The future of television has arrived: Rogers introduces NextBox 2.0

Rogers NextBox 2.0Do you still rush home to catch your favourite show live or hope that no one else has called “shot-gun” on the good couch…or the remote control?

Those days are a thing of the past. Today, we’re introducing the next big thing in TV from Rogers: NextBox 2.0, a suite of new features for Rogers cable customers in Ontario that delivers a TV without borders experience, any time, in any room of your home.

What’s new?

  • Whole Home PVR: Now with a single PVR, you can watch your recorded shows from any TV in your home with a NextBox HD Terminal. Why it’s cool? Let’s pretend I’m a huge fan of The Bachelor (who’s pretending? I love it!). I’ve recorded it and can’t wait to see the most dramatic rose ceremony yet, but I’m dozing off on the couch. Now I can seamlessly switch the show to the bedroom and watch the big reveal in the comfort of my bed. You can even watch the same recorded programs in up to 4 rooms at once.
  • Rogers Live TV: Stream 22 live TV channels on your iPad or Samsung Galaxy 10.1 tablet using your home Wi-Fi connection. Why this is a life changer? Say I’m watching a cooking show and instantly get inspired to whip up a dish along with the TV host; I can switch the live show to my tablet into the kitchen and live stream the show while I embark on my culinary adventure.
  • An enhanced interactive TV guide: A sleek and intuitive new HD interface, with advanced search capabilities. Why do I love this? Because I can customize and build personalized channel guides and easily search for that show everyone is buzzing about, while never losing sight of the current episode. The new on demand portal makes it easier to check out what’s new on Rogers On Demand Channel 100.
  • More tailored cable and internet packages: Usage-based packaging options. What does this mean? It means I can choose the services best suited to my TV and internet needs. All packages come with a discounted monthly TV service, NextBox 2.0 free for 6 months and a PVR Extender that allows you to record and store even more of your favourite shows! Whether you watch a little TV or a lot, there’s a variety of packages available to suit your needs.

With NextBox 2.0 home entertainment is now on your schedule and on the screen of your choice. Speaking of entertainment on any screen of your choice, Rogers On Demand Online has a new name: Rogers Anyplace TV.

It’s still your online entertainment destination or your favourite on-demand primetime TV shows, kids programming, specialty channels, movie rentals, and live streaming sports action – just with a different name. The new name captures the next step in TV entertainment. It’s about streaming sports action while you’re commuting or enjoying the latest episode of 30 Rock on your mobile when you’re waiting in line. It’s entertainment right at your fingertips.

In addition to watching your favourite programming online on your PC, you can also watch on your smartphone, tablet and Xbox 360.

Got a special place in your heart for Rogers On Demand? Your favourite On Demand hotspot on channel 100 will be keeping the Rogers On Demand name alive.

You’ll be able to see the new name starting now at and over the next couple months, you’ll start to see the name changing for the mobile app and Xbox platforms.

Which room do you think is the best for TV viewing? Join the discussion on Twitter by using or following #NextBox.

UPDATE (February 27, 2012, 6:43 a.m): Looking for more information on NextBox 2.0? Take a look at this video to see it in action:

UPDATE (February 29, 2012, 4:18 p.m): If you are an existing Rogers Digital TV customer with a NextBox HD Terminal (Cisco 4642) and/or NextBox HDPVR (Cisco 8642) and wish to get the new guide, just complete the form here: to upgrade to the Rogers Enhanced Guide, at no additional cost.

Just click on the “Can I Get It” tab and fill out all the necessary boxes on the form and press ORDER NOW. It will take up to 72hrs to process. Once you’ve filled it out, it will update all of your compatible digital set-top boxes in your home.

Kaili is a regular contributor to RedBoard

Leave a Reply

118 comments on “The future of television has arrived: Rogers introduces NextBox 2.0

  1. Alan

    Just wondering.. For enhanced box customers are we still gonna receive the enhanced guide firmware update?

    1. RogersNicolas

      Hi Alan,

      The new interactive programming guide is only available on the NextBox HDPVR (Cisco 8642 HDPVR) and NextBox HD Terminal (Cisco 4642 HD digital set-top box).

      [edit] To provide additional info, the enhanced box is the NextBox and you can receive the new interactive programming guide by calling Rogers and requesting that it be put onto your account. There is no charge for this.

      1. Andrew

        When do you expect the current Cisco 8642 HDPVR to get the current Interactive Programming guide features or even Remote TV access [This has been outstanding for nearly a year]

      2. RogersKaili

        We’re currently working on Remote TV Manager, TV Call Display and GetMoreTV for NextBox. We needed to upgrade the guide software first and all these features and more will be coming soon.

  2. Oh how I wish Rogers was available in Halton region. Cogeco is SO LAME.

    1. Nathalie

      I absolutely agree about this, I am in the Leeds and Grenville Area,

  3. Bern Doyle

    Why are there so many limitations on these services?
    Why only an Ipad or a Samsung tablet? WHy arn’t these apps avaialble across the broad spectrum of Android apps? Why are the devices so expensive? this is NOT new technology — Tivo has had these functions, in HD no less, for 3 years — and at a fraction of the cost. You need to start broadening your scope.

  4. Benjamin

    If I already have a capable PVR like the 8642HD PVR, will it automatically be upgraded to the Interactive TV Guide system? Or do I have to opt in?

  5. mphalpern



    1. RogersKaili

      Hey mphalpern-
      I answered you earlier below, but I thought I’d further clarify my response. Basically, on each NextBox PVR you can Record up to 2 programs or watch 1 live TV program and record another at once. You watch live TV (even HD) on all your TVs at once, there is no limitation. For Whole Home PVR, you can have up to 2 NextBox PVRs and up to 8 TVs (connected to NextBox equipment) so you can record up to 4 programs at once, watch recorded programming in up to 8 rooms at once and watch live TV on 8 TVs at once (even HD).

      I hope this the helps clarify!

  6. Allan

    Is the Nextbox 2.0 available for installation if I ordered today, or is it coming soon?

  7. Petraeus Prime

    This is great and all but why are rogers wireless customers not included.

  8. Wammy

    Go ahead and stream away Rogers customers. Let me know how you make out at the end of the month with the potential of a HUGE monthly overages bill.

    What happened to network congestion and concern for the end user experience?

  9. Jag

    Will the tv call display and remote tv manager work “out of the box” as they have not been available on precvious cisco boxes!

  10. Mark

    It mentions ipad or Galaxy tablet for the Live TV. Can I use it on any Android tablet, or do I have to have the Galaxy tablet (I’m hoping not!)?

  11. Todd H

    All we need now is another Tablet promotion and I may actually switch cable from Bell to Rogers. Can not stand the current guide on Rogers but this upgrade sounds promising. Then talk the wife into HDTV in the bedroom and whole home PVR would be amazing.

  12. Mike

    I have te Cisco box and it has yet to be upgraded to the new IPG. Do you know when I will receive it. I was told thy the guide would have been downloaded by the 20th of February

  13. Chris

    If I recently purchased the 8642HD PVR, will I be automatically receiving the HD program guide?

    1. irene

      id like to know as well… just paid 500$ for something that wont be compatible now??

      1. RogersNicolas

        Hi Irene and Chris,

        I’ll quote Kaili’s answer below: “If you already have the Cisco PVR (model # 8642) and Cisco HD terminal (4642), you do not have to upgrade or exchange your set-tops in order enjoy the NextBox 2.0 experience. Simple call 1.800.Rogers1 and request the new guide and the new software upgrade package will be pushed to all of your Cisco terminals!”

  14. RogersKaili

    Hey Todd,
    Whole home PVR is cool, I like the idea of continuing my show while I move around the house… You mentioned a tablet, thought I’d let you know that our Diamond NextBox 2.0 package comes with a Samsung Galaxy tablet : )

    1. Todd H

      I just found that promotion but it is a bit too much for my budget. But the new guide is what will sell me. Also PVR function. With Bell I can record all episodes, new episodes, or weekly timing of the program I like. With my friends current Rogers PVR it seems they can only really do one episode at a time and have to set recordings every day. Looks like this upgrade is more like what I am used to.

      I see these packages include High Speed Internet. I am still on a promotion for my Internet with Rogers (Express Internet). Can I still order nextbox and get a promotion?

      1. RogersKaili

        Hey Todd- With the NextBox PVR (and the older Rogers 8300 HD PVR), you can record series and specify whether or not you wish to record new programs only or all . You don’t have to record single programs, but you can also do this if you wish.

  15. Carlos

    So this means I need to go exchange my pvr? I just got it last month. I upgraded from the old explorer 8300 to the new Cisco pvr. Or am I just gonna get a firmware upgrade to take advantage of this feature? I got two more Cisco HD receivers at home as well.

  16. Helen

    I just signed up for the NextBox…however I forget to ask, does the TV watching time on the 3 additional terminals I got use my internet useage…?

  17. brian

    How does the home pvr work? Can I tape one show, watch another. While someone in diff room tapes another and watches something else taped? And a child in another room watch a taped show? In other words what are the limits of the home pvr?


    1. RogersKaili

      Hey Brian, I originally replied to you below, but I thought I should further clarify…

      Whole Home PVR service supports up to 2 NextBox PVRs and up to 8 TVs (connected to NextBox PVRs/HD Terminals) so at most you can record up to 4 programs at once (they can all be HD), watch recorded programming in up to 8 rooms at once (HD or SD) and watch live TV on 8 TVs at once (even HD). Currently, you can set a recording on your NextBox PVR, watch (and/or delete it when you’re done watching) from any NextBox connected TV attached to your Whole Home PVR service. You can start watching a recorded program in one room, stop it, then resume watching from the same spot from another NextBox connected TV. And….coming soon, you’ll be able to set a recording from any NextBox connected TV attached to your Whole Home PVR service.

      Hope I was able to provide more info on this!

  18. RogersKaili

    Hi everyone- I wanted to make sure I answered all your questions.. I’ve included a bunch of info here below!

    Hey Allan, it’s available for installation today.

    Hey Jag- the TV call display and remote tv manager does not work on Cisco boxes, (not currently, but it’s in the works!) all other boxes get call display, and the 8300 series works with remote tv manager.

    Hey Andrew- you can get it today by calling in (1.800.Rogers1) and requesting to opt into the new guide. We’re working on remote tv- should be soon!

    Hey Mike- You can get the new guide now, just call to opt in, we made it opt in for the people who wished to stay on with our legacy guide.

    Hi Chris- Yes you will.

    Hey Carlos- If you already have the Cisco PVR (model # 8642) and Cisco HD terminal (4642), you do not have to upgrade or exchange your set-tops in order enjoy the NextBox 2.0 experience. Simple call 1.800.Rogers1 and request the new guide and the new software upgrade package will be pushed to all of your Cisco terminals!

    Hey Helen, watching TV on the additional terminals will not affect your internet usage, it’s not related.

    Hey Todd-There are two options available to you: 1) you can order NextBox TV as a standalone and keep your current internet offer or 2) switch to one of the bundled NextBox 2.0 packages which already include high speed Internet at a discounted rate; in which case you will have to forfeit your current offer discount.

    Hey Brian & MHalpern- with one PVR you can record up to 2 shows while watching a 3rd recording, from any room. With 2 PVRS you can record up to 4 shows while watching another recording, again in any room.

    Hey Benjamin- you’re right, you have to opt in, just call 1.800.Rogers1 to get the new guide.

    Hope I answered everything, happy weekend everyone.

    1. Martin


      You need to educate the tech support guys that deal with Nextbox 2.0. I have the service and have 2 HDPVR’s and 2 HD receivers. Only one of the HD receivers can see either of the HDPVR’s. Cabling was done correctly, in fact the installer even came back at HIS cost to confirm everything was fine. I can swap which cable the two HD receivers are plugged into and the issue follows the receiver, hence not a cabling issue.
      Once I called support after numerous reloads, factory resets and various other tests I was informed that you CANNOT have two HDPVR’s in the setup. I explained that I had one HD receiver that can see and playback content from BOTH HDPVR’s, as soon as I said that silence on the phone. Apparently I stumped them. You can even organize your recordings by PVR, if you can only have one why even have that option?
      Installed Whole home PVR on March 5th, I even cancelled Bell TV for this and switched to you. Yet 7 business days later I still only have one working HD receiver.
      Not very impressed, especially when tech support has no idea how to fix, apparently it was sent to engineer’s and I would receive a call within 24 – 48 hours, that was 3 days ago.
      The only bright spot out of this whole scenario for me was the installer knew his stuff, no BS the guy knew his stuff inside and out.
      As a side note, I think it is appalling that you only pay the installers PER JOB, yet make them wait on hold for a CSR to do their back end thing, TWICE for almost an hour each time. That tech is not getting paid for those two hours

      1. G

        Hi Martin,

        I have the whole home pvr too. I have 1 PVR and 2 HD boxes. When the tech came he set it up and it worked fine but I added a box since then and the box cannot see my PVR. I have called several times and they’ve reset my boxes etc. still doesn’t work. Did you get all your boxes working? What was the issue?

  19. Omar

    Just called to opt in for the new guide, They had no idea what i was talking about. They said the new firmwares are being pushed out by area and there is nothing they could do

  20. G

    I called as well and they were clueless as to the push to my box. They told me I had to wait.

  21. Matt

    WAAYYY too expensive for this technology. Just insane. I have two PRV boxes in my home but I just want one box where I can share programs between the two TV’s. $180/month is just insanity for this, especially if it eats at your monthly limit cap. Rogers should at least give you some kind of deal that eliminates the monthly cap if you’re renting this, I already go over my 100gig limit every month without this.


    I’ll pass..

  22. Jason

    Thanks for the information RogersKaili. I had the same question as some of the other readers; if I needed new hardware or if an upgrade would be delivered to my Cisco 8642HD PVR. I took your advice and called 1-888-ROGERS-1 and spoke with Jessica in Customer Service. She made some changes on her end and I’m now just waiting for the software update to be pushed through. I was told it could take up to 48-hours.

    Seems like my experience was better than some of the other commenters. Fingers crossed the upgrade goes through smoothly!

  23. Stephen

    I’m reading that you can’t manage the PVR from the client boxes, is that true? Set recordings, delete recordings from client boxes?

    1. RogersNicolas

      Hi Stephen,

      You can delete recordings from the client boxes. You can only set a recording from you PVR currently, but in our next update, coming soon, you’ll be able to set a recording from all NextBox HD PVRs and HD Terminals (clients) in your Whole Home PVR network.

  24. Erik

    I just got the update the other night. I like the whole home PVR, I like that you can set something to be saved until space is needed. That is really all that is good.

    First and most importantly the new software is SLOW!!!! A second or two delay on every button push it is awful.

    The list option is a good idea but it again is slow and hard to navigate through. My biggest issue with it is that it always seems to show a channel in the background (there is no blank guide screen by default). Therefore if you are watching a show on that you have recorded and you are recording two shows if your show finishes it wants you to stop recording one of your shows unless you happen to be on one of the channels you are recording…

    Also after you delete a show (which again IS SLOW!!) it pops up with a confirmation that the show was deleted…. You then have to hit ok. Why bother with this? It serves no purpose, the show is deleted. This adds an annoying step to a process that takes almost three times longer then normal.

    Also, good we fix the number of times that PVRs freeze and crash when trying to watch content on rogers on demand!

    Can we fix this? Its driving my family crazy.

    1. AJ

      are you sure you’re on the latest? That sounds exactly like the old software.

  25. Chris

    Called in like Kaili suggested and the CSR updated my account so I could get the software update. FYI you may need to unplug your device to force the update. Mine took 5 minutes to update, looks a 1000 times better.

  26. Chris

    Hey Matt – have you read what the plan offers? You could eliminate one of your PVR’s and get a way better internet package (250gb) that is discounted. In all fairness the offer ($180/mo) seems pretty reasonable especially with the free tablet offer. And before you ask, no I don’t work for Rogers. If you are going to comment on something then you should at least take the time to get it right.

    DIAMOND NEXTBOX 2.0 PACKAGE with 2-yr term
    Ultimate Internet
    FREE NextBox™ 2.0 HDPVR rental for 6 months
    NextBox 2.0 HD Terminal rental
    Home Gateway Rental
    FREE 1TB PVR Extender 1000 ($169.99 value)
    Includes a Samsung Galaxy Tab 10.1™ tablet with this package!

    1. Bruce

      Hey Chris,

      Bear in mind that the $181.20 monthly price is only for the first six months. After that, the price jumps to $223.53 a month. (And you’re locked in for a minimum of 18 more months.)

      Oh, and Rogers reserves the right to increase prices between the 6-month discounted portion and the 18-month regular portion of your contract.

      You also pay $49.99 for installation and $14.95 for “activation”.

  27. Chris

    Hi RogersKaili a question for you. A little off topic but still related to the new offerings. Will there be a new remote TV manager for the iPhone and iPad that works with the new Cisco HDPVR’s and HD set top boxes? I recently downloaded the iPhone app only to find out that it only works with the older 8300 boxes. With all the new offerings one would assume that an app (iPhone/iPad/android) would be released as well. Thanks in advance.

  28. Gary Gladstone

    Our PVR has just been upgraded to the new Guide. Something doesn’t make sense. Under the old guide, I could set up taping for a series – ONLY if it was first run on the station. I can’t find out how to do that on the new Guide, so now, all episodes of a show will be taped, even if it is a repeat. Any thoughts?

    1. Chris

      This is a glaring oversight if they do not fix this and other major issues. Yes the UI looks a lot better but is painfully slow (as others have pointed out) which makes it very frustrating to use. Not too mention that everyone in my family is now complaining and telling me to switch it back.

    2. RogersNicolas

      Hi Gary,

      You can still do this with series recordings. To do this, select any future program (that has not started yet) and press select or record. Select Record series from the menu, then select New episodes only (Episodes in menu). It sounds like you left the default setting, All Episodes, when you first set the series recording. To change the option for existing series recordings, go to Scheduled Recordings by selecting Menu, Recorded TV and Scheduled Recordings or by pressing the LIST key on your remote twice. Next, select the recorded series you wish to modify – there is likely more than one episode recorded, simply select the folder for the series, select the first episode in the list, select Modify series, select New episodes only (beside Episodes in the menu) and select Save (before exiting the menu).

      To set New episodes only as your default setting for series recordings, simply press Settings on your remote, select PVR Settings, select Default Series Settings, and the change Episodes to New Episodes only – from this menu you can change all your Default Series Settings including Time (timeslot), Day (of the week), Save Until, Lock (parental controls), Start (time buffer before), Stop (time buffer after).

      Note, if you press record on a program that is currently being viewed, the program will just record and won’t give you the option to set series settings. You may set these next by navigating to Scheduled Recordings using the steps above, select the program (currently recording) select Record series, select New episodes only and then Save.

      Let us know if you have any questions!

  29. Matthew Gorman

    Is there a site where I can see instructions/details of the new guide? And/or a site to request changes? I got the new guide pushed to me as I am having whole home pvr installed tomorrow, but there no longer seems to be a slow-motion feature & when scanning channels the guide only goes up/down by pages rather than 1 channel at a time.

    1. RogersNicolas

      Hi Matthew,

      Our online documentation will be coming very soon and we’ll update you as soon as it has been published on In the meantime, I’ll try to answer your questions.

      There is no slow motion feature currently on the PVR. To channel up and down by channel as opposed to by page when on the guide, try using the arrow keys on your remote. There is a known defect with the remotes that we are fixing with the channel +/- acting the same as the page +/-, within the guide, however when you are viewing a channel and you use channel+/- it only goes up and down one channel at a time.

      I hope this helps. Let me know if you have any other questions!

  30. Ryan

    I got one. Pretty but response time in the guide is wicked slow and the interface design is fairly terrible. All manner of dumb UX decisions.

  31. irene

    can we get a calendar of when the opt-ins will be available per area?
    i am in ottawa

    1. RogersNicolas

      Hi Irene,

      It’s already available in your area. If you are an existing Rogers Digital TV customer with a NextBox HD Terminal (Cisco 4642) and/or NextBox HDPVR (Cisco 8642) and wish to get the new guide, just complete the form here: to upgrade to the Rogers Enhanced Guide, at no additional cost.

  32. Matt G

    It appears that the new guide has gotten rid of several functions including: slow-motion (by pressing the play button twice), advancing one frame at a time (by pressing pause then fast forward), skipping forward or back by 15 minutes (using the page+ or page – buttons) and skip to end (in the pvr menu).
    Is there a way to get any of these to work, specifically the skip ahead functions? If I want to check it a show was cut off at the end I don’t really want to have to fast forward through the whole show.

    1. RogersNicolas

      Hi Matt,

      Unfortunately some functions like PVR chaptering (skip forward and back in 15 minute increments) and slow motion were not available in the first release of this software, but we anticipate adding these back into the guide over time in future releases. To solve your immediate problem and ensure the end of your program is not cut off, you can add a buffer at the end of your recording by navigating to Scheduled Recordings by pressing LIST twice on your remote, selecting the recording, selecting Modify this recording or Modify series, selecting the amount of time you wish to add beside Stop (5 mins, 15 mins, 30 mins, 1 hour, etc) and selecting Save.

      To change default settings for your series and single program recordings, press settings, select PVR Settings and adjust Stop (time) for Default Series Settings and Default Recording Settings that way you won’t have to adjust this setting each time you setup new recordings.

      1. Matt G

        Every night at 2am my PVR shuts off for 15 minutes to install new software. EVERY NIGHT for the last 2 weeks. Also, if I’m in the middle of watching something PVR’d then the unit does not remember where in the program it shut off, so when it finally comes back on line I have to FF through the show from the beginning.

        How long is this going to go on for? And, is there a way to set another default time for when the pvr will install new software? I can’t be the only person watching TV at 2am.

        Also, any idea when the slow-motion function might be brought back? I use that function a fair bit (primarily while watching sports) and I’m pretty disappointed that it was removed from this UI.

      2. RogersNicolas

        Sorry to hear about your issue, Matt.

        I shared it with our technical support team so that they may investigate it.

  33. Andy

    Use this link to request the new guide. They claim it will be pushed within 72 hours.

  34. terri

    I have the new NextBox but am having a very hard time understanding how to use the new guide (it is NOT intuitive) let alone how to use with my pvr in the other room. Is there a user manual or instructions anywhere??? The documentation with the box did not come with any info on the new look and feel – it is very generic. The new box might offer more razzle dazzle features but, it is only good if you know how to use them. Also,the text font size of the new guide is extremely small and hard to read – this must be changed.

    1. RogersNicolas

      Hi Terri,

      Thanks for your feedback.

      Online documentation is coming soon. In the meantime, we’ve posted FAQs on, simply enter NextBox FAQ to find the frequently asked questions and answers about the product. Not sure I understand your confusion about Whole Home PVR. Have you had Whole Home PVR service installed? If so, your technician would demonstrate how to use this feature. It is very simple to use though, just press LIST from any NextBox Terminal or PVR associated to your Whole Home PVR service and a list of programs will display By Date, By Title, By Channel or By PVR. Select the program you wish and select Play from start or Resume playing (if you have already watched part of the program and wish to resume from the spot you stopped watching it previously). You can also use the same trick functions (Fast Forward, Rewind, Pause) and Stop buttons on your remote that you can while watching any recording. These are the same steps you take to watch a recording from your PVR with the old and new guide.

      In the meantime, we’ll send you an email to look into your display issue.

  35. Luca

    The “Nextbox” is already outdated. Take a look at the upcoming DragonTV enabled TV sets and AppleTV sets… that’s where the future is all for less than 180.00 per month!

    1. Chris


      DragonTV isn’t even out yet (I know you said upcoming) and AppleTV is completely different in that you cannot watch live TV so I am not sure what the comparison is. Also you could easily spend 180.00 a month with ATV if you watch a lot of movies or TV show episodes not too mention the cost of increased use of your bandwidth.

      I love my ATV but it is no substitute for cable at this point. And as for DragonTV do you really want to be talking to your TV?

  36. Eric D

    Every Nextbox 2.0 package (including the “build your own” package) includes a “NextBox 2.0 HD Terminal rental”.
    Is this a necessary part of the package?
    Can I not get a package without this rental cable box?
    If I get one of these packages, am I contractually obligated to continue renting it for two years?
    Can one even chose to buy this second cable box (since 24 month rental is pretty close to the purchase price)?

    24 months at $13.14/mo is $315.36… That kills the $253.98 savings from the PVR and the 6 month HD VIP package discount.

    I have only one TV… am I the only one???

    1. Andy

      These packages are intended for the “Whole home PVR system”, so if you have one TV, then it doesn’t sound like these packages are for you.

      1. Eric D

        These packages are intended for the “Whole home PVR system” only by virtue of the inclusion of the “NextBox 2.0 HD Terminal” in each of the packages. Nothing more, that I can see. Still, thank you summarizing, succinctly, my position on the lameness of these packages. Cheers.

      2. Andy

        No, they are intended for Whole Home by virtue of the inclusion of the Nextbox AND a secondary terminal, along with a tech coming to your house to install the necessary filters.

        If you aren’t interested in that, these packages are not for you… and unfortunately it appears that’s the only way to take advantage of a free extender and tablet.

        It’s not as though these packages are the only way to get digital cable from Rogers though. You just don’t want/need the package deal.

      3. RogersMelanie

        Hey Eric D,

        Andy is right. If you’re not interested in the Next Box option, we do have other digital cable packages you may want to check out. You can find the details at:

      4. Eric D

        Again… you are just restating my point. The fact that these packages are ” intended for Whole Home” is my gripe.

        Obviously I know that there are other ways to get digital cable… But with these bundles is the only way to get $150 off the purchase of the “Nextbox 2.0″, the 6 mo discount on HD VIP channel pack (the price of which just seemed to have increased), the free extender, and the free tablet (which I wouldn’t get anyway). Forcing you to rent (can’t purchase) a second box – which over 2 years is about the same as the purchase price, which many will continue to rent –
        is just a way to recoup the discounts given. Hence my original complaint.

        I happen to want to upgrade my internet and my 8300 PVR isn’t working very well any more – time buy a new one. This is disappointing. That’s all. Moving on.

  37. Melissa

    I had this installed on Tuesday, and the tech was unable to get the receiver to pair with the PVR. The only solution he could come up with was file a ticket. As of today, nothing has changed; I still can’t access shows recorded on my PVR from the receiver. Called Tech Support, and the only option they had was to schedule another tech to come out to my place. Which is occurring tomorrow.

    1. Andy

      I watched my installation quite closely, and the tech didn’t do anything special to configure the boxes to see each other (except maybe rebooting them each a few times)… So the network seems dependant on where and how he installed the filters in your house, and possibly on the service being switched on at Rogers.

      Just a couple of thoughts… can you see the icon of a little house on the front of both boxes? That was the first step to making sure they were communicating. If not, there’s definitely a problem.

      If the “house” is there, then what we had to do was unplug both boxes, plug in the PVR, let it completely load (including the long load of the guide), then do the same with the regular digital box.

      Good luck.

  38. Melissa

    Thanks, Andy.

    The first tech didn’t check to ensure that there was a straight line running between PVR and HD Box; my modem was placed right between the two. Moving the modem to a different branch in the split solved the problem immediately.

  39. Steve

    It seems evident, once again, that Rogers has dropped the ball completely with the “new” PVRs. Firstly, this type of technology is not at all new. Rogers is years out of date and still they don’t have a working version. To add insult to injury, they insist that it’s new and try desperately to sell it at a premium.

    Those of us that invested in the abortive effort that was the 8642 feel betrayed that the guide update is now only available by calling Customer Service and when it downloads it cripples the appliance. It is so slow as to be unusable. Rogers seems to be determined that the Cisco box is the way of the future but many years of market research says that it is the worst possible combination of inadequate hardware and poor software design.

    I doubt Rogers will see the light but if they issued a cable card that could be put into a TiVo 3 then they could resell those and have many many happy customers. I am now so disappointed with the continuing series of blunders that I have decided to go to Bell. At least they have decent PVR. Rogers, you need to wake up and smell the coffee or you will lose more and customers.

  40. Todd

    I used the website to submit my request for the firmware upgrade. It took three business days to get pushed to my box (last night around 10pm). I really like the look, much more modern and displays more information on the screen. Now we just need the call display and remote manager…

    1. RogersNicolas

      Hi Todd,

      Thank you for your feedback. It’s always very appreciated!

  41. Kyle

    I just ordered the Diamond package for the Nextbox. How many gb is the Samsung Galaxy Tablet that come with it? Also I use the remote tv manager app on my iPhone, will I still be able to set recordings and view recordings on my pvr from my phone? Also how long until the caller id on the pvr is working like it is on my current one??

  42. Mac

    Be careful of what you wish for. I asked for the upgraded and it toasted my box! Call tech support 3 times, they noted they were having a ‘known issue’, something with a problem with networking to the next version.

    In they had to revert my box to the old guide and completely reset my PVR, LOST ALL MY RECORDINGS!!!

  43. matt

    We ordered the whole home PVR and after 4 days of problems the techs finally got it to work, then we looked at the guide that is slow and blocks the entire picture. There is a way to change that but it still cuts of the picture. Some of the features that were nice have been taken out like the brows by feature and the pvr feature tens to not record shows that I set up, I just took that thing back and got the old box back…. maybe when rogers fixes that crappy new box I will get the upgraded version but until then I will stick with the old reliable box.

  44. Matthew

    yeah well I wanted the diamond package but since I already had rogers I was told that I could not get that package..
    anyways coming from the states I noticed how far behind these companies are in most of this technology.

  45. Mike S

    Had the new IPG for 3 days. Kept on freezing multiple times per day. Less flexibility than the old IPG. “downgraded” to the old IPG

    Wish Rogers would beta test te service and transfer features to upgrades. The IPG looks sleek but the issues make the older Software look better.

    Bell’s IPG is faster an has a higher drive for HD recoding (100 vs 20 for Rogers). Really wish Rogers can offer similar products and services that are fully tested before they are introduced to customers.

  46. Chris

    Somebody needs get bring Tivo HD into Canada, it would solve all the problems.

    1. Chris

      Yeah kind of a joke that you can only get a SD version of Tivo right now, kind of defeats the purpose when HD is almost the norm now.

  47. Steve

    Watched a show on ROD last night using the new Enhanced Guide and it wouldn’t let me Fast Forward any part of it?? Kept coming up with an error something about ‘Tricks’ aren’t enabled during playback. I hope this is just an isolated incident…


    1. Chris

      This is normal if you are watching ROD television programs and has been for a long time. If you were watching a movie then you should have full FF, RR and Pause controls.

    2. Steve

      Just read somewhere that certain networks don’t let you fast forward their shows? Seriously?

  48. Kyle

    Is the Nextbox worth getting? What size Samsung Galaxy Tablet are they giving away with it?

    1. Chris

      The Next Box is great! It basically just a newer version of the 8300 that is slowly being phased out. You only get the tablet if you sign up for the most expensive package, not really worth it in my mind considering you can get a Samsung Galaxy Tablet fairly reasonably at Best Buy or Future Shop.

  49. Don Greer

    Why can’t I set up recordings on the non-pvr nextbox unit.

    1. RogersNicolas

      Hi Don,

      Please feel free to reach out to our Customer Care team via Twitter @RogersHelps, Facebook or traditional ways. They’ll assist you with that.

      [update] The ability to set a recording from the NextBox HD Terminal (non PVR box) for Whole Home PVR customers is coming soon in our next release.

  50. Harry

    Hello, any idea when you will have the PVR extender’s in stock?

    1. RogersNicolas

      Hi Harry,

      Our HD PVR extender will be available at select Rogers Plus Stores starting April 1st 2012:

  51. Kyle

    Rogers!!! What size tablet are you sending out with the diamond package. I know it is the Samsung Galaxy, but how many gb’s

    1. RogersNicolas

      Hi Kyle,

      It’s a 16 gb tablet. Let me know if you have any other questions.

  52. Melissa

    I have had nothing but problems since the software upgrade on both of my Cisco HD PVRs. This is ridiculous. I pay for services from you that I cannot use. The best suggestion support had was to revert me back to the old guide and lose ALL of my recordings. NOT COOL. This software should be labeled as a Beta and people should be told to install at their own risk. No where did it say that I would get constant errors that I cannot record because my PVR is almost full… it is 37.5% full, and it would not allow a programmed 30min HD show to record. No one knows what is causing this problem, so basically I have no PVR function for HD recordings.

    Also you lose your ability to surf through your favorite channels, you only get a guide.

    You lose the ability to set a Sleep timer, which is basic functionality on just about all technology. Are we not supposed to be conserving power? So not when I fall asleep my PVR has to stay on all night? Ridiculous.

    There is NO manual to tell you how to do anything, anywhere that I can find. Everything is hidden, and the response time is SLOW. SLOW beyond belief.

    I would go back to the old guide in a second if it didn’t mean I would lose EVERYTHING from both of my units.

    Stupidity. and no one has answers.

    1. Melissa

      And last night it decided that 60% of the drive was not enough for a 30min SD Show so it deleted everything that was recorded on Tuesday and Wednesday.

      Still NO help from anyone at Rogers. I think I’m going to just take all of my equipment back and head upstairs to the Bell store and switch.

  53. Keven

    SOOO SLOW! It’s unbelievable how slow everything is. I press buttons 2 or 3 times sometimes before I get a response and then it registers as 2 or 3 presses so I end up somewhere I didn’t intend to be. I’ve never been so disappointed with an upgrade. It’s so frustrating that I’m going to check out Bell’s system to see if it’s worth switching.

    If you’re thinking of upgrading, good luck.

    1. RogersNicolas

      Hi Keven,

      Sorry to hear about that. I shared your issue with our online Customer Support team. They’ll get back to you as soon as possible.

  54. Kyle

    Thanks Nicolas for your reply. Right now I have the regular HD PVR. Can you tell me what benefits there are for switching to the Nextbox? Also people seem to be having issues with it from this forum. Does it have any issues? When will the call display and Rogers remote tv app work with the Nextbox?

    1. RogersNicolas

      The Nextbox 2.0 presents new innovative features and functionality like whole home PVR, enhanced interactive TV guide and Rogers Live TV.
      Read more here:

      The TV call display as well as the Remote TV manager will be coming soon.

      1. Martin

        But it doesn’t actually work as per their website yet. Guide is still in beta mode. VERY slow. PVR randomly deletes show. I have had this system installed for 2 weeks now and one of my receivers is STILL not working. Called 4 days ago and tech was supposed to call me back within 24-48 hours so far nothing. I would hold off for a few more months. It’s still beta status, believe me.
        Ceck this link

      2. RogersNicolas

        Hi Martin,

        Just wanted to make a quick follow-up. I forwarded your comment to our online Customer Support team. They’ll get in touch shortly!

      3. Melissa

        Why will you respond to everyone else but me. No one is being of any help what so ever. I was told I would get a call from a technician within 48hrs regarding my problems and no call. I get no response on here or on Twitter. Just silence. Not Cool.

      4. RogersNicolas

        Hi Melissa,

        Sorry you felt ignored. I shared your feedback with our internal teams yesterday. We’ll get back to you as soon as possible regarding your issue.

      5. Melissa

        And another 4 days goes by with no call back, despite being assured by 2 customer service agents. One in cancellations because I called to cancel my services due to this stupidity that someone would call me from engineering. So a total of 9 days, promises from 4 agents… and NO CALL.

        I want out of my contract on the grounds that YOU are NOT providing the services that I pay for.

      6. RogersNicolas

        Hi Melissa,

        Sorry to hear that. I’ll forward your feedback to the customer support team.

  55. Sylvia

    Our guide was switched to the new “Nextbox 2.0″ and ever since then we loose all channels at times, the digital box switches off on its own and just switching channels will cause loss of channels…..we have to reboot almost on a daily basis and on top of that the print is so small its hard to read it… I had to go right up to the tv screen to see the little “exit” , “search” , etc icons… its extremely frustrating, i do not like it…. AND DON’T TELL ME ITS MY INCOMING CABLE, thats the only answer we are given, not just in this instance but for years, its always about the incoming cable…. thats not it, its the service. I am seriously considering switching cable provider…. its gotten to the point where we just don’t enjoy watching tv anymore!!!!!

  56. Sylvia

    Hey “rogersnicolas” looks like you completely ignored my comment … when I called customer service a few days ago about my problems, she had no idea what I was talking about and of course didn’t hear a word I said either, for example, I told her I had to reboot all three terminals 3 times before I called, she started to tell me that I should reboot the terminals! What?! I guess you have no response to my comment either …. no help here either!!!!!!!!! Thanks!!

  57. Matthew Smith

    Is nextbox 2.0 available in St. John’s?

  58. Jeff

    I live the live tv app for my tablet. Seems kinda silly they don’t make all Rogers owned channels available. Would be sweet to watch Sportsnet or FX. Sitting in my back yard watching a Jays game on my tablet would be ideal.

  59. Sean

    Where is the Sleep Timer gone? That is such a great feature! That needs to be back on this box!

  60. amanda

    You mentioned specificly cooking shows in the part about live tv on your tablet but i didnt see the food network available as one of the live channels on the app. Did i miss something?

    1. RogersNicolas

      Hi Amanda,

      If you’re referring to the following line, it was given as an example: “Say I’m watching a cooking show and instantly get inspired to whip up a dish along with the TV host; I can switch the live show to my tablet into the kitchen and live stream the show while I embark on my culinary adventure.”

  61. Jon

    Rogers, PLEASE get it together and make TV Call Display work with the new Nextbox system. Why do you roll out new products and software updates before they do what they’re supposed to do? I spoke with a CSR before upgrading to this new setup and this person guaranteed that the TV Call Display would work perfectly. Also, all Rogers advertising and information about the TV Call Display claims that all you need to do is subscribe to cable and home phone. I’ve been lied to and mislead.

    1. Rogers_Chris

      Jon, that feature should be available in the future. I apologize for the misinformation you received.

  62. Kyle

    Befote I have this installed. We the customers would like to know when all features will be available. I want to know when the tv call display will work? Not a comment like “in the future”. What does that mean?? Next week or next year??

    1. Rogers_Chris

      Sorry but I don’t have timing to share, Kyle.

  63. karen soffe

    How come I PVR a TV show and I go to watch it 2 hours later it is not there. The next day the recording will show up.. This has happened several times now. How do i fix the problem. Also I was watching a series on DEMAND and there were many seasons. I went to watch the series and there was only 3 episode????? What up with this!!!!!
    Please help

    1. rogershayleyf

      Hi Karen – so sorry to hear you’re having trouble with your PVR. This is probably something that needs to be looked into further. If you could please reach out to our support team on Twitter @RogersHelps or on – they can help troubleshoot this for you and determine where the issue lies :)

  64. Michelle Neill

    Can you increase the font on the guide?

    1. RogersMike

      If you have a NextBox and live in Ontario, you will be receiving our new guide over the coming weeks. Keep an eye out for it!