Rogers device subsidies 101: Choose the option that’s right for you

Our friends in legal have asked us to make some edits to this post. In the spirit of transparency, we wanted to let you know that the following text has been changed from when it was originally published. The primary fix is that we’ve re-written to clarify that all customers have a contract with Rogers, even when they choose a no-term, no cancellation fee option.

We know that some of you have had questions about fixed term wireless contracts and why they exist.  What you may not know is that Rogers offers you choices, even when it comes to contracts. You can always be without a fixed term contract with Rogers if you choose to pay full price for your device upfront and pay for your services month-to-month.

Why do I need a fixed term contract?

When you enter into a contract, you receive a device or service at a reduced cost. The benefit of signing up for a 1, 2 or 3-year term is the upfront savings you get on the wireless device you want.

Wireless devices can cost hundreds of dollars depending on the model.   You can choose to skip the fixed term contract and buy your device at full price, but sometimes, getting a break on the cost of that new quick messaging device, smartphone, tablet or RocketStick makes more sense and is easier on your wallet than paying for it outright.

What if I want out of my fixed term contract? What fees apply

We often get questions about cancellation fees and why they exist.  As part of our ongoing commitment to our customers, we’ve implemented a new policy around what happens when customers with a fixed term choose to end their fixed term early.

Here’s the new policy:

  • If you received a device subsidy when you signed up, and you want to cancel your service before the end of your fixed term, you will need to pay the Device Savings Recovery Fee (DSRF), which is based on your device subsidy.
  • You can find the amount of your device subsidy (economic inducement) in your agreement. To calculate the DSRF, just divide the subsidy you received on your device by the length of your contract in months , multiply that number by the months left in your fixed term contract and of course, add applicable taxes.
  • Did you get a bigger subsidy when you signed up because you have a data plan? Rogers offers additional subsidies to customers who sign up for both voice and data plans.
  • The Additional Device Savings Recovery Fee (ADSRF) is charged to subscribers with data plans who cancel prior to the end of their term. You can also find the amount of your data plan subsidy (additional economic inducement) in your agreement.
  • This is calculated the same way as the DSRF, taking into account the months left in your fixed term contract and the initial subsidy provided to you.
  • The one-time service deactivation fee is $12.50 per line and charged to all term customers in provinces other than Quebec and Manitoba if they choose to cancel their services before the end of their fixed term. This fee helps to cover the administrative costs and charges associated with your cancellation.

It’s always important to understand what you’re paying for, which is why we’re trying to make it easier for customers to understand our device subsidies.

Heather is a regular contributor to RedBoard

Leave a Reply

83 comments on “Rogers device subsidies 101: Choose the option that’s right for you

  1. Matt

    But what about us early adopters that switch and upgrade devices at full price regardless of price or contract! Why isn’t there subsidies or special consideration for us who don’t care about the contracts or cost of the device!?

    1. RogersNicolas

      Hi Matt, we definitely care about early adopters as much as other customers. I’ll share your feedback on my end. Thank you for reaching out!

  2. No mention of carrier locks? I’ll take my iPhone unlocked, with no subsidies, direct from Apple. Thanks but no thanks to carrier locks (entirely out of principle).

  3. Daniel Sarfati

    I’d like to thank Rogers for giving me the freedom to be in full control of my wireless needs. Although Rogers does have some of the best devices out there, I personally opted to purchase a device from a different carrier (obviously outright) since the device I wanted has an exclusivity deal…

    If this had been in place when I was going through all of this, it would have made my life a lot smoother, since at the time the only way to get the best rates was with the 3 year contract. I am planning to sit out the rest of my contract and afterwards going contract-free and purchasing my devices outright.

    Thank you Rogers for listening to what your customers want, I’m sure this option isn’t what most customers would choose, this is definitly what I have been asking for from the “big 3″ wireless companies, and you guys sure delivered!

    Just one question, does this new policy govern existing contracts, such as the one I signed in Dec 2010? Thanks!

    1. RogersNicolas

      HI Daniel,
      Thanks for your feedback. Existing customers are covered by the former ECF model under the provisions of their existing contracts. However, if you enter into a new term, you will be subject to this new policy.

      1. Richard

        Hi Nicolas,

        I was an existing Rogers customer that had 19 months left on my contract with no subsidized device purchased at the start of the contract.

        I entered into a new two-year contract today and still did not buy a subsidized device.

        Going by the new policy which apply to me now, my cancelation fee will be $12.50 in total is that right?

        Nobody at any of the Rogers Authroized Retail store is willing to speak to me about this (Metrotown store in Burnaby, BC, fyi).

        Could you please confirm this for me?

        Thank you very much.

      2. zgsha

        Can you please confirm to Richard’s question above? I am in the same boat. Thanks,

      3. RogersNicolas

        Hi Richard,

        For all account related related questions, you’ll have to call Customer Care. They’ll be able to give you the most accurate answer based on you account details.

      4. Richard

        Hi Nicolas,

        I followed your advice and spoke to customer service. The call lasted a total of 41 minutes while I got passed around different department and none of them gave me the same answer.

        At first I was told that the new policy only applied to voice and not data, or vice versa, and after informing her that the Rogers website specifically laid out the policy for Voice and Data plans the lady forwarded me to the cancellation department.

        At here I spoke to Anita and was quoted $102.50. A number which made absolutely no sense to me according to the policy laid out above. I informed her as I have not purchased a subsidized phone, my economic inducement should be zero, and her reply was simply that regardless I will receive a cancellation fee of $102.50.

        I am very frustrated. Please clarify this for me as I do not feel speaking to customer care is fruitful at this point. If this is beyond your jurisdiction please help me identify the lady I spoke with or the case number for that call. It was made yesterday Jan 26th at 3:07pm Pacific Time and lasted for a total of 41mins 48secs.

        Thank you very much for your help, I have received very frustrating treatment from both in-store reps and customer care by phone, you guys are my last resort.

      5. Melissa*

        Assuming Rogers never gave you subsidized price on hardwear…should be the case. :)

      6. Richard

        Yea that’s what I thought too, but apparently that is not the case..

  4. Vito

    This is a very good step on Rogers part.

    Does this apply to all contracts or only new ones? If only to new agreements, do the old terms apply to the old contracts?

    1. RogersNicolas

      Hi Vito,

      The new fee structure applies to new customers and existing customers who enter a new term after January 22, 2012. Customers with existing terms will not be affected by the changes until they enter a new term.

  5. Hi Heather!

    How about you give us all an example that’s more realistic, because reading all this mumbo jumbo makes my head spin with amazement.

    How about we take the newly released Samsung Galaxy Nexus which can be had for $99.99 with a 3-year contract. And given that it’s outright purchase price is $599.99.

    Go!

    1. Rogers_Chris

      Hi Puleen,

      If the inducement is $500, and you signed on for 3-years, and wanted to end your existing agreement, then it would be $13.89 X number of months remaining in your contract, plus the $12.50 Service Deactivation Fee + taxes (if outside Quebec or Manitoba). If you wanted to cancel after one year, based on my calculations you’d be paying $333.36 + the $12.50 (plus tax).

      Hope that helps!

      1. Melissa*

        “LIKE” :)

  6. Jordan

    This is NOT cheaper and penalizes customers looking to cancel EARLY into their contract. Another reason why Rogers is not interested in customer satisfaction and only in the bottom line. Enough with the PR spins. Tell it how it is.

    1. Mike

      They are charging you the same price as if you bought the device outright (pro-rated in YOUR favour), plus a very small fee. By subsidizing your purchase, they are essentially paying for the phone up front for you. The $12.50 fee is almost nothing against the cost of the device (less then 2% over 3 years). Say you decide to buy the phone outright and put it on a credit card, you’re looking at 20% even if you miss 1 payment.

      This is a huge step forward for the consumer. You get a substantial discount in return for a commitment to use their service. If you want to leave, just pay for the device and go elsewhere. Why do so many people feel that they should get everything for nothing?

    2. rob

      how is it not cheaper? you will never pay more than the discount you got on the phone? maybe you need to read it a little closer.

    3. Jay

      This is actually a step in the right direction. All the wireless providers were forced in this direction in Quebec and more recently in Manitoba due to a change in legislation. Rogers has taken the step and applied the rules across the board for the rest of the nation.

      We as customers win. If you sign a contract and cancel early you will never have to pay more than it would have cost to buy the phone outright. The previous cancellation policy was unfair and cost consumers much more to cancel early.

  7. Sam

    Wow…..some really creative people work at Rogers!!!!! let me know if you need more Acronyms to get money out of peoples pockets…. :)

  8. Danny

    Could you please explain how the Device Savings Recovery Fee and Additional Device Savings Recovery Fee is allocated between voice and data.
    Device discount = A * DSRF + B * ADSRF
    A = percentage of device discount due voice
    B= percentage of discount due to data
    What is “A” and “B”?

    1. Rogers_Chris

      Hi Danny, the DSRF and ADSRF will be specifically laid out in dollars in your contract, which will allow you to do those calculations.

  9. Rob

    At least Rogers will unlock your phone when your off contract. No other carriers will. Mind you it costs 50.00 but at least it is an option.

  10. Aaron

    What if you get a new plan without getting a new phone.

    Example: Switch to a retention plan and they force you to renew. What’s the cancellation fee then? Based on the new contract or based on 36 months from the original point of sale? What if you signed a 12 month term and then renewed into a 36 month term?

    1. Rogers_Chris

      When you enter into a new term or renew your term after January 22, you’ll be covered under the new policy.

      1. Aaron

        Perhaps what I was saying isn’t quite understood.

        Let’s use numbers in example:

        I buy a google galaxy nexus today from Rogers for $99.99 on a 3 year term. I get a $500 subsidy discount.

        A year from now, I change my plan and get my contract renewed for 3 years.

        I cancel my plan from Rogers a year later from that.

        What do I pay?

        Or.

        I bought an iphone 4 August 1st, 2010 on a 3 year Voice and Data plan. I changed my plan today and get renewed for a 3 year term without taking another device.
        I request to cancel my plan the next day. What do I pay?

  11. The “buying a car” analogy is a little disingenuous. Imagine a world where if you leased a car, you paid, say, $250 per month, and if you decided to buy the same car, it cost you $20,000, but you still had to pay the $250 per month. Ridiculous, right? Well, that’s the way your contracts work.

    Why, if I decided to buy my phone outright, would I not pay less money per month on my wireless bill?

    1. Rogers_Chris

      Customers who decide to take advantage of a device subsidy and sign a term contract pay back their original subsidy over the course of their term through a commitment to monthly service fees. That’s why no term customers don’t have to pay cancellation fees if they choose to end their term early. Not signing a term won’t reduce your monthly bills, but it does mean you don’t need to worry about cancellation fees.

      1. Manuel

        This comment irks me, I’m sorry.

        So if I take a phone, part of the bill I’m paying goes towards covering the subsidy that you provided me to get the phone in the first place, so If my plan is 60.00 bucks and you take 15 for subsidy really all that’s left is 45. Now, If I buy my phone why would the price be the same since you’re not subsidizing anything???? It doesn’t make sense. You telling me that the advantage is that there isn’t a cancellation fee is an insult to my intelligence.

        If I don’t need your subsidy, why should I pay the same price as someone who needs your subsidy. I’ll go a step further, instead of 12.50 make it 20.00 bucks for all I care so that way you guys make something out of the fact that essentially you’re providing me credit to purchase a phone.

        Like many things, it doesn’t make sense, like the 35.00 activation fee we pay to switch sim cards from one phone to another, it does’ t make sense, like the 1.45 a minute we pay for roaming in the states, or the fact that in the year 2012 Rogers customers still pay for Call Display and Voicemail.

        Rogers, your service is good, I admit it, but sometimes I think your policies and pricing schemes were written by Dan Brown the same guy who wrote the Da Vinci Code since there are so many intricasies involved every time you update your contracts.

        Chris I’m sure you’re a nice guy and nothing personal, but I struggle to think that when you’re answering some of these questions you truly believe in the answers. Personally I would cry if I had to answer some of these questions and keep a straight face.

      2. pf

        I could not agree more Manuel with your observations. It feels like the penny hasn’t dropped for some making comments here.

        Simply put, the maths should be (give or take)

        Option 1 = Option 2

        where
        Option 1 = phone provided by telco + voice/data plan + repayment of subsidy

        Option 2 = self-purchase of phone + voice/data plan

        PS: I made the same calculation on T-Mobile UK and options come with £3 difference over 2 years.

        The moral of the story is the telcos in Canada are getting away with over-charging their customers whilst making extra-ordinary profits. Stuff like activation should be included in price as a cost of attracting customers to their network. Caller ID costs NOTHING in real terms, which means $7/month of pure profit (or what ever the bundle for caller id is).

        Lastly, I’m not suggesting that mobile phone operators should be giving phones away for free, I fully expect to pay for what I get, but don’t like being “taken for a ride”.

    2. Fresh

      Actually.. “buying a car analogy makes sense.

      If you were to lease the car at the rate you suggested ($250/month), you’re not taking into consideration of insurance, gas, checkups (which can all be measured by monetary value, similar to that of wireless service [Voice and Data]) and if you were to pay for the car outright, you’d still have to pay for gas and insurance guaranteed.

      All wireless carriers subsidize the products they sell to entice their customers into contracts.. It’s not about the phones, they care for the 3 year service you promise by signing the 3 year contract.

      If you were to buy the phone outright with no contract attached, that’s an available option. Not everyone has money to blow $600+ on phones. You’d still need to pay for the service in order to use your phone, regardless where you take your business.

      What difference does it make if you sign a contract and if you buy outright? Very simple. If you signed, and unhappy with the service received, you’re entitled to leave but you’d have the cancellation fees attached (with this new policy though, they make it so that you pay the remainder of your phone as if you bought it outright)

      If you bought it outright, since you’re only paying for service and because you’re not on a contract, you can stop your month to month payments and pick up service with someone else who might please you more.

      To me.. the car analogy makes sense.

  12. Matt

    Agreed!Why bother spinning this as the newest customer friendly contract provisions? All it means is that Rogers has fine tuned contract obligations to benefit Rogers and not the customer. Here’s a thought why not do away with contracts period and offer other incentives for customers to stay on board! From what I can see, its more about new activations that get the hardware subsidy and to not promote early cancellation so that Rogers does not lose money on hardware. Instead of re-spinning in the media contract provisions why don’t you just spell it out instead of using the new contract jargon? Reaaaaalllllyyyy!? Who are you guys kidding!?

    1. Melissa*

      Just you ovbiously

  13. Matt

    And also early adopters who choose to renew DO NOT getsubsidies pricing with all the fees such as the early upgrade fee and sometimes works out to the full price of the device. Rogers def needs to re-adjust pricing and early upgrade renewal programs to make it worth while for us early adopters to switch up early without or without a re-contract signing.

    1. Brendan

      If your talking about the EHUP fee, all thats for is to recover the subsidy remaining on the phone. Now i will admit it doesnt work out perfectly to the discounted amount, but pretty darn close.

      1. Brendan

        Sorry, the subsidy you recieved on your CURRENT phone.

  14. D Kupiec

    The thing people needs to keep in mind is that your phone is locked to a specific carrier even if you buy the hardware outright. The way to do this is that, for example, if you really like the iphone, buy it directly from Apple unlocked.

    Like myself, I used to have a 32GB iPhone 4 directly from Apple (Cost me about 850 with tax). When 4S came out, I sold my iPhone 4 at $600. The difference is $250. iPhone 4 is launched is July 2010 and 4S launched in Oct 2011. There is 15 months in the gap. $250 / 15 month, you only paying $16.67 a month. I had the freedom of choosing a very low cost plan with an other firm and my bill averaged about $48 a month (With data, CID and the standard voice plan). I can also ensure that I can get the latest and greatest every year. You will have a lot of bargaining power when you are not in contract and face upgrade fees!

    In you go into contract, you are forced into high priced plans that will cost you at least $55 + another $10 or so for add on…

    You ended up maybe paying the same or maybe even a bit less without a contract. Keep in mind though, you need to own a highly popular phone like iPhone, Galaxy S series and Nexus. The point I am trying to say is shop for the plan, not the phone because you can buy unlocked phones on eBay, Amazon and Newegg.

  15. zgsha

    How do I get a copy of my agreement that I entered into 1 year back, which lists out all the subsidies that I got – device or data?

    1. Rogers_Chris

      If you don’t have that on paper, visit a Rogers Plus store and they’ll be able to give you more info.

      1. Melissa*

        Um wrong. She entered an agreement 1 year ago. ECF applies not SDRF

  16. Sean

    Month to month eh! I bought the Samsung Tab when it came out and choose to go month to month with my data plan. I called Rogers a month ago and asked them to cancel the plan and they told me I had to give them 30 days notice???? This made me very upset as now I have to pay another month when I do not want the service. I did not enter into a contract so why do I have to pay an extra month? Rogers I am not happy and I have had my business account with you guy’s for 12 years now.

    1. RogersNicolas

      Hi Sean,
      That’s indeed part of our Terms of service. You may find them here: http://your.rogers.com/about/legaldisclaimer/TOS_Eng.pdf

  17. Jeff

    Where can I get information regarding the voice vs. data subsidy? I am looking to purchase a BB Bold 9900 on a three year contract, but I want to make sure that I understand the contract properly. How much of the $420 subsidy is for voice and how much of the subsidy is for data? As a consumer, this information should be available to me. I want to know what the penalty would be if I choose to drop data partway through my contract.

    1. Rogers_Chris

      Hi Jeff, that info will be spelled out on your agreement should you choose to consider signing up for a term contract.

  18. Brendan

    I love the new Cancellation policy. Makes alot more sense than the former. with the ECF policy you had to pay a flat rate regardless of the phone subsidy, whereas with this new policy, your just paying off the money you owe on the phone. However, I would like to know if a similair change will be happening with the Early Upgrade Policy. As it stands the EHUP policy is not terrible, but I definitely feel it can be improved upon. Not to mention if the EHUP policy were to be ammended in a similair way, I would be more inclined to continue signing up on contract, because as it stands right now, I may just wait out my current contract and go month to month for all phones thereafter.

    So, How about it Rogers, any plans on redoing the Hardware Upgrade Policy in a similair fashion?

  19. alph

    It seems more transparent, but I’m wondering how much the subsidy fee exceeds the original cost of the phone. Seems like a pretty ginormous interest rate for what is essentailly a loan.

    ” Rogers offers additional subsidies to customers who sign up for both voice and data plans” I have never seen this. Are you saying there have been offers where, for example, a phone was $100 for outright buy, $75 with a voice plan and $50 with a voice and data plan?

    1. Rogers_Chris

      Glad you think it’s more transparent, alph, but we’re not saying there are those types of offers. While it depends on the device, you’ll find our advertised prices are based on 3-year voice and data plans. Otherwise, you’re looking at a smaller inducement.

  20. mk

    what about the $35 activation fee. is that gone now.

    1. Rogers_Chris

      No mk, it still remains, nothing has changed with regards to that fee.

  21. mk

    this doesnt make much sense to me. im not a big fan of the way things used to be. but for example i purchased the galaxy nexus for 99.99 on a 3 yr contract (saving 500). I would have to pay 13.89 for every month left on 36 months of my contract when i choose to upgrade. so if i want to upgrade in a year i would pay 333.36 or in two years it would be 166.68. plus the undisclosed DSRF free and and a deactivation fee.

    Now based on the older early upgrade option i would not be eligable to update the first 6 months but after that it would be $20 a month for the 24 months required before eligible upgrade. that amounts to 480 dollars after 6 months. 360 after a year from the initial purchase of the phone. so the new way is cheaper by about $35. now if you want to upgrade 2 years after your purchase like i said before it would cost you 166.68 the new way and only 110 the old way. this new version only seems to save you money if you’re upgrading within the first year. the old way (which was still terrible) saves you money.

    also lets not forget previously after the 24 + 6 months so in 30 months you would be eligible for a straight upgrade with this new program even after 30 months if you want to upgrade you have to pay 83.34 for the last 6 months.

    this seems like a pretty big mess and creating a lot of confusion and with the end result being us paying more money.

    1. mk

      or am i completely misunderstanding the new early cancellation program with hardware upgrade eligibility

    2. Rogers_Chris

      First off mk, this applies to customers who renewed after January 22, 2012 – did you renew within the last few days?

      I’d rather not speculate on the numbers you laid out because you are bringing up the early upgrade promotion as well. Suffice to say that we’ve made it easier for customers who have signed up for committed-term contracts with us to know exactly what they will pay if they choose to end their contract early.

      1. mk

        so this is based soley on cancellation. have the upgrade policy remained unchanged. so for example. i sign a 3 yr voice and data plan with the nexus today. what would the cost be to upgrade my phone in a year rather than cancel. or do i essentially have to “cancel” and pay of my phone to get a new phone. and in that case do i have the ability to maintain my original plan.

      2. mk

        it would be nice if a % of your monthly bill goes towards paying of the balance

      3. Rogers_Chris

        If you’re considering upgrading early, this post should help: http://redboard.rogers.com/2011/what-you-want-when-you-want-it-upgrade-early-with-rogers/

  22. Lynda

    I would like to be able to see my original contract/subsidy/early cancellation numbers on MyRogers

    1. Rogers_Chris

      Thanks for the feedback Lynda. You should have that on paper, or by visiting us in store.

  23. Tammy

    Can you explain to me what are the cancellation fees for signing up for 3 year term with no hardware subsidy because you force me into a contract for the $30/ 6GB data plan for both prior to Jan 22 and after Jan 22?

    Thanks,

    1. Rogers_Chris

      That sounds fairly complex, Tammy, because I’m not sure how you would have two separate contracts for one data plan. I’d suggest you speak with someone in customer care about that if you’re thinking of cancelling.

  24. John N.

    Hi I have a question regarding cancellation. I switched to rogers more then two years. I’ve always used an unlocked phone, I have not yet received a hardware upgrade. This means I did not received a phone at subsidy cost.

    I however, for the past two years, had sign a yearly contract to get free call display. My contract expires in March 2012.

    My question is, if I want it to cancell my services, with one month left on my contract, will I be charged? I only have voice and no data.

    Thanks.

    1. RogersNicolas

      Hi John, to know if cancellation fees may apply, you’ll have to contact Customer Care. Based on your account history, they’ll be able to give you all the details.

  25. DIGG

    Then why did I get a $100 min charge for cancelling my 3 year contract with one month left to go, I switch over to another Rogers company chatr and wasn’t even told about this min charge? I wasn’t even told about this $100 charge when signing up, apparently it was in my contract that I lost after 3 years and can’t even ask for a copy.

  26. pf

    You guys need to come to some serious scrutiny. Your charges are extortionate and none of the main networks is doing anything to curb this.

    Wish you got some serious competition to knock this nonsense on the head.

    How about sensible low cost / short term plan for people choosing to get their device. Three year contracts are a slap in the face to pretty much everybody. Considering the pace of technological innovation, I can’t imagine anybody willingly signing to such a long contract. It is simply a way how to get extra money out of customers, whilst charging them early cancellation fees.

    Having compared contracts between the UK and Canada, getting an iPhone in Canada would cost me extra 43 dollars more a month. That is over 1560 dollars over the length of the contract. Same minutes, same text allowance and same data. The difference is there are only 24 month contracts, so for the 3rd year you also benefit from a low cost no subsidy plan for your data and voice are available in 12 month or 30 day chunks.

    On all counts Canadian plans are higher per month for same service, longer and offer disincentives for customers wanting to keep up with technology.

    Why oh why do you build new faster networks, yet prevent your customers from using them?

    1. RogersNicolas

      Hi pf,

      Thanks for your feedback.

      Prices are hardly comparable from one country to another since many criteria have to be taken into account.

      With this new policy, your cancellation fees will never exceed the price of the device with no subsidy. We also offer plans with no terms, such as the PAYGO or the Unlimited Value Plan: http://www.rogers.com/web/content/unlimited-value-plan

      @RogersNicolas

      1. pf

        Hi Nicolas,

        Thanks for your response.

        Whilst we can’t compare plans dollar for dollar (pounds for pounds) no doubt you’ll have to agree with me that shelling out over CA$1500 for the same phone does not compare by any form of criteria that might come to play (I spec’ed the service as close as possible in the first place).

        A lot of the on-costs are due to charges that are FREE as standard elsewhere, such as activation, voicemail, caller ID and others.

  27. liane

    I started a plan in may 2011 with a phone I inherited from a friends (never got subsidized hardware – I had already been on month to month on the same phone for almost a year). So I am an “existing prior to Jan 22 2012″ customer, but I haven’t served the three year sentence, … if I change my plan now (after Jan 22) and it results in a renewal before the original is up, do the new terms apply?

    1. Rogers_Chris

      You’d be an existing customer and fall under the old ECF.

  28. Doug

    Just wondering why this new policy isn’t offered to your past customers? As long as Rogers recieves the amount owing for the device why dont we have same freedom as new customers?

    1. RogersNicolas

      Hi Doug,

      Existing customers are covered by the former ECF model under the provisions of their existing contracts.

  29. Doug

    Yes, I understand that. But at the same time, why isnt the new plan available as an option? Can you explain Rogers reasoning behind it?

    1. RogersNicolas

      It’s really simple: this new policy only applies to new wireless customers, or existing customers who have entered into a new term after January 22, 2012. And as I explained, if you subscribed before that date you’ll be covered by the policy you agreed with.

  30. Doug

    Ok, I see. So If I go in and resign to a new term (no hardware involved) I would be under the new policy and be able to terminate for 12.50. Correct?

    1. liane

      That is what I want to know. It’s lovely how he answers by repeating that it only applies to customers who sign on after January 22 2012. We know that, Nicolas. The question is, why should we not get the same provisions as people who sign on after. I never even got subsidized hardware and I’m still held to these Draconian terms. You might say Rogers is treating some of its customers better than others.

      1. RogersNicolas

        Hi Liane,

        I’m sorry you feel that way. Our services are open to change but in this case unless you renew your contract, the former policy applies.
        I understand your point but it doesn’t change anything for you.

    2. RogersNicolas

      If you don’t get any subsidy, you’d only be charged a deactivation fee.
      Feel free to contact to contact Customer Service to review your account’s specifics.

      1. liane

        Mine is from before January 22 and I got no subsidy. Can I re-sign a new contract that would take over this one without being charged a cancellation fee — and then either get a subsidy or be able to cancel on the deactivation fee of $12.50 later?

      2. RogersNicolas

        You’d have have to contact Customer Service, Liane. They’ll be able to help you review your account and options.

      3. liane

        Thanks. I will keep users posted.