Rogers increases internet speeds to provide you with our fastest connections to date

Rogers Internet speedsWe’re passionate about speed here at Rogers. Not just quick and speedy internet; we love blazing fast speeds. That’s why we’ve increased most of our home broadband internet speeds- again! We recently announced that our  Ultimate internet tier doubled in speed from up to 75 Mbps to up to 150 Mbps, and is expected to be available to a majority of customers by the end of the year. And, starting November 7th, we’re increasing speeds for Extreme Plus, Extreme and Express customers in Ontario with a DOCSIS 3.0 modem– so you can take advantage of our fastest internet speeds yet! This isn’t the first time we’ve ramped up the speed. In fact, our most popular tier, Express, has had a speed increase of 150 per cent since mid 2011.

Did you know that Canadians spend more time online than any other country in the world? And as we approach the holidays, we’re set to get even more connected as many of us may be putting a tablet, gaming console or PC on their wish list. Our internet speeds will get all your gadgets operating at peak performance.

What does speed mean to you? How many songs or movies can I download with the new Ultimate?

With download speeds of up to 150 Mbps and a monthly data allowance of 250 GB- you can expect to:

  • Download a song in about one second. Download an SD movie in about 37 seconds
  • Customers can download up to 120 HD (2GB) movies, watch 760 hours of HD video or download 64K (4MB) songs, per month

Starting November 7, 2012 Rogers will begin automatically upgrading Express, Extreme and Extreme Plus internet tiers for customers with DOCSIS 3.0 modems. If you have a DOCSIS 2.0 modem, head into your local Rogers retail location and upgrade to a DOCSIS 3.0 modem and service plan to take advantage of the new speeds.

What you can expect:

  • Extreme Plus: download speeds will increase from up to 32 Mbps to up to 45 Mbps
  • Extreme: download speeds will increase from up to 28 Mbps to up to 35 Mbps
  • Express: download speeds will increase from up to 18 Mbps to up to 25 Mbps

As a film junkie, a faster internet experience is great for my home movie marathons on Rogers Anyplace TV. What does a faster internet experience mean for you?

Kaili is a regular contributor to RedBoard

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  1. The docsis 3 modem is an issue. Many of us already have wifi routers, and don’t want or need one built in to the modem. And don’t want to pay yhe extra for the built in router. Either Rogers needs to supply a decent docsis 3 modem without a router at the same cost as current modems, or let us buy and use our own docsis 3 modems.

    • I have been saying the same thing for the past 2 years, but Rogers will not listen. They continue to supply these gateways and continue to receive complaints.

    • Yeah. Rogers. I am going to stick with my old non WIFI router even if I don’t realize these new speeds. Don’t want to pay extra for a built in WIFI router that I clearly don’t need.

  2. Scott Johnston says: November 6th, 2012 a 9:45am

    Is it necessary to upgrade to Docsis 3 from Docsis 2 knowing that Docsis 2 and 3 both have the same base speed on a single channel of up to 42.88Mbit/s? Is Rogers provisioning more than one channel on Docsis 3 for speeds under 42.88Mbit/s, namely Extreme @ 35Mbit/s and Express @ 25Mbit/s which both fall under both Docsis 1.x and Docsis 2 standards. Is Rogers looking to force sales/rentals for Docsis 3 just for profit? Also, rumor has it that Rogers will no longer activate a self purchased Doscis 3 modem that are readily available for sale. Is that true as well to force people to by solely from Rogers?

    I and many others would like to know the answers to these questions.

  3. I currently have a purchased docsis 2 modem. Can I go and buy a docsis 3 modem (not from rogers) and have this work? Or do I HAVE to use the Rogers docsis 3 modems??

    • You have to use the Rogers D3 modems Dan. They will not provision 3rd party modems, despite the fact you will find ones out there that would be an improvement over what is offered by Rogers.

  4. Are we going to see an increase in the bandwidtch CAP as well? I have HSI express with a Docsis 3.0. Is it going to stay at 80 gb?

  5. Simon Tonekham says: November 7th, 2012 a 11:46am

    I currently use my Motorola Surfboard modem that I had for 5 years. I use that modem along with my own router (which is the Linksys E2500 router).

    I wonder if the new wi-fi modem will be an improvement to one of the “controversial” models that Rogers once offered and supported..?

    • None of the D3 gateway (wifi) modems will be an improvement over your Linksys E2500. If you get a D3 modem, no matter what model, be prepared to have it placed in bridge mode and to use your own router. This is why so many of us want to see a stand alone D3 modem. Come on Rogers – just think of the customers who will convert if you offer us what we want!

  6. Rob McDougall says: November 7th, 2012 a 12:57pm

    Here’s we go again. There were lots of comments last year (http://redboard.rogers.com/2011/rogers-meets-changing-customer-needs-with-new-hi-speed-internet-tiers/#comments) about having a standalone docsis 3.0 modem option. It’s over a year later, and still no option. Despite the large number of people who prefer this option, Rogers has made no progress on this in over a year.

    I’m very disappointed and will not be upgrading to docsis 3.0 until I have an option where I’m not paying for functionality I will not use.

  7. $71.99 – 45 Mbps – 150 GB

    $51.99 – 30 Mbps – 500 GB

    Call me crazy but this is a rip off. These are the new for NB.

    • I just called in and downgraded to Extreme. It is a much better deal with the 500GB cap and 10 Mbps upload speed. Especially since my 50% promotion remains intact.

  8. So when are the new ultimate speeds gonna be available everywhere?

  9. It would be nice to know what speed increase if any customer’s on the DOCSIS 2 modem would be seeing.
    If there is an increase on the DOCSIS 3 modem, there has to be an increase on the DOCSIS 2.
    Please advise

  10. Thanks for the extra speed Rogers, I can now use up my monthly data cap in 7.5 hours, a new record!

  11. Pay no attention to the caps. Look at our speed!

    What good is a Rogers Ferrari if we can’t take it out of the driveway?

    Disgusting. It’s why I’m leaving Rogers for a TPIA.

  12. Do I have to exchange my DOCSIS 2.0 modem for a DOCSIS 3.0 modem to get the increase in download and uploads speeds? And do I have to pay anything extra?

    • Rogers Hi-Speed Internet customers on DOCSIS 3.0 capable Express, Extreme, and Extreme Plus service plans will receive the faster download and upload speeds at no extra cost.

      • Jason,
        You will have to pay extra. You’ll have to replace your DOCSIS 2 modem with a DOCSIS 3 gateway, and Rogers charges extra for that.

  13. Why does Rogers offer more reasonable caps in other provinces but not in Ontario? Why is there a 500Gb option in New Brunswick?

    If it’s all about paying for what you use, what makes NB different?

    Rogers… you keep holding on to caps as a means of keeping us away from streaming media, but it’s going to bite you in the end.

  14. I will wait till Rogers provides a stand alone DOCSIS 3.0 modem. I have been patient.

  15. When will these speed increases be in place/completed? I’m an Express customer and still seeing 0.5Mb upload!

  16. Any news about when the upgrades will be completed? The article only mentions they will start to upgrade the speeds on Nov 7th. When can everyone expect to see the upgrade?

    P.S. North York here

    • By Dec 1 many Rogers Hi-Speed Internet customers on DOCSIS 3.0 capable Express, Extreme, and Extreme Plus service plans will be automatically upgraded to faster download and upload speeds.

      • So Chris, when are we going to be provided by Rogers with a decent D3 modem? Or is something you do not wish to address?

  17. My Rogers internet service has been terrible since this so-called upgrade – slowed to a snail’s pace. I can’t comprehend why something packaged as an improvement would actually slow down my internet service. I’ve resorted to going to Starbucks for wi-fi. And I have no desire to wait on the phone for an hour for customer service. This may be the last straw that encourages me to finally cut my ties with Rogers for good. Perhaps the $77.96 I pay for internet would be better spent elsewhere.

  18. I spoke with Raj in Rogers Customer Retentions this afternoon. When questioned specifically on the topic, she stated that Rogers WILL activate a customer-owned DOCSIS 3 modem. I asked her for the list of compatible or known-approved modems so that I wouldn’t make the mistake of purchasing something that was not approved. She put me on hold briefly while she consulted with someone in technical support. When she returned, she advised that D3 modems from Cisco, Hitron and SMC were compatible and type-approved. Unfortunately, she was unable to give me specific model numbers. (in theory, any D3 certified modem should be compatible – that’s the whole point of the DOCSIS standards created and validated by CableLabs for the industry).

    In any event, I reiterated with Raj that if I procured my own D3 modem (from Cisco, Hitron or SMC), Rogers would activate it on their network. “Yes” was her reply.

  19. quicker download and upload speeds just means possibly going over the already super stingy monthly usage allowances faster

    these increases in upload and dowload speeds are useless if no increase in monthly usage allowances also

    NO REASON to celebrate here, without increased monthly usage allowances also , you will just go over your cap quicker

    do you all honestly think rogers is raising the upload and download speeds to be nice to all us good customers? you’ll just go through your monthly usage allowances quicker and pay rogers what you go over each month and this is exactly what rogers hopes happens.

  20. Hello I am in Ontario and I have the Cisco DOCSIS 3.0 modem. I have not noticed these changes yet. I ran a test on speedtest.net and my download is speed is about 18MBPS and my upload is 0.26mbps. I have the express package. When will these changes take place.

    • Hi Amrit,

      For the Express package and as described in the post, download speeds will increase from up to 18 Mbps to up to 25 Mbps. Depending on the results of your previous speedtest, you might want to contact Customer Care so that they look into it via Twitter @RogersHelps, Facebook or over the phone.

      • why dont you answer comments about increasing bandwidth?

        i have been a loyal and promptly paying rogers customer for years

        i cannot believe you treat your good and loyal customers this way

        add me to the list that will be cancelling my internet services and going elsewhere

        i cancelled my home phone last month , might as well do the internet this month

        what you dont realize rogers is that there are tons of cheaper options out there now

        meet us in the middle if you want to keep us all or we one by one will all be going bye bye all over rogers greed

        • Hi Mike,

          Sorry to hear that you feel that way.
          We don’t have any info to share on that end but we’re always open to review our offering.