Accidents Happen: Rogers Device Protection now available
By: calendar iconNovember 20th, 2012 a 11:36am

Rogers device protection plan for lost, stolen, broken phones

Remember the time you dropped your device and cracked the screen or when you left your phone in a cab? We’ve all been there. A missing, stolen or broken phone can make you feel disconnected, anxious and for some of us, totally lost. After all, for many of us, our phone is our lifeline. We feel your pain.

Now, you can rest easier with the option to purchase three new device protection services from Rogers to help protect and manage your device when it gets lost, stolen or damaged. You may remember that we launched our Handset Protection Guarantee back in 2010. These new services are different in a few ways: your device is protected against lost, theft and damage and for malfunction beyond your manufacturer’s warranty; you can now ‘anti-theft’ select devices; and you can receive 24/7 technical support provided by Rogers TechXpert For Wireless.

Let’s take a closer look at these new services designed to give you total device peace of mind:

Rogers Device Protection

The Device Protection Plan protects you outside the manufacturer’s warranty to safeguard your device from loss, theft, damage and malfunction. When you drop your phone in the toilet or it gets run over by a car, don’t panic. Simply call in your service request before 5 pm EST and in most cases, your same or comparable replacement device will be shipped out the next business day. In the future, you’ll need to register for this monthly service within the first 15 days of your device purchase, but from now until Dec. 31st anyone who has purchased or upgraded their device in 2012 can upgrade to the service during this period. Note that the Device Protection Plan is not available in Manitoba and Saskatchewan and loss and theft coverage is not available in Quebec or Newfoundland. Check out www.phoneclaim.com/rogers for full Device Protection Plan Terms and Conditions, or stop by a Rogers store for additional information.

Rogers Anti-Theft

An add-on to the Rogers Phone Finder service, Rogers Anti-Theft, available on select BlackBerry and Android devices, allows you to alarm, lock, and wipe your phone through a secure web portal. Rogers Anti-Theft service includes an alarm feature that sends an audible signal to your phone, alarming the device until you turn it off. This may be helpful if you happen to be within the vicinity in which your phone was misplaced.  Using the web portal, you can also lock your device to help protect your personal information or wipe your device so that personal information is not accessible. Go to www.rogers.com/phonefinder to find out more and to register.

Rogers TechXpert For Wireless

Building on the successful support that Rogers TechXpert currently provides to Rogers Hi-Speed internet customers, Rogers TechXpertFor Wireless is now available to provide extended support for your smartphone. Get the extra help you need beyond basic support to set up a Bluetooth device, download applications or sync and link your smartphone with a computer. It’s like having access to your own personal tech when you need it. The service is available at any time for new and existing wireless customers.

Rogers Device Protection, Rogers Anti-Theft and Rogers TechXpert For Wireless are available bundled together in the Rogers Device Protection Premium package; and different bundle combinations are also available. To learn more about pricing and eligibility, visit www.rogers.com/protection.

Have you lost or broken your phone? We know everyone has a story. Tell us in the comments below!

Katie is a regular contributor to RedBoard

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  1. Mad Customer says: November 21st, 2012 a 4:16pm

    Funny how they don’t mention this:

    About Rogers Device Protection Services
    A service replacement fee of $25, $80, $120, or $200, based on your device will be charged when you make a service request to replace your device.

  2. John says: November 21st, 2012 a 4:34pm

    Just curious why this isn’t available in Manitoba?

  3. Mikey D says: December 4th, 2012 a 8:16am

    Omg where do I begin to point out all the flaws and Blatant lies.The handset protection is not what u think it is.You get a crap phone, do u have the Galaxy S3 that is brand new & cracked after falling less than a foo?((or whatever, something that should not break your phone is the point)Well great, here is your flip phone ss a replacement.Then they start this Smart Tab thing, so I could replace my phone for a more reasonable price or so I thought.It’s only for people who signed contract this year, because most people who got a phone say a month ago really need to upgrade right?I cannot believe I’m praising Bell but their cust service agents are superior in every way, they have more freedom to fix the inevitable billing errors Rogers will make and treat you like a customer not a friggen account.Sorry Rogers I despise you and your greedy ways and have personally helped 4 people sign up with anyone else but you, & I will continue to do so

  4. Chris C says: December 4th, 2012 a 1:45pm

    I would also like to know why this is not available in Manitoba?

    • RogersNicolas says: December 5th, 2012 a 2:22pm

      Hi Chris,

      Only for Device Protection Plus and Device Protection Premium, but the Handset Protection is available there.

  5. tracy says: December 5th, 2012 a 1:54am

    My son bought a sony phone from rogers in may of 2011, the phone was not working properly we went to see about an upgrade in October. The agent advised us to call rogers to see what they can do since he only had the phone for just over a year. When I called I was told that rogers will fix the phone one time free of charge. I went to get it fixed on December 1 and was then advised that there would be a fee. My son decided to just upgrade his phone. I sent rogers an email because of the inconsistent customer service and of course the call was not recorded and nothing was documented to my account. They did say that we can return the new phone if we want, cause that will solve the inconsistent customer service that they give. I am not happy with the service that I have received and will share my experience with everyone I know.

    • RogersNicolas says: December 5th, 2012 a 2:27pm

      Hi Tracy,

      Our apologies for that experience. If your son has had his device for over a year, it wouldn’t be eligible for the manufacturer’s warranty anymore.
      This said, let us know if we can still assist.

      • tracy says: December 5th, 2012 a 3:02pm

        I understand that the warranty was only for one year, but a rogers rep told me that rogers will fix it one time for free. that was a lie and of course there is no record of my call.

        • tracy says: December 6th, 2012 a 1:20pm

          so no response, and you deleted two of my post. honestly what kind of customer service do you have? the more I read all of the post on facebook and the more I try to get some response the more angry I get. should I copy this and post it to my facebook and see what all my friends and families have to say?