- Get your #baseball cap on! MLB Extra Innings is on free preview until May 5th. ^eo
Remember the time you dropped your device and cracked the screen or when you left your phone in a cab? We’ve all been there. A missing, stolen or broken phone can make you feel disconnected, anxious and for some of us, totally lost. After all, for many of us, our phone is our lifeline. We feel your pain.
Now, you can rest easier with the option to purchase three new device protection services from Rogers to help protect and manage your device when it gets lost, stolen or damaged. You may remember that we launched our Handset Protection Guarantee back in 2010. These new services are different in a few ways: your device is protected against lost, theft and damage and for malfunction beyond your manufacturer’s warranty; you can now ‘anti-theft’ select devices; and you can receive 24/7 technical support provided by Rogers TechXpert For Wireless.
Let’s take a closer look at these new services designed to give you total device peace of mind:
Rogers Device Protection
The Device Protection Plan protects you outside the manufacturer’s warranty to safeguard your device from loss, theft, damage and malfunction. When you drop your phone in the toilet or it gets run over by a car, don’t panic. Simply call in your service request before 5 pm EST and in most cases, your same or comparable replacement device will be shipped out the next business day. In the future, you’ll need to register for this monthly service within the first 15 days of your device purchase, but from now until Dec. 31st anyone who has purchased or upgraded their device in 2012 can upgrade to the service during this period. Note that the Device Protection Plan is not available in Manitoba and Saskatchewan and loss and theft coverage is not available in Quebec or Newfoundland. Check out www.phoneclaim.com/rogers for full Device Protection Plan Terms and Conditions, or stop by a Rogers store for additional information.
An add-on to the Rogers Phone Finder service, Rogers Anti-Theft, available on select BlackBerry and Android devices, allows you to alarm, lock, and wipe your phone through a secure web portal. Rogers Anti-Theft service includes an alarm feature that sends an audible signal to your phone, alarming the device until you turn it off. This may be helpful if you happen to be within the vicinity in which your phone was misplaced. Using the web portal, you can also lock your device to help protect your personal information or wipe your device so that personal information is not accessible. Go to www.rogers.com/phonefinder to find out more and to register.
Rogers TechXpert For Wireless
Building on the successful support that Rogers TechXpert currently provides to Rogers Hi-Speed internet customers, Rogers TechXpertFor Wireless is now available to provide extended support for your smartphone. Get the extra help you need beyond basic support to set up a Bluetooth device, download applications or sync and link your smartphone with a computer. It’s like having access to your own personal tech when you need it. The service is available at any time for new and existing wireless customers.
Rogers Device Protection, Rogers Anti-Theft and Rogers TechXpert For Wireless are available bundled together in the Rogers Device Protection Premium package; and different bundle combinations are also available. To learn more about pricing and eligibility, visit www.rogers.com/protection.
Have you lost or broken your phone? We know everyone has a story. Tell us in the comments below!
Katie is a regular contributor to RedBoard