- Get your #baseball cap on! MLB Extra Innings is on free preview until May 5th. ^eo
Get the most coveted devices with the Rogers Reservation System
September 10th, 2012 a 11:01am
With so many new tech devices coming out soon, many of us are looking to buy the latest, hottest smartphones and gadgets. While we can’t tell you exactly what’s coming, we can tell you we’re pretty excited for our fall lineup.
With this in mind, we wanted to let you in on a little secret: the Rogers Reservation System. This system ensures you will get your hands on that coveted device, without waiting in long lineups, battling shopping mall crowds or travelling from one sold-out store to the next.
The Rogers Reservation System (RRS) is really simple to use and is a great option for those of us who want to get our hands on the latest device but don’t necessarily need it the first day it’s available. This is how it works:
- Existing Rogers wireless customers can reserve a device through RRS. This will allow you to secure a place “in line” for the next available device without having to visit a store or call us. You can reserve through MyAccount. Click here for further instructions.
- To reserve a device, you will pay a $40 reservation fee which will be credited back to your account once the device has shipped.
- When your device is ready to ship, you will receive an email from us with a link to track your shipment until it arrives at the store of your choice.
- A store rep will call you when your device is ready to be picked up. We recommend you wait until you hear from a rep before you head to your store. Once the device is in inventory, it could take up to four days to ship to the store you chose. Once the device arrives at the store of your choosing, a store rep will call you.
- For more information on RRS, check out our online FAQ.
You can always check the status of your reservation by visiting rogers.com/myrogers.
Happy reserving!
UPDATE (September 14, 2012, 6:01 A.M EST): If you reserve a device on the Rogers Reservation System before October 11, 2012, Rogers guarantees your device will be shipped to the store of your choice within 14 days of that device launching (i.e. becoming available for purchase in Canadian stores). If the device has already launched, it will be shipped within 14 days from the time you reserved it. And, if your device doesn’t ship within 14 days, you’ll receive a $50 credit.
So:
- If you reserve your device on September 14 and the device launches on September 21, Rogers guarantees that device will shipped to the store on or before October 4
- If you reserve your device on September 21, Rogers guarantees thatyour device will be shipped to the store on or before October 4
If your device does not ship within 14 days from launch or reservation (whichever is later), Rogers will apply a $50 credit to your account to thank you for your patience:
- The $50 credit will appear on one of your next two invoices following the activation of your reserved device on your account.
- To receive the $50 credit, you must pick up the reserved device from the store selected during your reservation within the timeframe stated in the shipping email, and the reserved device must be used on the account in which it was reserved under.
- This offer is subject to change without notice.
Michelle is a regular contributor to RedBoard
The information in this post is current at the date of posting and is subject to change without notice.
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It says in the Reservation System that only the account holder will be able to pick the phone up, but would a level one user be able to use the reservation system and pick up the phone?
No, the account holder must be present to pick up the deivce.
I was told today that a level one user can pick up the phone. If this isnt the case then why would they waste my time having spoken to rogers prior to pre-ordering…
Sorry Brian, only the account holder can pick up the device.
I just remembered they said that the account holder can call in about me picking it up. does that hold true? or did I waste my time reserving this?
Once again, I’m sorry Brian, but only the account holder can pick up the device. The account holder will be required to provide photo identification before they can pick up the device.
thanks for the responses and I get it now – I wasted my time guess cant do anything about that.
I was told the you could if you are level 1 by 3 different representatives but was told the contrary by 2 other reps. This is absolutely ridiculous. Do rogers reps go by their own policies or something?
Too bad all that shows up is the Rocket Hub. Good on ya Rogers. How many phones on the market and the only one I can reserve is a Rocket Hub?
Hi Jamie, what device were you looking for? I’m sure whichever device it is, it will be there very soon.
When will the iPhone 5 open for reservations in this service?
I am interested as well when the iPhone 5 will hit the reservation system. Does anyone from Rogers know the answer to this yet?
Hi Jeff,
The iPhone5 will become available on the Rogers Reservation System between 6-7am EST on Friday, September 14
I’m sitting here at 7:23 EST, calling you a liar Nicolas, haha.
Hi Scott,
Not sure if you’ve had any issue but the Reservation System was opened as advised.
Can I reserve online the iPhone5 through the service even if I’m due for a hardware upgrade through my contract? Or is it only for the smartphone itself. I’m assuming if it’s a hardware upgrade and since I’m a long time Rogers customer that I wouldn’t pay as much if I just reserved only the phone, right?
Rowena
Hi Rowena,
You can indeed reserve a device but you’d have to contact Customer Care to know the conditions of your early upgrade.
Good thing the only choice for reservation is the LTE Rocket Hub. Why advertise a service with nothing worth “reserving”?
Hi Ryan,
We regularly update or Reservation System and the iPhone 5 was added today.
the only thing that shows up in mine is an LTE Rocket Hub as well. I want to reserve an iPhone 5, just like everyone else who is trying to use this system today!
Hi Krista,
The pre-reservation for the iPhone 5 started today and the device was added to our system.
…and why is there a $40 reservation fee? Is Rogers actually charging to reserve a device?
Hi Geoff, the $40 reservation fee (+ taxes) is used to secure your order and place in line. We will credit the $40 (+ taxes) back to your Rogers account 1) when your device ships from our warehouse or 2) when you cancel your reservation online. We will send you an email notification when your device ships including the courier company tracking number that will be used to ship the device.
Too bad, I will never use this system again. when I did so with my 4S I had to wait nearly a month before I got my device – absolutely ridiculous, you guys stocked the stores to sell to the line ups before dealing with your current customer base reservations. Reservation systems is suppose to reserve the device ON release date and take priority over the line up, kind of like when you reserve a table at your favorite restaurant – Joe Blow can’t walk in and take it forcing you to wait.
I hope this isn’t true. I’m expecting to have my iphone on Friday!
I will be disappointed if it doesn’t get there. I still haven’t received an email
Rogers gets almost $500 a month from me and so far I have had nothing but problems. They came to fix my internet yesterday and now none of my Nextbox’s are working.
I’ve been getting error messages on the reservation system–saying I’m either not eligible (I am) or that there are tech problems–for the last hour. Of course, I’m able to go through the -entire- process of device and pick up location selection before the system fails out :(
Hi Tom,
Sorry to read that. Did you manage to reserve a device?
I continued to try until 8:30am, and same problems. Now I’m at work and rogers.com won’t even load. So, no, I have not been able to reserve a device. Can’t say I’m surprised.
Update: finally got logged in to rogers.com, got all the way through devide and pick-up location selection, agreed to the Ts & Cs, hit the big ol’ Reserve button, and….nothing. No error messages, no confirmation, no page timeout messages. Just nothing.
Does anyone at Rogers understand the constant frustration that your customers experience every single time a new device like the iPhone comes out? How many years in a row has this happened? (the answer to that rhetorical question is 4 now) I have a better chance of winning the lottery than successfully using your systems, stores, or processes. It winds up costing me (and I’m sure many of your customers) a huge amount of wasted time (and goodwill). I can’t believe that it’s so difficult to actually give you folks my money. I always start with this hope (crazy, I know!) that “this time, it’s gonna be different! look what they’re trying this time around!” But in the end it’s just the same frustration and disappointment. I guess it’s over to the Apple stores a month after launch to try to get a new iPhone.
I can’t get it to work. It lets me pick a device, select a store, but then i can’t do anything else. I can see the review tab but it doesn’t work, so I can’t finish the reservation. Very frustrating!
Did you get it sorted out Beth?
Nope…3 different computers, 3 different browsers….SAME PROBLEM! Maybe time for a new cell phone provider. Looks like Bell’s online reservation system is working perfectly.
Sorry Beth, I can’t even count the number of customers we’ve managed to reserve devices for in a very short period of time. My only advice is to keep trying and ensure your account details are up-to-date (that posed a problem for some customers last year).
The Rogers Reservation System seems to be unavailable for quite a few people, while others have been able to process their reservations. Is it being phased from an availability perspective? I was able to get in yesterday with no issues and I was eligible for an upgrade.
Thanks in advance.
R, the devices were not available for reserving until sometime around 6am this morning. We were able to fulfill many reservations in a very short period of time.
I want to reserve an iPhone 5, and I *THINK* I’m due for a hardware refresh — it’s been almost three years if it hasn’t been three years — but your reservation system doesn’t seem to share what the hardware is going to cost. Is there a tool available that will tell me how much this device is going to cost me given my contract status? I seem to remember there being something like that with previous launches.
Yes Rob, it’s coming. Thanks for your patience.
I found this process to be very frustrating. 30 minutes spent clicking on the reserve button wondering if anything was happening only to realize the system wasn’t working with IE9. Switched computers and used Chrome instead and worked. Would think that Rogers would advise of known browser compatibility issues or would have tested this before deploying nationally. Poorly done Rogers.
Agreed, and this twigged me to review my attempts by browser. I was trying this at home early this morning on a Mac using Safari (got all the way to constant error messages of not eligible/system problems ). At work on IE9, I get the “nothing happens on click of Reserve button” experience. On Chrome I’m not getting far enough into the rogers.com web site to even get to the reservation system; I get site timeouts.
If I was to change the primary account holder to somebody else and have already made my reservation, does that mean my reservation is cancelled?
That’s a fair question, Mitchell, but the device is reserved under the current account holder’s name, so you still wouldn’t be able to pick it up because the responsibility of the account was transferred to you after the reservation was made.
I had a question about the $50 credit. I have 2 accounts with Rogers: one that I use which isn’t eligible for hardware upgrade and another account eligible for hardware upgrade that another family member uses. I reserved the iPhone 5 under the account eligible for upgrade but plan to use it with my number. I was told this wasn’t a problem as I would just have to buy a new nano sim but the $50 credit says it only applies if the phone is late and the phone is activated against the account the phone was reserved under? So if my reservation takes longer than 14 days to be fulfilled, then I wouldn’t be eligible for the credit?
I reseverd iPhone 5 today will I be picking it up on Friday September 21
What happens if you change your mind after the device ships? Can you return it? Are there any other fees? Does the $40 still get refunded?
Our reservation program allows you to change your mind at any time, as long as your reservation is in open status. Simply cancel your first reservation and create another. The $40 (+ taxes) fee for your first reservation will be credited back to your Rogers account. Once you’ve reserved a different device, the reservation fee for that device will be charged to your account.
Can some one answer my question: I reserved the iPhone 5 and I’m #7 will I get to pick up the iPhone 5 on September 21 or have to wait 14 days
We cannot guarantee you will receive your device on the day it launches. We will be dedicating inventory towards our Reservation System orders and our goal is to get your device to you as soon as possible. However, we will also be shipping devices to stores that are not participating in the Reservation System program. For information on shipment timelines, please refer to the confirmation email you received when you reserved your device.
How many of the rogers stores (Canada wide) will be participating in the reservation system program?
I believe they’re all participating Andrew, why do you ask?
I.m guessing that the reason why Andrew asked how many stores will be participating is because you wrote:
“However, we will also be shipping devices to stores that are not participating in the Reservation System program.”
I did reserve at 6:40 am and was number 277 now my question is: I know by checking before online that I got an early upgrade fee to pay + new 3 year contract for a 32 Gb+35$ That will be around 525+ taxes Do I pay this the day I pick up my iPhone in store or it will be charge into my account in the next bill Thanks in advance
ah good ol’ Rogers…screwing a good idea up. No two agents have the same information, making a simple task (reserving a product) more complicated than it should be for everyone by charging a fee then crediting it back on delivery – hey here is a concept Rogers DON’T CHARGE IT IN THE FIRST PLACE and save everyone the headache because we all know how well Roger’s handles credits and how easily they take your money.