- Get your #baseball cap on! MLB Extra Innings is on free preview until May 5th. ^eo
The evolution of Rogers One Number: introducing exciting new innovations
September 25th, 2012 a 9:08am
Last February, we announced Rogers One Number, a new service exclusively from Rogers that lets you talk, text and send picture messages and video chat with other Rogers One Number users, all from your computer using your existing phone number. Your feedback was positive and several of you told us that Rogers One Number really helped to simplify your life. So what’s next for Rogers One Number? Well, we’re thrilled to tell you that the service now works with your home phone and tablet, and we’re rolling out a solution for small business customers as well.
Get even more from your one Rogers wireless number. With an Internet connection, you can now extend your Rogers wireless number to make or transfer calls using a computer, tablet, and regular phone with an adapter.
- On iPad: With the Rogers One Number app, you can talk on the go, and even video chat with other Rogers One Number users. The app is expected to launch soon for Android tablets as well.
- On Your Regular Phone: With the add-on service, you can connect your regular phone to a telephone adapter and use your wireless number to make calls using the Internet. You’ll enjoy unlimited Canadian long distance and not use your daytime wireless minutes while using your regular phone. The adapter is $24.99, the add-on service is $9.95 per month (plus applicable taxes). Visit your local Rogers retail store to purchase the adapter.
- Check out this video for more information about how you can extend your wireless number to your regular phone.
If you’re a small business customer, we’ll post updates about the business solution on RedBoard Biz closer to launch.
To refresh your memory about the original features of Rogers One Number, check out this video of Miranda chatting with Winston when it first launched.
What do you think is the most useful feature of Rogers One Number?
UPDATE (November 1, 2012, 12:23 p.m): As promised, the Rogers One Number app for Android tablets is now available! Download it right here.
Kaili is a regular contributor to RedBoard
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I’d be happy to pay the $9.95 add-on fee if you gave me the SIP registration credentials instead of the adapter. I don’t want to an analog gateway, I’d like to tie this straight into the Asterisk PBX that handles my home phone service…
OK – so I’m probably a minority…
Well I’ll double that minority with the same setup…
Will the iPad app work using LTE/3G or only over wifi?
Hey Dan, great question, the app will work on either… so you can connect on wifi or on your data plan. If you do download it for your iPad, feel free to come back here to let me know your experience with it. I really like the texting component!
I did try it and am pleasantly surprised that it works with LTE or 3G.
One negative comment is the effect on battery life after I enabled run in background. I expected this to have a minimal effect only receiving the push notification, but it appeared to drain my battery overnight by 40%. Is this expected?
Hey Dan, thanks for getting back to me with your thoughts. The app will use battery when running in the background. This is so that you receive notification of new calls and text messages when the app is running. I did relay your message to our development team about battery usage, appreciate that feedback.
Good news, but Mac app doesn’t work with Mountain Lion OS. Quality control of the App team is bad. Called multiple times and only got run around, installing, re-installing etc. Why corporate clients are not allowed to use this service? I wonder how long CRTC will block Google Voice type VOIP in Canada and protect Rogers! I don’t recall any telecommunication providers to lost money quarter after quarter…. why the protection then?
Thanks for the feedback, I’ll look into this.
I truly appreciate your feedback. Hopefully the app team pushes out a software update soon. Enjoying the iPad app and rated accordingly in app store.
For that matter, integrate it into Notification Centrer on Mountain Lion. That would be very useful and powerful.
Uhh, it worked fine for me… You’re doing something wrong.
Let us know when this application will run on Linux… Thanks!
Hey Rogerskaili any plans for an app for the BlackBerry PlayBook?
Hi Dan,
It’s currently not available for Playbook, but we are always open to new opportunities, so if anything does change I’ll be sure to update you here.
Is it possible to call the regular phone (the one that is connected to the phone adapter) from my Rogers wireless device?
Also, is there a message waiting indicator that shows up on the regular phone when I receive a voicemail, and how can I access voicemail from the regular phone?
Hi Tim, Yes, this is possible. You should dial **01 from your mobile device and it will ring the Rogers One Number Adapter and the Web Phone (if it is running on a computer). If you want to dial your mobile device from the Rogers One Number Adapter then they dial the same code – **01 from the RON Adapter and it will ring the mobile.
To answer your next question, yes, there will be ‘stutter or interrupted’ dial tone on the regular phone (connected to the Rogers One Number Adapter) when there is a new voicemail on the wireless number. To access voicemail from the regular phone, dial *98
Hope this answers your questions
If you buy the adapter, be sure to save your receipt and original packaging. It looks good on paper, but mine didn’t work. The ready light never came on. After 10 days of back-and-forth with various escalations with Rogers tech support, they concluded that the device was defective. But Rogers wouldn’t take it back because I no longer had the receipt or the original packaging. So I wasted $25 trying to be an early adopter. I still like the concept but I’ll wait until its ready for prime time. And next time I’ll keep the box.
When is the iPhone app coming out?
Hi Pedro, there is currently no app similar to the iPad for iPhones.
Is there an Android Tablet app in the works?
Hi Puleen, great question… yes there is! You should expect to see it on Android tablets this fall.
I like the app so far, but It’s too bad there isn’t a quick way to import contacts to the iPad from a non-apple device.
Also, there is no incoming or outgoing MMS capabilities.. Yet :(
KCCO
Hi Charlie,
There is a way to import contacts to the iPad from a non-apple device. We have the Rogers One Number Contacts app. This is available for the iPad on the iTunes store. Just install the RON contacts app on your mobile device and on your Tablet. When they are running, they will synch your contacts between your iPad and Mobile phone. To get the RON Contact app for your mobile phone go to rogers.com/m/1number.
If I’m talking on my phone at home (RON with the adapter) can somebody else use my cell phone at the same time or the line will be busy?
Hi Yury,
Yes, someone else can use your cell phone at the same time, the line will not be busy. One person can talk on the RON Adapter and another person can have a different conversation on the mobile device. This is one of the great benefits of the RON Adapter.
The iPad app is absolutely fantastic. I legitimately feel that someone needs a raise and a promotion. It’s fantastic. Thank you so much!
Why do we have to pay $9.95 a month to use my Rogers Internet that I already pay for? It is the very reason that I refuse to purchase home phone service from Rogers?
I just don’t see the value of buying a $24.99 adapter then paying $9.95 monthly? Currently I have a Bluetooth adapter to my home phones, cost me $10 and all calls from my cell ring my existing home phones without any recurring fee.
I’ve been using one number since Feb a lot, great service, still has a lot of bugs in it though like automatically un-muting my computer when I receive a call. I’ve run into cases where I’m on a conference call on my cell phone (service doesn’t run great on wireless connection, this is a wireless problem and not a OneNumber problem) and I get another call coming in. Rogers OneNumber will un-mute my computer and blare the ringing sound through my speakers. Very disruptive. Even with this however I still constantly use it as things like 1800 calls to developer relations with PayPal and FedEx have cost me $50 in the past.
I was excited to see that you’ve created an adapter but then I saw that there is a monthly fee of 10$… What is it that Rogers is doing differently with this setup compared to the desktop applications, which are free to use?
Hey Matthew. The adapter and monthly add-on service allows our customers to extend their wireless number to their regular phone with the additional benefits of unlimited Canadian long distance, while not impacting their wireless daytime minutes.
Great to hear that the service is that helpful to you! That was our goal :)
The Rogers one number service itself is a great concept, and I hope Rogers continues to move forward with features and improvements. However, the web browser application of this is seriously broken. I can make calls no problem, but the txt functionality is truly broken. Any txt chats over 20 entries refuse to delete, and I get constant errors when trying to send and receive txts. Recently, after a rogers outage, the one number app refused to connect to rogers and I was unable to make calls for two weeks. Tech support refused to believe it was a rogers problem, even when i plugged a new computer without a firewall directly into the rogers router.
It might seem like a little inconvenience, but I have had to rely on this service as I moved into a Rogers dead zone, and my cell phone barely works at this location, while other cells from other carriers work fine.
So again, Rogers One Number is a great idea, and in theory it should be great. In practice however, it’s been a love/hate relationship.
The one thing the one number is the ability to filter specific incoming numbers to ring various places. That would make it a perfect addition for me, right now it’s just not quite what I need.
I live in a condo, and having the ability to have the front door ring both mine and my wife’s phone would be perfect, but have the rest of the calls continue as normal to their respective numbers.
If i use Rogers One Number App on iPad for text messaging and receiving and calling people, is that free CANADA Wide? or it uses my minutes?
That’s correct Gurpreen, as long as you’re connected to WiFi.
Any dates set for the android tablet app? Hopefully it will work with mine.
The telephone adapter is awesome!
At least, that’s what I would be saying if I could actually find one. Weeks and weeks have gone by, and I’m not able to find it anywhere. Rogers Plus stores (hard to find!) keep telling me they were recalled for a firmware update. Can I get the SIP info and get my own adapter and still pay the $10 a month fee to have a real phone to use? I can’t get Rogers service in my apartment so I’m totally unable to buzz people in to my building reliably.
Hi,
I am the primary accouint holder for a family plan that has 3 wireless numbers. I want to set up one of those wireless numbers to use RON. I already tried to do that through the set up page but it didn’t seem that the number was set up. When I try to re-register the same number it tells me that that number is already registered. Yet, when I try to log in using the credentials to use RON, I am told that that account does not exists.
Hi,
Sorry to hear about that. Can you please reach out to our Customer Care team via Twitter @RogersHelps, Live Chat or over the phone (1-877-856-9554 / 6AM – 12 PM (EST), 7 days a week)?