Archive for July, 2012

Enjoy super fast speeds with Canada’s first LTE Rocket hub from Rogers

With a month of summer left, many of us are gearing up for vacation time with the family. As much as we like to take a break from our busy lives, we also want to maintain that peace of mind that comes with staying connected. So in addition to packing up the sun screen, swim suits and beach towels, we have a high-speed summer accessory to add to your packing list – the LTE Rocket™ hub, only from Rogers and available to customers starting August 2.

Power up to 15 WiFi devices at super fast speeds

A Canadian first and Rogers exclusive, the new LTE Rocket hub runs on a 2,600 Mhz LTE spectrum – the fastest available speed in Canada – and allows you to connect up to 15 Wi-Fi enabled devices at the same time. Simply plug into an electrical outlet and power on to create a Wi-Fi zone connected to the Rogers LTE network. You can hook up WiFi enabled devices such as tablets, e-readers, laptops, printers, cameras, music players or gaming consoles. The options are virtually limitless for yourself, or the whole family.

The hub has typical LTE download speeds up to 40 Mbps and maximum theoretical download speeds up to 100 Mbps when activated on the Speed Plus option. It also allows you to connect automatically to 4G HSPA+ when outside of LTE coverage.

The most LTE devices at the highest speeds available with Rogers

Rogers recently announced the one-year anniversary of LTE, along with 28 additional cities in Canada that are set to have access to the LTE network this year. Rogers was the first to offer maximum theoretical download speeds up to 150 Mbps available to the most Canadians. As device selection evolves, more and more customers will be able to take advantage of the full potential of the Rogers LTE network.

For more on LTE in your area and our industry-leading LTE device selection – including the Rocket stick, Mobile Hotspot, Tablets, and now the Rocket hub – visit:

With LTE and faster speeds than ever before, how will you stay connected this summer?


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Weekend Reading: HTC Desire C, TechXperts and the Rogers Cup

Weekend ReadingDesperate for a smartphone but don’t want to break the bank? You should check out the HTC Desire C .

This week we add this device to our lineup, in both white and red colours. With it comes the power of Android 4.0.3, Beats Audio integration, and a 5MP camera for photos and videos.

Those who have already had a chance to check it out are pleasantly surprised by this powerful little device. Android Central wrote an in depth review of the device saying it is “Probably the best entry-level Android phone you can buy today.” He adds, “HTC proves budget doesn’t mean last generation software.”

Our friends at Mobile Syrup also took to the device, stating “It’s appropriate for first-time smartphone buyers, students on a budget, or anyone looking for a pint-sized smartphone without a contract.” You can find more information about the HTC Desire C is here.

Now maybe you’re already a whiz with smartphones, but what about your computer? Rogers recently launched Techxperts, premium tech support for anytime, anywhere for anything from viruses, to loading software, to loading music onto your smartphone. Find out more in Connected Magazine’s latest article about the new service.

If you want to take a break from technology, now’s also a good time to check out the Rogers Wireless Box Office for some great deals on Rogers Cup tickets. By purchasing your tickets through the WBO, not only do you pay ZERO service fees and save 25% on Lower Bowl tickets, but you also get an official Rogers Cup souvenir upon entry to the stadium! You’ll also get a free $5 concession gift card for every ticket you purchase to grab some snacks before the match.

Check out recent posts from The Chronicle Herald and Sports Interaction to see who’s expected to take this year’s cup, then head over to Maclean’s for “Five minutes with Milos Raonicto find out how he feels about ping-pong, Gold medals vs. tennis majors, and why he won’t tweet Taylor Swift!

Tickets are still available for Toronto and Montreal through the WBO. Which match are you guys excited to see?

Kelly is a regular contributor for Redboard.

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Rogers Cup returns to Toronto and Montreal: Stay connected with Rogers Anyplace TV

Canadian tennis sensation Milos Raonic met with fans last week at Toronto’s Eaton Centre

Pop quiz: where does the tennis term “love” as in “15-love” come from? Well, like the Rogers Cup, which returns to Toronto and Montreal again this year, it’s the perfect mix of English and French. Apparently, the term “love” comes from the French word “l’oeuf” or “egg”, shaped like the number zero.

Once again this year, tennis fans can catch all the rallies and powerful serves at the Rogers Cup men’s tournament hosted at Toronto’s Rexall Centre from August 4th to 12th, and women’s tournament at Montreal’s Uniprix Stadium from August 4th to 13th.

You can’t make a match? No worries, you don’t have to miss a second of Milos’ powerful serve or Sharapova’s blistering return. Just follow the action on courts in both Toronto and Montreal on your TV, smartphone and computer:

  • TV Broadcast: Starting August 4th, fans can catch comprehensive coverage of the first three rounds of the men’s and women’s tournaments and the quarter-finals on Sportsnet ONE, Citytv and FX Canada. CBC will provide coverage of the semifinals and final matches.  Rogers is offering a free preview of Sportsnet ONE and FX Canada channels for Digital TV customers.
  • Rogers Anyplace TV Live Mobile App: Rogers wireless customers have access to unlimited live streaming of Rogers Cup on their smartphones. Rogers Anyplace TV Live is a mobile app with a $5 per month subscription that delivers Rogers Cup matches, and additional live sports entertainment, including the Blue Jays, all in the palm of your hand.
  • on Computer: Rogers Digital TV customers can live stream the matches on their computer.

And remember: LTE is the fastest wireless network technology in the world; streaming live sports on your smartphone is easier and quicker, with virtually no delays or buffering. That’s great news for tennis fans who want to keep an eye on the ball!

Tickets to the men’s and women’s tournaments are currently on sale. Rogers customers save up to 25% on many tickets. Check it out online at

There’s a lot going on at the Rogers Cup this summer, so don’t miss a minute of it.

What are you waiting for? Your serve!


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Sizzling summer devices from Rogers to keep you connected

Sizzling summer devices from Rogers to keep you connected

As much as we like to think summer’s a time to relax and unwind, our lives tend to get busier as the season unfolds. Between weekend trips to the cottage, beach excursions, music festivals, weddings and sporting events, the summer is action packed and keeps us on the go. Maintaining our busy schedules also means it’s important for us to stay connected, wherever we may be.

Whether you’re a camper, cottager or beach bum, our hot new summer devices will keep you connected, organized and ready to take on that next summer activity.

For the Camper

If you’re an adventurer at heart and love spending time on the lake or by the camp fire, the Motorola DEFY PRO, available exclusively to Rogers on August 15, is the perfect device. Scratch resistant, dust proof and water resistant, the DEFY PRO is built to withstand the elements and designed for those with active, busy lives. Here are some great features that keep you connected and well equipped whether you’re pitching a tent or out for a spin on the boat:

  • Motorola’s Battery Manager, which allows you to manage your phone’s power consumption and stay connected longer
  • GPS so you’ll never lose your way
  • A dashboard to keep track of your outdoor activities, complete with camping, hiking and daily workout views

For the Beach Bum

Maybe your preference is lounging on the beach or poolside? If that’s the case, the HTC Desire C smartphone will keep you entertained while you’re soaking up the vitamin D or driving to your next surf-side destination. Here are a few special features that make this the perfect beach-bum device:

  •  Beats Audio  technology that features studio-quality sound resulting in a rich, clear listening experience
  • 5 megapixel camera with instant sharing capabilities, allowing you to post those perfect beach pics on Facebook seconds after they’re captured
  • Vibrant 3.5-inch HGVA screen, perfect for web browsing, viewing photos and video while lounging in the sun

With its large HD screen and preloaded music unlimited and video unlimited apps, the Sony Xperia ion also serves as a great personal entertainment device for those lazy days by the water.

For Weekend Getaways

If you want to connect online using your favourite Wi-Fi devices during weekend getaways, a Rocket hub or Rocket mobile hotspot is a must-have item this summer. Here’s how they work:

  • A Canadian first and Rogers exclusive launching this August, the new LTE Rocket hub allows you to easily connect up to 15 computers and Wi-Fi devices to the Internet. Just plug it into an electrical outlet and power on to create a Wi-Fi zone connected to the Rogers wireless network. No software to download, no installation to schedule—get high speed internet for the whole family where you never thought possible, whenever you choose.
  • The Rocket mobile hotspot will keep you connected whether you’re on the road, exploring around town, or even on the dock or boat. Simply turn on this battery-powered, pocket-sized device and you’ve created a password-protected Wi-Fi hotspot for up to 10 Wi-Fi devices—from laptops to Wi-Fi tablets, from music players to eReaders and more.
  • When getting that new summer device, you may also want to think about signing up for the new 6 GB Super Plan from Rogers. With the new Super Plan, streaming videos, downloading music and staying connected has never been easier and it’s perfect for sharing between multiple devices.

With endless options at your fingertips, how will you stay connected this summer?

Michelle is a regular contributor to Redboard

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Weekend Reading: smartphone domination

Is there anything we can’t do on smartphones these days? Remember when cell phones were strictly used as a means to make calls or be reached on the go? Fast forward to 2012 and think about all they’re capable of: web, mobile payments, video calls, GPS, apps and more. It’s really no surprise that Network World released an article this month on smartphones phasing out some of our other technology.

In it, a recent study conducted by European telecom O2 found that of their respondents, 54% of alarm clocks and 46% of watches were the devices most frequently pushed aside by smartphones. 28% had even started to abandon laptop computers in favor of their handhelds. For more stats and predictions, check out the full article here.

Staying on top of this trend, this week we added another great smartphone to our lineup: the Sony Xperia ion, available exclusively from Rogers! This LTE enabled smartphone comes with unrestricted access to the Sony Entertainment Network, making it an entertainment junkie’s dream.

It also comes pre-loaded with Sony Video Unlimited  and Sony Music Unlimited, for a monthly fee that allows users access to the latest movies, TV shows and music tracks right from your phone! You can order yours online today or you can check out more details on our RedBoard post from earlier this week here. Also, take a look at this review from Canadian Reviewer for a good overview of the phone features.

As a bonus, get to know your new Sony Xperia ion better by getting set up with our picks for best Android tips from Connected Magazine:

  1. How-To: Assign Contacts to Groups with Android - Assign contacts to a group so you can send a single message or email to a whole group at once.
  2. How-To: Shoot like a Pro - Take better photographs with these pro photography tips.
  3. How-To: Add A Widget on your Android Device - Widgets are like mini-apps that sit on your home screen. In essence, they are shortcuts to a main app.
  4. How To: Set Facial Recognition - Learn how to set up Facial Recognition to unlock your Android 4.0 device.
  5. How To: Android Hotspot - What to share your Android data with your iPad? You can set-up a safe, portable and secure hotspot.

What did we miss? Let us know your smartphone must-dos by posting a comment below.

Kelly is a regular contributor to RedBoard


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Get ready to experience LTE on the new Sony Xperia ion exclusively with Rogers

Sony Xperia Ion from RogersIf you’re an entertainment junkie, or a music lover like me, the Sony Xperia ion, Sony’s new LTE Android 2.3 smartphone, can be your unrestricted ticket to the Sony Entertainment Network. Recently, I had the chance to play with this device and my favourite feature is definitely the 4.6” HD screen as I love watching content on my device or connecting it to a big screen TV. It also comes pre-loaded with Sony Video Unlimited  and Sony Music Unlimited, for a monthly fee that allows me to easily access the latest Hollywood blockbusters, TV shows and millions of music tracks from my favourite artists.

Packed with a premium 12MP fast capture camera, Shutterbugs will definitely love the quick launch feature of this device which is designed to help catch those unexpected video moments whether you’re using either the rear 1080p or front-facing 720p cameras.

Stay tuned for a great demo video of the device from our data guyz to see the device in action. The Sony Xperia ion is exclusively available first at Rogers retail locations. Check for more details and activate the device today and take advantage of our promotional Super Plan.

Rogers LTE network available in select Canadian cities. Visit for details.

What do you think of the Sony Xperia ion? What’s your favourite feature?

Katie is a regular contributor to RedBoard

The information in this post is current at the date of posting and is subject to change without notice.

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New to Rogers: the 6 GB Super Plan

Rogers Super PlanWe’re always looking for bigger and better. As technology continues to evolve and our smartphones get smarter, we rely on it to do more for us like download music, stream videos, or keep us connected through our social media networks.

Thanks to our new 6 GB/$60 Super Plan, now available on the Rogers LTE network, you can do all of those things and more.

Launching today and available until August 8, 2012, the 6GB Super Plan also gives you unlimited Canada-wide My10 calling, unlimited messaging, unlimited 6 pm evenings and weekends, and 200 weekday minutes.

What you can do with 6 gigs

With the launch of the Super Plan, we wanted to find out how much 6 GB of data really is, and what it can do for you. This is what we discovered:

Whether you’re an avid music listener, YouTube streamer, Facebook poster or Tweeter, the 6GB Super Plan gives you virtually endless possibilities right at your fingertips. If you love to jam to music, 6 GB gives you the freedom to download nearly 1,500 songs. Or perhaps sending and receiving e-mail is your preferred pastime? 6 GB will allow you to send or receive nearly 20,000 e-mails. If you’re the social media savvy type, you can update your status 34,460 times with 6 GB (that’s over 1,100 times a day!) Or maybe you’re a YouTube junky? In that case, you can stream nearly 100 hours of YouTube videos with the 6 GB Super Plan.

Data Sharing with the 6GB Super Plan

As you can see, 6 GB is a lot of data, especially for just one device. So why not use it to also enjoy internet on the go on your tablet, Rocket mobile hotspot, or Rocket stick? Just activate a Shared Device plan for each additional device to get the freedom of a separate SIM card and secure wireless connection. Rogers no-term Shared Device plans are now just $2/month for the first 10 months (regularly $12/month). You can activate up to 4 mobile internet devices to share your smartphone data plan and stay connected when, where, and how you choose.

With all these options available, what will you choose to do with 6 GB of data?

UPDATE (July 25, 2012, 5:47 p.m):  We’ve updated the text in the data sharing paragraph in this blog post to clarify the details of the offer.

Michelle is a new contributor to RedBoard. This is her first post. 

The information in this post is current at the date of posting and is subject to change without notice.

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Weekend Reading: the latest on Rogers LTE

This week not only marked the one-year anniversary of our LTE rollout – we also announced 28 cities set to have access to our LTE network by year’s end!

If you’re wondering what all the fuss is about, check out Ericsson’s site for some in depth information about LTE. They’ve got FAQs, key facts, background info, photos, videos and more.

And if you missed the celebration, here’s some great blog posts from earlier this week to help you get caught up:

  • Mobile Syrup wrote a post outlining the new cities added to the list including Cambridge and Abbotsfort – two places previously rumoured to be get LTE.
  • Engadget also wrote about the first birthday of Rogers LTE and called it a “delight to our friends in the North.” Generally people were pretty excited about the new cities being rolled out.
  • You can read additional coverage of in iPhone in Canada, The Telecom Blog, TechVibes and TalkAndroid.

We also celebrated the one year anniversary of our LTE network with our LTE Anniversary Contest, where we asked you to tell us how LTE has transformed your digital lives. With over 100 entries received, it was a tough decision, but our five winners of various LTE devices were selected on Monday! Check out their winning entries here.  Congrats again to all our winners and thank you again for sharing your stories!

As you can see, we’re pretty enthusiastic about LTE! We’ve been working hard to meet the growing demand from our consumers for more speed, and according to a recent study done by the CRTC, Canada’s average advertised speed is significantly higher than that of the U.K., U.S., Australia, France and Japan due to investments in 4G LTE mobile internet access services. To read some of the highlights of the CRTC report, check out our recent blog post here.

For more on LTE in your area and some of the latest Rogers devices available, visit For a complete list of cities where LTE is already live, PLUS the 28 cities announced for the end of 2012, visit our most recent Redboard post here.

Connected Magazine also has an online section dedicated to LTE, including helpful articles for beginners explaining what LTE is, and selecting the right device for you.

So you tell us readers, what do you want to see next for LTE?

Kelly is a regular contributor to RedBoard

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Report: Canadians enjoy some of the world’s fastest internet speeds

Earlier this week we marked the one-year anniversary of Canada’s first LTE wireless network here at Rogers. With over 60% of the Canadian population on track to have access to the fastest wireless network technology in the world by the end of this year, it’s no wonder Canadians have been found to enjoy some of the fastest internet speeds globally, as well as lower mobile wireless prices and lower prices than in the U.S. for telecom services.

In a report released earlier this month by the CRTC, Canada’s wireline, wireless, and internet services were compared to those of other major countries. How did we fare relative to countries like the U.S., U.K., France, Australia, and Japan? Here are the highlights:

Canadians have access to increasingly faster internet service speeds.

Although the price for broadband internet service in Canada has increased since 2008, this is largely attributed to the significant increase in average service speeds offered by Canadian internet providers. For example, an average high-speed internet consumer with 50 GB of data usage per month saw a 100% advertised speed increase in their service – from 14.2 Mbps in 2011 to 28 Mbps in 2012.

When it comes to mobile internet service, due to investments in 4G LTE mobile internet access services, the report finds Canada’s average advertised speed is significantly higher than that of the other five surveyed foreign jurisdictions.

Canadians’ mobile wireless costs are decreasing.

In the wireless service baskets that most closely reflect average Canadian mobile usage, the price for mobile wireless service has decreased substantially over the last few years. An average consumer with 1,200 incoming/outgoing minutes, full set of optional features, 250 text messages and 1GB of data usage per month saw a 12% decrease in the price of his/her plan since 2008 – roughly 3% per year on average. Note that this figure does not take into account handset subsidies which are included in the price of wireless plans for Canadian subscribers, compared to European subscribers that are predominantly on prepaid or SIM-only plans. An inclusion of handset subsidies in this price comparison could result in an even higher reported percentage decrease in wireless price plans since 2008.

Canadians enjoy lower prices for telecom services than their neighbours to the south.

The CRTC’s study shows that Canadian wireline telephone, mobile wireless, and broadband internet prices are consistently and considerably lower than the average prices in the U.S. As well, when it comes to bundled service packages, some of which include digital TV services, from 2008 to 2012 average prices for a telecom bundle have always been cheaper in Canada than in the U.S. In 2012 alone, the average price difference between Canada and the U.S. for the same bundles ranged from $47 to $66 per month.

You can read a copy of the CRTC’s full report here.

Patricia is a regular contributor to RedBoard

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Introducing Rogers TechXpert: 24/7 immediate extended tech support for a stress-free home

Rogers TechXpertSome of us are more tech savvy than others and in today’s world of evolving electronics and increasingly complex connected devices, it can be confusing trying to maintain a healthy digital life. Even if you pride yourself on being your family’s resident tech person, sometimes the issue may just be beyond your realm of expertise.

Imagine if you had your own personal technology expert whom you could reach any minute of the day by phone or online chat– no appointments needed.

Technophobes breathe a collective sigh of relief

The recently launched Rogers TechXpert service provides 24/7 extended technology support for your computers and other connected devices. You can focus on your life and have a specialized technology expert handle your tech. Assistance goes above and beyond your traditional Rogers services. Rogers TechXpert agents help with the products or software that are built and sold by other manufacturers or retailers.

Over the past year, the service has been offered on a trial period and the problem resolution rate has been 95 to 97 percent. Currently available to Rogers Hi-Speed Internet customers, you can sign up for one-time support or for a month-to-month subscription for up to three computers with Rogers TechXpert for Computers ($9.99/per month) or a subscription that also  includes your other devices with Rogers TechXpert Whole Home ($14.99 per month).

Here’s a possible scenario: Your daughter is staying up late putting the finishing touches on her project and she discovers she is unable to print it for school the next day. You try to fix it for her, but you’re stumped. Instead of painstakingly troubleshooting all night, you can instantly connect with a Rogers TechXpert agent for help via online chat or phone. With your permission, an agent can securely remote into your computer and troubleshoot your printer connectivity. If you’re using a PC, agents can also install a dashboard on your computer which initiates scans and health checks in order to monitor the continued wellbeing of your computer.

Recently my colleague Miranda caught up with Rogers TechXpert Advisors, Tim and Andjelko. Check out this video for an overview of how a Rogers TechXpert agent can help simplify the tech in your life:

You can sign up for a free one month trial to test it out. Visit or call 1-855-885-0178.

Kaili is a regular contributor to RedBoard

The information in this post is current at the date of posting and is subject to change without notice.

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