Rogers LTE network now live in Toronto, Montreal and Vancouver

The wait is over! From east to the west, your new wireless experience is here.

Major markets in Canada’s three largest provinces now have access to the world’s fastest wireless network technology. Rogers launched its LTE network today in Toronto, Montreal and Vancouver, joining Ottawa where Rogers launched Canada’s first LTE network back in July.

Now, more than 5.5 million Canadians have access to LTE with Rogers– more than any other wireless company in Canada.

Rogers has already started to introduce its first line up of great LTE devices. If you’re in Toronto, Montreal, Vancouver or Ottawa, you can now purchase the Rogers LTE Rocketstick, which plugs into your laptop and gives you speeds similar to what you get at home through your broadband connection.

On October 18, we kick off what will be the widest selection of devices with a Rogers exclusive HTC Jetstream LTE tablet, the fastest tablet in Canada. This Android 3.1 tablet boasts LTE + Wi-Fi  connectivity, a 10” high resolution touchscreen, 32 GB capacity, and dual-core 1.5GHz processor. Add the HTC Scribe digital pen accessory and you can even sketch, highlight, take notes, or sign documents on your tablet. Rogers customers can reserve this tablet, the Samsung Galaxy S II LTE smartphone, or the LTE Rocketmobile hotspot (Sierra Wireless AirCard 754S) online today at www.rogers.com/lte.

Using these devices on Rogers LTE network will make it easier for you to download apps, stream HD videos, download your favourite tunes in mere seconds or even play on-line video games with virtually no delay or buffering.

To celebrate the expansion of Canada’s first LTE network, we’ve also introduced a special, limited time offer that provides LTE customers a chance to purchase one of Rogers largest ever data buckets – 10GB for $52.93 per month on a 3 year plan.

LTE promises to revolutionize your wireless experience and we’re happy to be the first to bring this new technology to Canadians.

With tablets, smartphones, sticks and hotspots coming in the next few weeks, which LTE device are you most excited about?

UPDATE (January 20, 2012, 4:23 pm): If you want to read a customer review of Rogers LTE network, check out this post from Howard Forums.

Sara Holland is a regular contributor to RedBoard

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Rogers LTE network now live in Toronto, Montreal and Vancouver, 2.5 out of 5 based on 35 ratings
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  1. Is the 10GB promotion sharable?

    That would truly make it exceptional for the price.

  2. I was wondering will the LTE network be available for the upcoming iPhone 5?

    • Hey Suren,

      We don’t have any iPhone details yet. Stay tuned – we’ll definitely share info when we can.

  3. Great, we have LTE in some CITIES, when will we get it in rural areas where it is needed most?

    Price does not seen too bad to me. 10 gigs for about what I now pay for 5 gigs.

    I also have a Verizon account in the U.S., and they charge $50 for 5 gigs and $80 for 10 gigs.

    • Hey RVDweller,

      With the launch of these four cities, more than 5.5 million Canadians can access LTE. Expansion to more rural areas is a multi-year deployment. We will continue to expand with the goal to expand to more than 30 per cent of the population by the end of this year.

  4. So when I call to complain about existing coverage compared to Telus and Bell in Nova Scotia and I am told Rogers is spending 85 million over the next two years on infrastructure in the Maritimes they are talking about LTE? How about regular voice improvements?

    • Cfpilot,

      We are always working to improve and expand our coverage areas. As for LTE specifically, it is multi-year deployment. We will continue to expand with the goal to expand to more than 30 per cent of the population by the end of this year.

  5. I’m with Tbaytel, who purchases phones from Rogers to sell with their own plans. Will they have the ability to purchase the SGSII, or is this exclusive to Rogers only?

    They’ve launched most recent devices simultaniously with Rogers, BB9900/9810/9860, Infuse, Evo/Optimus 3D, etc. Just curious if the LTE aspect of the SGSII will cause them to be unable to buy this phone?

    Thanks

  6. Hey RogersMelanie,

    I just signed up for the $55/month “Unlimited Voice & Data Plan” for students, with 1GB of data. I’d like to get onto the LTE network when I upgrade my phone in a month. Would I be able to keep the voice & text features of my current plan, and simply pay to upgrade the data portion (e.g. to 2GB LTE)? Or do I have to completely abandon my current plan in favour of one of these new LTE ones?

  7. Good hype, solid marketing. Only slightly misleading, promises spun are ‘legal’ but not truthful.
    Will this lower the cost of ‘regular data plans’?
    What about a deal for month to month billing with no contract?
    Is LTE 15c per Mb?
    Maybe these prices are geared to enterprise and not consumers?
    If they are for consumers my first reaction is that they are priced to fail.

  8. Why do some devices have cheaper introductory offers than others. The smartphone data plan is 50.00 while the others are 52.93? Isn’t data data?

    70 divided by (52.93 * 36 + 199.99) and multiply the whole thing by 100 equals the percentage discount on a mobile hotspot with a three plan. Wow.
    Rogers will argue that I am ignoring the data discount and I will argue that data is way more than my existing Rogers portable plan even at the 52.93.

  9. Thank you for the response RogersMelanie.

    There seems to be a lot of confusion within the customer service dept now, with alot of conflicting information. Further, as a customer, I should be able to reasonably expect sales staff to be trained on LTE, if it has officially launched.

    Back to my point, If the $50/10GB IS sharable, that stands to be an amazing deal in of it’s own and one that hasn’t been matched by Bell…..yet. Having said that, all the reps I have spoken to this far has informed me that 1) the promotional price cannot be added to my existing line, and 2) it is not sharable. Frustrated to say the least for a customer that would like to take advantage of the 10GB.

    • Hi Si,

      The plan has actually not launched yet. It will launch once the first device is available. So the $50/10GB plan is not available until the HTC Jetstream launches. Once it does launch, there will be a sharable version. We’re working to update the details on the rogers.com/LTE site to show this.

      That said, this is great feedback and I will definitely pass to the internal teams.

  10. Hi RogersMelanie, sorry if I wasn’t clearer before, but your reply didn’t really answer my question. I meant to imply that my current wireless plan already includes 1GB of data, as well as voice. If I understand correctly the data portion of my plan is not transferable to LTE. I currently pay $55 for my voice and data plan. What would I have to pay to retain all the features of my current plan, but to simply have access to the LTE network with the same data bucket of 1GB? Thanks.

    • RogersMelanie says: October 3rd, 2011 a 1:13pm

      It would depend on if you were on contract with the 1 GB of data. You will have the option to upgrade but I’m not sure what the cost will be. Best to speak to a rep about the specifics to upgrade your plan as I don’t have access to your account details.

      • He’s referring to the $55 promotional plan that has 1GB of data integrated with it.

        You can’t detach that data, so I don’t see how it would be possible to attach a LTE data plan onto it…

        • RogersMelanie says: October 4th, 2011 a 11:48am

          Hey Branden,

          This may change things as they would both be promotions.

          JG, your best bet is to speak to a rep as they’ll be able to give you specifics to your situation and provide the best solution to suit your needs.

  11. Can we add the LTE plan on a MTM data ONLY plan, i would like to try the speeds out before signing a contract..; thanks.

    • As mentioned here, the LTE Flex Date Data plans are available on month-to-month. http://www.rogerslte.com/new-lte-devices

      The introductory offer of 10GB/$52.93 is only available on a 3-year term.

      • thks for the info; I see the website has been updated with the relevant info.
        I am tempted to try LTE but would much prefer signing a contract for a phone and not for a data stick; can i get the 10GB promo plan NOW; pay full price for stick and use the hardware subsidy when the phone comes out..?

  12. $52.93 just for data is a terrible deal. Especially when it’ll only work in the city. It’s even more terrible when you consider you have to sign a 3 year term. How is it that cell phone service is getting more expensive in inflation adjusted dollars over time? Is our technology getting worse?

    • For people who live in rural areas where there is no cable, and no DSL, $52.93 for 10 gigs of data is a great deal. (I don’t care about voice, I just use a cheap pay as you go for the little voice I use.)

      I still think Rogers and others get it wrong when they introduce these services in urban areas where there are lots of High Speed alternatives. Bring it to the sticks and it will sell like hot cakes!

      • the rural areas without cable or dsl are most likely the same rural areas without or poor cell tower coverage…. nice try tho.

  13. Will a rocket stick work if I plug it directly into my wireless router as opposed to directly into a pc?
    Is there any way to loan a stick to see what the service is like at a location, or some other way to test

    • RogersMelanie says: October 3rd, 2011 a 1:16pm

      Hey Quest,

      A rep would be able to look up your address and give you details on your coverage options. Best to speak with them.

      • I know I am in a serviceable area (right downtown Toronto); the question is whether it is possible to test the connectivity in my condo. I don’t want to sign up for a 3-year plan only to find the connectivity in my condo is unusable the day after I sign up.

    • You can use the Rocket stick in the right router. I use a Cradlepoint CRT500, but there are many others to choose from. Some Rogers Stores carry the Cradlepoint routers.

  14. will rogers unlock vpn traffic on lte? right now i can’t vpn (ipsec) into my office from my phone or ipad because rogers wont allow that.

  15. I’m still trying to comprehend the logic behind rolling out a new network in 3 of the country’s largest cities with no compatible devices available.

    Please, enough with the rocket sticks- they’re a niche device at best- I’m talking about smartphones primarily, but tablets as well. Devices with broad appeal, in other words.

    Where are they?

    One tablet in two weeks- that’s it?

    And the Galaxy S II when? Sometime before Christmas? I sometimes wonder if Rogers is competing to become the last carrier on earth to stock this phone.

    Yah, I know that sounds crazy, but Rogers has to understand that we customers do pay attention to what’s happening in the marketplace and you guys seem to be last when it comes to rolling out new devices.

    Your primary competitor has been selling the S II since the end of July- it doesn’t matter that the one you’re going to carry is 4G. If it’s not in stores, it doesn’t exist in the minds of your customers. That’s the bottom line- the phone is not available. Talking about launching it isn’t the same as stocking it.

    Do Rogers executives pay any attention to this stuff? Do they care that their own customers are being left in the dust? This company often seems to be indifferent to customer concerns, rightly or wrongly.

    Here’s hoping the S II will be out before Samsung confirms the S III (not far away)- if not, Rogers should be embarrassed.

    Given all of your problems rolling out new devices, I’m wondering why the launch of the LTE couldn’t wait until 2012.

    Launching it in an handful of markets with no devices is like building a new highway and not allowing anyone to drive on it. It’s just going to make people mad.

    The better thing to do would have been to delay LTE until 2012 when you can properly launch it with a full slate of compatible devices.

    Doing it piecemeal seems to be just about marketing and giving your ad agency something to fight the other guys with, because it certainly doesn’t serve your customers’ interests.

    • RogersMelanie says: October 3rd, 2011 a 6:23pm

      Hey Random72,

      Thanks for your thoughts and feedback here. The LTE network launched in Canada’s largest 4 cities which allows more than 5.5 million people to connect to LTE. We are continuing to expand the LTE network and bring it to more than 30 per cent of the population by the end of the year. As for the device availability, we’re launching devices that will let people connect to LTE in various ways. Currently, people can connect to the network with their computers,laptops and notebooks/netbooks with the Rocket Stick. On October 18th, people will be able to connect on a tablet and after that, connection will be able to happen through devices and mifi devices. Specifically, the Samsung Galaxy S II is not the same device as the Samsung Galaxy S II LTE and this device will be launching in the coming weeks.

      • Great Response of…nothing?

        Youve just reiterated that youve launched the LTE network, and that devices are coming out.

        Do you have any real info on launch dates? IF you dont then really why are you trying to patronize your clients? Rogers fumbled with many launches, I remember the Galaxy S1 launch.

        Seems like rogers likes to jump and say “Hey Hey Look @ Me I am going to have this SOON” then the kid nextdoor goes “Do you have it now?” and then rogers goes “NO! Soon silly” and the kid walks away

        Either give release dates, or dont say anything. Aggrivating your clients isnt going anywhere. Having a cookie-cutter response doesnt help either just frustrates more.

        Rogers get your stuff in gear,

        • RogersMelanie says: October 4th, 2011 a 5:55pm

          Thanks for this feedback LS. We’ve had many people voice say they’d rather hear news as we have it, others would rather not hear anything until we have all the specific details. We try to release info as it comes in so that people have as much information as we do. I’ve passed your feedback to the internal team.

      • Thanks for the reply, Melanie.

        While I respect and understand that you are obligated to toe the company line, rolling out a new network in multiple cities with only one niche device available is logic turned upside down.

        Like I said, rocket sticks are niche products that will only appeal to a small percentage of users that don’t have access to a hardline connection on a consistent basis.

        Unfortunately for Rogers, there aren’t a lot of customers in that situation. Most, like myself, have no practical need for a rocket stick regardless of what network its connected to. Yes, I’m excluding the tech savvy (no pun intended) types who always have to snap up the latest gadget, but again, is that the biggest part of the market? I think not.

        The much larger part of the market is for smartphones and tablets, and as of now you’ve got nothing.

        Plans that will allow people to ‘connect in a various ways’ sounds great, but as of today, October 4th, there’s only one way- a rocket stick. As I said, not exactly something that moves the needle for most customers.

        One tablet in two weeks and some variant of the S II several (3-4?) weeks later is cold comfort for those seeking to upgrade now, especially as others have noted below, your competitors already stock these products.

        One can only assume how long it will take for some selection of products in these categories to become a reality- spring/summer 2012? Who knows….this site dispenses precious little credible information so it’s anyone’s guess.

        Again, as I said in my original post, perception matters and regardless of the internal logic for launching a shiny new network with no compatible devices, save for a rocket stick, Rogers has just given its customers another reason to be mad.

        It might not be a big deal to you, but the enormous delays Rogers puts its customers through with just about every device is beyond pathetic.

        I was being sarcastic about the S II rollout coming after Samsung confirms the S III, but at the rate you guys are moving at, you’re not going to beat it by much. Can you understand how that looks to a Rogers customer? Does anyone in your company get it? These devices age EXTREMELY quickly. Launching a device in November after it was first announced in February and charging full retail for it is insulting to your customers. The version of the phone is irrelevant- it should have been out long ago.

        Bottom line- you are operating a shiny new network that most aren’t able to play on.

        This launch should have been delayed until Spring 2012, so that it could have with the support of a selection of devices that people actually want.

        The piecemeal launch you’re currently engaged in is little more than an ad/marketing ‘who’s gonna get there first’ campaign that’s aimed at your competition and does nothing to address the needs/wants of your customers.

        That you defend this half-baked launch and blithely disregard legitmate criticism from your customers (like me) is shameful and will only incite more criticism.

        See below for further evidence.

  16. I am seriously sick of the Samsung Galaxy S2 LTE “coming soon”. I need a new phone, the S2 is the one I want and I just need a date so I can decide whether to wait or switch to Bell. I personally don’t care about the LTE as I drive through areas where I still have zero reception, but I do like the other specs of the phone. I just want this phone. I don’t care that the HTC device is coming out the 18th… When is the release date for THIS phone? This is so frustrating!

  17. Rogers reps here are doing a fantastic job of avoiding questions and giving us scripted answers.

    Best example, a few posts up a guy complaining about no LTE devices, saying rocket stick is of no interest to him.

    Rogers Rep comes on, says “well, we have the rocket stick”. Really?

    Rogers butchered the release of the Galaxy S Captivate, and they’re doing the same with the SII. So far Bell has it, Telus is getting it, and Rogers is once again last to the party. Heck, even Sasktel has it already.

    The issue with Rogers SGSII, is since it’s not the same international version available everywhere (Bell version), there will probably be very little developer support for this device. Most Canadians don’t care about the LTE aspect of it, they want one of the top phones in the world, which Rogers is withholding. By the time Rogers releases it, it will only be a month or two tops until the Galaxy S III is announced and the Nexus Prime. It’s already old news. There have been people in Canada with the SII since July, you HAVE to step up your game Rogers.

  18. Question: Using the “Reserve a Device” link, can I reserve the device for a hardware upgrade?

    Comments on Rogers idea of savings?
    I understand on paper, the “promotional” deal to make LTE cheaper is cheaper per GB. However that still doesn’t help the consumer. In the end, the consumer needs to use their phone and have data. If we’re able to do so with a $50 plan now, why do we want to move up to a $80+ plan just for “LTE speeds” and additional data that isn’t required?

  19. we have been complaining for a long time about the samsung galaxy s2 and rogers ignored us, then got us an upgraded LTE edition which is nice but it’s like few months behind than other carriers such as bells…

    two points here:

    first it’s obviously how frustrated (rogers customers) we are about rogers holding back on the smartphones market specially the sgs2 and we all know why…rogers was investing too much in LTE

    2nd point is the irony, after all that hold back on smartphones to release a faster internet that most of us don’t care much about in the first place and it doesn’t worth the hold back, we end up getting shocked with the fact that LTE pricing is super high! 50$ would been only acceptable for unlimited data plan as we can cancel our home connection, but considering it’s an extra expense it sounds stupid to pay that much money as I barely use my 6gb although a month I might use 4-5gb of it then I end up most months using 200mb…so what is the point of making a super deal on such high price…and why don’t you at least exchange our 6GB deal to 6GB LTE? like seriously that is the minimum you can do to honor your customers with out even us asking…

  20. You know what’s going to suck almost as much as the no-device rollout of LTE?

    When these guys finally get around to launching the S II in 3-4 weeks (4-6?), it’ll almost certainly have the same specs as others that are already in market, which will make Rogers customers wonder why they’re last in line, yet again, for the release of another smartphone.

    Anyone remember the Captivate disaster last year around this time? These guys hope you don’t, because that’s where were headed with the S II.

    Samsung doesn’t build devices especially for tiny markets like Canada, so be sure not to swallow all of this hype about some special new ‘LTE’ S II variant that’s coming to Rogers.

    The phone may end up being unique to Canada, but it most certainly will not be unique in the world.

    The bottom line is this phone is late- really late- pure and simple and nothing these guys say changes that reality.

    • Listen, Joe Random. The LTE SGSII has the 4.5″ SuperAMOLED (not 4.3″) and has a dual-core 1.5 GHz (not dual 1.2 Ghz) processer. And it supports the LTE standard, which is kinda really new and not deployed in most global markets. So it is very clearly NOT the generic SGSII the others got ‘so long ago’ in July/August 2011.

      Did you know the announcement/release dates for this device globally?:

      Announced 2011, August
      Status Coming soon. Exp. release 2011, Q4

      How is it Rogers’ problem that redboard announced the ‘forthcomingness’ of this device in August 2011 once Samsung announced it would soon exist? How is it Rogers’ problem that this leading-edge device is set to release GLOBALLY in Q4, 2011, which just started October 1st?

      And to all the other professional know-it-all-know-nothings, how is $50/10GB LTE a bad deal? Even if you have an out-of-market 6GB/$30 HSPA+ plan, the per-unit cost is the same. If you don’t need more that 6GB’s, stick with what you have and be happy that the SGSII-LTE will still destroy your current phone’s performance hitting full HSPA+ @ 21Mbps.

      I suspect that a lot of the people who make such ludicrous and defamatory posts are the customers Rogers really does not care to retain anyway – low value, high maintenance, whiners whose most frequently called # is *611…

      • question about the gs2 lte, do you have a release date or not?
        do you have the device in stock or not?
        how log we have to wait?

        fyi samsung galaxy note will be
        Announced
        2011, September
        Status
        Coming soon. Exp. release 2011
        do you think rogers you will have time to get this device after you release the gs2 lte?
        there are customer watching the tecnology you have to catch up!!!
        hope some one will give us a date not (coming soon)

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