Revolutionize your relationships: Introducing Rogers One Number

Introducing Rogers One Number. This new service exclusively from Rogers lets you talk, text and send picture messages, and video chat with other Rogers One Number users, all from your computer using your existing phone number. By using Rogers One Number, all calls to Canadian numbers, video chats with other Rogers One Number users and outgoing wireless text messages are free.

How might you use it, you ask? Well, if you’re like me and you’re always on the go, family and friends can now call your number – the same one they’ve always used – and rather than leave a voicemail (again!) you can have it ring on your computer or up to five phones of your choice so you’re always reachable when you want to be. Or, if you spend a lot of time calling that special someone, you can switch the talking onto a computer with Rogers One Number and you’ll no longer use up your daytime mobile minutes. And, if you want to take it a step further and stare into each other’s eyes, you can seamlessly turn the call into a video chat with the click of a button.

To really understand how it works, you have to see it in action. So to help me do just that, I recently sat down tech expert Winston Sih, to give you the details. Check it out:

http://www.youtube.com/watch?v=J1K6ieXWttI

Rogers One Number is available for free to eligible Rogers wireless customers, so there’s really no reason why you shouldn’t head over to www.rogersonenumber.ca and sign up right now. Once you’ve given it a try, let us know what you think by leaving us a comment.

How will you be using Rogers One Number?

Miranda is a regular contributor to RedBoard

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  1. Alex Sebenski says: February 7th, 2012 a 9:15am

    Servers overloaded? Not getting a PIN number and it’s telling me my PIN is invalid before I even enter one.

    Your current PIN is no longer valid and no more resend attempts are allowed. Please contact 1-877-856-9554 for assistance.

    • RogersNicolas says: February 7th, 2012 a 5:52pm

      Hi Alex,
      The announcement certainly brought many people to register but I haven’t heard anything about an server issue.
      I checked and it seems to be working fine.

  2. Seems interesting. I was prompted to download 2 mobile apps, then told that my device (Galaxy S Captivate) isn’t supported. Are there android apps as of yet, or any plans for them?

    • RogersNicolas says: February 8th, 2012 a 10:14am

      Here’s the list of compatible devices/OS:
      https://www.rogersonenumber.ca/help/article/RON_Compatible_Devices

      More will be added soon!

      • Imagine Engine says: February 9th, 2012 a 11:54am

        Is Rogers developing an app to allow VoIP calls over data and WIFI on the iPad? Will this include video and if so will it allow group conference calls?

        • RogersNicolas says: February 9th, 2012 a 1:03pm

          At this time the feature is not available. We can’t comment on future plans, but as soon as we have something to announce, we’ll keep everyone posted.

        • Its called voip for a reason, get a voip number from someone like voip.ms and use a softphone app on your ipad/iphone, like Bria…

      • The apps are not available on the andoird market if you are running Ice Cream Sandwich. It’s sad that you don’t even support your latest flagship device, the Galaxy Nexus.

        • Andrew Malcolmson says: February 16th, 2012 a 10:39am

          You don’t get these from the Market. You login at rogersonenumber.ca, go to Settings, Mobile Downloads, & click on the button to send a SMS to the phone with a link. The link takes you to a web page (not an app) where you can manage the One Number calling features (the same ones you see under Settings at the one number site). This works on my Galaxy Nexus.

    • That’s strange, I have a Captivate and got it up and running without any warnings!
      Perhaps the Android version has anything to do with it? I’m running Rogers’ 2.3 Gingerbread.

  3. Can you please be more specific as to what exactly this means:

    “Registering for Rogers One Number™ will disable your traditional Call Manager™ and call forwarding wireless service along with any applicable fees. Youll now have access to enhanced call management through the “Reach Me Rules”, including call forwarding.”

    Thanks!

    • RogersNicolas says: February 7th, 2012 a 5:48pm

      Hi miam,

      When you sign up for Rogers One Number, you will lose the ability to forward calls in the traditional manner from your Wireless Phone and you will lose the ability to use wireless Call Manager™, and these services will be automatically disabled, along with any applicable fees for those services.

    • It meant that if you are paying for a feature called “Call Manager” to manage calls (forward specific calls, block callers, etc) it will be disabled and you will no longer need to pay for it, because Rogers One Number provides the same functions, for FREE.

  4. In the Terms & Conditions it talks about “Rogers One Number Equipment” (Section b) including either VOIP phones or ATA’s as permissible devices.

    Could you please elaborate on what that means and whether there is an additional cost for using a device like that? And if it does require an additional cost why the penalty for using dedicated hardware instead of a computer?

    • RogersNicolas says: February 7th, 2012 a 7:39pm

      Hi Clint,

      In order to use a multiple-handset Voice over Internet Protocol (VoIP) telephone (“IP Phone”) and/or an integrated access device (“Telephone Adapter”), you will be required to add the Rogers One Number Phone Add-on to your account for a monthly fee. It’s definitely not a penalty but, as mentioned, it requires an add-on to work.

      • Can I supply my own device or ATA or am I required to get one from Rogers?

        • RogersNicolas says: February 8th, 2012 a 2:36pm

          Regarding this topic, we will add features and functionality over time. Details will be released later.

      • I don’t see anywhere on the rogers account portal which lets me pick this as an option.

        I would also disagree that it isn’t a penalty since it is free if one uses a computer but not if one uses something that is not a computer.

        Either way the customer is still a post-paid one so I don’t see why the VOIP phone option is discriminated and thus charged a penalty.

      • “Add-on to your account for a monthly fee”

        Sounds like a penalty to me – what are the details? There is nothing indicating this in the Terms & Conditions text

  5. Can someone give a detailed rundown of exactly what this service offers, what the fine print is, how it affects current services, etc.? Something beyond the marketing talking points.

  6. is there going to be mobile apps for android and windows phone devices? Says there is no app for my nexus one.

  7. when we use the Ring My Number and I answer from my landline, how is the airtime charged?

  8. I’m very pleased with this new service and feel it’s unique in its implementation.
    That being said, I was quite let down when I saw that the Mac app doesn’t really exist as an app per se but is just a link to open the website. Am I doing something wrong?

    I downloaded the app and it was a good 14MB long so I assumed it was a local app which logs into the network and would allow me to text through a native Mac app that runs like any other application open. I really hope this is possible!

    Regardless, it’s a strong step in the right direction and I welcome it over having to text people from work using my phone which is both time consuming and inconvenient. Getting things done quicker is always preferred! :)

    • Note: the windows app is the same. All the app does is provide an interface for the actual phone services. Without it installed, you can still text from the website (as far as I can tell) – you just can’t receive/make calls from the website.

      • I suppose, but it’s clunky in implementation. It would make sense if it were an integrated solution on the desktop of the client. As it is, it’s a good first start and I don’t fault them for having some initial hiccups, but I hope over time this unification would occur. A lot better than launching a website each time. It would be akin to Skype having to launch a website each time you do want to make calls and messages.

        • Oh, I totally agree. I actually would have preferred an entirely web-based solution, so that I can use it on my tablet as well. The problem with having a fully app-based solution is that you have to write an app for every platform (Windows/Mac/Linux). Keeping the bulk of the app web-based means that all they have to write on the platform-dependent side is the actual voip/phone client.

          For what it’s worth, they actually beta tested a fully integrated app with no web component, before the web side of things came out. It was worse than the current implementation, IMO.

          • Ryan I see your point indeed.

            On the other hand, while I understand Linux users would like to see some love, I think it makes little business sense to expect them to have a Linux implementation.

            At the same time the implementation would be even more clunky and unlikely to garner usage if it were web-based only. Asking users to always launch their browser to a web page to make sure the service is on is a huge faux-pas if it’s an application and not just a browsing/information website.
            I do however sympathize with your tablet request. I do hope they can issue something that caters to it! Tablets are, after all, computers and as such should have an implementation that’s more app-based (or web-based for you). Though it does make it a problem if people thought the apps are also cross-compatible with their phones using the same OS, especially if Rogers does not want the customer base to use an app to make calls for free.

  9. Hi Rogers,
    None of your Rogers One Number registration, or profile setting, pages will accept a hyphenated email (i.e. debug@payme-todebug.com). There are many people who have hyphenated emails so you should fix this.

    Your welcome.

    PS. I emailed support (and sent a screenshot), but they said something about it only working with Gmail and Yahoo, but that is not this problem. I can register with an email like: debug@payme.com, but not if I add a hyphen.

    • RogersNicolas says: February 7th, 2012 a 9:43pm

      Hi Noah,

      Our services are always open to evolve but at the moment, we’re only supporting Gmail and Yahoo!

  10. Are there any plans to release a Linux version of the client, or to support Ice Cream Sandwich? I’m on Ubuntu 11.10 on the desktop, and ICS on the phone, and I’d love to fully use this service!

  11. I played around with the service s bit last night and think it’s a great value add for Rogers customers. I hope that the future of this service allows for video communication with non-Rogers network clients like Skype, Tango, and devices on other carriers.

    I was curious if there are any timelines on extending support for the mobile apps to other mobile O/S? Specifically, I’m on Windows Phone. Haven’t tried installing on Android or Blackberry yet, but from what I’ve been able to gather its iPhone or bust when it comes to address book sync.

    Thanks and keep up the good work Rogers!

  12. There is an app, because it runs in the background, monitoring for calls, texts, etc (you can see it in the bottom left corner of your PC)… but the actual interface does appear to be a webpage.

    If everything could be done in an app, it would be nice, because the web page takes a few seconds to load. Really enjoying the service so far.

    • RogersNicolas says: February 8th, 2012 a 10:07am

      Thanks for the comment, Andy. Even if the service is out of beta, we’re still craving for feedback!
      Glad you like it!

    • That was pretty much my comment as well. Hope it can be turned into an app and allow us to avoid the web interface.

  13. Hi, is this available in Manitoba? I keep trying to register my phone number, but an error always comes up and says either:
    1. You do no have a Rogers post-paid account
    2. You have a Rogers business account
    3. You may already have registered for this service. If so, please sign in.
    4. You have one of the following Rogers features that is incompatible with the service: Alternate Line Service (ALS); Rogers Home Phone Common Voicemail; DataCom; Wireless Priority Service. Go to http://www.Rogers.com to review your account or call 1-888-ROGERS1 to have the feature removed and try again.
    5. Due to technical limitations this service is not supported in your area code.

    I am a post paid customer (recently signed a 3 year contract). I am NOT a business customer. I have not signed up yet. I don’t have any additional Rogers features. Lastly, I live in Manitoba.

    Thanks

    • RogersNicolas says: February 8th, 2012 a 4:58pm

      Hi Dennis,

      It’ll be rolled out very soon for Manitoba. Sorry for the wait!

    • It’s working in Manitoba now :)

      • RogersNicolas says: February 14th, 2012 a 3:26pm

        Let us know what you think of Rogers One Number when you get a chance to try it!

        • Nicolas,

          I feel like each time I submit a bug report, I’m handled by someone who has no grasp of the english language and misunderstands me a lot. I wish there was a better way to submit bugs/unexpected behaviour/feedback without getting that. Specifically I submitted that the ringer isn’t being disabled when the option is set to Disable (still hear it when a call comes in), and today submitted that the Rogers 1 Contacts on Android is constantly giving me a birthday reminder for someone that isn’t in my active Android contact list (the one I made from my Google Account specifically filtered for my phone), and whenever I clear the notification by pressing “Clear” from the Notification bar in Android, it comes back minutes later. I submitted the bug to the RogersOne email, and the guy went on about how to troubleshoot my Android Calendar and how I deleted that contact and it’s still coming up.
          Basically they are not understanding that I am submitting a bug and want to work it out so they can reproduce it.
          I feel like support is handled by people who just don’t understand how to personalize their emails to a specific situation and treat everything as a troubleshooting scenario. It’s frustrating. Especially when someone like you has been very understanding and easy to grasp our issues here. I really wish you were on the feedback/dev team taking in my issues.

          With the way those 2 support reps have been over my emails, I can’t say I feel confident the issues will ever be resolved as I end up in an endless support loop. :S

          • And I hate to add this, but it makes me think of those disaster support stories from other TelCo’s of people from India handling support calls and essentially playing broken telephone with no hope of understanding.
            It leaves the customer feeling really hopeless when they can’t communicate their issue so easily. :(

          • RogersNicolas says: February 14th, 2012 a 6:38pm

            Sorry to hear that, Victor. Could you please reach out to us on Twitter (via @RogersHelps) or Facebook?
            We’ll look into your issue!

  14. I’m running Android 4.03 and am being told that the mobile apps aren’t compatible. I’m quite confident if I had the opportunity to install the apps, they would run just fine. Any way this can be fixed, or just allow the .apk files to be downloaded so I can install?

    I’ve tried via the link in the text, and from the Android market, but both say my Android phone isn’t compatible, when I’m sure it is.

    Thanks,

  15. Just want to say I don’t have a problem with the web interface, and am on a Mac. It seems to work quite well.

    What would be nice is a call screening feature. Right now you can block unknown ID calls, but if you could require unknown caller IDs to say their name which you could hear before answering the call, that would make this a Canadian alternative to Google Voice in a way.

    • RogersNicolas says: February 8th, 2012 a 4:26pm

      Hi Arthur,

      Glad you enjoy it. Thanks for the great feedback.
      That’s an interesting suggestion.

  16. I requested a PIN but never got it.

    • RogersNicolas says: February 8th, 2012 a 4:40pm

      Hi fran,

      Did you manage to get a PIN? If not, feel free to reach out to us at 1-877-856-9554 for all Rogers One Number Inquiries & Pre-registration/Onboarding issues.

  17. I’m unable to register. I’m given the below message. Could I get clarification? The only one I could see being a problem is #5. I’m in area code 204. I’m on contract with an iPhone4S.

    ———-
    We’d like to thank you for your interest, however, your existing wireless number does not qualify for one of the following reasons:
    1. You do no have a Rogers post-paid account
    2. You have a Rogers business account
    3. You may already have registered for this service. If so, please sign in.
    4. You have one of the following Rogers features that is incompatible with the service: Alternate Line Service (ALS); Rogers Home Phone Common Voicemail; DataCom; Wireless Priority Service. Go to http://www.Rogers.com to review your account or call 1-888-ROGERS1 to have the feature removed and try again.
    5. Due to technical limitations this service is not supported in your area code.

    • RogersNicolas says: February 8th, 2012 a 5:02pm

      Hi Paul,

      Rogers One Number will be rolled out very soon for Manitoba.
      Sorry to keep you waiting!

  18. Is this not just Skype?

    • RogersNicolas says: February 8th, 2012 a 4:19pm

      Hi AJ,

      Unlike other VoIP providers, Rogers One Number uses your existing wireless number and remember that calling any Canadian number from your computer is FREE. Let us know what you think of it.

  19. Thanks for the clarification. I’ve tried to add the under “Add Additional Add-ons” on my MyRogers page. It doesn’t appear to be working…Is this feature available yet?

    • RogersNicolas says: February 8th, 2012 a 4:17pm

      I just posted this above: Regarding this topic, we will add features and functionality over time. Details will be released later.

  20. Says I don’t have a Rogers post-paid account?or technical difficulties? I’ve been with Rogers for years on contract, & now a new feature comes out & I can’t use it? Hum

    • RogersNicolas says: February 8th, 2012 a 4:21pm

      Hi Drew,

      Sorry to hear that. Our services are always open to evolve, but at the moment it’s only open to post-paid customers.

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