19 Comments

1. 

   Mark says: December 19th, 2011 a 2:39pm

   This is an excellent idea Rogers. Finally doing something other than ripping us off! Now we dont have to worry about malicious applications sending these paid SMS messages without our consent.
   • 

     RogersMarina says: December 19th, 2011 a 3:55pm

     Hello Mark,

     I am glad to hear you like our new ways to manage premium SMS services.

     As noted to George below, there is always a two-step activation process with premium SMS subscriptions. This includes inputting your number online or through your mobile device and sending a confirmation ‘YES’ text to complete the subscription. To stop a subscription at anytime reply with the message ‘STOP’.
   • 

     Alex says: December 19th, 2011 a 11:11pm

     I wish there was some way I could unsubscribe my brain from reading ignorant comments like that. Will Rogers deliver?
     • 

       Alex says: December 19th, 2011 a 11:12pm

       That was @Mark BTW.
2. 

   George says: December 19th, 2011 a 2:47pm

   How about offering a choice to opt in or out of unwanted premium text?What if rogers sends you a text saying do you want to subscribe to this text yes or no. Put a block before hand rather than capping it.
3. 

   RogersMarina says: December 19th, 2011 a 3:29pm

   Hello George,

   There is always a two-step activation process with premium SMS subscriptions. This includes inputting your number online or through your mobile device and sending a confirmation ‘YES’ text to complete the subscription. To stop a subscription at anytime reply with the message ‘STOP’.

   As mentioned above, another option we now offer is a premium SMS block, so even if you accidentally submit your mobile number online you wouldn’t receive a text from a premium SMS service.
4. 

   SMM says: December 19th, 2011 a 3:59pm

   This is great news. I’m on Fido and If I want to completely block premium SMS, do I contact Rogers with the above link or do I have to directly contact Fido?
   • 

     RogersMarina says: December 19th, 2011 a 7:35pm

     Hello SMM,

     Please contact Fido Customer Care, dial 6-1-1 from your Fido phone.
5. 

   Ann Hustis says: December 20th, 2011 a 8:16am

   This is EXCELLENT but you must make sure you PROMINENTLY display this option on your brochures, website and bill.

   I think that $40 per month is much too high; it should be $20 per month. And I think at $120 the program should end and the customer should be forced to follow the double opt in process again to re-activate the subscription. This would stop those $1,200 bills that we’ve read about on the web, when customers go away and leave their cell phone at home.

   How many of Rogers customers actually WANT to spend $40 per month and $500 total per subscription on this type of “content”. I really doubt any Rogers customer knowingly wastes money like that.
   • 

     RogersMarina says: December 20th, 2011 a 12:56pm

     Hello Ann,

     Thousands of our customers enjoy getting the latest weather reports, sports scores and news updates through premium SMS. We provide our customers with the choice to participate in these programs and now several ways to manage them.

     Thanks for your feedback, I will pass it onto the team.
6. 

   Ann Hustis says: December 20th, 2011 a 8:19am

   “We provide detailed information on third party premium text message services on your bill”

   The detailed information must be by all 4 of these means:
   1. Text
   2. Website
   3. e-mail
   4. 1-8** phone number
   since some customers don’t know how/have access to some of those means of communication.

   AND most importantly Rogers must ensure this information is KEPT UP TO DATE on their bills!
   • 

     RogersMarina says: December 20th, 2011 a 1:46pm

     Hi Ann,

     Thanks for the additional feedback. The detailed information on third party premium text message services includes: a contact number, the short code, date of purchase, brief description of the service, the cost and quantity.
7. 

   Craig Lederhouse says: December 20th, 2011 a 2:05pm

   We’d like to chat about this on CBC Radio in Saskatchewan with you, please.
   Contact me ASAP!
   Thanks,
   Craig
8. 

   Melissa says: December 27th, 2011 a 8:33am

   I wish we had an option of clicking “like” to some of the comments here. Great Job @ RogersMarina For fully explaining how easy Rogers has made managing premium sms. And ways for them to BLOCK it from ever happening.
9. 

   david says: December 30th, 2011 a 10:58pm

   Rogers should just stop sending unwanted messages unless customers sign up for this.
10. 

    jason says: January 1st, 2012 a 12:48pm

    Some of the comments here are quite ignorant and are the ones that will complain about “why are we being charged in the first place”. Others don’t think with such a big perspective but one should note that you as a person does not represent others and everybody in the world, so when you don’t agree to “subscribed services at a fee”, others may, so by not even sending out messages in the first place is quite an ignorant thing to say. It is a business, and business needs to be carried out, if Rogers didn’t implement ways for you to cancel the service, THEN please start complaining.

    Not only that, we aren’t only talking about messages that are sent by rogers, but there are times you will see contests “text this 5 digit short code and win a prize” and that is where majority of the end users get caught with subscribing to services they don’t know are being charged (and that is solely only because the end user has not read the terms and condition, which again doesn’t put the blame on Rogers, but puts the blame on the end user. But hey, as society is the way it is, end users will always need to put the blame on somebody and that would be Rogers, the mobile carrier.
11. 

    Gary says: January 8th, 2012 a 12:28am

    Is there a fee for the option to block all premium SMS ?

    I called Rogers Customer Care this afternoon to do so, the agent didnt’ know what I was talking about and needed to talk to her supervisor to find out about this, and she said that she has done it on my line. However, I just received the email with Account Change Confirmation, and the line item is:

    Added on Jan 07, 2012 – 1 Mobile Device Mgmt License $3.50

    So I was wondering if the agent had not done the blocking of Primium SMS properly and had added something else , or if there is charge of $3.50 for the Premium SMS ? Also, is $3.50 per month or one-time charge?

    Thanks.
    • 

      RogersNicolas says: January 9th, 2012 a 6:12pm

      Hi Gary, I’m afraid there’s been a confusion. This feature is available for all plans at no additional cost. We’ll get back to you with the email you gave to reverse it.
12. 

    farid says: January 13th, 2012 a 10:36am

    I am sorry Roegrs and Fido, let us be honest. You are participating in a SCAM and you are just trying to put Lipstick on a Pig. You should turn this service off as a default, and only customers who want to receive Premier Text would request you to have it ON. Many old and young Canadian got tricked by a SCAM company called SPRIZED that does not even exist in Canada and has a one-page websie Sprized.com.. If you want to a proof seach for sprized and you will find that you are helping SCAM and making money out of it. As big company you shoud investigate your partners and respect your customers. It is not about making money by tricking elderly, unempoyed, and young people by SPRIZED. Shame on you