- Get your #baseball cap on! MLB Extra Innings is on free preview until May 5th. ^eo
Are you a commitment phobe? We’ve got just the thing for you!
May 17th, 2012 a 10:48am
You’re too young to settle down. Sure, you’ve had some great times with good old reliable, but you miss the thrill and excitement that comes with something totally new.
We get it. With the amazing selection of devices available today and the next wave of cool smartphones always around the corner, we know you want to get your hands on the latest and greatest when YOU want it, without waiting until the end of your term.
We agree. That’s why as of today, customers who sign up with Rogers have a new way to get the coolest smartphones without having to wait until the end of their term. So, what is it? It’s called FLEXtab. Here’s how it works:
- Choose a smartphone with an eligible term plan and make a low payment on the device – the price will depend on the device you choose, but we’ll spot you the majority of the upfront full device cost. The remaining amount is your FLEXtab balance.
- Every month into your term, your remaining FLEXtab balance goes down.
- Want to get a new smartphone? Just pay off your FLEXtab balance and you’ll be eligible to upgrade to the device you want.
It really is that simple. Super easy, all done on your terms, not ours, and is part of our commitment to giving you even greater flexibility and choice. Find out more at www.rogers.com/flextab.
So tell us, what do you think of FLEXtab?
Carly is a regular contributor to RedBoard
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Here are two things for you, Rogers:
1. When a customer brings their own device (Smart Phone) and using it with rogers, why are they not getting a discount on their monthly plan? Customers who are getting devices from you receive a subsidy each month but what about those that bring their own device?
2. Yours phones are no good because they are locked. Your clients can change any latest and greatest any time they want but their old fully paid full device is still locked to your network. Any devices that is fully paid for should be unlocked. Don’t tell me I can pay $50 to you to get it unlocked because you can the one that lock it first.
Your Marketing Department needs to go back to the drawing board and need to use their brain very hard again!
OK, this is kinda not good for old customers who expect to upgrade in few month. my early upgrading fee actually goes up since today. Rogers should either still allow old customers to be able upgrade using old HUP, or just give us a new phone right now, because we are fooled once, when we were told early HUP from24 to 30 month. now 36. Please fix this. other wise, old royalties won’t stay any more.
beside, outright/retail price for phone should be changing from time to time. like Galaxy Nexus is sold 399.99 from google, but 549.99 from rogers. So phones’ outright price should be reduced too when it comes for a month or months, which makes more sense.
Google is not a retail store. It does not sell phones. Websites may sell refurbs ect.
I got my last hardware upgrade in April 2010… I live in Montreal, will i still be eligible in october for a new phone? Otherwise this new flextab screws me over!
I’m supposed to get the new iphone (the one that should be released around october 2012) for my birthday, if I have to pay this flextab fee that wont happen!!… once again im screwed over.. thanks robbers!
We suggest customers speak with a representative about their upgrade eligibility.
So, if we call in or go to the store, will they honor the original Early Upgrade eligibility. Like mine was Jan nex yr.
That’s something you can discuss with Customer Care, Alex.
I liked this idea until HUP eligibility changed from 30 months to 36. This is the first time I have ever felt that Rogers has stabbed me in the back. Going from an EHUP Fee of $165 to one of $234 is a slap in the face. Thank you Rogers, I will not be signing a new contract next year. I’ll just by my Phones outright and go with a carrier that gives a discount for having your own phone, Probably back to Virgin.
Essentially, it sounds like you guys are once again increasing the upgrade eligibility period. When I got my phone in October 2010, it was 2 years. Then last year it bumped to 30 months. And now this year it’s up to 36 months. I mean, I know my contract that I agreed to says that you guys can change it at any time, but this is really quite ridiculous. Two significant increases to the hardware upgrade eligibility period in as many years. Umm, awesome?
I mean, at least I have more incentive to wait out the end of my contract now. Normally I would have upgraded early, re-signed for another 3 years, and been good to go. But now I have no incentive to upgrad eearly.
To me, this sounds like rewording the prior policy and it’s no different in paying an early upgrade fee; which goes down $15 per month. In fact, my “FlexTab” balance has just trumped my previous early upgrade fee amount by $60. You’ve got to be kidding me!
Motto: “On your terms, not ours.”
right, so I rather pay $60 more? This is really pathetic.
That’s exactly what it is. They’ve just renamed the early upgrade fee. And on TOP of that, they’ve increased the early upgrade time from 30 months to 36 months. This is why Rogers doesn’t include early upgrade policies in their contracts – basically they make it a “Oh, we’re doing you a favour, but we can change it at any time” feature of your account.
Hi,
We’ve enhanced our “early upgrade” program to give customers the added freedom to upgrade their device as early as one month into their existing term. We have also changed the early upgrade fee to better align with average device subsidies. Customers now have even greater flexibility and cost-predictability to upgrade to new devices sooner.
I already had the ability to upgrade my device early before. Your “enhancement” means that instead of being able to upgrade for free at 30 months into my contract, I can now only upgrade for free after the full 36 months of my contract are up. Which gives me no incentive to stay with Rogers, frankly.
I was referring to our “early upgrade” program which gives customers the ability to get a new device prior to the end of their term. Now, you will be able to upgrade even sooner if you wish too.
Well super, so I can upgrade sooner, but the ability to upgrade sooner means that it also costs me more than it did before if I want to upgrade, say, 24 months into my contract. How many people *actually* want to be able to upgrade that much earlier? The old early upgrade program still let you upgrade as early as a year into your contract (if not earlier?) – this really feels like an excuse to charge people more for early upgrades, under the thinly veiled guise of “offering a better service” by allowing people to ugprade as early as a month into their contract. Who actually wants to upgrade only a month into their contract any way?
Say I bought a Galaxy SII LTE on a Flextab 3 year plan. $50 is the 3 year price, month to month price is $600. So that’s a $550 flextab balance. A month into my contract, I want to buy an HTC One X. One month into the contract, my flextab balance is about $535. The 3 year price on the HTC One X is $170. So my total cost to upgrade to the One X would be $535 + $170 (plus any other additional fees that get added on). That’s $705 plus tax. The month to month cost of the HTC One X is $575. It makes ZERO sense to pay out my Flextab balance in this case. So that “added benefit” of being able to upgrade even earlier costs more than just paying the month to month price, and it costs more to do an early upgrade later in the term (say at 24 months) than it used to, so it looks like all in all, EVERYBODY is paying more to do an early upgrade, regardless.
Well, I suppose there might be a small sweet spot somewhere between the previous minimum-early-upgrade-period and the new one where it makes sense to do an early upgrade instead of just paying the month to month cost, but that seems like a pretty small subset of people to cater to, at the cost of making early upgrades more expensive for everybody else.
Call it an improvement if you want, but what it comes down to is that for a whole lot of people, it now costs more to do an early upgrade than it did last week.
Ryan, Rogers is practically hiking prices through this change.
I would like to add to your example. If you buy a GS2 LTE and a month later you want to buy the HTC One X, you might as well go online and buy it unlocked through eBay, expansys or other places that sells you unlocked devices.
You are paying $575 for HTC anyway and for $24 more, you can get it factory unlocked if you buy it online other than from Rogers. With the unlocked device, you can always go to a different provider and threaten to leave if Rogers does not provide you with a good deal. It does not make any sense that you are paying through the nose and stuck with a locked device.
With Rogers new device scheme, it just makes complete sense to always buy unlocked devices and use it with another low cost carriers.
Rogers, you are just hiking prices here and you are not doing anyone a favour. I have already convince a few of my friends and family members to leave you because all you can do is to steal money and tweak terms and conditions anytime you like… That’s right… It’s on your term, not us.
I am thankful that I have never ever used a locked phone and my monthly plan is on MY term, not yours!
Considering it used to cost ZERO dollars to upgrade on your account at 12 months, then 24 months, then 30 months how exactly is increasing the period to 36 months a benefit to me again? Sure in the past you would get no saving upgrading before those periods but now they’re trying to tell us that by passing on SOME savings for those who upgrade at less than 30 months we are all better off even if we all have to pay an upgrade fee for upgrading before 36 months. Talk about pissing on our heads and telling us its raining. I guess Rogers forgets that many of their long term customers still remember upgrading every 12-15 months with new customer pricing. I prefer the old way where high ARPU customers were rewarded, now we ALL GET TO PAY MORE. Thanks.
The internal slogan that gets pushed around inside Rogers is “Customer First!” What a pile of garbage. Rogers hates its customers. It’s money first, customers last – this kind of stuff proves it. Nadir is full of crap.
This makes absolutely no sense at all…
So we are to wait 36 months to be eligible to “upgrade”, when at that point the contract is over anyways?
How is this a benefit to customers..
I dont know about everyone else, but even with proper care, casing, etc, no phone I had ever had was fully functional after 36 months, nevermind 24 months.
This Flextab seems like complete garbage unless you are a new customer signing a contract
Thank you Rogers for giving me the added freedom and greater flexibility to take my business elsewhere.
My experience with Rogers the last several years has been dreadful. I would advise anyone reading this to stay away from them. Their data network is trash, you can expect data speeds of 1 – 1.5 mpbs generally, less at busy times. Too many people are on the network, but they are neither improving it, nor lowering prices to compensate. Keep away, you were warned.
Customers used to be sort of important to Rogers in the old days like many here are reporting. Today what you are to Rogers is a mini atm machine. They advertise what they cannot deliver, then when they cannot deliver it, charge you anyway. These deals are garbage, its lol to try and sell them as something good, what an insult. They are a typical corner-cutting, malignant parasitical company nowadays. Makes you wonder if the management has changed from before. Plenty of better options out there.
I left these thieves over a year ago, and happy to have done it!
I’m looking into getting the Samsung Galaxy S3 when it comes out on the 20th. I still got 18 months left in my contract. My old blackberry bold 9780 broke 2 days out of warranty and Rogers absolutely REFUSED to help me after being with them for almost 7 years. Well actually they gave me a list of outdated, refurbished phones at prices well above craigslist price.
I’ve saved up some extra money on the side and will be buying out my contract in 2 weeks time and will never come back to Rogers. My girlfriend and brothers’ contracts end this August and September and they do not plan on staying with Rogers either.
I hope you guys realize that your money-grabbing schemes masked as promoting “BETTER” customer service is extremely obvious in the eyes of your customers. I guess what makes me really mad if that Rogers continues to justify its position even though the majority of users here disagree. Just admit that money comes before customers because treating us as if we can’t see what’s going on is insulting!
This is all right and simi fair once you get into a flex tab I guess. But for existing customers there is no reason to get a flex tab. Either they charge you to cancel and then re activate or your contracts up. I am a long term loyal Rogers customer have referred many people, never spoke badly, and never missed a payment.
I remember the 12 month upgrade days… Thats why i went with rogers and Never did I even get a formal notification of these changes of the HUP program. I just found out when I went looking for a upgrade for my 26 month old iPhone 3G that it will cost me 130+35+new phone at new “customer pricing.” new customer pricing!? What about loyal customer pricing?
We will see what *611 can do for me they are always the most helpful. I stopped going to the retail stores after the service they provide they
Just say I cant access that call after a half hour wait in line.
Thanks for the memory’s.
Rogers absolutely sucks. Been a customer since 1998 and can’t wait for my contracts to expire next year. Will never sign another contract with Rogers. A complete money grabbing outfit. I guess they need some way to pay for the Blue Jays, Sportsnet and now the Laffs.
I am really disappointed that the old HUP program is being extended only to June 17…conveniently just 3 days before the launch of the most highly anticipated smartphone in a while (Galaxy S3). I am due for an upgrade in less than 10 months now and was going to upgrade to that phone and resign for 3 years.
Now i’ve been told by the social media team @RogersHelps that there is nothing they can do, and I can go to a store to do my upgrade because maybe they will have special deals on June 20 (not likely).