- Some customers continue to have issues logging into MyRogers. We’re apologize & are working to resolve ASAP. In the meantime, we can help!
Archive for January, 2012
Shield your eyes…. The bright, crisp, huge 5.3-inch HD Super AMOLED touchscreen display on the Samsung Galaxy Note will be here soon. It’s coming to Rogers in February. The Galaxy Note is packed with features, an all-in-one LTE tablet and smartphone hybrid. Running on Android OS 2.3, the Note is made of tough Gorilla Glass, has an “S Pen” stylus pen to take notes, and a 1.5GHz dual-core processor. With the eight megapixel camera you can record 1080p HD videos, and since it runs on the LTE network you can upload your videos to YouTube in seconds.
The Samsung Galaxy Note joins Canada’s first LTE smartphones like the exclusive HTC Jetstream LTE tablet, the first LTE tablet in Canada, the Rogers LTE Rocket stick (Sierra Wireless AirCard 313U) and the LTE Rocket mobile hotspot (Sierra Wireless AirCard 754S). This device allows you to create a mobile hotspot for up to 5 Wi-Fi devices.
Rogers was the first wireless carrier in Canada to launch an LTE network. This year, we will expand our LTE network to more than 25 additional cities in Canada to cover more than 50 per cent of the population. The Rogers LTE network offers mobile speeds similar to broadband connections and delivers unparalleled connectivity and increased usage capacity to provide an unrivalled mobile experience. Rogers LTE network is now live in Ottawa, Toronto, Montreal, Vancouver and many surrounding communities.
What feature of the Samsung Galaxy Note are you most excited about?
UPDATE (February 14, 2012, 12:26 p.m): Happy Valentine’s Day! The Samsung Galaxy Note is now officially available from Rogers. For more information, go here.
Katie is a regular contributor to RedBoard
It’s hard to believe that we’re near the end of January already. How are you feeling? Resolved? Tired? Ready to take on a brand new year? A new year also means brand new tv shows all vying for your time and eyes. To bring you up to speed on what’s out there, we’ve put together a list of some of the new prime time shows we’ve got on Rogers On Demand Online. Take a look – I bet there’s something you’ll love to watch.
What do you get when you combine the most ominous prison in American history with one of the most acclaimed creators currently working in television? The answer is J.J. Abrams’ Alcatraz, which is free to watch to everyone. The show stars Sam Neil, Jorge Garcia (Hurley from Lost) and Sarah Jones. The series combines the supernatural mystery of Lost with a police procedural style case of the week, which makes it an entertaining show. The big question of the series – how are long supposed dead former Alcatraz prisoners alive in contemporary San Francisco having not aged a day? Hopefully, we’ll get answers sooner than later.
Take a look at the new CBC show Arctic Air, free to watch for all Rogers Customers, and you may notice a familiar face. Adam Beach has been seen in all sorts of mainstream fair, including the film Cowboys and Aliens, Flags Of Our Fathers and as a regular on Law and Order: SVU. In Arctic Air, Beach stars as Bobby, who returns home to Yellowknife and the family business, a maverick airline run by an eclectic group of people. The show is already a huge hit, with more than 1 million people watching the premiere episode. Catch up on the series and see what Canada’s been talking about, right here.
My Babysitter’s A Vampire
If you’re looking for something for the kids, you should definitely check out Teletoon’s My Babysitter’s A Vampire. What began as a made for television film is now a full on series about a trio with some cool powers – Ehtan is a Seer, his best pal Benny is a spellmaster and his babysitter Sarah just happens to be a vampire. Together, they take on all sorts of things that go bump in the night – from zombies and ghosts to demons and witches. My Babysitter’s A Vampire is free to watch to Rogers cable customers, so catch up on the first three episodes right now.
Of all the new shows that have premiered in 2012, which are you most excited about?
Andrew is a regular contributor to RedBoard
Our friends in legal have asked us to make some edits to this post. In the spirit of transparency, we wanted to let you know that the following text has been changed from when it was originally published. The primary fix is that we’ve re-written to clarify that all customers have a contract with Rogers, even when they choose a no-term, no cancellation fee option.
We know that some of you have had questions about fixed term wireless contracts and why they exist. What you may not know is that Rogers offers you choices, even when it comes to contracts. You can always be without a fixed term contract with Rogers if you choose to pay full price for your device upfront and pay for your services month-to-month.
Why do I need a fixed term contract?
When you enter into a contract, you receive a device or service at a reduced cost. The benefit of signing up for a 1, 2 or 3-year term is the upfront savings you get on the wireless device you want.
Wireless devices can cost hundreds of dollars depending on the model. You can choose to skip the fixed term contract and buy your device at full price, but sometimes, getting a break on the cost of that new quick messaging device, smartphone, tablet or RocketStick makes more sense and is easier on your wallet than paying for it outright.
What if I want out of my fixed term contract? What fees apply
We often get questions about cancellation fees and why they exist. As part of our ongoing commitment to our customers, we’ve implemented a new policy around what happens when customers with a fixed term choose to end their fixed term early.
Here’s the new policy:
- If you received a device subsidy when you signed up, and you want to cancel your service before the end of your fixed term, you will need to pay the Device Savings Recovery Fee (DSRF), which is based on your device subsidy.
- You can find the amount of your device subsidy (economic inducement) in your agreement. To calculate the DSRF, just divide the subsidy you received on your device by the length of your contract in months , multiply that number by the months left in your fixed term contract and of course, add applicable taxes.
- Did you get a bigger subsidy when you signed up because you have a data plan? Rogers offers additional subsidies to customers who sign up for both voice and data plans.
- The Additional Device Savings Recovery Fee (ADSRF) is charged to subscribers with data plans who cancel prior to the end of their term. You can also find the amount of your data plan subsidy (additional economic inducement) in your agreement.
- This is calculated the same way as the DSRF, taking into account the months left in your fixed term contract and the initial subsidy provided to you.
- The one-time service deactivation fee is $12.50 per line and charged to all term customers in provinces other than Quebec and Manitoba if they choose to cancel their services before the end of their fixed term. This fee helps to cover the administrative costs and charges associated with your cancellation.
It’s always important to understand what you’re paying for, which is why we’re trying to make it easier for customers to understand our device subsidies.
Heather is a regular contributor to RedBoard
The following post also appeared on our business blog, RedBoard Biz.
Whether you’re a dentist, lawyer or plumber, bringing qualified, local customers to your door is essential to growing your business. Gone are the days of flipping through phonebooks to find local services – millions of Canadians are taking to the web and their mobile devices on a daily basis to find products and services, making it crucial for you, as a small business, to have an online presence.
To help you connect with local customers, we have launched Outrank, a new online marketing solution that helps small business grow their customer base by marketing effectively online and on mobile devices. Check out this video from the Outrank team that explains the service:
Specific features available in Outrank include:
- Website: A member of the Outrank team will work with you to create a professionally-designed website that showcases your business brand. The website will also convert site visitors into phone calls and will be developed with Search Engine Optimization (SEO) best practices.
- Paid Search Marketing: Dedicated marketing experts on the Outrank team will use a proprietary bidding algorithm to place your business’s ad prominently in the ads section of top search engines such as Google, Bing & Yahoo.
- Search Engine Optimization: Through set best practices for website development, maps optimization, custom content creation and link building, the Outrank team will work to achieve prominent placement in the “natural” section of top search engines for your business.
- Performance Dashboard: The dashboard provides access to campaign results including website traffic and metrics on the number of phone calls and emails your business receives as a result of your online advertising campaign.
To learn more about Outrank, check out www.RogersOutrank.com.
How do you attract local customers to your business?
Allison is a regular contributor to RedBoardBiz
Over 150,000 gadget lovers were in Las Vegas last week to check out the latest gear, software and technology at the world’s largest consumer technology trade show: CES 2012. Among the gadget lovers was our very own Connected Magazine team who were covering everything from the weirdest gear to the freshest smartphones, tablets and TVs.
Topping the list of trending topics was Long Term Evolution (LTE). Several companies showcased products that highlighted the benefits of faster wireless connections, especially for video communications. Rogers was the first carrier in Canada and one of the first in the world to launch LTE last year in Ottawa in July.
According to the Connected Magazine team, some of the biggest buzz was generated from things like 4KTV which doubles the horizontal resolution of the current top-end high-def TVs, ultrabooks, super small but powerful laptops, and Windows 8, Microsoft’s new operating system which is expected on tablets and personal devices as well as PC.
To catch up on all the news from CES 2012, check out Connected Magazine’s extensive coverage. To help you find what you’re looking for, here’s a run-down of their recent posts:
- Wierdest gear: Dancing Robots, Inflatable iPad Cubes and more
- Weighing in on Smart TVs from Samsung, Lenova and LG
- Top tablets from Toshiba, Samsung Lenovo and more
- Gadgets galore: ViewPad e70, Boogie Board Rip and more
- Top 5 freshest gadgets
- The biggest buzz: 4K TV, Ultrabooks, Windows 8 and more
What did you think was the most exciting thing at CES 2012? Have you ever been to the event?
Miranda is a regular contributor to RedBoard
Here at Rogers, we are passionate about sports. When we announced the recent acquisition of Maple Leafs Sports and Entertainment,you could feel the excitement all around the office and whether I’m in the elevator or walking past colleagues’ desks, people always seem to be buzzing about what’s happening on the field, on the ice, on the court, and so on.
That’s why we’re pretty excited to tell you about today’s launch of Sportsnews, a new sports cable service at no additional cost for Rogers digital cable customers. It’s the channel you flip to for your real-time sports fix. It’s the first cable service of its kind in Canada. Head over to channel 999 to check it out (available in SD or HD).
Here’s a quick rundown of what you can expect to see on Sportsnews:
- Large scoreboard (one-third of the screen) with scores, including pre and post-game notes and in play scores and stats.
- Twitter feed streaming from your favourite Sportsnet personalities.
- The headline zone featuring breaking news and fun trivia facts.
Pulling in real-time scores, stats, breaking news and fantasy info, means there’s always something interesting for avid sports enthusiasts. Especially with the NHL All-Star Weekend around the corner, can’t wait to see how my favourite players stack up in the skills competition and how they’ll perform in the All-Star Game. Pretty sweet I can get those updates while I’m channel surfing or working out.
Will you be tuning into Sportsnews?
Kaili is a regular contributor to RedBoard
On January 23rd, according to the lunar calendar, the end of the winter season is upon us, although it doesn’t quite feel this way stepping outdoors. We’re approaching the Year of the Dragon. I have to admit, I’m really into the zodiac, so I did some Wikipedia research of my own. According to the Chinese Zodiac, the Dragon’s closest Western equivalent is the Aries sign, its motto is “I Reign,” birthstone is ruby and colour is red. Pretty cool facts.
To celebrate Chinese New Year, Jacky Cheung’s ½ Century concert tour is coming to Canada and on January 16, it will be his first time performing in Toronto. He’ll also be in Vancouver on January 13. Jacky is referred to as the “God of Songs ” and if you’re a fan, check out our Rogers Facebook page where we’ll be giving away a pair of tickets to the show each day until January 13. You can also purchase tickets here.
Also, Ontario digital cable customers can enjoy several free previews. Check out the channels and languages featured below:
For more cable and wireless deals in the spirit of Chinese New Year,check out www.Rogers.com/cny.
And, speaking of the year of the Dragon, the Dragon Ball - one of the largest Chinese New Year celebrations in Toronto – is happening on January 28. Rogers has been a proud sponsor of this event for the last 7 years and with over 1,200 guests celebrating it’s sure to be a night to remember.
UPDATE (January 25, 2012, 5:07 pm): Congratulations to the winners of our Jacky Cheung 1/2 Century World Tour giveaway! Here they are posing with none other than Jacky Cheung!
Kaili is a regular contributor to RedBoard
Recently, we released a series of videos featuring the Motorola RAZR, available exclusively at Rogers. These videos were not your typical demo video or unboxing – quite the opposite (and a little more entertaining if you ask me!)
We shot the Motorola RAZR - with its heavy-duty Kevlar fiber coating and tough Corning Gorilla Glass – out of an air cannon through things like popcorn, pop, paint, canvas, an egg and a cake.
The Motorola RAZR video series were entertaining and not like other mobile demo videos. Don’t take my word for it. See for yourself in the series of videos below:
Motorola RAZR vs. The Baker’s Dozen:
The Motorola RAZR vs. The Movies:
Motorola RAZR vs. The Blank Canvas:
Think these are cool? Stay tuned. A special bonus video is coming soon!
UPDATE (January 6, 2012, 1:33 p.m): As promised, here is the special bonus video:
Miranda is a regular contributor to RedBoard