- Get your #baseball cap on! MLB Extra Innings is on free preview until May 5th. ^eo
There are a number of risks out there like viruses, “malware” (malicious software), hackers, scammers, and more. These risks increase each year.
Recently, some Rogers customers have been targeted by telephone calls from fraudsters posing as technical support agents from reputable technology companies such as Microsoft, Yahoo! or Norton. During these fraudulent calls, customers are told that Rogers has detected a virus on their PC and are asked to provide the caller with remote access to their PC in order to remove the virus and install preventative anti-virus software.
Rogers support agents only ask for remote access to your computer when you have called in for technical support. If you receive an offer of unsolicited technical support, be aware that the request may be fraudulent.
Here’s how to recognize fraudulent activity:
- Unsolicited offers of technical support – Rogers does not share customer information with any third parties such as Microsoft, Yahoo or Norton related to potential virus infections or performance issues on your computer. You should refuse any unsolicited offers of technical support, even if the caller claims to be from a reputable company
- Being asked for confidential information – Customers contacted by a Rogers agent will never be asked to provide:
- Confidential information like login names and passwords
- Credit card information and/or immediate payment for tech support services
By keeping these tips in mind, you can keep yourself and your PC safe.
If you believe you’ve been targeted by fraudulent activity, please contact the Canadian Anti-Fraud Centre at 1-800-495-8501 or http://www.antifraudcentre-centreantifraude.ca/.
Heather is a regular contributor to RedBoard