers can see either of the HDPVR’s. Cabling was done correctly, in fact the installer even came back at HIS cost to confirm everything was fine. I can swap which cable the two HD receivers are plugged into and the issue follows the receiver, hence not a cabling issue.
      Once I called support after numerous reloads, factory resets and various other tests I was informed that you CANNOT have two HDPVR’s in the setup. I explained that I had one HD receiver that can see and playback content from BOTH HDPVR’s, as soon as I said that silence on the phone. Apparently I stumped them. You can even organize your recordings by PVR, if you can only have one why even have that option?
      Installed Whole home PVR on March 5th, I even cancelled Bell TV for this and switched to you. Yet 7 business days later I still only have one working HD receiver.
      Not very impressed, especially when tech support has no idea how to fix, apparently it was sent to engineer’s and I would receive a call within 24 – 48 hours, that was 3 days ago.
      The only bright spot out of this whole scenario for me was the installer knew his stuff, no BS the guy knew his stuff inside and out.
      As a side note, I think it is appalling that you only pay the installers PER JOB, yet make them wait on hold for a CSR to do their back end thing, TWICE for almost an hour each time. That tech is not getting paid for those two hours

      • G
        March 25, 2012

        Hi Martin,

        I have the whole home pvr too. I have 1 PVR and 2 HD boxes. When the tech came he set it up and it worked fine but I added a box since then and the box cannot see my PVR. I have called several times and they’ve reset my boxes etc. still doesn’t work. Did you get all your boxes working? What was the issue?

  19. Omar
    February 25, 2012

    Just called to opt in for the new guide, They had no idea what i was talking about. They said the new firmwares are being pushed out by area and there is nothing they could do

    • Andy
      February 26, 2012


  20. G
    February 25, 2012

    I called as well and they were clueless as to the push to my box. They told me I had to wait.

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