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Rogers increases internet speeds to provide you with our fastest connections to date
November 5th, 2012 a 10:16am
We’re passionate about speed here at Rogers. Not just quick and speedy internet; we love blazing fast speeds. That’s why we’ve increased most of our home broadband internet speeds- again! We recently announced that our Ultimate internet tier doubled in speed from up to 75 Mbps to up to 150 Mbps, and is expected to be available to a majority of customers by the end of the year. And, starting November 7th, we’re increasing speeds for Extreme Plus, Extreme and Express customers in Ontario with a DOCSIS 3.0 modem– so you can take advantage of our fastest internet speeds yet! This isn’t the first time we’ve ramped up the speed. In fact, our most popular tier, Express, has had a speed increase of 150 per cent since mid 2011.
Did you know that Canadians spend more time online than any other country in the world? And as we approach the holidays, we’re set to get even more connected as many of us may be putting a tablet, gaming console or PC on their wish list. Our internet speeds will get all your gadgets operating at peak performance.
What does speed mean to you? How many songs or movies can I download with the new Ultimate?
With download speeds of up to 150 Mbps and a monthly data allowance of 250 GB- you can expect to:
- Download a song in about one second. Download an SD movie in about 37 seconds
- Customers can download up to 120 HD (2GB) movies, watch 760 hours of HD video or download 64K (4MB) songs, per month
Starting November 7, 2012 Rogers will begin automatically upgrading Express, Extreme and Extreme Plus internet tiers for customers with DOCSIS 3.0 modems. If you have a DOCSIS 2.0 modem, head into your local Rogers retail location and upgrade to a DOCSIS 3.0 modem and service plan to take advantage of the new speeds.
What you can expect:
- Extreme Plus: download speeds will increase from up to 32 Mbps to up to 45 Mbps
- Extreme: download speeds will increase from up to 28 Mbps to up to 35 Mbps
- Express: download speeds will increase from up to 18 Mbps to up to 25 Mbps
As a film junkie, a faster internet experience is great for my home movie marathons on Rogers Anyplace TV. What does a faster internet experience mean for you?
Kaili is a regular contributor to RedBoard
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It this really an increase, since the price went up about $22 a month at the same time the speed increase was available? More like a new tier.
And please consider increasing the bandwidth caps. With a family all using the Internet, even 250GB gets used up before the month ends, and I find myself limiting use because of it.
My download speeds are fine, what I want are UPLOAD speeds from this decade! Bell has plans that offer 10MBps upload speeds, almost every other first world country has broadband plans available with at least 5MBps upload and yet Rogers customers are still stuck on 1MBps which was low 5 years ago. I am trying to do live streaming and YouTube content and have to do the streaming at my office where we have a fibre connection because Rogers still can’t enter this decade when it comes to upload speeds. Get your act together! Faster download speeds when you have lower caps than you did a decade ago are meaningless. Give me 5-10MBps upload soon or you’re going to lose my business to VDSL. If Bell can do it, you have no excuse.
Hi there, in addition to the increasing the download speeds for Express, Extreme, and Extreme Plus tiers with Docsis 3.0 capabilities, the upload speeds are increasing too, I’ve included the upload speed increases here for your reference.
Express – from up to 512Kbps to up to 2Mbps
Extreme – from up to 1Mbps to up to 3Mbps
Extreme Plus – from up to 1Mbps to up to 4Mbps
Wow! Thanks Kaili. That is some good news!
Question: Does the DOCSIS 3.0 modem come with a built in WIFI router? If so, isn’t that an extra charge vs a modem without the built in WIFI router?
Thanks,
Sanj
Yes it is a wifi router – however it does cost $7 a month
Unfortunately the D3 routers currently provided need to be put into bridge mode with your own router hooked up to work properly. The built in wifi suffers from both poor range and dropped connections.
Good question Sanj-, as Stephen mentioned below as well, our Docsis 3.0 home networking modems are a 2 in 1 device with modem and built-in Wifi router : )
Fast speed is one thing, but you still have caps on how much people can download. In New Brunswick we can get a Fibre OP connection with no caps.
If I currently have a DOCSIS 2.0 modem and upgrade to a DOCSIS 3.0 modem how much is the increase in the modem rental charge?
Hi Yasin,
Our Docsis 3.0 home networking modems are 2 in 1 device with modem and built-in Wi-Fi router. We have several models, depending on your current Docsis 2.0 modem model and rental fee, the difference would most likely range from $1.50 to $4.00 more per month. Hope this helps answer your question.
Hi,
What if I have purchased my modem? Do I need to purchase a Docsis 3.0 modem to take advantage of this?
Thanks.
Thanks Rogers but what about Upload speed? I’m an Express customer and still stuck on the awful 512k upload. I work from home a lot and do a fair bit of uploading, so I would love to see an increase in upload to at least 1Mb. Moving to a more expensive tier that includes a faster upload is not feasible since well…it just doesn’t make any sense for me to pay that much more for additional download speed and an increased cap that I’ll never use. Please please please increase the upload speed for your customers on the lower tier packages. Your competitors are already offering much faster upload speeds.
Hi Paul, Thanks for the comment. Good news, the upload speeds are increasing too. You mentioned you’re an Express customer, upload speeds are being re-sped from up to 512Kbps to up to 2Mbps. : )
Oh excellent news! Thanks Kaili!
Means I will blow through my 120GB even faster… :P
I am happy for the speed increase, now just bump the bandwidth to 300GB :) Or offer unlimited between certain hours.
Thank you for the feedback Chris!
No thank you! Our feedback does nothing! We have asked for more bandwith for years and all we get is increase in speed so we can go over even faster and charge us even more for going over ($100)!!! Like seriously $100 for going over???? ARE YOU OUT OF YOUR MINDS!
Your prices,speeds and data caps are ridiculous and you guys should be ashamed of yourselves.
http://newamerica.net/publications/policy/the_cost_of_connectivity
Sure there is lot to compare out there …but com-on now ROGERS be very practical about the internet caps…. we r living in 2013 and I am sure ur big execs realize that in today”s day and age every little device in your household is connected to internet ..smallest example would be ur smart home thermostat light switches,camera, tablets,cell phones,computers dvd,smart TV”s and gazzilion other things…So u think meager 80 gb-120 gb caps are sufficient in today’s busy households???? Not exactly..At least you can do for all consumers including me is to up the cap to a respectable 300GB and upwards…U have kept ur caps so low for longest time and over the period seen a meager 10-20 GB cap increase is like milking the cash cow consumers….And please spare me “thanks for ur feedback” and instead feedback ur exec team who can make such decision…Rogers u can be 1st doin this change as well….
I have a SMCD3GN is that ok? I have ultimate now/
I would be willing to upgrade to a DOCSIS 3.0 modem, but only when you provide a decent one. Your current line-up of D3 modems, to put it mildly, is not very good. When will you provide a decent stand alone D3 modem?
Sorry to hear that, Tom. As you know, we wouldn’t comment on the potential release of a product but we’d definitely let everyone know of our latest news.
Sure Rogers loves speedy internet. But the customers love unlimited internet more.
As much as I dislike Rogers for capping the interwebz, you got to give the redboard some credit. Sure they moderate the comments but they don’t block all the negative comments. Most of the comments here are always negative and they can easily reject whatever they don’t like.
You know what would really set Rogers apart from the competition?…if customers of both Rogers High Speed Internet AND Rogers Wireless could pool the data cap to be used by both services – e.g. 80GB/month as a shareable data plan to be used for Internet and Wireless!…pay one fee for the plan and use the data however I want with whatever “Internet-based” Rogers device I own! Now THAT would be awesome…unfortunately pigs would have to fly before that would even be considered let alone implemented ;)
I also agree that their caps are ridiculous, the whole reason I left them was because of the high price \ low caps.. Good to see their upload speeds are finally increasing though, that is always a welcome upgrade..
I come and visit this website once in a while, and every time Rogers announces faster speeds, posters come on here and ask about other things such as faster upload speeds, and more monthly bandwith.
It seems as though Rogers is just doing what they want, and not keeping in mind what us customers want.
If you can offer higher speeds, it means your network can support it. If it can support higher speeds, you can support giving us more bandwith. You CHOOSE not to offer more bandwith because it’s more profitable to have people go over and incur fees. I’ve posted numerous times asking about higher bandwith, and my feedback goes nowhere. BANDWITH, BANDWITH, BANDWITH!!!!!!
Rogers is doing only what their shareholders want. The bean counters bow to them, and only them. That’s business. The poor customer no longer matter in this day and age.
Will those with the higher upload speeds (7 Mbps for Extreme Plus) get the new download speed and still keep their 7Mbps for their upload speed?
I own my modem, a Motorola SB5101N DOCSIS 2.0 that is capable of up to Mbps. I’m on Express so will I see my speeds go up automatically or do I have to phone up and request it?
Also, I’m supposed to have 80GB of bandwidth but my plan says I only have 60GB. Why is it not as advertised?
Edit: I own my modem, a Motorola SB5101N DOCSIS 2.0 that is capable of up to 51 Mbps.
When I spoke to them about my current docsis 2 modem they said I would not get the 80gb and faster speeds until I upgrade to the docsis 3 modem
Is the upload speed for the “OLD” ultimate tier increasing as well? I would like to assume that it will be if the Extreme Plus is going up to 4Mbps
I REALLY would like a response to this from anyone in the ‘know .
Cool story guys, so does this mean you will stop adding splitters to my line murdering my signal to noise ratio and make my internet actually usable for more then a month without me needing to call support to remove the splitters, only to have you come put them all back again when my neighbours complain about the same problem??
Better news would be that your current customers are going to have proper working lines, with signal quality within spec, rather then attempting to shove faster speeds down a rusty pipe…
Will these increases be given to people from New Brunswick as well?