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  1. Rob says: October 22nd, 2012 a 10:04pm

    Thanks Nicolas for looking into this. There is a lot of buzz about this phone. Would be nice to see Rogers get it right with all the colors and all the accessory charging pads, etc.

    For those asking for Cyan, the Nokia-announced colors for the 920 are black, white, red, yellow and gray. My vote is for YELLOW (gloss) or GRAY (matte). By the way, for those who missed it, here is a link to the Nokia ad mocking Apple 5 for the lack of color choices: http://www.youtube.com/watch?v=Zjrv9-Botx8

    • Gordon says: October 24th, 2012 a 9:36am

      Rob, Nokia has announced a Cyan 920 with AT&T in the US and it’s even matte like the 900. I see no reason why this couldn’t be made available in other countries.

      Make it happen, Rogers!

  2. Andy says: October 22nd, 2012 a 11:20pm

    So Rogers…. 73 comments, 50+ of which are people complaining about the lack of colour choices. And all you can say is “black is the preferred choice”?! Think you dropped the ball?

    I was set to buy two Lumia 920s on launch day, one for me and one for my wife. Now I’m buying them unlocked elsewhere and I’ll look into switching when I do.

    What a boneheaded move.

    • RogersNicolas says: October 23rd, 2012 a 2:55pm

      Hi Andy,

      I’m sure you’ve seen my previous comments. We’d like to know what you want.
      Is there any specific colour you’re interested in?

      • Andy says: October 24th, 2012 a 2:18am

        I would buy a blue or white for my wife and a yellow for myself. But here’s a thought… Instead of doing stupid polls and asking what people want so you can throw in one more colour, why not just offer ALL the colours and let people choose? If Nokia is making it in 6 colours, offer 6 colours! Don’t arbitrarily choose colours and force customers to get something they don’t want.

        As much as you guys come on here and pretend like you’re “listening to customers”, I’d be willing to bet good money that absolutely nothing will be done about this. And to prove my point, once the Lumia gets released and is still only available in black, I’ll come back here and post a big I TOLD YOU SO.

        The ball is in your court. Prove me wrong.

        • PK says: October 24th, 2012 a 9:00am

          A perfect response. I second this!

        • Andy says: November 2nd, 2012 a 12:08pm

          Well, here we have it. The Lumia 920 has officially been released and is now shipping from Rogers. Only in black. My comment, as promised:

          I TOLD YOU SO.

        • Andy Ramsay says: November 2nd, 2012 a 2:12pm

          Right on Brother! and from another Andy who is a rogers customer not on contract and was waiting for a Yellow L920, I’ll tell ya you most likely lost me as a customer from signing a new contract. And if I’m going to go to a different wireless provider it’s a 99.9% sure thing my cabe TV, internet and phone are going with it. I don’t see how any huge company like rogers can’t see to carry 6 (SIX!!) measly colours for a flagship phone line like this. I’m so disappointed and shocked it’s unbelievable.

      • Keith says: October 24th, 2012 a 3:26pm

        My order of preference in colour is: cyan, yellow, red. I’m not interested in black or grey.

  3. Nal says: October 23rd, 2012 a 12:29am

    its clearly people want colorful phones just offer Lumia 920 and 8x with cyan and red you win and your customers will be happy

    and thank you for offering best windows phones to your customers :)

  4. Danny says: October 23rd, 2012 a 1:58am

    Its pretty clear from all the feedback your getting on Twitter, Facebook, Other news sites and on here that customers want the other color options!

    Its like buying a new car and you can only get black while the brochure clearly says it comes in 5 other colors!

    I would love a cyan but wouldn’t mind a red one either, after all it is Rogers’ color and Canadian as it gets!

    You have about 2 week left to fix it! Please do so :)

    Thanks

  5. Karim says: October 23rd, 2012 a 2:33am

    Hey Rogers Nicolas,

    Would be nice to see red, cyan and yellow. My preference would be red. Appreciate the fact that someone from Rogers is actually reading this message board.

    • RogersNicolas says: October 23rd, 2012 a 2:45pm

      Thanks for the feedback! Not only reading it, we’re also sharing what you have to say with our internal teams.

  6. Dave says: October 23rd, 2012 a 12:04pm

    Just want to say “Me too” to this issue of no colour selection. Please read all of the comments above and you’ll know how I also feel.

    The L920 is all about choice. If you’re going to force every Canadian to use Rogers (L920 exclusivity) for this, don’t screw us by not even giving us colour choice. Completely unfair. (Note, I’ve been with Rogers for years and I was completely happy until I heard about this “black only” nonsense. My contract is done, if someone else had other colours and you didn’t, I’d be gone).

    As someone mentioned above, don’t you DARE say “black only” and then add colours 2 months later. If I get attached to another 3 year contract (no other country has 3 year contracts) with a crap black 920, then you release colour variety 2-3 months later, I’ll be furious and you can say goodbye that same day.

    SOLUTION: Stop screwing your customers. Add all colours on Day 1 and you’ll make many customers very happy.

    PS RogersNicolas has been doing some great crowd control, let’s hope his forwards to “internal” help! Thanks, Nicolas.

    • RogersNicolas says: October 23rd, 2012 a 4:43pm

      Hi Dave,

      Thanks for the extensive feedback. As I mentioned to others, it’s really appreciated.

      I know where you’re all coming from and I’ll continue sharing your comment with our teams.

      • Dave says: October 24th, 2012 a 9:39am

        I didn’t have a chance to tell you my colour choice!

        White all the way. I know white is usually boring and comes on many phones, but the white on the Lumia 920 just looks incredible.

        As do the other non-black colours. ;)

  7. Steve says: October 23rd, 2012 a 1:37pm

    No offense RogersNicolas, but when everyone is telling you they want another colour for the Nokia 920, and you keep asking “what’s your favourite model?”, it sounds like you’re not listening and just towing the company line.

    Thanks

    • RogersNicolas says: October 23rd, 2012 a 2:44pm

      Hi Steve,

      We want to know more because we’re definitely listening. I’ve been forwarding every single response we’ve received internally. I might indeed ask “what’s your favorite model?”, “what colour would you like to see?” or even “which colour would you prefer?” but ultimately, you are right, there aren’t 1,000 ways to ask the same question but that doesn’t mean we don’t care. Feel free to share your feedback on that end!

      • Matthieu says: October 23rd, 2012 a 4:46pm

        Sorry RogersNicolas you seem to care but it’s also appeared as a one-way conversation. It has been 3 weeks now that the Social team of Rogers is forwarding the concerns about the lack of colors (here, on the community forums and on Twitter). So please share with us the result of your “fowardings”.

        • RogersNicolas says: October 23rd, 2012 a 5:51pm

          As you know we wouldn’t make further comments on a device that hasn’t launched yet but we’ll share with everyone if/when there’s any news on that end.

          • John says: October 23rd, 2012 a 7:15pm

            No comment needed. Just a simple yes or no will do for most of us… Will Rogers be selling Lumia 920′s in any color other than black in the next 6 months? Answering yes will make many many people happy and keep them in your camp or maybe even move them to your camp. Saying nothing at all is just as bad as saying no and will cost you customers. So just be honest. Keep us in the loop. Be straight with us and we’ll be straight with you. Quit filibustering and toss us a frickin bone already! (Also please realize this is directed at Rogers the company and not you personally Nicolas. Thank you for at least creating the illusion they are listening.)

          • RogersNicolas says: October 24th, 2012 a 9:15am

            Hi John,

            At that time, we have announced the black version and we wouldn’t comment on the launch of upcoming models. Note that this position is not specific to this device in particular. This said, we’d definitely keep everyone in the loop.

            Thanks for sharing!

          • Dave says: October 24th, 2012 a 9:42am

            John’s comment about “a simple yes or no”

            I fully agree, although I’d say within the next 2-3 months at most. In 6 months, Nokia will already be promoting whatever is next. The sooner the better when we’re stuck with 3-year contracts. Phones are always completely outdated by the end of a Rogers contract as is.

  8. David says: October 23rd, 2012 a 4:12pm

    Seriously, I have not met anyone who has used a Windows Phone (even though only 7.5 versions) that has any interest in a black device. Even everyone I know who has an iPhone, always wants to have them in White (even though typically hidden by a protective shield of some type..lol).

    Rogers really needs to ensure that they have the additional Colours, and if it is Nokia causing this on ‘initial release’ month, they need to wise up as well. The big thing with the Windows Phone is to make them stand out…..currently you couldnt tell the difference between a Samung Focus Win7 device and an Samsung Android device (not including screens when on of course!).

    I love my Windows Phone, and would upgrade (paying through the nose I am sure as I have only had one for under 2 years) but not if they are only in boring black…..and at least let us know in advance, if a ‘wait one month for Red/Cyan, etc’ type thing is going to be the case!

    Please reconsider the colour options!!!

  9. patrick says: October 23rd, 2012 a 4:34pm

    More colors for Lumia 920 please!!!!! What’s the point of selling a black lumia 920????

  10. John says: October 23rd, 2012 a 5:11pm

    I’m a long time Rogers customer and have reserved my black L920 as that seems to be my only option. However for the love of all that is holy, please let us know if more color options are on the way. I WILL take my business elsewhere if you make me sign a new 3yr contract (which i’m okay with) for a black 920, then slap us dedicated customers in the face by offering all the colors 2 months later! Why punish us who are at the front lines supporting your company? If colors are limited then release the colors as limited editions from day one then downsize to just black as supplies run out. Hell hath no fury like a nerd scorned! Or something along those lines…

  11. dentaku says: October 23rd, 2012 a 5:38pm

    The colours of Nokia’s phones is what makes them stand out in stores. It also adds that extra push that makes people want to upgrade/switch.
    Offering only black does nothing to get people excited.
    The classic Cyan is great, the yellow is quite unique and the red would be perfect for Rogers.

  12. J says: October 23rd, 2012 a 7:41pm

    I pre-ordered the black… but was hoping for the red… I think I’ll be ok until I see someone with a red one and then I will probably feel remorse :-(

  13. ICUH says: October 23rd, 2012 a 8:15pm

    Enough with Lumia phone…
    I want to know more about ATIV smart pc.
    1) Will it have 4g (LTE) capability?
    2) Will rogers offer ATIV smart pc PRO?

    • RogersNicolas says: October 29th, 2012 a 7:41pm

      Hi,

      It’ll indeed be LTE capable. At that time, we don’t have any info to share regarding a PRO version.

      • ICUH says: November 5th, 2012 a 3:06pm

        I am quiet disappointed.
        I would have waited to buy ATIV PC pro with LTE from Rogers
        But now its availability is vague, I am beginning to consider other retailers for purchase.
        Just to remind you Rogers, people will be please to buy when they have option to choose from just like Lumia color option.
        And I believe Pro version has better rating than non-pro.

  14. Philip says: October 24th, 2012 a 3:44am

    Sign me up for a yellow lumia 920. If it’s black, I’ll send it back!

  15. Rushan says: October 24th, 2012 a 11:52am

    Asking us what colour we’d like to see is a misunderstanding of the situation. I’d personally like either a White or Red one. Many others want Cyan or Yellow. Some want Grey. Others want Black. The marketing behind the Lumia is choice and variety. By limiting that, you’re already going against the branding Nokia has been working on.

    Why in the world did your company bid to be the exclusive carrier of a product they don’t seem to want to work together with the OEM to sell? I’d rather have purchased from one of your competitors and unlocked it to use until my contract with you ran out if this was the case.

  16. Darren says: October 24th, 2012 a 11:59am

    I would also like to chime in that the big draw of the Lumia phones is the colour. People may prefer black when all they have to choose from is BLACK and WHITE but I want something different, that is why I am waiting for WP8 and Nokia Lumia devices. I don’t want black or white. I was very excited about the Lumia devices coming to Rogers but I will wait until it is available in colour. I can’t believe you think people only want black.

  17. Matt says: October 24th, 2012 a 12:11pm

    I already had to buy the Lumia 900 in the states because you didn’t offer it in cyan from the start. Please don’t make me have to do this again for the 920 and offer it in RED or YELLOW! Thank you!

  18. DenisM says: October 24th, 2012 a 12:17pm

    you can get any color you want as long as it’s black

  19. Chris says: October 24th, 2012 a 12:22pm

    ROGERS, stop your boring color offering and give us some choices.
    Nokia pushes the design enveloppe and you keep bringing only black. What is wrong with you? Are you scared of being stuck with unsold inventory because of the radical colors?
    This is not fun anymore because if you do like with the Lumia 900, your early adopters are disadvantaged since you’ll bring the fun stuff later.

    • Chris says: October 24th, 2012 a 12:24pm

      And before you ask me, I want a yellow one.
      Thanks.

    • Chris says: October 24th, 2012 a 12:29pm

      And, to conclude this topic, you’re exactly doing it wrong with this color issue.

      Considering the fact that this phone is penta-band, there is absolutely no problem with getting it unlocked from the USA and putting on your network. And if you don’t act fast enough, this is what is going to happen for many of us.

      Your conservatism on this topic is disapointing and I wish Rogers shows some leadership in this area.

  20. Jordan says: October 24th, 2012 a 12:34pm

    The whole marketing campaign for the Lumia revolves around the different colour options. It CANT cost Rogers any more money to offer some of the other colours, so I don;t really understand why its only in black. I wanted to get the grey one, but now Im not sure what to do. I think people really just want to know WHY black is the only option.

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