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  1. Tammy Chu says: March 15th, 2012 a 4:25am

    Rogers, I wonder if your CEO, Nadir, would ever come on Facebook to read some of the comments people posted here. Does the Client Relation Department take a look at some of the complains here? For every 1 positive comment, there are 30 negative comments. Most of them are about outrageous fees because errors on your systems or reps, extended wait time on the phone, disconnected calls, giving customers the run around and renewing someone’s contract without any consent.

    Do you for once realize that if you are acting like this in any other part of the world, your firm can go belly up in no time. Do you ever listen to your clients? Why is your management team not acknowledging these complains to make Rogers a better experience?

    Every year, we as customers are getting notices about fee hikes and yet what have you done to increase the service to justify this hike? Fees after fees, contracts after contracts and penalty after penalty just to tie up your angry customers?

    Do you realize how many customers are with you only they are being tied up by your terms, not their. How about serving your clients correctly with a genuine attitude? How about making your clients happy while staying with you?

    At the end of the day, we as consumers are voting with our wallet.

    • RogersNicolas says: March 15th, 2012 a 3:55pm

      Hi Tammy,

      Sorry to hear that you feel that way.
      We’re committed to provide our customers the best service. Also, our social media team is dedicated to listen, answer and address issues online.

      In the meantime, if there’s anything that we can assist you with please don’t hesitate to reach out to us on Twitter @RogersHelps or Facebook.

  2. Maikel says: March 16th, 2012 a 5:25pm

    I’m sorry to hear about your recent social media blow out, however I’m not surprised. I had your service last year and disconnected after having multiple issues with your customer service. Escalated the issues all the way to the “office of the president” to no avail. Every time I called I was treated like the issue I called about was my fault and that by fixing it you were doing me a favor. Your customer service leaves a lot to be desired. I’ve worked in a call centre for over 10 years and I would ever treat my customers the way you treated me. It was not 1 or 2 times but every single time I had a problem I had a poor customer service experience. For that reason you lost my business and that of my family and friends. I had no issues with the cellphone service you provided me just your lack of customer service.

  3. Vanessa says: March 16th, 2012 a 6:27pm

    I’ve been with Rogers a very long time but each year my anger and bitterness grows, to the point where I am ready to cancel my cell telephone service the moment my contract expires. I don’t have to worry about Internet or cable as I am moving this summer and Rogers is not the service provider in the area.

    I have the same complaints expressed above. Extremely poor customer service (representatives not fluent in English language, being bounced from one representative to another or department to another, inaccurate billing), high prices for Internet use and data packages, throttling, and just overall arrogance of this company is reflected in its systemic disregard for customers.

    Do I have faith anything will change? Absolutely not. This forum is merely a PR stunt to soothe the waters but ultimately Rogers won’t act on anything. It is business as usual.

    My freedom date is In June, and I can’t wait.

  4. Karl says: March 16th, 2012 a 6:46pm

    Beyond customer service problems, how about address the constant increase in rates? There is been no apparent improvements in service and the network is overloaded in some areas as to unusable.

    Case in point: Portable internet discontinued. Average monthly rate: $35 for virtually unlimited bandwidth. Replacment: Rocket Hub. Average monthly rate: $95 for 15GB. Wonder why people are upset at Rogers.