Archive for September, 2012

Weekend Reading: Mobile purchases, LTE speed results, and working at Rogers

What’s new in the tech world this week? We fill you in on mobile purchasing developments, LTE speeds tests for the new iPhone 5, and what’s great about working for Rogers – all in our latest edition of Weekend Reading.

Men more adventurous with mobile purchases

According to a new survey from uSamp in the latest issue of eMarketer, it would appear that men are more adventurous when it comes to mobile purchases. While women are reported to be more hesitant (except with health and beauty products), men’s top purchases include digital content, consumer electronics and entertainment tickets. The gap decreases when it comes to utilizing mobile barcodes, though men still take the lead with 91% having tried them versus 85% of women.

So in what cases are women making more mobile purchases? Find out more about mobile buying’s battle of the sexes in eMarketer’s full article here.

Tablets, smartphones push bank change

Continuing with a look at the trend of mobile purchases, the Times Colonist published an article today on the future of mobile banking. In it they talk with executives from both ING and BMO to learn what capabilities are in most demand, and what they’re doing to achieve this for the public.

Earlier this year, Rogers announced an agreement with CIBC to launch Canada’s first mobile payment solution. And just last week, Nadir Mohammed also spoke about our upcoming endeavours with mobile payments at the Canadian Club.

Read more in the Globe & Mail and the Vancouver Sun, who also covered the story from The Canadian Press, and let us know your thoughts – what feature would you be most excited about?

LTE speedtests with iPhone in Canada
Any Rogers customer knows how important LTE is to us and how invested we are in developing our network, so its really rewarding to see it paying off for our customers. This month we announced the launch of LTE in even more cities by October 1st, and back in February we launched an LTE speed contest where we asked people to submit screen caps of speeds over 25Mbps. The average download speed we saw?  45.24Mbps! Now our friends at iPhone in Canada are requesting to see iPhone 5 customers LTE speeds, and we’re happy to say Rogers is in the lead – not only with number of entries, but the current top speed! Share your results with iPhone in Canada and/or leave a comment below on your LTE experience.

Top Employment Recognition for Rogers

We’ve all been there – whether you’re in school or have just graduated, it can be daunting not only finding a job, but a good company to work for as well.

This week HR reporter took time to acknowledge the companies making the best efforts at attracting and retaining young employers, and we’re pleased to share that Rogers made the list for the second year in a row. The list “recognizes employers that offer the best benefits for younger workers, such as tuition assistance, co-op or work-study programs, mentorships, training or bonuses for those who complete certain courses or professional designations.” This is not the first time Rogers has been recognized either – we’ve been lucky to have been consistently voted as one of Canada’s Top Employers for Young People and Greater Toronto’s Top Employers as well.

Check out some of our current openings and read more on what working at Rogers is all about!

Kelly is a regular contributor for RedBoard

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Rogers Youth Fund answers Allô prof’s call

The success of Canada’s students is important to us as a company. It’s why we’re kicking off a monthly series of blog posts that will shine a light upon the fantastic work being done by our signature national community giving initiative, the Rogers Youth Fund™ and the organizations we’re working with across the country.

Up first, Allô prof, a Quebec-based non-profit that provides homework support by telephone and online to Quebec’s elementary and high-school students, as well as their parents. A team of qualified educators joins a virtual team of student assistants, parents and others from the educational sector to bring this service to life.

Rogers Youth Fund is supporting the essential work being done by Allô prof along with a number of its initiatives, including video tutorials and online interactive games. Now, Allô prof is gearing up to launch a new application that will allow students to chat with Allô prof educators on their smartphones. They’ll be able to submit questions by text message and archive their conversations.

I had the pleasure of speaking with Marc-Antoine Tanguay, director of marketing and communications for Allô prof to get the scoop:

Q : Why an application? What are your hopes for this new tool?

A : Allô prof’s philosophy is the key to its success: be where youth are. They’re the ones who ask us to meet them in these technological spaces that offer such immense possibilities when it comes to helping kids out with their studies. That’s why, thanks to Rogers, we’re developing a mobile version of the Allô prof website, as well as a text-messaging-based application. Students will not only be able to send us questions by text message, they’ll be able to forward photos too. Given that more and more content is adapted for mobile devices, the potential is enormous. For an Allô prof educator, it’ll be easy and quick to direct a student with a question to an online video or to a fact sheet in our virtual library. We’ll be able to engage with students more quickly, which will allow us to help even more students, or simply help the ones who already call on us, more often. The new application will be available for iPhone and Android devices by January.

Q : What other projects have you been able to launch with support from the Rogers Youth Fund?
A : We develop our entire technological and mobile offering with the support of Rogers. Besides the text messaging application, we’ll be launching an online interactive game called Magimot, which will help elementary school students improve their vocabulary and spelling skills. Magimot joins Fin Lapin, another online game that teaches basic math. Over 1 million Fin Lapin games were played in just under 4 months, so we’re very pleased with its success. In January, we’ll launch the mobile version of our current website, which includes, among other things, 21 new video tutorials which have been viewed more than 15 000 times since they launched last May. What’s more, support from the Rogers Youth Fund has contributed to the hiring of 50% more educators this year. And of course these teachers are at the centre of everything we do.

Q : Why do you believe so strongly in the importance of a service like Allô prof?
A : There’s something touching about what we do at Allô prof in that we speak directly to young people. Just to give you an example, we recently received a thank-you note from a high school student who was the victim of bullying. He told us that he was able to get through his situation and build up his self-confidence thanks to the support he’d received from our educators. You have to keep in mind that in order to get our help in the first place, the student has work to do: at the very least, he has a telephone number to call or a website to visit. Young people are often the target of a lot of criticism from society. With the school reform here in Quebec, the media was constantly sending the message that a whole generation of students would suffer. The message they hear from Allô prof is that we believe in our youth and we’re here to support them. It’s this confidence that we give to young people.

The Rogers Youth Fund supports non-profit organizations near you. Join us for the next blog post in this new series, for a featured interview with Ian Edward, Executive Director of the Toronto Kiwanis Boys & Girls Clubs.

Michelle is a regular contributor to Redboard.

 

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The evolution of Rogers One Number: introducing exciting new innovations

Last February, we announced Rogers One Number, a new service exclusively from Rogers that lets you talk, text and send picture messages and video chat with other Rogers One Number users, all from your computer using your existing phone number. Your feedback was positive and several of you told us that Rogers One Number really helped to simplify your life. So what’s next for Rogers One Number? Well, we’re thrilled to tell you that the service now works with your home phone and tablet, and we’re rolling out a solution for small business customers as well.

Get even more from your one Rogers wireless number. With an Internet connection, you can now extend your Rogers wireless number to make or transfer calls using a computer, tablet, and regular phone with an adapter.

  • On iPad: With the Rogers One Number app, you can talk on the go, and even video chat with other Rogers One Number users. The app is expected to launch soon for Android tablets as well.
  • On Your Regular Phone: With the add-on service, you can connect your regular phone to a telephone adapter and use your wireless number to make calls using the Internet. You’ll enjoy unlimited Canadian long distance and not use your daytime wireless minutes while using your regular phone. The adapter is $24.99, the add-on service is $9.95 per month (plus applicable taxes). Visit your local Rogers retail store to purchase the adapter.
  • Check out this video for more information about how you can extend your wireless number to your regular phone.

If you’re a small business customer, we’ll post updates about the business solution on RedBoard Biz closer to launch.

To refresh your memory about the original features of Rogers One Number, check out this video of Miranda chatting with Winston when it first launched.

What do you think is the most useful feature of Rogers One Number?

UPDATE (November 1, 2012, 12:23 p.m):  As promised, the Rogers One Number app for Android tablets is now available! Download it right here.

Kaili is a regular contributor to RedBoard

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Making a big move? With Rogers Concierge you now have a free personal move agent

Moving is always a bit of a chaotic time. According to Canada Post, 14 per cent of Canadians move each year, so many of us can relate to all the planning that’s involved and know that staying organized can be a challenge.

Introducing Rogers Concierge -   a free service that gives existing Rogers customers a dedicated contact during the moving process to make sure all your Rogers services are up and running in your new home. Your Rogers Concierge is your go-to throughout the moving process – no waiting on hold or repeating your concerns to multiple people. You’ll be set up with a dedicated agent and will have access to a direct email and phone number so you can chat with them 1 on 1 whenever you have questions.

After setting up your bed, the next thing most people set up is the cable TV service, Hi-Speed Internet and home phone. From the time you decide to pick up and move to when you’re settled at your new pad, your personal Rogers Concierge agent is there to help you every step of the way.

In addition to being available for questions whenever you need answers, your dedicated Rogers Concierge agent will also proactively connect with you throughout the process to make sure your move is seamless. A Rogers Concierge will help you:

  • Review your order details
  • With technical troubleshooting
  • Change your account information
  • Answer your billing questions
  • Set up new products and services

What’s more, all Rogers Concierge customers get a free, no commitment, month trial of Rogers TechXpert service so once you’re settled in, you’ll have a personal technology expert at your disposal on a 24/7 basis by phone or online chat. Check out our recent blog post for more information on Rogers TechXpert service.

What about packing for a big move? My colleague Miranda recently caught up with Dustin from Rent-a-Son, a Toronto moving company that provides movers and moving services. We asked Dustin to share some tips on how to properly package up your electronics to ensure nothing is damaged during your move. Check it out:

For more info on Rogers Concierge check out Rogers.com/Moves or call 1 877 MY MOVE9 (696-6839)

What do you think is the most important item to have set up first once you arrive at your new place?

Kaili is a regular contributor to RedBoard

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Weekend Reading: Shopping with smartphones, the second screen & Canada’s fastest smartphone

Weekend Reading from RogersIn this edition of Weekend Reading, we take a look at a couple interesting posts: the increased trend of shopping with your smartphone, the idea of the “second screen,” and Canada’s fastest smartphone, the LG Optimus G. So grab a coffee, sit back and get caught up on some interesting tech news from the past week.

How shoppers use smartphones

Earlier this week, Rogers President and CEO Nadir Mohamed spoke about innovation at the Canadian Club in Montreal. One the innovations he highlighted was mobile wallet – a safe and secure platform that uses the SIM card inside your phone to safely manage all of your personal information like transit cards, credit and debit cards, loyalty or points cards and government issued ID. Cool right?

The trend toward a totally virtual wallet is already starting. In fact, recent research from emarketer noted that mobile coupon usage is skyrocketing. More people are using their smartphones to cash in on coupons and to get deals in store.

To read more about how shoppers are using smartphones to save money, check out the full report here. To read more from Nadir’s speech, check out our RedBoard post, or our RedBoard Biz post.

The second screen experience

Here’s another cool post you should read over your morning coffee. The Guardian published this one about the so-called “second screen experience,” or, how more and more people are using tablets and smartphones alongside TV to watch events. People are looking up actors on IMDB or, finding the music that’ splaying in an ad. They’re also chatting on Twitter and Facebook about the shows they’re watching while they watch them. As a result, broadcasters and publishers are reacting to this new way of TV watching by creating apps that help enhance the TV viewing experience. Read the full article here.

Canada’s Fastest Smartphone

Earlier this week, we announced that Canada’s fastest smartphone – the LG Optimus G – will be coming to Rogers this November. We wrote this post on it highlighting the fact that this phone, unlike other LTE phones, operates on the 2600 MHz spectrum which means it’s able to deliver higher speeds over the same distance. More speed means faster video streaming and downloading . Want to know more about this new Android smartphone? Check out this review from CNET or this post from Wired.

Miranda is a regular contributor to RedBoard 

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Looking to upgrade your device? Give the gift of savings with the Rogers Hand-Me-Down program

Rogers hand me down programIf you’re like me, you probably have a few old smartphones and devices kicking around at home. Or if you’re like most Canadians, you may even have a drawer or closet full of unused devices and electronics. In fact, research from Pollara shows that in 2011, 90% of Ontarian individuals indicated they are holding on to at least one out-of-use electronic device.

Your old smartphone shouldn’t go to waste. There are a number of options if you’re looking to rid yourself of those old electronics. But if your smartphone is still in fine working form and you’re ready to upgrade to a newer version of that device or a completely different smartphone altogether, the Rogers Hand-Me-Down program is a great solution.

Is your father finally set to join the wireless world and get a smartphone? Or perhaps your daughter’s reached the age where she’s ready for her own device? Many of us have a family member or friend who could benefit from a previous generation smartphone that still has a lot of life in it. That’s where Rogers Hand-Me-Down comes in.

This is how it works:

  • If you’re a Rogers wireless customer you can hand down your previous generation Rogers wireless phone to a family or friend when you upgrade to a new one
  • The recipient of that handed down device must be a new customer who activates with Rogers. They can activate on any month-to-month plan or add a line to an existing Family Plan
  • When they activate their Hand-Me-Down device, we’ll waive the activation fee!
  • PLUS for a limited time only, they receive up to $120 in credits ($10 off per month for up to 12 months) – offer expires October 31st
  • To find out more information about handing down your device on Rogers, check out our microsite

What device will you be handing down this fall?

Michelle is a regular contributor to RedBoard

The information in this post is current at the date of posting and is subject to change without notice.

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Tablet 101 with Rogers

Last week, Rogers hosted 15 bloggers to talk about how a tablet, such as the Samsung Galaxy Tab 8.9 LTE could help make their hectic lives a little easier. They chatted about everything from sharing their calendars to whether technology, such as tablets, belongs in the household. Using Storify, a social curating tool, we captured the best of what they had to say. Check it out:

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Canada’s fastest smartphone coming exclusively to Rogers

LG Optimus G LTE from RogersWant to get your hands on Canada’s fastest smartphone? Today, with LG, we announced our unique 2600 MHz enabled version of the upcoming LG Optimus G, a premium Android LTE-enabled smartphone, which will be exclusively available from Rogers this November.

The LG Optimus G is an Android 4.0 smartphone is the first LTE device featuring a Snapdragon™ S4 quad-core processor in Canada. With this new processor, you can expect an enhanced gaming experience with more visuals per second, smoother play and support for HD resolution displays. Additionally, customers will find it easier to multi-task and use multiple applications and features simultaneously. For example – it’s easy to continue a movie while you check and read text messages.

The LG Optimus G also has a beautiful 4.7-inch True HD IPS display for an unparalleled viewing experience. With 320ppi high pixel density, you get sharper and crisper images using less power. And, this device has a stronger touchpad so it can withstand impact damage even if you drop it or it falls off a table.

With all these awesome features, you’ll never want to put this thing down so it’s great that it also comes loaded with a 2,100 mAh high-density battery to keep this device powered up all night long. It also has an 8MP camera with HD video capture to give you the best shot every time.

 Operating at the fastest available speed in Canada

The LG Optimus G takes speed to the next level by offering maximum theoretical LTE download speeds of up to 100 Mbps and will be the first smartphone to support connectivity on the 2600 MHz spectrum*. The advantage of 2600 MHz spectrum over other LTE bands is that it is able to deliver higher speeds over the same distance allowing to do more with you mobile device at faster speeds than ever before for live streaming HD sports, downloading large files and streaming YouTube video clips and movies. Customers can begin to preorder the LG Optimus G mid October at www.rogers.com.

Rogers was first in Canada to introduce LTE devices a year ago, and today we have the largest selection of LTE devices in the country. We’re also the first Canadian carrier to offer theoretical maximum network speeds of up to 150 Mbps (typical speeds range up to 40 Mpbs). Rogers LTE network is available in select Canadian cities. Visit www.rogers.com/coverage for details.

What’s your favourite feature of the new LG Optimus G?

Katie is a regular contributor to RedBoard

Within Rogers LTE network footprint. Based on tests comparing data throughput speeds and on geographic coverage area comparison (in square kilometers) to Bell and Telus’ LTE networks.  See www.rogers.com/coverage for full details on Rogers LTE network coverage

The information in this post is current at the date of posting and is subject to change without notice.

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Delivering the next wave of innovation to Canadians

Nadir Mohamed, FCA, President & CEO of Rogers Communications Inc., at the Canadian Club of Montreal's podium

Photo credit: Pierre Roussel – Images Distribution

Earlier today, Rogers President and CEO Nadir Mohamed delivered a speech at the Canadian Club in Montreal about innovation – what’s next and what Canadians can expect.

One of the exciting innovations Nadir talked about was mobile wallet. Earlier this year, we announced an agreement with CIBC to launch Canada’s first mobile payment solution which will allow Canadians to pay with their CIBC credit card at the checkout counter using their Rogers smartphones. We know this is something Canadians are excited about. In fact, in our first Rogers Innovation Report, we asked Canadian smartphone and tablet users about the idea of a mobile wallet and 61% said the mobile wallet will make their lives better. 43% felt the traditional wallet would be replaced over the next few years and a whopping 79% said they expect to make more purchases on their smartphones in the future.

Here’s an excerpt of what Nadir had to say about mobile wallet:

Today the average Canadian carries 22 plastic cards in their wallet. Think transit, credit, debit, loyalty and government-issued ID. If you do the math, we’re collectively carrying 675 million pieces of plastic. At $5 a pop, that’s a lot of plastic to manufacture and distribute. 

Today your wireless device is already your phone, your camera, your computer.

Tomorrow it will be your virtual wallet…a safe and secure platform that uses the SIM card inside your NFC-enabled device to safely manage all of your information.

Everything you need for you and your family, conveniently and securely stored, all in one virtual place. Merchants will strengthen their relationship with consumers through loyalty and other rich offers.

Governments will see reduced fraud and increased service levels thanks to smart technology and other security capabilities.

And consumers will have convenient, instant access to all their cards, and the ability to carry what they want…without being limited by the size of their wallet…

Recently Rogers and CIBC announced they will launch the first commercial mobile payment solution in Canada. It gives Canadians the ability to pay with their credit card using their smartphone. It’s as secure as using your credit card today. And it’s easier to shut down a mobile wallet than it is to deal with a lost physical one.

This is Canada’s first real foray into mobile payments…and it’s the first real step in Canada’s journey toward a truly digital wallet.

Are you excited about the prospect of using your smartphone for mobile payments?

To read more about Nadir’s speech at the Canadian Club, check out our RedBoard Biz post here.

Miranda is a regular contributor to RedBoard

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Weekend Reading: Prices, Security & BBM

It’s been another busy week, so we thought we’d share some great news you may have missed amongst the frenzy! This week we highlight an article on staying on top of security for your devices, a shout-out to BlackBerry’s BBM service, the Rogers Reservation System and an article on worldwide cell phone pricing.

Preventing phone and tablet theft

Security is always a hot topic– especially as people upgrade to newer, better smartphones and tablets. CNET noted in a recent post, “If you’re under the age of 25, there’s almost an even chance you have lost your cell phone or had it stolen at least once.” It’s not just the physical phone you lose, but losing your device means losing all your personal data too. In recent years we’ve enabled our devices to save “passwords, contacts, documents, Internet history, and more.” So how do you still take advantage of all your phones capabilities while maintaining security? Check out the full article for some great tips from CNET that speak to all the latest devices and software here.

What else can you do to protect your phone? Register for Rogers Phone Finder, a service that helps you locate your lost or misplaced phone. Read all about it in this RedBoard post.

BBM earns a place in the Collins dictionary!

You’d be hard-pressed to find someone who has never heard the term “I’ll BBM you” even if they’re not a tech fanatic or Blackberry user. This just solidifies Blackberry Messenger’s place in society after making headlines with recent Olympians and musicians – check out the full article in Tech Vibes if you want to know who. So congrats to our friends at RIM for such a cool accomplishment – BBM this article to your friends if you agree!

The latest and greatest without the wait

Nobody likes long lineups, shopping mall crowds or travelling from one sold-out store to the next to find the latest smartphone. That’s why we wanted to make sure you saw our recent post about the Rogers Reservation System (RRS). It’s a great option for people who want to get their hands on the latest device but don’t necessarily need it the first day it’s available. Find out how it works and how to reserve your next device here.

How competitive are Canadian cell phone prices?

The National Post published an article this week looking at that very question. The article referenced a recent  OECD report  and a new study by Wall Communications from the CRTC that show Canadian cell phone prices are competitive on a global scale. Cisco also released several studies over the years “that confirm Canada’s favourable position.” Read the full article to find out why Canada ranked high in all three surveys and learn more about the worldwide markets.

Kelly is a regular contributor for RedBoard

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